Ok, I answered the 3rd call after reading this blog. It was a UEI technician calling me from Ohio.

Ok, so?if all of this true about UEI, why are Shaw customers not informed that they may receive an confirmation inquiry phone call from a foriegn country before the technician comes out for the agreed upon service call??? We dont pick up calls from 1-800 or 1-888 #s. they are usually trying to sell or get something from you. Shaw itself uses these #s to upsell their services. I am very fedup with this company for sure. If this service call doesnt give us at least as good of service that we had before we upscaled our service pkg we just cant stay with them.

Shaw TSR,

Access the Oasis database and run a search for "UEI" and you will have all the information listed about this project you need to relay to your subscribers if needed.

Thank you,
Former UEI Support Agent

Shaw Subscriber,

The number that was calling you was technical support. It was from Universal Electronics Inc. Technical Support Services ( www.ueic.com ). UEI is working on a project for Shaw, who has recently been remarking on their high Service Call volume. As you know, when you call in to report an issue with your Digital television, internet or digital phone service, the wait time before reaching a Technical Support Representative is extremely high. This in turn increases the tension and haste when that initial call is connected: The Tech Support Rep is aware of the high volume of calls, and their wait time, and does what he/she can to get through the call quickly. To assume that every measure that could resolve your unique issue was taken during this call, based on its rapidity, would be incorrect.
On an outbound project, not only does the subscriber not have to wait on the line to receive supplementary help, there is an option to place a call back to that subscriber at his/her convenience if they were reached at an inopportune time. The general rule of thumb is that if the subscriber is reached three times without actual contact, whatever the situation or reason for this lack of contact (answering machine, disconnect, etc.), he/she is no longer dialed.
At the very least, subscribers' Service Calls and what they entail is confirmed on these phone calls to ensure that the technician who is scheduled to a subscriber's home is indeed prepared. UEI at times comes across Service Call notation that is either hasted and slightly inaccurate, altogether inaccurate or devoid of notation whatsoever.  There are as well situations where the subscriber was told one day or one time frame for their Service Call, but was booked for another. By cross-checking this basic information, Shaw and UEI as a team can reduce subscriber frustration, and all it takes is a few minutes.
In sum, UEI is legitimately associated with Shaw Communications. UEI is well-versed in technical support and customer service, and would merely like your technical issues to be resolved sooner rather than later.

Sincerely,
Former UEI Support Agent


PS. In concordance with Canada's strict privacy laws, UEI agents are instructed to not divulge any personal information about a Shaw Communications subscriber. The UEI agent is supplied with access to subscribers' account, granted by Shaw Communications. In some cases a telephone number has been put into subscriber accounts incorrectly and the wrong person could be contacted; therefore, UEI is instructed to request (rather than divulge) certain pieces of information such as the subscriber's name (to ensure the confirmation of correct information) and address (to ensure technicians are being dispatched to correct locations). A UEI agent makes no changes to a Shaw subscriber's account without verifying the contact's name and one other piece of information on the account, and the changes UEI is permitted to make is limited to: (1) sending information to cable boxes or resetting internet modems (which are technical support measures that can in most cases help with technical issues) and (2) cancelling Service Calls (when the respective subscriber authorizes the cancellation). UEI was not trained by Shaw Communications on their billing system, nor their sales system, and inquiries in those regards are transferred to inbound Shaw phone lines.

i work at shaw just asked my supervisor and apparently it's in texas. i have a service call tomorrow for my internet and they call to try and troubleshoot further to see if they can fix it without rolling a truck out. im working now though so i couldn't answer and im pretty sure i need a tech in person to fix my issue in this case..

Bueller? Bueller?  Yeh, Shaw should probably look into this as it could damage their reputation in the long run.

The recorded message says its shaw tech support. I this a fake number then?

We do not outsource.  All Tech support work within Canada.

How do these companies get your phone number? They sure don't get the hint when they call and no one answers.

Arrapently shaw out sourced part of there tech support to a call center in the USA they are calling to get more information about your technical problem. Funny thing is the people calling you are not literate enough to know what you are talking about.

At least five times this week....answered once but said nothing. Went dead about 10 seconds after

Gotta a call this morning, did not answer it, no message.
Thinking it's marketing or a scam.