210-254-1143
TX, US
A shocked customer
A shocked customer
2012-12-08 14:56:59
Unknown
I sent an email expressing concern to TWC about this number. My bill WAS late, but I had paid it before I sent this. The original email at the bottom, their response immediately below. WOW. They didn't even care about the rudeness or vulagarity of the phone message. I replied back to ask if they had actually read my email???? I didn't write to ask WHY I was getting calls...
Way to go Time Warner Cable! Hmmm and WHY do I keep having service with you? The prices are double what I used to pay and you don't even give a committed customer a "special" every now and then...



Dear Ms.......
Thank you for contacting Time Warner Cable Email Support.

I understand you are receiving calls from Time Warner Cable and you want to know why.

I apologize for the inconvenience caused. I will be glad to assist you.

The calls you are getting are for making the payment on your account. I have checked your account
and see that the available balance in your account is $356.04. Out of this, $172.04 is the past due
balance.  Your services are scheduled to be interrupted on 12/15/12. To avoid service interruption,
you will need to pay at least $172.04 by 12/14/12.

If you have any other question or concern feel free to email us and we will assist you resolve it.

If you have any further questions, please respond to this email or contact our Live Chat at the
following link: .......

Customer support is available 24x7.

Sincerely,
El###
Time Warner Cable Online Customer Service

Please include all previous correspondence in your reply.
Messages are not saved indefinitely after they are responded to.


Original Message Follows:
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What is your feedback about? :
ecare6

Briefly summarize your feedback :
I keep getting a call from 210-254-1143 during mainly business hours (when I'm working). I don't
answer/have my phone. Any way this number, if you google it (and you should), states it's a TWC
company of some sort calling. The last time I received a call, just recently it left this message
after hearing air and then a low gruff voice muttering (like I wasn't supposed to hear...) left
these kind words

"Just f#cking answer my calls, infidel"

....ok...now, I don't know really whose
number it is, but it is rounding out back to TWC. If it isn't your number, you all need to do
something about it, because it's making your company look bad and after that LAST call...well..it's
not looking good.And I did save the message..Recevied on 11/21/2012 At 317pm CST. If it IS your
number, or you outsourced a company to do calls (and has that number) well...you REALLY REALLY need
to look into that company. Terrible PR.
Nancy
Nancy
2012-12-07 13:02:43
Unknown
Received a voice message that you had to listen to air then in a deep, low gruff voice...(like muttering), the words "Just f#cking answer my calls, infidel"....WHAT??? really...I do get phone calls from this number frequently. More so during business hours..HELLOOOO...I am at work...can't take your calls and then I don't keep my phone with me 24/7 in the evenings either..Send me a letter! Jerks. I saved that message, too
Stephanie
Stephanie
2012-12-07 02:25:28
Telemarketer
This number calls my cell everyday at least twice. Never leaves a message. It's extremely annoying.
liz
liz
2012-12-01 20:25:34
Telemarketer
Want to report bogus calling at all hours
Jessica
Jessica
2012-11-29 17:30:00
Telemarketer
Super annoying, calls twice a day.  will not leave a message and you can not call the number back.  Picked up once and it was TWC wanting to tell me about their deals.
Martha
Martha
2012-11-28 17:46:13
Telemarketer
Martha
Rivers
Rivers
2012-11-28 13:09:29
Unknown
When I call back, it says the phone is out of service(?)
When I answer, it says the phone is out of service(?)
Krish
Krish
2012-11-27 21:36:24
Unknown
I KNOW! I am so sick of them calling... It was once a day for about two weeks and now we are up to 3+ times a day. Anyone know who we can file harassment charges with?
cliff
cliff
2012-11-27 21:26:34
Unknown
These guys keep calling me.  Their is no one speaking on the other side when I answer, call back and says cant be completed as dialed.  Been happening for a few weeks now.  This is getting ridiculous! Other people say it's TW on here, I am a TW customer, but there is still no explanation for this!  Almost like their records were hacked or something.
Gabrielle Culbertson
Gabrielle Culbertson
2012-11-27 20:55:21
Unknown
Call me at least 4 times a day and noone answers
Heather
Heather
2012-11-27 18:15:11
Unknown
I get several calls a day on my cell phone from this number.  When I answer it, there is no one there.  If it goes to VM, no msg is left.  If I call it back I get a recording that the number is not a working number.  Does anyone know how I can make this stop?
Seth Galton
Seth Galton
2012-11-26 23:05:48
Unknown
I get one or two calls from this number every day and cannot get it to stop.
TT
TT
2012-11-26 21:31:33
Unknown
This number calls me multiple times a day and no one is on the line.  This is ridiculous.
MP
MP
2012-11-26 19:14:43
Unknown
I have receiving a call from this number for so long now. No one talks when I pick up. I called back and got a message saying the number was disconnected.
cheryl
cheryl
2012-11-26 01:53:46
Unknown
I'm getting tired of the calls...everyday twice a day for a month
MFDewm
MFDewm
2012-11-24 16:29:09
Telemarketer
They have called me once every day for the past 2 weeks. I told them the first time I wasn't interested, but they keep calling.
Df
Df
2012-11-21 23:26:53
Unknown
They call and I say kiss my ash.  We don't need or want anything
SM
SM
2012-11-21 19:46:13
Unknown
This number has called SEVERAL times even though I said put me on the "do not call list." I answered today with a few colorful words, so hopefully they'll stop.
Hunter
Hunter
2012-11-17 16:52:20
Telemarketer
This is plain pure and simple BS. Have told them not to call half a dozen times. Think I'll show them how I get my name!!
laura
laura
2012-11-02 22:01:27
Unknown
called back and siad it was time warner and i sat on hold for 5 minutes and no one ever picked up.
Stephanie
Stephanie
2012-09-21 20:56:44
Telemarketer
This is evidently Time Warner but since they never leave a message or respond when I answer, I had to look it up here and on 4 other sites to confirm this. Quite rude, irritating and actually ineffective if they are trying to sell me something....
Theresa
Theresa
2012-09-19 21:18:23
Unknown
They called me several times and left no messages. I called back and I get that it can't be completed as dialed? Wtf?
Alfe
Alfe
2012-09-15 18:04:46
Telemarketer
Got a call from this number said he was from time Warner and if I added a home phone it would make my package price go down, then he said he had to connect me to some one else to process this and would call back in a few seconds, the number called back and no one was there so I called time Warner and they called the number and said it was disconected.  They also said that sometime time Warner uses out side sources for call to do their advertisement.
MIMI
MIMI
2012-09-13 15:15:16
Telemarketer
Do not want calls from Time Warner or anyone else trying to sell me something when I am paying them too much a month and my service is not that great, I had my home phone cut off because all I was getting was calls from soliticers.
Stegs
Stegs
2012-09-12 16:44:17
Unknown
Time Warner sucks!
Gene W.
Gene W.
2012-08-27 20:43:56
Unknown
Time Warner sales call....they call my cell # every day at least once...quite annoying, indeed!
Larry
Larry
2012-08-24 20:40:44
Unknown
Stop calling.  I answer but no one answer back.  I have registered my phone with the FCC.  Do not call again
Stop calling me OMFG
Stop calling me OMFG
2012-06-27 23:06:10
Telemarketer
It's a Time Warner advertisement. Answer and tell them you demand to speak to someone higher up, and demand they take you off their list, otherwise they'll just keep calling you OVER and OVER. It's crazy ridiculous; pretty much harassment. They called me 11 times.
SC
SC
2012-06-27 21:23:36
Unknown
Yes, it is Time Warner, and they kept calling me 4 or 5 times a day, even after I said I wasn't interested.
Rich
Rich
2012-06-27 18:25:30
Unknown
Time-Warner sales call.  Very annoying.  Called me 6 times in 2 days.  Caller ID says "Anonymous"
1-685-412-5468 1-416-111-3949 1-682-200-9356
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