Same thing here.  When I picked up the first time, it was in the middle of a service message and asked me to press 1 to verify my name.  I didn't press anything and then it came back and said, "Thank you.  We will be mailing important information to the customer of record."

same here, no one picked up when I called back.

Missed the call. when attempted to return the call it just rang unanswered.