I was also defrauded by 29'Prime

Hello,
Thank you for your blog site.
I am emailing to let you know that I also was a victim of 29'Prime.

I was called by 29'Prime on April 17, 2012, and given a sales pitch that they could place my website on Google Page 1 (for a minimum of 3 out of 10 keywords) and of course I was a little doubtful, but I listened to their guarantees ("Rank On Google Page One in 60 Days...or IT's FREE".
So I decided to try them out.
Their initial Set-up charge on my credit card was $299.

The following day, April 18th, they called me to remind me and clarify that I would be receiving a Google Postcard with a 5 digit PIN from Google, and that I MUST call them immediately upon receipt of my Google PIN for them to activate my account and begin the SEO for my 10 keywords.
Again I asked how long this would take, and he replied 3-5 days, at the most, and to make sure that I called 29'Prime as soon as I got it.
I then asked him again, how long will it then take for my site to rank on Google Page One? and he confirmed that it could take up to 60 days, but often some of my keywords would rank sooner, even in 30 days or less.
Again I asked him to confirm that if they could not get at least 3 of my keywords to rank on page one in the 60 days, their service was FREE ... and he assured me that the 29'Prime Guarantee was exactly that: "Rank On Google Page One in 60 Days...or it's FREE".
Later that same day a charge of $99 appeared on my credit card statement (apparently for the first month's 'service charge').

Four days later I had not yet received my Google PIN, so I emailed them a service ticket...immediately received a service ticket auto-confirmation response...but no one ever personally replied or answered my questions, and no one ever called me to resolve my inquiry!

One month after signing up, May 17th, I still had not received my Google PIN.
Later that same day a charge of $99 appeared on my credit card statement (apparently for the second month's 'service charge').
So I sent another email service ticket...and again I received the same auto-responder service-ticket auto-confirmation response...but no one ever personally replied or answered my questions, and no one ever called me to resolve my inquiry!

19 days later, May 26th, I finally got fed-up with them totally ignoring me and emailed the following:

"I am extremely frustrated and angry at the total lack of service from 29 Prime...
Since my initial payments of $299 on Apr 17th and $99 on Apr 18th, I had waited for 29 days for your postcard with my PIN number to arrive in order to activate my account!
Nothing had come...
Another payment of $99 was taken from my credit card again today, May 17th, and still nothing has been done with my account.
So I had by then already spent $497, with absolutely nothing to show for.
So I wrote you an e-mail with my displeasure and also placed a service ticket (#21928) to get an answer, but no one ever responded!
I was completely ignored...

So after patiently waiting for another 8 days, with no response from anyone human, I received an automatic auto-responder canned e-mail!
Your service is absolutely non existent and deplorable. You should be utterly ashamed!
It is now 38 days and I still have not received my PIN or even one single courtesy or follow-up call from any one at 29 Prime...
This is terribly and shamefully unprofessional behavior.

I have been in the construction service industry 30 years and I personally respond to every call within 8-12 hours, by myself, with no secretaries.
Your total lack of response is absolutely inexcusable and unacceptable.

This morning, May 26th, I finally made a phone call and waited, and was finally told that I was now first in line in the queue when a recorded message directed me to leave a voice message, so I opted for speaking with a service consultant, and waited, and repeated the process twice, and waited, and waited, until finally I could wait no longer and left a voice message...but no one responded to my message either.

I now have come to realize that 29 Prime cannot be relied upon or trusted at all. Your service really stinks!
I am so incensed with 29 Prime...yet I am still by the grace of God restraining my anger...for now...

I actually trusted your promise: "Front Page Placement Or It's FREE"!

Well the reality and the fact is that I already paid out $497 and 29 Prime has done absolutely nothing for me in 38 days, not even activated an account.
This is absolutely disgusting and totally intolerable!
NOT ONE SINGLE thing was done! An Absolute BIG FAT ZERO?
EXCEPT TAKE MY MONEY !

I thus demand a FULL REFUND of all my monies paid to date...and an immediate termination of any further or future payments ever again.

PLEASE REVERSE ALL AMOUNTS CHARGED TO MY CREDIT CARD IMMEDIATELY
- ALL CHARGES UP TO THIS DATE - ALL $497 - AND NOT ONE RED CENT LESS -
AND DO NOT EVER APPLY ANY FUTURE CHARGES - EVER AGAIN -
YOU DID NOT EVEN COME CLOSE TO KEEPING YOUR PROMISE
I DEMAND A FULL REFUND - NOW - - IS THAT CLEAR ENOUGH ?

Furious,
--
Peter L Brenner?



Well, as usual... that was totally ignored as well, just like all of my other attempts.
8 days later, June 4th, I sent another email cancellation notice, and again was ignored on my third attempt.
I realized that in 2 weeks they would again be charging my credit card with another $99 for their 'monthly service charge' so I then called my credit card company to bar this merchant and stop 29'Prime from taking any more money from my account, and also initiated a dispute to reverse the first 3 charges (total of $497) for NON-PERFORMANCE of so-called services. So Mastercard proceeded to reverse these 3 charges on my behalf. Boy was I relieved!!!
The next day, surprise, surprise! I got an email from 29'Prime ...
Never got any responses before this, not even once, until I finally cut them off and got the 3 previous charges reversed...!
They had the gall to sound surprised as to 'Why I had Cancelled?"
So I sent them a long email with all of the service tickets' numbers and finally they responded by email that they had closed my account and confirmed that my account was now shutdown.
And yet the "push-button Template webpage" they had put up for my so-called personal account, was still live, and still is today (August 13th, 2012) as of this writing.

Then about two weeks ago the BAD NEWS came that 29'Prime had sent my credit card company a 12 page record of service performance and Mastercard had re-billed my account with the 3 original charges, and I was out $497 ...

I have tried several times to dispute these fraudulant charges with Mastercard, but they insist that since I voluntarily gave 29'Prime my card number and agreed to their TOS that I am on the hook...

In order to re-open my dispute I now have to prove to Mastercard that 29'Prime DID NOT perform the service as per their Terms Of Service, by providing an unbiased Third Party letter on that company's letterhead, providing a documented Second Opinion to the improbability of 29'Prime ever achieving their promises, demonstrating they did not perform the service, and that they violated their TOS...(since I paid for 60 days but nothing at all was done), and only then can my dispute be re-opened, with no guarantee that I will get my money back.

So the long and short is that I have been screwed out of my $497...

29'Prime is a scam and they will try to take you for as much money as they can.
Please beware?Stay away from them like the plague.

I sure would love to get these crooks behind bars, where they can no longer scam innocent business owners, but first must try to help all of us victims to get some of our stolen money back while we still can.

--
Peter L Brenner
Toronto, Canada
August 13, 2012

P.S. I give my express permission for you to publish this story on the site.

Here is the company name and address of the company behind this robo-dialer.  Please feel free to call and harass them or spam their email accounts.  They have been calling my cell phone daily for months now.

Local Lighthouse

+1 888 370 8231Freephone:
support@LocalLighthouse.com
E-mail:
Mailing Address:
13681 Newport Ave
Ste #153
Tustin, CA 92780

Sales:

sales@LocalLighthouse.com
Customer Service:

customerservice@LocalLighthouse.com
Accounting:

accounting@LocalLighthouse.com
Caller: Local Lighthouse
Call Type: Telemarketer

Please have them stop calling me everyday. Its very inconvient. I have told them to stop and take me off the list.

Same number, more of the same nonsense. I am DNC. I have diligently reported to FCC, but strongly suspect that is just to give us the impression that we're doing something about this abuse. We're really not.

800 Etiqutte says " Please refrain from using all caps"

call that number 7143618448 ask for ryan or chris they will really take it off....... there is a new harrasing law that makes it a crime you can call your local police dept if they call more then 3 times this law is for non family only so its not only for phone and internet......... if someone is bothering you 3 times is all you need to call police and there in jail the people that are doing this is 2 companys - both in orange county CA
local lighthouse - tustin CA
29 prime - newport beach CA
oh never hit any numbers it just makes it worst

I HAVE BEEN GETTING CALLS FROM THIS COMPANY FOR MONTHS THEY ALWAYS WANT TO TALK TO MY BOSS, I HANDLE ALL SALES CALLS AND LET THEM KNOW WE ARE NOT INTERESTED WE HAVE A COMPANY THAT HANDLES ALL OF OUR NEEDS AT THIS TIME. WHEN I TURNED THEM DOWN THEY JUST KEEP CALLING. I HAVE LOGS---USUALLY 30-50 CALLS A WEEK. SOMETIMES UP TO 10 A DAY WHEN I FIRST TURNED THEM DOWN. I HAVE FILED COMPLAINTS WITH MY PHONE PROVIDER NO HELP THERE!! UNLESS I FILE A POLICE REPORT WHICH I AM IN THE PROCESS OF DOING! THEN AT & T HANDLES IT FROM THERE!!!! BBB IS ANOTHER AVENUE BUT YOU MUST KNOW THE BUSINESS NAME WHICH I CAN NEVER GET JUST THE PHONE NUMBER. HAVE OPTED OUT 100 TIMES AT LEAST, NO KIDDING. I AM ON NO CALLS LIST FOR SALES CALLS ETC. JUST SICK OF IT!!! AT FIRST THEY WOULD CALL AND USE THE PHRASE WE ARE WITH GOOGLE PLACES ETC. NOW THEY JUST CALL AND HANG UP ALL THE TIME......

Call Ryan or Chris at (714)361-8448

I just called and gave them the same annoying thing they give me, asking how they'd like for me to sign them up for Google, and then call them 20 times a day.  The guy is such a scumbag he played along.

So fight fire with fire.  Call them.  Give them the same treatment they give us!

never get a human press one to be removed doesnt work called number back get message to press one to be removed   calls 6/13   5/15  6/18   plus others i dont have dates wish i could find

Call Ryan or Chris at (714)361-8448

what a joke . . .they are trying to sell something that is FREE to anyone . .

go to 'google places' - 'yahoo local' "Yelp"
and build your own free site, very, very simple . . . . and free.

this is pretty much what these scammers do, and charge you
$99 a month to 'maintain it", then they send you monthly 'reports'
about all the hits you got (these free sites provide reports for free)

newsflash, all these free sites get generic 'hits' every month
maybe from computer generated site searchers, it makes it seem
like they are doing you a big service for $99, in the end, they have done
little raise your search engine rating on your regular website . .

hope this info helps someone from being SCAMMED

Google front page calls. Have received 1 call every weekday between 2-4 for the past 5 weeks! Spoken with 5 people personally to be removed after trying 20 times by pressing number to be removed. Also on the do not call list and the number is my home. Call Ryan or Chris at (714)361-8448 to be manually removed. The more calls they get to tie up their lines, the better.

I recieve calls daily from this number.  If there is anyway to stop it please let me know.

"my supernova" james jenkins owner 877-905-7264 20271 sw birch #200 newport beach ca

Their phone number is Tel: (949) 777-6616
CALL THEM AND TELL THEM TO STOP

http://orangecountyda.com/home/index.asp

2 companys are doing this - both in orange county CA
local lighthouse - tustin CA
29 prime - newport beach CA

This number calls multiple times a week, used to be at least a couple times per day! they were driving me crazy, but have managed to auto-reject their calls. Has anyone else filed a complaint with donotcall.gov? The more people do, the more likely we can get them investigated.

JT how gullible are you?

Call the number back.  They have an option to stop receiving calls by pressing 1.

I have HAD IT with these creeps!@!!!!

After endless call from these jerks, today I spoke with a live "human" and told him I wanted to sell HIM my company's product, as he surely must be interested based on the number of calls to our business.

I asked him the name of his company.  He said it was "SEO Services".  He claims to be in Long Beach, California.  When asked if he worked FOR Google (as his recorded message always seems to imply), he said "I never claimed to work for Google."  

Funny, all of these stupid robo-calls ALWAYS say "I'm Robert (or Amy, or Bill, or whatever random name they choose) and they say they are "data service providers FOR Google".  

Think they are really fooling anyone?  

Guess what?  This is YET ANOTHER front for 29PRIME, based out of Newport Beach.  Do a Google search on this company.  THE WORST!@!

search '29 prime, scam' . .they claim to be a 'google data provider'
yeah sure  ..  and i want to to sell you some free air

google places is FREE - go to google places if you want a free local site

NEVER, NEVER, NEVER hit '2' or any other number to 'be removed' from a call list. All that does is confirm they have reached a number where a human answers and at what time the phone is answered. They will call more & more andt hen these guys sell your number to the next scammer.
The DNC list is a load of crap. The FTC can only do so much to enforce the laws but all this program does is makes the legitimate companies play by the rules and most do comply.
Newsflash: Scammers don't play by the rules! They spoof numbers and use robo dialers to steal your identity, your banking or CC data or get you to send a check or money order.
Do NOT answer any calls from numbers you do not recognize if you have the ability to ignore the calls then do so. If it is an important & legitimate call the caller will leave a message.
No one will look out for you, YOU must be proactive & STOP WAITING ON OTHERS TO TAKE CARE OF YOU!!!

GADS!!  ANOTHER robo-dialing recording trying to make people think they have something to do with Google.  So dang sick of these calls.  Every day, sometimes several times a day from differnt numbers the same BS abiut our website & Google search.

Scam big time!  This outfit calls 3 times a day EVERYDAY, in spite of the fact that I press 2 as instructed to be removed from their calling list.  I keep pressing 2.  They keep calling anyway.  Isn't there a law that's enforced?  Reporting them gets no results either.

Okay, so we've all been getting the same unwanted calls. Know that I actually got someone on the phone - and the little prick hung up on me.

Now, what do we do about this?

Please stop calling me.  I have placed my number on the do not call list multiple times however this number keeps calling me, including when I'm at my office seeing patients.  It is a a complete annoyance and need it to end immediately.  Thank you.

Just opened business today, and the above number has been calling all day. It's enough to drive a person over the edge.

I sent all these annoying calls to voice mail i never hear my phone ring from these SOB i title their calls as DNA (do not answer).

Get these calls everyday all day they are a recorded message from a company called Google Place about reserving your business's website.  very annoying.

I 've gotten a call yesterday and today at my job.  Didn't answer the phone and they didn't leave a message.