This is a scam.  Do not talk to them, and do not send them any money.

They will send you a fake invoice for services which you did not agree to, claiming that they have a verbal contract.  What they probably did was record your voice saying "yes" and splice it to another recording to make it sound like you agreed to accept their services.  

This company has been calling my office since about May 2011.  I have seen this scam before but the previous scammers stopped calling when I did not respond.  This outfit has been more persistent.

For Canadians: contact www.phonebusters.com (operated by the RCMP).  They will advise you how to respond (with a registered letter to Universal Business Publishing to cancel the "service") and direct you to the Competition Bureau of Canada where you can make a complaint and they will also advise you how to respond.

If you have lost money, go to the police.

Guess what? Steve Kelly just called at 2:10pm from Universal Business Publishing about our account and online listing in the Canadian Business Directory. He said I would receive my invoice in 2 - 3 weeks at which point I told him I had been called TWICE yesterday and was assured I wouldn't receive any further calls. Also, pointed out to him that our company isn't even listed on their site plus whomever I spoke to yesterday gave me the wrong company name which he almost got right today and I wouldn't be paying anything as I had no documentation and would have never signed up for a 4 year term with anyone. All he could say to me was Who did you talk to? and I'll have to check into what's going on finally ending with thank you thank you thank you because I was getting upset so I think he wanted off. These guys are a phone call away from a report to the BBB and whoever else I can complain to.

Here's their info:
    
Tel. 877.868.5042
Fax. 877.868.5043
Email. info@universalbusinesspublishing.com
URL. www.universalbusinesspublishing.com

Funny that they phone from 780-669-8800? I was told that this is an internet phone number. Called it back and it says sorry this number is not in service, called the 877 number and got the machine.

Not the last call like I was promised. Phoned November 3 at 11:55 am. I wasn't in the office and they left no message.

Received another call from Universal Business Publishing again wanting to confirm cancellation on our 4 year listing at 11.54 am. The first call I received was at 10:10 am this morning. I explained to the lady I had already spoke to someone earlier this morning and I actually tried to locate our listing 3 times today and we are not listed on their site at all she told me she was looking at our listing and said our company name which was wrong. I typed in the name she gave and still nothing came up. She said they were having troubles with their site which seems weird to me that she could still see our listing yet I could not. I then said I had no documentation nor would I sign up for anything for a 4 year term. I also stated again that we would not be paying anything. The lady then said she would cancel our "account" and this would be the last call we received. This is absolutely ridiculous.

Said they were from Universal Business Publishing wanting to confirm that I wanted to cancel our 4 year contract with them. Apparently our Canadian Business listing was authorized in 2009. I told the lady I would not be paying any fees for canceling as well as I had no idea who they are. I wish these kind of calls would stop already.