480-295-4699
AZ, US
Linh
Linh
2012-08-08 21:54:11
Unknown
From beginning of 2012, i dont see any more scam from paradigm direct. Maybe people all over the world know about them . Hope they and their families go to hell.
lub111999
lub111999
2011-11-22 23:31:42
Unknown
It's not BBB accredited at all. It is rip-off company.
jill
jill
2011-06-06 20:49:31
Unknown
calls me everyday, doesn't leave a message
Gary
Gary
2011-06-06 20:49:31
Unknown
Company claims to be Paradigm Direct... reps name is supposedly Anthony in Phoeniz Arizona. Received mutiple calls from this jerk. REPORTING THIS NUMBER TO THE ATTORNEY GENERAL OF TEXAS!
Alex
Alex
2011-06-06 20:49:31
Unknown
Some guy called our autobody shop named Jerry Gonzalez.  Very aggressive trying to set appt with our company in CA.   Wouldn't want to do business with a company like that.
Don
Don
2011-06-06 20:49:31
Unknown
Female called. Would leave any info. My boss out of office. Will tell them Thanks, but no thanks.
jeremy
jeremy
2011-06-06 20:49:31
Unknown
directpci.com they claim to be merchant services but do not, they actually work through mbf leasing which is known for being scam

check out http://www.ripoffreport.com/Credit-Card-Processing-Companies/MBF-Leasing-Northern/mbf-leasing-northern-leasing-94dbj.htm
ANGIE
ANGIE
2011-06-06 20:49:31
Unknown
GOT A CALL FROM THIS NUMBER, A MAN ASKED FOR THE OWNER BY NAME & WHEN THE OWNER RETREIVED THE CALL, THE MAN HUNG UP.
Sheri
Sheri
2011-06-06 20:49:31
Unknown
Yep, Paradigm Direct, who insists that my small retail business has earned the right to their non-retail credit card processing fees. I usually don't hear them out, but she was pretty convincing and I'm kind of bored in my little shop today. Anyway, seems to be all true what's been said already and add to that they are rated F by the BBB. I think I'll pass.
Dave
Dave
2011-06-06 20:49:31
Unknown
Calls us everyday, leaves no message
Vero
Vero
2011-06-06 20:49:31
Unknown
Just received a call from this number.....asking for my boss by his first name....I said...he was not available then he ask me if he was calling a TV station...I said yes...he immediately hang up.
David
David
2011-06-06 20:49:31
Unknown
This company is legit.  There are a lot of legit companies that are resorting to cold calling since the economy is bad.  Just because a company cold calls doesn't mean they are a scam.
Steve
Steve
2011-06-06 20:49:31
Unknown
They are hooked up with MFB leasing, which is notorious for swindling people. I should know, it happened to me. Stay away from this company.
Jeff
Jeff
2011-06-06 20:49:31
Unknown
Business owners beware! This company is looking to lock you into a contract that will fleece your business of thousands of dollars! They use MBF Leasing!
Chris
Chris
2011-06-06 20:49:31
Unknown
I recommend that EVERYONE stay far away from this company.

They keep calling me (despite my asking each time to be removed from their marketing list and to not call me again) trying to convince me to meet with "my merchant service account rep Amanda".  Mind you, I don't have an account with them so I don't see how I could already have an account rep with their firm.  secondly, they claim to be able to provide better rates than interchange, which is just not possible.  As any small business (or large business) knows, there is no negotiating the rates with visa, MC, Amex, and Discover.  I suspect that they are trying to get people to switch providers, lock them into an expensive, and non-cancelable equipment lease.  (Usually a multi-year lease for $100 - $150/month for equipment that would cost you $250- $300 to buy outright).  This is a typical scam run on small businesses. You sign an equipment lease, see almost no change in your merchant processing fees, and are now stuck with an expensive equipment contract.  When you call and tell them you are actually paying more for credit card processing than you were, and that you want to cancel the lease they tell you that they don't handle your equipment lease.  (They sell your contract to a third firm right after you sign it, and that firm will RUIN your credit if you try to break the lease or stop paying your contracted amount).

I really don't understand why this isn't considered fraud, or at the very least a deceptive trade practice.  Anyway, you've been warned!  It is now, and always has been "Buyer Beware!"
Chris
Chris
2011-06-06 20:49:31
Unknown
Oh yeah, I forgot to add.

The pathetic girl that called me was being coached on what to say (not so subtly) by a gentleman in the background.  I'd hear him say the first few words of a rebuttal, and then she'd start the same rebuttal he said but finish it out.  For example, I'd say something like....

"I'm not sure why you keep calling me when I've told you not to and to remove me from your marketing list."

You'd hear the guy say something like, "You've been qualified..."
And she would immediately start in with "You've been qualified for special non-retail credit card processing rates because of your exceptional business."

He coached her on like 6 or 7 things to say, most of which made no sense.  They are obviously sales tactics.  their only goal is to get a live body to your store so they can give you the hard sell on why you'd be foolish not to switch merchant providers.

Again, just trying to warn my fellow small business owners.  Best of luck!
Chinaking
Chinaking
2011-06-06 20:49:31
Unknown
Yah. It is happened to me. I was stupid. Any advice how to get out this lease term or contract? Thanks a lot.
JJ
JJ
2011-06-06 20:49:31
Unknown
Got a call from this number....asked for my name then just hung up
Steve
Steve
2011-06-06 20:49:31
Unknown
There is not much that can be done--MBF leasing is huge, and they know how to rip off small and powerless merchants while staying just on this side of the law. The company was no doubt founded by a sociopath.
I bought my way out of the MBF lease--it cost me a lot, but I didn't want the bad energy in my business--wanted to put everything behind me. Paradigm didn''t hold me to the 700 dollar cancellation fee, but I know they made a lot of money off the MBF lease I was tricked into signing. Not only did I have to pay thousands of dollars for a machine that was worth only $350, I was charged more for processing fees than with my previous company, which ran counter to what I had been promised. I opened a new bank account and cancelled the old one right before paying off MBF leasing because from what I have heard, they are not beneath continuing to make deductions. I am now a little poorer and a lot wiser. Sorry I don't have any good news for you.
Bill BOB
Bill BOB
2011-06-06 20:49:31
Unknown
I am unsure of how a company can Rip-Off small business owners with signed paperwork of a lease costing X Dollars for X amount of months.   Pretty sure the rip-off comes from the merchants who close their bank accounts and don't follow through with their commitment through over 7 signatures and 4 pages.  Many of these merchants also must complete a verification phone call consisting of the terms of the agreement in which they must answer only way which is "yes" they understand.  Can you please enlighten me?
Steve
Steve
2011-06-06 20:49:31
Unknown
Bob. as I said, the company works just within the boundaries of the law. In my case, the sales rep did not discuss the terms of the lease with me and in fact was deliberately deceptive, and I received no followup phone call. I was not left with a copy of the contract to review. I take responsibility for being too naive to read the agreement carefully and for trusting an untrustworthy individual.  MFB leasing has over 300 complaints filed by angry merchants filed with the BBB of New York. Why? Paradigm direct has an F rating with the BBB. Go ahead and google MFB leasing and read what you find. What the company does might be legal, but it is unethical. Sounds to me like you work for them.
Amy
Amy
2011-06-06 20:49:31
Unknown
My experience with Paradigm Direct has been a very positive one.  They called wanting to set an appointment and I didn't take their calls initially, but eventually caved in hoping that they'd stop calling me if I met with their representative Matthew.  I'm surprised to say that I'm glad I met with them, he was very tall and handsome so I didn't mind spending a half hour with him.  He was very straight forward about the equipment lease and I'm happy to say that even with the cost of the lease, my processing fee's are down by roughly 35% and my credit card volume is up a little.  They replaced my terminal when we had a problem with it and Matthew even came back out to install it.  I just thought I'd write something good because I felt bad, nobody ever has anything good to say about a processing company, they're like the IRS, but my experience has been a positive one.
Jennifer
Jennifer
2011-06-06 20:49:31
Unknown
I work for a medical clinic and we process with paradigm, so far so good.  Oh, and I just checked them out with the BBB and they have an A- rating with all 8 complaints resolved.
Steve
Steve
2011-06-06 20:49:31
Unknown
They provide true Interchange pricing that is not marked up, the lease is their profit, makes sense if you get a good deal on the lease or you have high volume.
Bill Bob
Bill Bob
2011-06-06 20:49:31
Unknown
No don't work for them, just don't trust a merchant like yourself who can't spell MBF three letter properly or use the BBB.  They have an A-, I'd suggest you learn before you speak.  Thanks.
Bill Bob
Bill Bob
2011-06-06 20:49:31
Unknown
No don't work for them, just don't trust a merchants like yourself who can't spell MBF a three letter word properly or use the BBB.  They have an A-, I'd suggest you learn before you speak.  Thanks.
steve
steve
2011-06-06 20:49:31
Unknown
They had an "F" when I checked a couple of months ago--some unresolved issues. Yes, the name of the leasing company is three letters--should be MBF, not MFB, my mistake. So what! As I said, if you google them, you will find pages of horrible reviews. Go ahead and do that and then please let us know what you think. Also I am curious why in your first posting you had so much knowledge about the contract (number of pages, signatures, follow-up call, etc.) since none of this was mentioned in previous entries. That is why I said it sounds like you work for them.
FED-up
FED-up
2011-06-06 20:49:31
Unknown
Yep...they keep calling our small business too.  We have asked them to take us off of their "list" and out of their system, but the calls continue and they are very aggressive.  We pay for our phone lines for  customers to contact us, not solicitors. Calls like this, no matter how quickly you can hang-up on them, do interrupt our work time. Like "junk" faxes, this should not be allowed!  When you politely ask a business that is cold-calling you on a regular basis to PLEASE stop calling, they should be required to do so.  The "do-no call" list does not apply to business phones and it should.
Jack
Jack
2011-06-06 20:49:31
Unknown
Glad you like them--the cost of my processing has actually increased since I switched to them, unlike what they promised me, and I have to add to that this cost of the lease I have to pay against every month. I feel the whole arrangement was misrepresented to me, and I should have read the lease more carefully. Buyer beware!
I do not feel people automatically dislike credit card processing companies--I have two friends who use Costco and have lower rates than I do and no costly lease.
Stella
Stella
2011-06-06 20:49:31
Unknown
Yes, but my husband and I were lied to by the sales rep who told us we had sufficient volume to save money. We haven't been saving any money, and we have this expensive lease on a piece of equipment worth only a fraction of the cost, and it lasts for 5 years, can't get out of it, so we are spending a lot more than we were led to believe, and we can't really afford this, as our quick stop does not make that much extra money. We are very angry.
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