I got a text and the number was704-354-**** and it said i am not alone. What is this

Ok. I got RESOLUTION!!!! YEAH!!! My entire bill was credited by an Executive in Customer Relations. Her name was Barbara and she was very nice. She said this is an issue they just became aware of. She said what everyone needs to do is call and ask a customer service rep to look under STREAMLINE for billing issues for Suncom customers only! they should be able to scroll down and read about the problem and take care of the bill. This should solve the problem. If not, repost here. I gave Barbara the website address and she said she would check it and see what everyone is writing. She said if they have to they will open an investigation in billing. But they are definately working on the problem now. Let me know what happens!

yeah i get the same thing on my phone records it shows that 704-345-3115 keeps leaving short messages on my phone but i dont ever text them so if someone know what that number calls ppl for plz let me know also

Hello Voice of Reason! No one is denying the fact that this is a TM/SC merger problem. The issue is paying for text messages not made! We've all been told by TM what the number is and how it works. We all just want to problem fixed withour rude customer service. Evidently you did not receive a bill for more than $700 for messages you did not make. Thankfully TM is now taking responsibilty and will be fixing the problem. So maybe you are not reading the blogs thoroughly! This is supose to be a place where people can get advise and solutions.

I am from Charleston, SC also, and have 5 phones for my business, and I am having the same issues.  Three of the phones have this 704-345-3115 number apearing on our bill.  The problem that I have is that, 4 of those phones, the user never texts out period, 1 of them being mine, but yet, we have been charged for out going texts.  Another charge is a PRV APN U charge, in which my phone has the most.  What is that, and what is up with the bogus texting charges?  I am opt to a resonable answer if anyone has one.

Kristy. Please read my message above where I said "I got Resolution!" Try that. If it doesn't work you can email me.

The voice of reason doesn't have a clue what we're even talking about.  The problem is.....that we were double charged for text messages and the price that should have been the same, had doubled for outgoing and tripled for incoming.  When we talked to numerous customer service reps, they refused to even consider that their might possibly be a mistake and gave crazy excuses as to why our bills had tripled.  After the first few calls, they should have realize "hey, there must be a problem and can so many people have the same problem".  But instead they continued to give excuses like "you're skilled at sending text message, thats how you sent 6000 in 1 month, when last month you only send 500.  The "voice of reason" just like the t-mobile reps, should know more about what their talking about before assuming the consumer is automatially at fault.  For those of you who are sill trying to fix your problem, look at Rachel's response and abitocd's comments, they helped me.  This is one time you don't need to listen to the "voice of reason", listen to those who've been in this nightmare and have finally gotten help from t-mobile.

I agree, I am not one to make false complaints but I also was not going to be bullied into paying a bill that I knew was grossly incorrect.  Obviously T-Mobile has idenitfied the problem, but only because honest people like us stood up to the business.  If we had not, I can only imagine how much of our money would have eventually lined their pockets.  And I agree with SC Girl, I was told I made 67 texts in a short time while I could offer proof I was at a call for service as a police officer.  How many cops do you see texting while talking with you?  The customer service reps wouldn't listen, neither would their supervisors.  I applaud all of us for finding the problem and hopefully saving a lot of people money for bogus charges.  Voice of Reason is probably one of the reps who got in trouble for being so rude to one of us!

DUDE! I KNOW I TEXT A LOT BUT IT HAD OVER 9000 OF THESE MESSAGES!!!!! LIKE OOOOOOOOOOOOOOOOOOOVVVVVVVEEEEEEERRRRRRRRR NIIIIIIIIINEE THOOOOOOOOOOOOOOOOUUUUUUUUUUSSSSSSSAAAAAAANNNNNNNDDDDDDD of these texts outgoing to this number. It are teh failz hardcore and brings epik lulz out for T-Mobile. I hope everyone somehow or another figures this out and T-Mobile is made a laughing stock for teh entirez cell fone thing.

Tank for teh lissenz and teh lulz,
Catharine

lol @ Cat and teh Over 9000

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On yesterday, my mother and I recieved our monthly cell phone bill; and like normal I opened to check how much it was. Tell me why our bill went from $164 last month to $1,080, granted we do have three lines; but there is no reason for this bill. My sister and I always go over our limit fo text messenging, but it is saying we texted the (704)# over 400 times each, after that I stopped counting; also alot of our text are showing up as doubles or triples. This is rediculous, something must be done. When we called T-mobile on yesterday they told us the number we acually texted has been re-routed to this number, but yet they couldn't actually tell us who we texted. This is so boggus, yeah suncom had crappy coverage; but at least they never did anything like this! I really don't see womething hasn't been done especially after all these complaints. But you know something, if I get the go ahead by my mom, (since the account is in her name), then I will be contacting the news. Hopefully they will be able to get to the bottum of this.

Just got my T-mobile bill; 1700 txt messages on one line that only uses the 400 I pay extra for. The same 704-345-3115 number was shown as the main number messages were sent to. After 20 minutes on the T-mobile customer service line, I was able to get all of the disputed text messages dropped from my bill (the 704-345-3115 messages). The supervisor I spoke with made the same claims about this number being the default number used if they could not identify the actual number the messages were being sent to. I told her that explanation was insufficient because it was not an actual number that a text could be sent to; therefore, there is no proof that a text was actually sent. How can they prove that a message was actually sent from my phone if they can't identify the number it was supposedly sent to? The failure of their technology in identifying where text messages are sent to is not my problem; they are the service provider, not me. I too was a Suncom customer for over five(5) years before the switch to T-mobile; never had this kind of problem before. This will be my last month with T-mobile. David/Charleston SC

Sorry to see more customers finally getting these bills, but please see my resolution comment above for help to solve the issue. Also this situation will be aired next week on WRAL TV5, Raleigh, NC. They are the ones who helped get this taken care of. You can also cancel your contract if you have a letter postmarked by 10/20/08 without any penalty! Ask for the cancelation department and they will give you the address! This will be on the news soon and more people can be aware! I no longer owe anything to TM and no longer have their service!

Thank you so much for this website!!  I am in Greenville SC, and just got our Suncom/Tmobile bill and saw over $76 in text msg overage charges.  When I searched to see who owned the 704#, I found your website, and was very relieved.  If it wasnt for this site, I would never have known that it was a system problem and would never have known to fight the extra charges.  When I called, they knew about the problems, and after getting transfered from one person to another, a CSR named April W. credited my account.  Thank you!!!!!

David, I am glad you were able to get someone to listen at T-Mobile as it appears by your message.  I am also in Charleston and it took me making repeated calls to get the issue addressed.  I tried to explain that if the texts could not be tracked, how could I be charged but no one listened till the last one.  If you have any issues, let me know, we have a good base of intelligent folks on here that have had our bills adjusted.

For the past two months this number 7043453115 keeps showing up on my bill. I have never texted this number. And, I'm at work and my phone is not in use when it says I text to this number so the roaming thing cannot be true. What in the world is going on? This is completely strange!!!!

I NEVER send text messages....T-Mobile charged me for 6 outgoing messages within 2 minutes on September 25....  I would certainly remember that....  When I contacted T-Mobile Customer Service on October 10, I was treated like a liar....  They refused to acknowledge there was a problem....   I eventually spoke to a tech who realized this was a T-Mobile technical problem, and said it was the first time they were aware of it....   He sent me back to Customer Service to correct my bill, and they started all over again with it being my problem....  Two and a half hours wasted on idiots....  Their Customer Service is terrible, if not criminal....

Former Suncom customer in Charleston, SC using an unlocked Motorola U6 PEBL...

Having a few issues right now...

As of 10/17 I am no longer able to send SMS messages (MMS is OK), nor am I able use Opera Mini or Google's mobile GMail app. A T-Mobile rep said that I'm going to need to get a new SIM card. Hopefully this will take care of the problems. Everything was working as normal up until 10/17.

I opened my bill in a spreadsheet and noticed about 220 text messages to the 704-345-3115 number. In speaking with the service rep, she mentioned that they are in the process of trying to resolve an issue Suncom had with charging twice for text messages. We were able to find quite a few instances where there were upwards of 4 texts at the same time to the same numbers. I fortunately only had a bill that was slightly higher than normal. The rep knocked $10 off of my bill which amounts to about 50 duplicate messages.

I will say that it has taken more time then I'd care to spend trying to resolve the issue. When I realized I was unable to send SMS messages, I immediately went to the TMobile store.
-I waited in line for a while, mentioned to the rep that I am a former Suncom subscriber and was told that it was an issue for Tech Support.
-I got home and spoke with 1 unhelpful yet friendly tech support rep, then a 2nd tech support rep who mentioned that I might need a new SIM card.
-When I noticed the abnormally high bill, I spoke with a 3rd rep who was very friendly, yet incredibly unhelpful. She made little to no attempt to resolve anything.
-I called back and spoke with a 4th rep who was very friendly and knowledgeable. She took care of my billing issues and also made an effort to resolve my SMS issues (which I mentioned I thought we'd be able to resolve). She made a 'note in my file' that I would be coming to get a new SIM card.

I'll also mention that while waiting in line at the Suncom store, there was and older gentleman ahead of me who was trying to resolve 2 consecutive bills of $2300 and $1700.

So, long story short...

I fortunately am not in a contract with TMobile. So, if this issue is not resolved in full by the end of this week or I am not offered a Google Android phone, I will be taking my current number, money and business to ATT to get an iPhone. Easy as that!

Boy. Man. God. Sh!t.

You Enjoy Myself, just a note.  According to letters sent to all Suncom customers (I seemed to have missed it or the fine print in one of the many letters I recieved) you can get out of your contract as long as a letter was written to some address by today.  Some of my friends went ahead and changed services without sending the letter and were assured they would not be penalized.  I was a little more cautious and sent it after changing carriers.  Today is the last day 10/20/08 to try to challange your contract.  If anyone is wanting out, find a carrier today and call T-Mobile to ensure you will not be charged.  As you have read, I also had a crazy bill ($374 or so) that they fully adjusted after talking to numerous rude reps.  The one rep who seemed to get it got a thank you to her boss.  It is not a roaming charge but Suncom phones are programmed with this 704 number in it as a routing number for out going texts.  Since T-Mobile did not recognize it, we were all being charged twice for texts.  The 704 number appears approximately 2 to 3 hours after texts have been sent as a delayed reaction from what I understand.  It "Pings" off that tower or router while it is enroute to it's location which shows up as a legitamate text on your bill.

We have received over $70.00 worth of txt messages from this number and one other number. When this started it was from a sales company and we assumed it was a mis-dialed number.  We have repeatedly insisted to Suncom and TMobile we did not make these text messages. They refuse to do anything about it. The number 704-345-3115 is a nightmare and also you may want to look out for another number doing the same thing.

I can't beleive this is still happening and people are still getting reps who don't know how to help. I thought that the 2nd bill that people would receive would tell the tale, because the credit from SunCom wouldn't be on there, unfortunately, I was right.  You need to keep trying to get the right person, make sure you reference this site and the people who got theirs corrected. It helped to resolve mine.  
To make sure they received my change to another carrier by today, I sent an e-mail to t-mobile, so there wouldn't be any lost in the mail excuse.  Also, my new carrier notified them last week because we kept the same numbers.  I was automatically taken out of the internet access of my account.  I am happy with the outcome that I received from t-mobile, but am not about to risk receiving another 1200.00 bill.   I went with a local company, where I know people who work there who I know will try to help me.  This was a terrible experience, because I knew that I would have to pay the bill to save my credit, I had no choice.  I'm so thankful I found this site.

I just received my phone bill and it shows 700 texts coming from this 704-345-3115 number.  Also, from numbers I do recognize, it shows repeated texts coming in back to back as though they caught in a loop of some kind.  It's unbelievable.  Please somebody find out who or what this is so there can be a reasonable resolution to a very unreasonable situation.  When the T-Mobile/Suncom merger happened, my bill went completely off the charts with a bill of $425.  There is no way I can trust T-Mobile if they don't do something for those of us who've been good customers for a long time.  I want my account credited for the outlandish number of texts that appeared on it this month.  Otherwise, I'm likely to find a new provider and just as likely to tell everybody I know to opt out, too.

We contacted T Mobile this morning concerning the large number of texts to the Charlotte, NC.   At first, T Mobile stated they were aware of a problem and transferred me to technical support.  The technician stated that they were blocking the number from my phones. (I have two phones used for business).  The technician seemed generally concerned and even stated that she was going to attempt to trace the number to get the problem resolved. After completing that call, I did a search on the number and discovered that it was registered as a land line to Sun Com in Charlotte.  This all seem legitimate until I read all the postings on this site.  We need to find out what is going on.  Legal action should be a definite option.

To all the new people...

Please call back and ask the rep to look under STRAMLINE for PROBLEMS with SUNCOM customers ONLY under the 704-345-3115 number! The rep will then see the problem and fix it. My bill was over $750 and was fully credited and I no longer have a contract, thanks to WRAL TV 5. The interview should be online and air soon! My problem went straight to an executive in customer relations! The people who have done this, it worked.

y daughters phone was Suncom, now T-mobile and since the switch her line had 600 overage txts the first month and 800 over the second month.  Alot of them were to 704-345-3115.  After speaking to T-mobile, I too got the run around saying the number was to route uncertain texts thru.  I became even more suspicious when i noticed that alot of texts were happening during school hours.  My daughter doesnt take her phone to school, it stays at home !!!  I got the same solution as most of you - only option was to upgrade to the unlimited text package for more money- a SCAM !!

Has any contacted their state attorney general or considered a class action?

The second bill came with the same problem! Apparently T-mobile has NOT fixed the message center problem. I'm going to try changing the message center number in my cell phone. Anyone with this issue in the second t-mobile bill??

The problem will be aired on TV tonight at 5pm on WRAL TV5 (raleigh, nc)
5 On Your Side is doing the segment. If you can't get channel 5 go to the website. My next bill came and is being taken care of also. Not sure why everyone is not being taken care of. after this airs tonight maybe that will do it. Hope this helps. I've been trying! I want everyones bills to be fixed!

Just got off the phone with the TMobile customer care center for previous SunCom customers (do ask for this department upfront or you will have to rehash everything once they transfer you) After 4 previous calls with no resolution, I did ask them to look under STREAMLINE for PROBLEMS with SUNCOM customers ONLY as mentioned in previous posts.  After a brief hold, I was credited for the 254 "texts" to the 704-345-3115 number that had appeared on my bill with little fanfare.  The agent was very nice and did advise that while they believe the problem has been corrected to check the next bill and call back in if this repeated itself.  Best of luck to everyone out there.  Be persistant.  I had almost given up.

By the way, anyone having problems with APN charges? I was charged for this, but I did not use the internet. This is the new problem :(