623-492-6031
AZ, US
Fed Up
Fed Up
2014-01-15 22:59:06
Unknown
No, it's not a valid number. You are either a shill for the scammers or you are dumb as dirt.
Fed Up
Fed Up
2014-01-15 22:58:25
Unknown
No, it's not a valid number. You are clearly a shill for the scammers.
Fed Up
Fed Up
2014-01-15 22:57:23
Unknown
So because their message says they are AMEX, then they must be AMEX? Wow, Jake, could you be dumber? And then people wonder why these scams are so successful.
Fed Up
Fed Up
2014-01-15 22:54:04
Unknown
I confirmed with American Express that this is a SCAM!!
CT
CT
2013-07-05 19:32:28
Unknown
This number has called our office asking for the person who handles our merchant services account.  Instead of a name, a different phone number (6025379012) shows up on caller ID.  This IS AMEX calling on behalf of another customer of theirs (they are not calling us about OUR Amex).  This other customer paid my company using their Amex card.  It was a large bill they were paying and they did it by phone so we did not have a signature.  THAT is why they are calling.

Although why the caller ID doesn't SAY AMEX is beyond me.
JJ
JJ
2013-04-18 21:30:10
Unknown
Called Amex just got a call from this number and Amex said it was NOT theirs. They checked my
Info and said they did NOT call me.
Janeal
Janeal
2013-03-12 20:13:47
Telemarketer
Came up Unknown,  the number in the voice-mail was 800-555-4318  said she was from Serve or Surf from America Express to verify information from an application they received for me  ( I would never apply as I know my credit is terrible and I would never be accepted).  I suspect its a tellamarketer or something but I think they called not only my cell phone but my google voice line.  The timing of the 2 calls was with in minutes of each other.  I have not given my google voice number as a primary number in at least 3 years so it would not be on an application for me either.
Jonathan
Jonathan
2012-11-30 15:19:48
Unknown
it's a legitimate number. AMEX gave me this number, its their "verification" department. Their wait time is freaking long, though
stomper
stomper
2011-11-19 17:39:44
Unknown
email received
888-800-5234

don't forget the scammers are HERE TOO
call the # on back of card

I did, he said it was that time of year and had 6 calls today like this
Small Dose of Logic
Small Dose of Logic
2011-10-29 05:16:16
Debt Collector
Have any of you ever read your posts? If they ask you for information, it's a scam. If they already have your information, it's a scam. If they speak English, it's a scam.

This is American Express collections calling about a past due account. They make mistakes, and might have somehow associated my Centurion card with your phone number; they can correct it. But it's really them - think through it.
Doh
Doh
2011-10-14 22:52:12
Unknown
Dude, good luck! It's probably been stolen 10x over again...They were verifying as much as they could while they had you on the phone. THAT is how IDs are stolen.
Amy
Amy
2011-08-30 01:20:29
Unknown
It is not legit. If you give them any information, I would freeze your credit immediately (with all three major credit reporting agencies). Without thinking, I gave them my social security number to look up my information and I was promptly disconnected after they had my social.  My phone number has now been blocked and they will not receive my calls.

Freeze your credit!!! Don't wait for these jerks to do any harm to your credit report.
ME
ME
2011-06-06 20:53:10
Unknown
1-888-800-5234 IS A VALID AMEX #, when a message is left the person has to say the name then an auto message is left, the other #'s in question 623-492-#### are linked to the american express location in phx az, if in doubt call the ## on the card if you dont have a card then go to americanexpress.com find a ## for customer service and tell them you dont have a card and have them run your ssn# to see if someone opened a card with your info..
Coastiecouple
Coastiecouple
2011-06-06 20:53:10
Unknown
We just got a call from these people and called the 800 number left on the VM.  Right away they wanted our acct# so my husband asks repeatedly why are you calling me?  They repeatedly asked for his acct#.  He asked again why are you calling me and the rep blurts out they're from Canada!  So hubby hangs up and calls the AMEX# on the back of his card and confirms IT IS NOT AMEX!!!  They are aware of the number and said don't give any information whatsover!!!  I concur with Viking, anyone on here saying they called the number and found it to be legit must be working for the scammers and think the rest of us can be easily confused by posing as legitimate posters.  I'll add to viking's suggestion to get a real job by saying get a friggin clue!!!  AMEX is on to you guys and you will be caught!
joy
joy
2011-06-06 20:53:10
Unknown
I got a call at Jan 26 2009 from this number ant was told by a lady with very thick accent that some strange activity happened to my amex card, let me call to the number on the back of the card. I did it, it is real, my number  was used by some one else for 4 days already.

I feel strange for this even those it is real. I am scaring to use the new replaced card!
GH
GH
2011-06-06 20:53:10
Unknown
IF you receive a call from this number, it is the internal collection department at American Express... Beware, this is an OFFSHORE call bank that can barely speak, much less understand the English language.  IF you do receive a call from this number, answer it and then immediately demand that they transfer you to a domestically located call center, so that you can actually speak to someone that is coherent.  Either that, or call back to the customer service number on the back of the card.  Sometimes you will get English speaking people.  In either case, file a complaint that they're 'American Express', not Indian express.
Smart Ass in Boston
Smart Ass in Boston
2011-06-06 20:53:10
Unknown
They called me too.. When I told them I had no Amex account they demanded my social security number which I refused to give. I asked the caller for his SS number aqnd he said he could not give to me. I said well neither can I and then I hung up. They called our home no less than 5 times in one week. I say ignore it. If real they will send a letter.
Sheri
Sheri
2011-06-06 20:53:10
Unknown
I got a call from that number and called American Express platinum back at the number on the back of my card. The call did come from the fraud unit at American express and in deed someone had tried to use my number fraudulently.
Curious
Curious
2011-06-06 20:53:10
Unknown
If these guys are scammers, then my hat's off to them, they are VERY "good".  I too, just today at my home # got this recorded call.  The call "caller-ID'd" as:  623-492-6031.  Ther recorded message was that they had an urgent matter regarding my American Express Card to discuss, and that it "was not a sales call".   I am absolutely 100% certain my card is up-to-date, and paid in full, on-time, every-time, monthly.  This was NOT a collection call for me.  The human voice that was ahead of the recording was nearly unintelligible, but I went back & re-listened to it several times, and determined they were actually asking for my EX-WIFE (of over 5 yrs divorced now), AND asked for her, under her new (re) Married name!  It clearly could have absolutely NOTHING to do with me, so I called the # back. 800-542-0999.  I provided them absolutely NONE of my own personal information (I didn't even call back from my own home! ...I used a pay-phone ;-), but again - I do have to say, they at least SOUNDED very "good", and legitimate.  The operator who I was able to get through to after ignoring their multiple prompts to key in aan acount #, and just kept hitting "0" was very "clean" and professional sounding, and stood up to my interrogation of him fairly well.  Just for what it's worth - if this is a scam, and this can save anyone - be CAREFUL then, and don't be fooled by how "smooth" and "good" they can sound when you call back.

I have written now directly to AmEx via direct secure e-mail to ask them about this, and I will update here with their response.
northern star
northern star
2011-06-06 20:53:10
Unknown
sorry everybody...i don't like to be on the side of credit card companies but this was a totally legitimate call...was on my caller ID when i got home...looked it up on the web since the area code was unknown to me...saw all your postings...they called back not long after and i decided to test insted of hanging up...they were calling from Amex Blue which i have one...they asked when i'd make a payment...i was indeed late...i gave them absolutely no personal info...he mentionned updating the files and i said "ok...what needs updating?"..he proceeded to confirm my employment, approx. salary & phone numbers...never there was mention of my Amex Blue account number or my SSN or birth date, etc...this was not a scam at all...i'm very careful about this stuff since having my identity stolen in 2004...good luck to all...i can't leave this message everywhere but i did on a couple forums...maybe it's an Amex agency...i just in my case that it was no scam...
Curious
Curious
2011-06-06 20:53:10
Unknown
Updating my previous post - I have now received a DIRECT confirmation / REPLY, from using American Express' DIRECT, SECURE (from within my own on-line profile to my account on-line) MESSAGING SYSTEM.  This is the reply I received (direct copy-n-paste with only individual identifying information redacted):

----------------
Response (Nancy Pxxxx) 02/27/2009 08:16 AM
Dear xxxxx xxxxxxxxxx,

Thank you for contacting us through the Secure Message Center.

The call and the telephone number are legitimate. However, they are intended for the Basic Cardmember on your Preferred Rewards Green Card. The call is not associated at all with your Platinum Rewards Card Account, from which you are inquiring within, here. Please rest assured that your American Express Platinum Rewards Card membership with American Express is in good standing, as you note.  I apologize for any confusion caused by our generic message.

Please have the Basic Cardmember contact our Account Services Department at:
1-800-542-0999 (24/7)

If we can be of any other assistance, please let me know.

Sincerely,

Nancy Pxxxxxx
Email Servicing Team
American Express Interactive Services
-----------------------------------------

Seems my EX-WIFE has either missed a payment, or they are looking for re-verification information from her, to protect against potential fraud activity, on HER (entirely separate!) account, that she split away from mine (over 5 years ago now!) - and is just now starting to use.  ...But whatever.

Just to calm those paranoid nerves out there who may be worried if they did happen to call this one back, and give their AmEx account #, going through the automated system that answers, or what-have-you, that at least with this one, and these particular #'s noted here, - These #'s ARE LEGITIMATE, and they DO BELONG TO, and ARE COMING DIRECTLY, from American Express.

I hope this helps.
JM
JM
2011-06-06 20:53:10
Unknown
I just got a call from this number a few minutes ago.  I don't even have an AmEx account and never have.  When I picked up the phone, there was silence.  I yelled "HELLO" a couple of times  before some woman said "I... uh... was looking for... uh..." and then it sounded like four buttons were pushed (which hurt my ear) and then they hung up.

I am getting LOADS of calls that are recorded messages for someone I don't even know.  Have been getting them ever since I had this number hooked up and am getting fed up with it.  I want to call these people back but don't want to end up getting even more calls so I don't know what to do about it except get rid of my phone number!
amex employee
amex employee
2011-06-06 20:53:10
Unknown
of course its amex if you doubt the recordinfg dial the number on the back of your card and will take you right into collections. The automatic dialer will dial wrong numbers or phone numbers that are old on an acct. Its no scam. Thats why we say the persons name before we hit the leave automated message so if it is a wrong number then you know it doesnt apply to you.
get real
get real
2011-06-06 20:53:10
Unknown
i dont have an Amex account and got a call from these folks looking for a woman i have never heard of. the agent on the other end apologized and said she'd make sure she would remove my number - i know it takes a couple days for info to get scrubbed from a list - and it doesn't matter if you are already on DNC and don't have an Amex account - wrong numbers happen.

human beings type those numbers into the system, just because amex has your information correct in one department does not mean they have it correct in another dept. they don't always share information. as a result, lists that should contain consistent info regarding the same account don't always do. everytime info is re-entered, the chances of a typo goes up. just look at the posts here! amex is huge and with that comes increases in the possibility of error. just because it makes sense to you and me that they should use the same data source across all records doesnt mean they do. call centers work from huge databases that thousands can have access to, that means thousands who are able to screw up your info. nothing malicious just incompetent - also, the folks at the number on the back of your card, or at a number you pull of their website doesn't necessarily have access to all Amex phone numbers. usually only the toll free numbers. what appears on your caller ID is the local number associated with that 800 number. you can have dozens of 800 numbers associated with a single local number when each 800 number is for a different purpose within a single call center. amex has hundreds of 800 toll free numbers no one knows them all and few call center employees have the spread sheets to look them up and cross reference them. i know, i work for Amex
Recept
Recept
2011-06-06 20:53:10
Unknown
Received a call moments ago from this number and spoke with Annie, she asked for our Mananging Partner by name, claiming she was from the Fraud Dept. regarding verifying some charges on the account. She was relatively pleasant. When i asked for a number to call back, she gave me 800-824-9289 and she also said if we are uncomfortable calling that number. we may use the number on the back of our cards. I like that approach better than trying to bully someone. I was told by the partner, that it was ok, they just want to make sure that the purchase was legitimate. And yes it was. Thank goodness for that. After all of that, i still don't like the fact that we are still outsourcing instead of giving americans the opportunity to have jobs.
Father Axci Dent
Father Axci Dent
2011-06-06 20:53:10
Unknown
What I read about this is interesting.  These folks are giving fantastic support to the telephone company.  At least ten times a day we get calls from them and when we answer, there is no one there.  Further, neither The Church nor anyone with The Church has or would have an American express Card.
MB
MB
2011-06-06 20:53:10
Unknown
I received a call from this number on both my work and cell numbers.  On my work line, the caller left a message that just included my name. There was no voicemail left on my cell.
Lilschmoo
Lilschmoo
2011-06-06 20:53:10
Unknown
I got a call from 6234926031 they said it was AMEX, I hung up and called AMEX because they had asked for a bunch of info. It turns out it is an AMEX number, it is for the Fraud department. Don't freak out if they call you, it's legit.
Employee
Employee
2011-06-06 20:53:10
Unknown
When calling customers, if there is no answer, there is an automated message that we use in order to be able to work more cases on a daily basis.  (It takes more time to personally leave the entire message) However, if you are uncomfortable, we always recommend that you call the number on the back of your card because more than likely, when you call in to the Identity Protection Team, we will need to verify more information with you regarding an acct opened with your information.  That is, if your name was left on the message. If not, someone else falsely used your phone number on an application.  Sorry.  Give us a call and we'll get it removed.
Cindy
Cindy
2011-06-06 20:53:10
Unknown
Just got a call from this # and a female claimed to be from AE wanting to verify my mailing address for my new card which I opened recently and haven't received yet. I got suspicious and asked whether if I can call back. She said yes and left me a # 1-888-800-5234. But I didn't call that number but rather called AE customer service # listed on their website. Turns out that it's a legitimate #, from a creditor department or something.
1-202-407-3261 1-888-379-4884 1-800-249-2462
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