Famtel is a company that specialize in telecommunications marketing. RBC, Royal Band of Canada, is one of the clients that we call on behalf of. RBC hires many companies under contract to promote the products of RBC's choosing. RBC provides these companies with first and last names, phone numbers, and addresses of card holders they wish to have called. No other information is shared with Famtel, but I cannot speak for the other companies.

The products that Famtel may call you about include but are not limited to Info Protector and Credit Alert. Both of these products are linked to on the RBC website, along with the means to get any and all information about these products. As for fear of fraudulence, these are legitimate offers being made, and at no point is any banking or confidential information requested.

The flow of the calls you may receive from Famtel follows this order:

Introduction (Famtel employee informs you who is calling)

Sorter (leads to the product explanation, asks if you have measures to protect yourself from identity theft (Info Protector)/ if you have seen a copy of your credit report recently from either one of the credit bureaus (Credit Alert))

Pitch (the product is now described, questions/concerns are welcome, will tell you that in order for you to begin your free trial you need to verify your first and last name)

Address verification (the welcome packages/ credit report and score are sent by physical mail, Info Protector can be sent to an address not on file if requested, but Credit Alert can only be sent to the address on file as it has confidential/ personal information included)

*Date of Birth (only for Credit Alert as you can not request a credit report for "Name", but need to make sure that it is indeed for the right person, thus the need for a DoB)

Enroll (here the product is recapped and you are asked to give your permission to start your service in the product you are being called for)

*Enroll 2 (only for Credit Alert, asked for you permission for the provider of Credit Alert, being Intersections Inc., to obtain a copy of your credit report for your review, which is an automated process so that your information remains private and confidential)

End (you are thanked for you time, welcomed to the service, and the call promptly ends)

Personally, I am genuinely surprised that none of your concerns have been previously addressed by either an employee of RBC or Famtel, and for that I do apologize. Hopefully this helps to clear up some the the confusion, and if you should have any further questions, please, do not hesitate to ask.

I just got off the line with the idiots at RBC.  I can't believe those a-holes gets a low-life Famtel company to try to sell me crap that I never asked for.  Famtel called me from 10 different numbers, just about every province.  Thats what type of scum bags they are. 514-225-1398, 705-797-2494, 514-225-7625, 204-289-0964, 403-456-6015, 519-266-6839, 902-442-7660, 604-282-7534, 519-266-6802, 705-797-2495..Needless to say, I CANCELLED ALL MY ACCOUNTS AND YOU SHOULD TO.  If these a-holes think bothering people this way is acceptable, just goes to show you RBC has no respect for their customers..

I've been getting calls from this "company" who has multiple different numbers that they call from- as I block each different number everytime they call.

They say they are calling from Samtec (sp?), and want to sell your insurance for your RBC credit card. Very pushy to sell, even when you say no. Tries to offer you a 30 day free trial, in which you have to 'send back' the insurance policy if you do not want to pay. Legit (lol).

Obviously a scam, if they call back again, I will request to be put on their "do not call" list. If they keep calling after that, I will have to report it somehow. They have a different number each time, so it's hard to just "ignore" or block just one number.

Very irritating ... would love to know how they got my number :/

Dec 06, 2013 just recieved the same phone call as you folks, wondering why in the world they are not shut down yet?

Same exact thing. She said my name wrong so i correct her(bad idea) then some guy from rbc talked..john something). I ignored him so she got back online asked if i was still there. He continued and said goodbye.

Got a text message from this number. It said "Hi [my name], I think you should accept this so I can have you on my list:)"

I asked who it was and I never got a response. Weird.

They keep calling everyday!

It's a scam. Hang up and block the number.

They keep calling me as well! He said he was calling from ¿samtel? On behalf of RBC. Everytime I tried to say something it just kept talking so I assume its a recording.  I hung up on him and he just keeps calling daily!! He was trying to sell identity insurance or something. I would never give that info over the phone.

I'm so glad I didn't answer! RBC harasses me and I just got a call from this #!

Lady called and ask for a certain member of family, and I said they're not home right now would you like to leave a message, and it directed to what sounded like a automated message, they said "hi my name is steven baker im from rbc calling...." but when you reply stop calling, their response is quick and they say sorry, and continue to say they're from RBC.... It's a scam

They're scammers. Beware.

They just called me looking for my boyfriend. Said they were royal bank of canada.

Called info protect this morning. He said that is the telemarketing company they use. When I told him I wanted to cancel, he said I have to wait for the info package to come, the package is really awesome, blah, blah, sales pitch. I am so tired of these stupid telemarketing gimmicks. The ways seeit, if the bank really wants you to have these services, they should be the ones offering it to you. Not a telemarketing company that is outsourced by a service company the bank uses. Waiting for the package to come in the mail and then I am calling them to cancel, no question.

Answered a call from this number. Sme guy claiming to be with RBC selling info protect (I think) asked for me by name and then proceeded to list all this crap. I said I really wasn't interested and then he continued to pressure me. I feel like such an idiot for just agreeing and confirming my address. He then asked for a security word (my birthplace) and said an info package would be sent. After I hung up I called the bank. I talked to someone who confirmed that info protect is indeed real and put a note that I am not interested. He told me I would have to call info protect to cancel, but when he transferred me they were closed. I called the bank again and spoke to someone else, explained the situation and gave her this number. She said RBC only calls from 1-800 or 1-888 numbers so tat number is not affiliated with RBC but she could not confirm if it is affiliated with info protect. However she did assure me that should this be a scam or instance of fraud, RBC will reverse any charges and then lock out my card and send me a new one.

I am seriously freaking out over this. Called the number back and got some automated message about famtel or samtel but no option other than leaving a message to be placed on dncl. I will be phoning info protect in the am and hopefully get some answers soon

When RBC calls, RBC shows up on caller ID. No exceptions.

Or if RBC gave a rats a$$ fraudsters were using their name, they'd investigate it.. but no they expect the customer to do the work for them.

Samtel Solutions......telemarketer

Banks, if they need to call, should book you an in branch appointment regarding their concern.  Otherwise, they have no business soliciting via your private space.

March 2013:  same numbers, same issues

The number that is 204-289-0964 is in Manitoba Canada, I received a call from it at 10:26 am Ontario time. I did not answer it knowing it would be a telemarketer, like so many other numbers I do not know. I am trying to run a business and find it hard to get work done with all these crappy interruptions. I am not going to pay long distance charges to call them to tell them to not call me again. They may get the message if I never answer and finally leave me the H*LL alone!!!!!

unwanted calls from this number

always call me .let me crasy

eveyday i had miscall from this numbers : 1403-456-6015-alberta /1204-289-0964-winnipeg/1519266-6839-ontario

i wasnt able to answer good thing  , i didnt make any return call  cz if this calls are important then the are going to leave a voicemail so i just ignore this numbers.

but it 's annoying so i want to block this number from my caller list.

Number constantly calls here, Phone rings 3 or 4 times, cause they know after the 5th ring our answering machine picks up.  If they do not have the courtesy to add their name to the phone number and wants to be "unknown name", then we (our household, including the people who board here) do not have the courtesy to answer it.   Our number has been put on the do not call list and if  this continues we will have no resort than to report them as harassment calls.

RBC gives out your name address and phone number to outside companies to sell you Credit Alert, Balance Protector, Talk and Save and basically the crappy insurance that we really don't need.  Don't be too scared they don't have the actual account numbers which is why they ask you for it.  Its all useless stuff that you don't need but no one has any access to your actual account.  I know this because I used to work customer service at RBC.  They will call you to upgrade your account, sell you banking savings accounts, renewals and branch appointments.  

So basically you will get ripped off by these people and it is a panus in the youknowwhat if you take it and try to cancel it.  So if you see the number just ignore it

They called here, asked for my son BY NAME (sounded automated) and when I handed him the phone, they hung up. Odd. When I called the # back was an automated message that said they were a company named (sounded like) Famtel Solutions a marketing and customer service company to other companies in a variety of fields, including banking, telemarketing and insurance companies. They also give you the option to put your # on their do not call list.

I don't answer numbers I don't recognise, so I let this one go to vm. What I got was a vm saying "8 5 5 5 was made for or in behalf of the feature films for families and was made for telemarketing purposes" ( I have voice to text so that's it word for word.)

Looks like another number for the reject list!

I just got a call from them and at first a girl answered and asked for my name and then all of a sudden it was a guy on the line and identified themselves as someone from RBC. They proceeded to ask me if I was available and I said no and they said they would call back another time and hung up.

So odd.

I had a call from this number today as well. First it was a younger sounding woman shoddily askin if this was (my name). Which is strange because I go by my middle name, which she knew. I'm always asked by my first name from doctors or government documents as well as my bank. The call then switched over to a man who I had thought was a recorded voice (it was quiet rehearsed and over friendly) until he asked me how I was. He then continued on to tell me how he was from RBC and they were offering a service through my credit card to protect everything. My social insurance number included.

It was pretty alarming to have a stranger know my name and number and then continue to violate my privacy and waste my time. Going to take some good advice from here; don't know the number, don't answer!