If you have a letter GREAT!!! Contact your local attorney general's office, consumer affairs office and open a complaint. Make sure to note each time they've called you (attach or send records and the copy of the letter). You are right. This is in fact harassment and you can be compensated for it. In addition, they will be fined. All of this hinges on the company being legitimate. You can sue for each call made after your request to stop, especially in the face of receiving a letter that claims to be compliant to your request. Ask for the call center's address, customer service number, and request to be removed from their corporate call list. This should stop every single call from that organization period (if legit).
I beg these people to stop calling me and they dont. They say they are calling from Siemens.
They kept calling me every day, when I answered and told them I didn't feel comfortable talking and wanted off of their list they said that if I didn't provide them with my birth date they would keep calling. Now they are still calling, even on weekends. When I answer, they hang up. When I let it go to voice mail, they leave a robo-message about the great service they provide. This is harassment. And disturbing. I called them back today to tell them again to please take me off the list. The rude lady I spoke with started by asking me which health insurance I have, which was alarming because the very first time I ever spoke to someone from this number they said that they were in fact cigna. Then she asked for more detailed info about me, which I didn't give. Upon explaining to her that I don't know who she or her company is and that this could be a phishing scam, she started getting more aggressive and rude. I gave her my phone number and told her to find it in her system and remove it. She agreed, but then hung up on me. I now recall receiving a letter from them too. I've never been harassed by both mail and phone by a company before for anything. I'm plenty pissed. I don't know what else to do, but the calls that they're now giving me amount to crank calls. Even Bart Simpson would have gotten bored with this game by now.
Am getting multiple calls a day (once in the morning and once in the afternoon)---no message but when I called number, found it to be an energy sales call. Told them on the answering machine to put me on DO NOT CALL list to no avail.
I like these calls to stop. I don't answer calls from numbers I don't know. But I'm getting tired of them continuing to try. I get a call every 3 to 5 days from anywhere between 6 pm & 10:30 pm. STOP already.
The message was emailed to me from an ex who said my mom wanted me to call her back at this number. My mother has passed on?????
This is a legit company ( I used to work for them in St. Louis). No they are not trying to switch your insurance, deny your claims, etc. You are actually automatically opted into the program based on your Dr. visits and specific health conditions you have. It is a completely voluntary program and it costs you no extra money. The fact of the matter is, your employer has opted to have this program. The company is contracted by the employer/insurance company to handle this program. You are free to call into the RNs that are there (and yes, they are real RNs. Most of them have just burnt out working the floors in the last 15 years but still want to utilize their skills). The majority of the participants in the program are DM, HTN, COPD, etc patients. What the program really does is assist members with questions that may have been missed at a previous physician appointment, check on how you are doing and offer support.
Like I stated earlier, this is an optional program that is already built into your health insurance by your employer.
I just called the number back. It is the healthcare system through Cigna or Blue Cross/Blue Shield. The woman I spoke to says they're phone system is automated and if the computer doesn't recognize a voice when you pick up it hangs up. They're working on setting it up to leave messages on machines but she wasn't certain how long it would be.
They call me every few months to help with my son's asthma. It's been great having someone on hand to answer questions without having to make a dr. appointment and pay a copay fee for a five minute conversation.
You need to get on the National DO NOT CALL registry. https://www.donotcall.gov/.
Yes, I'm sure this is CIGNA calling. They have a nursing staff that talks to you about your health and asks you questions. They ALWAYS leave a voicemail on my phone, as I have talked to them before. Also, talking to them has NEVER affected the way CIGNA deal with my claims.
You are way off base here - Just got a call and it was actually a health program from Cigna which is my health care provider. They are just there as a poster mentioned earlier to help with your health - answer questions etc.
asking about health insurance
info Type: Land LineProvider: MCImetro, Ats Location: Pittsburgh, PA
These are nurses calling from different health plan that want to help you stay healthy. They are legit
I have received 4 or 5 calls over the last two weeks with no one on the other end. They are becoming annoying. I call back the number and it just rings.
This is the most annoying phone call I have EVER encountered. Okay maybe it's not related to telemarketing, but they are RELENTLESS! They call continuously and never the same person. They INSIST on helping you even if you don't want their help! I have come to the conclusion that this is their only job now and if they don't remain on the phone all day long, annoying people, they will be unemployed.
No one is on the phone if I answer. I generally punch "Ignore"
Hi, Heath insurance is so expensive as we are wasting so much on duplication of efforts. This is the only country where someonme bleats about great health care here; yet we pay over twice as much as other countries. Live shorter lives and have more infant mortality.
The callers have called me often, rarely getting a medical condition correct. It's more likely that being helpful, they will give advice to someone that kills them.
I've received calls from this number for probably 6 months, and I've answered maybe a dozen times total, not every time only because I receive a fair amount of scam/unsolicited calls (despite being on the no-call list) and this one looked suspicious to me. Every time I've answered, perhaps a dozen times or so like I said, there has been no one there. I do repeat hello 4 or 5 times to make sure that the auto-dialer recognizes that a person has picked up, and give it a good 10 seconds or so before hanging up and no one has ever responded. I realize that this is most likely due to the auto-dialer problems with call volume as mentioned by other people on this comment page and others regarding this company, but it's still pretty annoying that I've never had a human cut in to speak with me about why they've called every week for 6 months.
I called them back tonight, and lo and behold a HUMAN actually answered within 30 seconds of some machine picking up the call silently for them. I politely stated that I had been receiving many phone calls from them over the last 6 months or so, and was unsure who they were and what they are calling about and I am calling now to find out the answers to those questions and determine if this was an important phone call and need to speak with someone there about it. The woman on the other end of the line said that she "worked for....." and paused for a few seconds, as if reading a sheet of paper to find the appropriate name of the company when calling my number or my state or region or something like that, and then stated the name of a company I've never heard of and unfortunately didn't quite hear and comprehend well enough to publish it here, I'm afraid. She said it was regarding my health insurance plan through a company that I've never worked for, but my father has and he does indeed live with me, and I'm positive he still retains a health insurance policy through said company.
So, I can honestly say that the people claiming this call is legitimate are correct, at least in my personal case. I am however quite sure that the name of the company they represent changes on a per caller basis, in other words they claim to be or actually are at least several different companies, and are representing or claiming to represent multiple different health insurance companies. I don't know what their actual association is with the health insurer that my father has his plan with, but like I said they were able to correctly rattle off the employer and health insurance company they use that my father has a policy with just by looking at our phone number on their caller ID. So there has to be at least some legitimacy going on - hopefully they have acquired the info legally and without disregard for HIPPA laws.
After she told me what she did, I responded that she must be referring to my father and not myself, and asked if he [my father] should pick up and speak with her. She said it would be best if he called some other time, or even just later today, I said ok I'll have him do that now that I know this is a legitimate phone call for him. She responded thank you very much, and to have a good night. She was very polite for our short encounter, and didn't ask me for ANY personal information, even after freely offering who she represented (or claimed to represent, I don't know for sure of course).
I doubt that my father will have any desire to call them back, but I figured I'd post what I learned about them this evening to try and help everyone else who is in the dark about the constant calls from this phone number.
It appears to be harmless, but certainly annoying that they call so many people so often without ever coming on the line to speak to the call recipient and explain themselves. My advice is to call back, ask for an explanation, and determine if this is something necessary and/or worthwhile and/or beneficial to you individually. But I don't think it's a scam or illegal. I think it's annoying but legitimate.
Would you not want someone to help keep the doctors honest and be sure they are not perform operations that are not needed. Have you read the articles about fraud in health care driving up cost? Most of the nurses at Healthways are hired to talk to people and answer their questions about their health. Many articles have been written on how little time doctors spend talking to their patients. They seem to run from one examination room to the other as quick as they can.
Ask any nurse who has practiced for a few years about doctors and how well they keep up with the latest treatment plans. The nurses trying to call you are constantly updated on treating the condition they are calling you about. This is not practicing medicine without a license because the nurses that are calling you are licensed in your state. Can you call your doctor on Saturday??? or after 5:00P.M.? The nurses calling you are not trying to replace your doctor. They are calling you to hep you with your health cond. and help you get and stay healthy. You can choose not to have them call if you wish. Just say please do not call but please don't be one of the many people complaining about health insurance getting to be so expensive while turning down one of the solutions to the problem.
It is actually Healthways calling because Cigna, Blue Cross% Blue Shield or an employer pays them to have nurses help keep you healthy to drive down the cost of health insurance and miss less time from work.
They may also be calling because your health insurance co. hired them to help keep you healthy. Healthy people cost less to insure.
They are using an automatic dialer that anticipates a nurse will be free to talk to you based on avg. call lengths and no one was available to talk to people or leave a message on an answering machine so your call was dropped. A dialer manager tries to make adjustments to try to avoid this but from time to time several calls take longer then expected or more nurses need to go on bathroom breaks and when this happens the dialer makes more calls then the staff of nurses can handle. Sometimes the nurses get tied up with a larger inbound call volume then was expected. The dialer settings are based on historical and anticipated call volume for the day of the week and time of day and many other factors.
They ask for your date of birth and address to make sure they are talking to the right person so they can protect YOUR privacy. Would you have it any other way?
I just got the second call with no response to repeated "hello"s before the caller hung up.
How many such calls does it take to qualify as harrassment?
No Thank You
They keep calling about every two weeks; I don't answer and no messages are left. Last week my husband answered my cell phone as I was waiting for a call back from the after-hours on-call doctor at my practice (I was wicked sick). The woman identified herself as a nurse with Tufts Health Plan (although I see from the above posts that this is actually a 3rd-party company). She wanted to speak with me about my benefits. When he told her we waiting for a call from a real doctor, she immediately apologized and ended the call politely. This number has been calling me for probably close to two months now; I'll probably ask ATT to block this number from calling me.
Thank you Daniel!!
I wrked at healthways
Just so you know. They call cuz ur employer has purchased that program for u to be healthy. You are sort of paying it in ur health insurance. Take the calls. It could be cigna or blue cross blue shield depends on ur employer.
As I told the man on this number who keeps calling me, that I know my family is uninterested, he then screamed: "EXCUSE ME!?!" in a tone so loud, I didn't even know my phone could produce levels of that ear piercing. All I said was "No thank you, we're not interested." very politely. I feel offended by this number, maybe even violated. The worst part is when he said he's going to call back. They've been calling for months now. :(