800-266-3939
A
A
2014-06-24 16:39:18
Unknown
dido
Fed Up
Fed Up
2014-06-21 15:04:28
Telemarketer
Hi, keep receiving calls from this number.  I wonder if the new Anti-Spam law is going to be as effective as the Do Not Call List?
Michael Garneau
Michael Garneau
2014-06-16 18:35:28
Unknown
This blood sucking parasitic company continues to call me despite my direct requests to STOP any and all solicitations or communications with me. I have reported them in the past but these calls persist. I have a phone contract which limits me to 200 'any time' minutes and i have no desire to waste these valuable minutes on such deplorable bottom feeding low life scum sucking marketers such as them. If i were to harass any individual or company such as this i would be subject to legal action. Can the same not be done to them? They were warned and they simply ignored the request, now it is time to go the next step. This company needs to be fined and  dealt with.
wendy fish
wendy fish
2014-05-24 22:06:07
Unknown
I am receiving unwanted calls.
DE does NOT provide me anything
DE does NOT provide me anything
2014-05-02 01:00:25
Unknown
DE Sales - I call b***s***.  I rent/own nothing from DE. Zero.  My current cell number is 5 weeks old and was immediately placed on the national do not call registry.  How the hell did you get it and why are you still calling me after being told 5 times in the past 3 days to cease and desist ... yes - you just called again at 1535hrs today.  Complaint going in to the BBB and the CRTC.
kate
kate
2014-04-10 18:51:04
Unknown
Direct  Energy has called 4 times a day for the past 3 weeks finally I answered today, they wanted to scheduled  the furnace annual maintenance  but that was already  done and not due for another 6 months! The guy on the phone got mad when I refused to keep talking to him and I said I'll call you dont call me, should be enough for him to get the message,  I hope.
KIM
KIM
2014-03-27 16:49:26
Unknown
i called back it as sirius radio
Lisa
Lisa
2014-03-14 18:22:18
Event Reminder
These people have called 8 times in the past 3 days.  They want to do routine furnace maintenance. Twice so far we've told them we'll call them at the end of the month. They just don't stop.
peter
peter
2014-03-05 20:39:53
Unknown
calls almost everyday. must be lonely and need someone to talk to.
Diana
Diana
2014-02-26 21:12:02
Unknown
Stop calling me 20 times a day, for whatever reason , I'm not interested ,& I will never answer u
Stop westing your time & ur energy. U will getting no where, but looser.

Me
Me
2014-02-06 22:00:29
Telemarketer
These a-holes called 4 times today and never left a message...they just call and hang up.

Lynda
Lynda
2014-02-06 16:36:57
Unknown
calls me almost everyday. Sometimes twice a day.
P S
P S
2013-12-10 17:17:47
Unknown
This number calls my house 3 times a day, no one ever answers, sometimes 10 apart, we work nights and sleep during the days..  

WTF?
Toronto Enbridge customer
Toronto Enbridge customer
2013-11-20 16:43:53
Telemarketer
Daily calls from this number. Hangups when I take the call. I have a contact with Enbridge through which I pay for a Direct Energy furnace and water heater but none directly with Direct Energy. I called DE dialing, as was suggested above, 1 for residential customer, then 5. I immediately spoke with a representative who confirmed that I was receiving auto-dialer calls to telemarket, apologized, and then offered to take me off the call list. I will report back if the calls don't stop, but assuming they do, this was a fairly easy fix.
wwgs
wwgs
2013-11-06 13:12:52
Telemarketer
Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
                       NOTICE!!
This number belongs to Apex on behalf of Direct Energy Maintenance. It is an auto dialler.
They called me to rearrange a furnace service call that I missed.
If you all want them to stop calling just answer your phone and deal with it.
Are you all scared to talk to people.
Have a great day every one
catherine baldassarra
catherine baldassarra
2013-08-28 18:26:25
Unknown
everyday sometimes twice a day this number is calling me. I am on the do not call list but it does not good as I still get these dam calls.
Avoid DE
Avoid DE
2013-08-28 00:00:43
Telemarketer
DE is currently also involved in a yet ANOTHER scam incident. This time it's their 2ND offense that the gvmt is looking into. Seems appropriate given the harassment they issue simply over the phone.

"On December 20, 2012, The Competition Bureau announced today that it is taking action against Direct Energy Marketing Limited, a company that rents water heaters to residential customers in Ontario."

Full information re: investigation here:
http://www.bbb.org/kitchener/business-reviews ... york-on-1088307

With an F rating.  
Chris Weston, their former CEO, has stepped down and moved on. Their new head of terrorism is now BADAR KHAN. Shocker? I think not.
Feel free to contact him and send him a direct complaint about his fraudulent company here:

Residential Energy, Corporate
Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046
+1 713-877-3500

Home Services
Direct Energy
80 Allstate Parkway
Markham, ON L3R 6H3
+1 866-203-1016

Or his LinkedIn:
http://www.linkedin.com/pub/badar-khan/2a/564/71

Perhaps complain 4 or 5 times a day even, like they seem to enjoy doing to others.

Any business that has holdings in or is associated to the state of Texas should tell you enough about how they operate. They're in the process of moving their head office from Toronto to Houston. Most likely because it's too difficult for them to comply with Cdn business standards. This isn't America, your sh.it won't work as well here.

I HIGHLY recommend that anyone who has the opportunity should pass on this information and continue to blackball DE as much as possible to anyone they know or anyone who is thinking of doing ANY kind of business transaction with this joke of a company.
DE Too!
DE Too!
2013-08-24 00:32:51
Unknown
Actually 'DE Sales' is correct for the most part (excluding the part where the auto dialer system only recognizes "hello"). If you do not believe that you are a direct energy customer, then I would suggest you check your Enbridge gas bill if you have one. If you do indeed have services with our company you will be billed through your Enbridge bill, or if you don't have Enbridge, you will be sent a direct bill from Direct Energy. I believe the charges will be on the second or third page of your bill. If there is no charges I would recommend calling Direct Energy yourself. They can look up your supposed account by phone number or address. If it turns out there is an error on our behalf, we will add you to the internal DNC list which DOES take a maximum of 31 days to take effect. If you do not believe this you may reference the rules for all telemarketing calls on the CRTC (Canadian Radio-television and Telecommunications Commission) website. Link is below. Hope this helps.

www.crtc.gc.ca
RedKnight
RedKnight
2013-08-07 21:32:16
Unknown
I just got a call from the number and answered on the 3rd ring.  I said hello multiple times before I heard a partial word before the line disconnected.

If the system works this poorly it should be reviewed.  It is a great way to actually lose an existing customer.
DE is THE worst company
DE is THE worst company
2013-07-30 19:02:18
Telemarketer
They've been calling for what seems like forever and we purposely have NOTHING to do with DE thanks to knowing multiple other people who have been ripped off by their useless company.

I spoke to some call center monkey a month ago and was told it would take 30 days to take me OFF their harass list. This week, literally a month almost EXACTLY after I thought I had solved the problem these losers are calling everyday, two or three times.

I have their # blocked on my Panasonic cordless, but still get one ring and know they're calling so I called this morning after their 1st call (10.30am) and complained, was told there is "nothing they can do" (?!?) and they proceeded to called me 3 MORE TIMES TODAY.

If you google DE you can read pages upon pages of complaints going back YEARS.
I have filed numerous complaints, both with the BBB and CRTC and it still continues.
http://www.crtc.gc.ca/RapidsCCM/Register.asp?lang=E
Filling out that form seems to be pointless.

So now when I'm bored I autodial them and blast music, or an air horn. Tit for tat.

DO NOT GIVE THEM ANY INFORMATION.  But you might as well have fun harassing them back because apparently their employees are about as useless as their services.
Sure Buddy
Sure Buddy
2013-07-30 18:47:09
Unknown
BULLS.H.I.T.
When someone calls you 3 times a day after being told it is unwanted, it is HARASSMENT.
And 3 or 4 posts from some j***off who claims to work for their call center will not convince me of their "legitimacy", nice try. They've been calling for what seems like forever and we purposely have NOTHING to do with DE thanks to knowing multiple other people who have been ripped off by their useless company.

I spoke to some call center monkey a month ago and was told it would take 30 days to take me OFF their harass list. This week, literally a month almost EXACTLY after I thought I had solved the problem these losers are calling everyday, two or three times.

I have their # blocked on my Panasonic cordless, but still get one ring and know they're calling so I called this morning after their 1st call (10.30am) and complained, was told there is "nothing they can do" (?!?) and they proceeded to called me 3 MORE TIMES THAT DAY.

If you google DE you can read pages upon pages of complaints going back YEARS.
I have filed numerous complaints, both with the BBB and CRTC and it still continues.

So now when I'm bored I autodial them and blast music, or an air horn. Tit for tat.

DO NOT GIVE THEM ANY INFORMATION.  But you might as well have fun harassing them back because apparently their employees are about as useless as their services.
BLUE FALCON
BLUE FALCON
2013-07-25 17:49:10
Unknown
THIS IS NOT INTENTIONALLY A HARRASSING CALL. DIRECT ENERGY IS TRYING TO BOOK AN APPOINTMENT FOR EITHER YOUR HEATING/COOLING OR SOME OTHER PLAN/PROGRAMME CONTRACT YOU HAVE FOR PROTECTIVE MAINTENANCE.
gofuckyourself
gofuckyourself
2013-07-04 15:33:07
Unknown
go f*** yourself
Pissed Off Torontonian
Pissed Off Torontonian
2013-05-17 01:05:41
Telemarketer
This number called me 10 times between May 13 and May 16. 5 times today (May 16) alone.
kay
kay
2013-05-07 20:20:45
Unknown
I'm on the do not call list and gets 800-266-3939 calls every day in the last two months. Even though I've asked them to stop otherwise I will cancel all services, they still call today. Do Not Call List don't investigate this situation.
be careful to purchase any service with direct energy.
Toronto, ON
Toronto, ON
2013-04-16 18:02:46
Unknown
called me 3 times today between 11:16 AM - 1:53 PM. They have called me repeatedly but in April alone on, 2, 9, 15 and 16. also filed a complain to http://www.crtc.gc.ca/RapidsCCM/Register.asp?lang=E
customer
customer
2013-04-12 18:18:50
Unknown
I am receiving this call few times a day, seven days a week.
I have water heater from you.
I hate your  way and I will change my water heater from you to the honest supplier.
Even if I wanted your company, now I hate your arrogance and pusheness enough to not take you even if you are only avalable suplier in Canada
Janet Montesano
Janet Montesano
2013-04-02 15:00:21
Unknown
repeated calls from this telephone number.
No person on the line when I pick up.
ALICE VILLENEUVE
ALICE VILLENEUVE
2013-02-08 21:06:41
Unknown
Ca fait plusieurs fois que je recois des appels.
Est-ce que quelqu'un peut faire quelque chose?
Mr. T
Mr. T
2013-01-31 00:36:00
Event Reminder
These turkeys at Direct Enerny did not get the memo when I made arrangements for an appointment in March.  duh the left hand does not know what the right hand is doing......typical
1-416-398-5668 1-516-453-5685 1-416-446-0063
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