This is a automated message from Charter about a outage which caused me to schedule an appointment for a rep to check my Box. I canceled appt because problem was fixed.

A call-back from Charter Communications after I called to check on a service outage in my area the night before. The problem I have with the call that I made: I spent 30+ minutes on the phone with a very patient tech rep, running through all kinds of troubleshooting on MY end, checking and re-checking, booting and re-booting, both my cable modem AND wireless router -- because according to HIS records, the so-called service outage was "only showing it was with television reception" and didn't indicate it was effecting INTERNET access -- when in fact it CLEARLY was affecting BOTH.

If I had gotten the guy's name, I would be sending him a nice token of my appreciation for having to work for such clueless asshats.

Call was an automated message from Charter reporting a resoluiton of an internet outage problem. This message was requested by me earlier.

called my cell phone which i never give out the number at 8:02 am no message left just showed up as missed call.

stop