THE CALL CENTRE THAT DOES CALLS "ON BEHALF" OF "CPS" IS TELESOLUTIONS INTERNATIONAL. THEIR EMAIL IS JOBS@TELESOLUTIONSINTL.COM

Worked for TeleSolutions International, in Winnipeg, Manitoba, Canada. Looked for job & decided everyone has to start somewhere s****y, right?

Well, big mistake.

TeleSolutions International does calling "on behalf" of Central Publication Services (CPS) "in Drapper, Utah". I don't know what CPS is, but it doesn't seem to be a really established organization. I highly suspect that at most it's a shell company.

An HR guy, David Keith, claimed that we have to say "Hi, my name is _________ and I'm calling on behalf of CPS in Drapper, Utah to inform you that you have been entered into our dream come true SweepStakes, so congratulations" rather than using "TeleSolutions International" because of "regulations", as we're doing "business on behalf of CPS".

I'm pretty sure that's b***s***.

Keith also claims that the call lists were obtained by "data brokers" and contained "middle to upper income" people who had previously bought similar services.  They might be from people who were previously sold goods from "CPS"/TeleSolutions International, but we're instructed to pursue people with little or no money in their bank account, because the credit card can still get $$$. There goes the focus on people of means!  

There's something sick about instructing working poor telemarketers (many of the employees do come from the margins of society) to pressure jobless poor folks out've money.  

The floor level overseer regularly tells staff how disposable they are if the don't make sales, tries to reiterate (through info ascertained from small talk) how important a paycheque is to them, and tells them to stop caring about other people who'll "they'll never meet". The whole culture of TeleSolutions International seems to be about normalizing antisocial practices, both towards employees and potential customers.

Going home from the job each night, one feels a certain moral filthiness and disgust at "succeeding" at the job by being destructive to society.

TeleSolutions International telemarketers respond to calls that are automatically dialled by cheap, 1990s IBM computers. After a call is hung up, telemarketers will have a few moments to "disposition" the call under various headings - NotInterested (which, I'm told, aren't called for 6 months), NoCreditCard, AnsweringMachine, and Under18 (It's against the law to telemarket to these folks - at least in the way TeleSolutions does - so we hang up if we find that out. The first part of the call is about "qualifying" the customer, to know if they're "qualified" to be marketed to).

TeleSolutions International had employees read a script, with the marketing pitch. Sometimes, when calling a customer & reading the script, they'd hang up while I'd still be reading (it's not always possible to tell when a customer hung up, some quirk of the cheap a** computer system). IF THE TELEMARKETER DOESN'T DISPOSITION THE CALL UNDER THE RIGHT CATEGORY (and it's hard if you're reading the scrip & the sound system sometimes gives poor indication of a hung up call) THAN THE NUMBER IS AUTOMATICALLY LISTED TO BE RECALLED.

To the best of my memory, the script went something like this:

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"Hello, [CALLED PERSON]. Hi, this is [TELEMARKETER NAME] with CPS in Drapper Utah.

This is just a call to let you know that you have been entered into the Dream Come True Sweepstakes, so congratulations! The Sweepstakes are held every year for preferred customers of Visa or Mastercard, you do still carry one of these cards, is that correct?

[If yes]

Great!

Now, as a SweepStakes contest you are in the running for $25,000 in cash, a Ford Mustang GT Convertible, a Caribbean Cruise, and hundreds of other prizes. Someone has to win [CALLED PERSON]. So best of luck!

Now, [CALLED PERSON] I do have a few quick survey questions for you.

Are you married, single or engaged?

[Instructed to chat with potential customer]

Age 18-21

21-35

36-69

over 69

Do you use coupons when buying groceries?

[Instructed to chat again]

What are your hobbies or special interests?

(Chat)

Which card has given you the best service, Visa or Mastercard?  

Thanks for your help, [CALLED PERSON].

Now, for participating in our promotion today you'll receive a mens or ladies diamond watch. It's GORGEOUS, so I know you'll love it. Also, as part of the publishers sweepstakes given you've been chosen to receive [lists 3 magazines selected for them on the basis of survey questions] for a full 60 months, free of charge. You will also receive a catalogue with hundreds of other magazines, allowing you to change these selections as often as you wish.

Finally, to compliment your 3 magazines, you'll receive the exciting [ESPN or TV Guide] magazine for a full 60 months. Now, [CALLED PERSON], the weekly magazine is the only one we ask your help with. As a SweepStakes contest everything's been discounted to just $4.99 per week. Think about it. You'll receive [FIRST MAGAZINE], [SECOND MAGAZINE], and [SECOND MAGAZINE] plus a diamond watch just for helping with the weekly deliver of [ESPN or TV Guide]. Just that one, okay?

[If they object, there's a list of power quotes recommended for use. Such quotes include "What part of the offer are you uncomfortable with? I mean, just $4.99 for four of your favourites isn't asking for too much, is it?"]

Terrific! I'll put you down for those four magazines for $4.99 weekly to be mailed to [say Address if listed], correct? Great! Again, the magazines price is GUARANTEED NOT TO INCREASE FOR A FULL 60 MONTHS. Do you have any questions about the offer? [If objection, staff are directed to a list of rebuttals]. Great! Now, we are currently processing your order. Do you have a a pen and paper? I'll wait. Okay, the order number is C as in CASH - 208. Now, because of promotional regulations my supervisor will have to approve the order. I'm new at this job, so if you could put in a good word with my supervisor that would be excellent. Terrific. I will transfer you over to my supervisor, you will here a few clicks. [Transfer process]

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Yes, the "I'm new at my job" part is in the script. From my experience, even relatively established employees say it. As "established" as you can be, that is, at such a precarious job.

I work for this company as well. And if you actually listen to what people are saying when the call you you would understand. There is NO obligation to buy anything, it is simply a courtesy call. We get our numbers from the major list brokers who provide us with the number of those who carry one or more of the major debt or credit card holders.

We are not asking for your credit card information - simply if you HAVE one of these cards. In addition to your entry into the sweepstakes, we do offer you some magazines - which is not a bad offer, you get 4 magazines, a catalog which allows you to CHANGE these magazines as often as you wish, plus a free diamond watch which is real. You're basically getting all this for the price of ONE magazine. So why wouldn't we offer it to you.

The majority of people who I speak to accept this offer, and have had no complaints and have even extended their services after the 60 months.

As for not calling from Draper Utah - I'm pretty sure I know where I live ...... We call from a local number so that you do not get charged long distance fees. The long distance fees are purely on us. Not you.

----> USE THIS NUMBER TO CANCEL PAYMENTS. .---> 18667175628 customer service will help you_*
idc if its a scam or whatever i just know that its expensive and ppl already have other stuff to pay for per month. they talk super fast and are super nice so that you can agree to pay for these magizines. .

I've been received those calls a lot, last one I took my time and spoke to the"sells man", and I asked him how they could give you a diamonds watch, and tree magazines for just 4.95 a week for a mo, and he asked me my address, and kind make me tell "yes" for all the questions he made to me, so I said I wasnt give my cc#, so he said his supervisor will explain to me how they could bill me, finally I said I wasnt interesting on that, and he got upset with me, and said HAVE A NICE DAY VANESSA,and hung up on me. Where do you can find people giving you, diamonds watch, magazine, cars and thousand of dollars on this recession, please give me a break!

Dena you dumb f***, the only who can force you to buy anything is you. So yes there is no obligation to buy anything you dummy. It's not a scam, it's far from illegal and yes people who work for telemarketing companies such as myself are there only to make money to put food on our table. You don't like it request to be on the DO NOT CALL list you big goof.

I just got off a 30+ minute phone call trying to explain to three different people why I didn't want their service. Each time they kept pushing and pushing. Each supervisor was worse than the last person I talked to.  (The 2nd guy had a major Canadian accent)   Anyway, I told the first guy that he was asking me invasive questions that had no relevance to whether I was entered in a contest or not, after speaking with him he said I'd ordered something and passed me onto his supervisor to confirm the order. I didn't even get a chance to say yes or no to what he'd told me before his supervisor got on the line.  The supervisor  immediately tried to get my credit card information and railroad me into purchasing their magazines. After politely refusing their offer he continued to push so I asked for HIS supervisor, who was even more obnoxious.   They wanted to know why I wasn't interested in their service and didn't believe me when I told them.   Bottom line, if I have to tell you "no" more than 3 times I'm going to get irritated and not want to work with you. Make me tell you "no" more than 20 times, I'm mad enough to do some research and write a complaint letter  - allegedly their phone calls are recorded. I hope so.

LOLOL why would you give them your card them.... idiot

YOU PEOPLE ARE FUCKlNG STUPID IDIOTS.. THATS ALL I HAVE TO SAY. IF YOU WANT THE MAGAZINES YOU CAN HAVE THEM IF YOU DONT WANT THEM HANG UP. YOU HAVE NO OBLIGATION NO MATTER HOW HARD SOMEONE IS PUSHING YOU, WE HAVE TO PUSH YOU SO WE DONT LOOSE OUR JOBS.. STUPID PEOPLE LIKE YOU JUST KEEP SAYING "YES" TO BE NICE.. GET REAL. IF YOU THINK ITS A SCAM IN THE FIRST PLACE STOP WASTING OUR TIME. IF YOU DONT WANNA BUY ANYTHING DONT GIVE US YOUR CREDIT CARD

There is an obligation to purchase and they insist that you do it today as it is a limited time offer to get 4 magazines for "only" $4.99 A WEEK for 60 months.  That's a total of $1,297.40!  When I said to "bill me" and that I didn't feel comfortable giving my credit card number to someone who randomly called me, she said "we wouldn't risk our great rating by trying to cheat you."  Yep, that sounds like a scam to me.  The promise of being entered into a sweepstakes, a free diamond watch, 4 magazines a month for 60 months, and oh yeah, we just need your credit card number.  When I asked if I could check around and call her back, she said no, we have to call you.  Sounds fishy.

OMG!!! Thank u so much for that number I was so worried that I was going to get ripped off of my identity or something of that sort!!!  Thank u thank u !!!   The way these people do business is so risk-ae...they r the ones that make us think they r not lignite .... But now no worries

Your smart! Lol Canadians don't sound southern! Haha and we don't use Skype hahaha that's the funniest thing i have ever seen on here lolol we use windows 2000 computers and the noise you hear while transfer is you transferring over to the closers 15 feet away. Also the numbers get randomized every call. Hahah f****ng dumb people

they told me im still entered and that there sending the watch after i told them I didnt want it!!! they have my name and address but not my credit card info so they cant charge me money right?

These people just called me and the said a good list of the things I just read and yeah i kept telling them i didnt have a credit cad and i knew they were getting upset. as soon as they connected me i was instantly transferred and the lady said that the guy i was talking to was new blah blah scam for a magazine.. oh yeah they used skype to change there area code because it was the same as mine and all there voices were southern and I could hear the sound of skype when i was transferred and when they hung up LOL

lol ginger beast, i know who you are lolol

Legally you are sound? What does that even mean?  In fact what the company does is ILLEGAL. Calling people and repeatedly hanging up on them is   Harassment.

New Jersey's Harassment law is set forth at N.J.S.A. 2C:33-4. In this regard, a person is guilty of a petty disorderly persons offense of harassment if he:
a. Makes, or causes to be made, a communication or communications anonymously or at extremely inconvenient hours, or in offensively coarse language, or any other manner likely to cause annoyance or alarm;

They are thives with no call back number this is the first time I got scamed and it will be the last

wat do I do to stop this if I got hooked?

i got this same call raynow and its really annoying

This is a bunch of bull they stole my money off my card

I've called this number and the lady on the other end of the line was not very happy that I wanted out of the deal I was rushed into, but she was polite, kept on offering lower and lower priced till she finally just canceled my account. Its in my nature to be polite to these people and that politeness got me into the mess in the first place.

I woulda sold you.

Worked there for a bit first as tsr then closer not an evil corporation their sole purpose of existence is to get magazines circulated so the publishing companies can charge advertising companies more money, being that the amount you can charge for advertisements is based on the circulation of the magazine, if u like magazines its a fantastic deal give them a hard time after they transfer u too a supervisor and they'll toss in a 5th magazine no charge;) also you're protected by the consumers protection act instituted 3 years ago which means even if u are frauded ur credit card service provider will take the charges, don't be mean to the people ur talking too, everyones gotta make a living

thank u roberto for ur opinion and been happy by ur magazine subs

Very Well Said!

I wish you guys would just go through with the first part so we can get a lead this does help us out a lot and even if you don't want to give any of your information out just going through to the transfer part and talk to the supervisor it helps us out a lot

I have been working for them for a number of years. I know how annoying these calls can be.... and we are only trying to make a living we are not trying to sell anything and there is no obligation of purchasing from is at all.

i worked there and 99% of there stuff your being told is being read word for word off a script, and i don't think im going back, its a really s****y job, its literally reading a script for 8 hours, i do apologize to every one who's gotten s*** from them,4 some people who work are rude, but some are just doing their job to trying to make a little , 4 sales=  $10

uhm, not a single person who had not received magazines as described/paid for... telemarketing is frusterating at times absolutley a simple (plz place me on the do not call list) should suffice you wont be called. But really you get alot for a little, so stop being the ignorant f****ng americans the world loves to hate. peace.

Just because they find loopholes to pay people for doing this does not mean it isn't a SCAM, likewise, just because people that work for them very well could be convinced that what they are doing is legit, does not mean that it is. I asked for specific information and the 'supervisor' kept talking about what he was offering and completely ignored questions he didnt have an answer to. However, when I asked a question that he had a prerehearsed response to, he was happy to give me his analogy of magazines to ordering pizza. I wanted to either get mailed a catalog for verification of legitimacy and to see what other magazines I could get besides the dumb three that i was offered for being a guy, and he flat out said no, we dont rights to do that. I asked him why if he can send out a catalog WITH someone's subsciption why couldn't he send out a catalog WITHOUT a subscription and he said 'you dont order pizza and tell them you aren't going to pay until you get it' hahahahahaha, i said that's interesting because two days ago I had pizza hut deliver and didn't pay them until the delivery person showed up at my door with the pizza!!!


So I grilled the guy and spent almost 25 minutes on the phone with him to hassle him and props for not hanging up, but at the same time ignoring things I say and repeating the same bs youve already said three times isn't helping your case. I told him if he couldn't send me a catalog before giving him my money then we need to end the conversation. He said 'their system isn't set up to do that' and I said ok, I appreciate your time but no thanks. HE LAUGHED AND HUNG UP!!! What kind of salesperson laughs at customers and hangs up without saying anything. Salespeople know that you are going to be told no more than yes, and to be respectful and appreciative regardless of a sale or not. He was well rehearsed with bs answers that hopefully wouldn't fool a twelve year old

It's too bad that cellular numbers became public legislation recently - gave a dying out breed of scammers a new breath of life and made the general public that much more irritable throughout their daily ventures. I really really hope someone gets a chuckle from me writing this and that every single person who answers one of these jokers calling asks a hundred questions and never ever stops until the caller hangs up when they realize the fruitlessness of their efforts, or someone you know is trying to call.

WHAT BOTHERS ME THE MOST ABOUT ALL THIS IS THAT THEY ARE SUCCESSFUL ENOUGH AND GOOD ENOUGH AT DOING THIS AND FINDING LOOPHOLES AND EVADING THE LAW BECAUSE THEY KNOW HOW DIFFICULT IT IS FOR SMALLER INDIVIDUALS TO GET ANYWHERE AGAINST A WELL FINANCIALLY BACKED ENTITY. BUT THEY WOULDNT HAVE BECOME SO GOOD AT IT OR BECAME SUCH AN ENTITY OF PEOPLE STOPPED BEING IDIOTS!!!!

now this guy never told you he was from utah he said cps based out of drapper utahm people just need to open there ears, and why are you so worried about the guy knowing if your married or single?