the people in this thread must work for the "company" that is trying to scam you. This is completely fake, do not respond to the text or call. They are pretty good at sounding like chase but if you have ever called chase before, they begin by introducing themselves. the man who answered my call sounded like he was from the hood. SCAM ARTISTS DO NOT GIVE OUT YOUR INFORMATION TO ANYONE BESIDES THE PEOPLE WHO ANSWER THE PHONE WHEN YOU CALL THE NUMBER ON THE BACK OF YOUR CARD.
the phone # 800-359-7404 belongs to chase I called the number on the back of the card and was told it does belong to chase they report unusual actives on your debt card
It is Chase's fraud department. I tried to use my card for an international purchase and Chase called to confirm i was making the purchase.
The Smart One
NOT A SCAM PEOPLE...OMG!!! This is Chase Fraud Alert. They called twice and texted my cell in a matter of 20 minutes over what they felt was an unusual purchase from my account. They just wanted to make sure it was legitimate. The purchase was made by my husband near our hometown, however in the system it showed up as an out-of-state purchase. I did not give them any personal info, just replied to the text that "yes" we had made the purchase. Also, in the voicemails, I was instructed to call the number on the BACK OF MY DEBIT CARD. If this was a scam...do you think they would instruct me to call that number?! I think not.
Calm yourselves folks.
May 25, 2014 -- It definitely IS Chase's fraud department and NOT a scam. My daughter had a text message this morning from Chase with this number on it. Because it sounded fishy, she called the number on her card. Heraccount had indeed been compromised. They were able to refund the charges that were not hers, have closed down the card and are sending her a new one.
FRAUD - received a text on a phone number that is not connected to our Chase account, then a phone call which we sent to voicemail. We checked our account when we got home and there is no such charge pending, and we made sure to go through our personal info on the chase site to make sure everything is correct. Better safe than sorry!
I bet if you see the unapproved charge on your account after responding to the text, then when you thought you were disapproving it, they actually made the purchase. You can never be TOO cautious of your accounts!
It is not Chase Bank's Debit Card Fraud Prevention.
Didn't find any number related on Chase website
It's fraud. CHASE DOES NOT HAVE THIS NUMBER. IT IS A SCAM+++++++++
You are lying. CALL CHASE BANK YOURSELF, USING THE NUMBER ON THE BACK OF YOUR DEBIT CARD. Don't listen to this person. S/he's either one of the scammers or is just a jerk trying to get people to fall for scams.
I just got a call from that number (a recorded voice), wrote down the number and the "reference number" they gave me, but instead of calling it, I called the number on the back of my debit card. Chase said that the number does NOT belong to them or to any of their departments and was fraud. They asked if I'd given out any information to anyone from that number, and I hadn't, thank God. (I wonder if other folks were given the same "reference number" as I was. Mine was 071730 If anyone reading this was given that number, you can know that I know what I'm talking about, actually DID call the real Chase bank, etc.)
The folks here saying it's legit are either working for the scammers or they're trying to get people into trouble because they're nefarious and bored or something. BE SAFE! CALL THE NUMBER ON THE BACK OF YOUR DEBIT CARD TO BE SURE. Don't trust anyone on this forum, not even me. Call the bank YOURSELF.
I received a number of calls from this company I finally called Chase and was told it is not them and confirmed that I do not have any accounts with them.
Just confirmed w/Chase that it is a secondary number of there"s
it is genuine. confirmed by calling the number on my card; which I recommend.
just call the number on your card>
IT IS NOT A FRAUD. I was told the same thing until I asked to be connected to the Fraud Prevention Dept. They ran the number and said it WAS THEIR NUMBER! The person at the bank gave you misinformation.
IT IS NOT A FRAUD!!! It IS Chase Bank's Debit Card Fraud Prevention. I called the number on the back of my debit card, and had them transfer me to the Fraud Prevention Department, gave them the number and they verified that it IS their number. They were experiencing some glitches in their system, and had numerous calls for attempted charges for various customers; some of which were from valid charges dating months back which somehow got triggered in their system.
If you are NOT comfortable verifying your card # or SS# - hang up, call the number on the back of your card and ask to be transferred to the Fraud Prevention dept and have them check your transactions or your account for any alerts.
I believe 800-359-7404 to be a fraud. They called after I made a bad purchase on a football jersey (www.nikecardinalsauthenticjerseys.com) and left a message. The girl had a thick Asian accent and I could barely understand her. So I called Chase direct off my credit card. They told me they had already put a hold on my card and that the company billing was "PWK Kitty" out of China. I put 2 and 2 together and am cancelling the transaction.
My belief is that the Chinese company uses this 800-359-7404 number to try to gain more information and prevent consumers from cancelling their fraudulent transactions.
DO NOT CALL BACK!
Fraud... don't talk to them. Can't find any link between this number and Chase, other than getting a mysterious message saying it was Chase fraud department and to "have my debit card number ready". Hilarious. I checked my accounts, no weird charges or pending charges.
I have spoken to Chase and it is not them calling from this number. Do not give them any information either your card number, your account number or your social security number. That is what they are trying to get and the real Chase aleady has that information and has no need to ask you for it. The people who have called me have strong accents and claim they are from Chase security. They aren't! This is just a scam to get your personal information from you so use some common sense here. Would you give this information out to a complete stranger? I don't think so. The people calling are perfect strangers and just because they use the Chase name doesn't mean they are Chase. And if they leave you a voice mail be careful. When you call back they do sound very professional. You get call prompts;music; the whole deal. They leave you a reference number. They ask you to answer security questions. The questions are generic but one of mine did have my street name in it (which you can get from a phone book or the Internet). Then they told me my answers didn't match what they had on record for me at the bank (they weren't the questions my bank does have) and they have to transfer me to a security Rep. That's when they asked me for all my personal info. They didn't get it. Please don't be fooled or at least verify with your bank and don't give out your personal information over the phone unless you have initiated the call. I used to be a Security Rep who worked fraud cases so I am quite familiar with these scams.
The call is legit from Chase. Do not answer it, Wait from Chase to send you an email or a text message. They just want to confirm charges on your credit card or debit card.
This is fraud. They called and left a message saying they were Chase. I called them back and they asked for my Chase debit card number because they suspected it was being used fraudulently. I told them if they are my bank then they already have my card number. She told me their system did not allow them to access the actual card numbers. She said she understood but then said could I at least provide her with my account number or social security number so she could look up my account. I again told that if they are my bank they already have all that information. She then said I should call the number on the back of my card and said thank you for calling Chase. Called the number on my card. Nothing wrong with my card and no fraud alert. They told me Chase will never ask you to provide any of the information that was requested from me. I called the phone company to report this and the phone company told me to call the FTC at 877-382-4357. They made an incident report and gave me an incident number but I don't know if they have the resources to follow up on this. There's way too much fraud out there. But these guys really sounded convincing. They had call prompts, security questions, music. The whole deal. But don't be fooled.
No, this is not a legitimate call from Chase. Just finished speaking to Chase Customer Service (using the number on the back of my card) as well as a message using their online private messaging and was told that this number does not belong to them and not to respond. May the reason you have had to replace your card twice in two weeks is because you did respond to the scam.
This is legitimate. I was skeptical too, but checked my bank account and saw an unexpected transaction. I also got a text message from Chase asking about that transaction. I replied as instructed to say it was not valid. They then initiated a new call to me where the person cancelled the card and ordered a new one for me. This is the second of my cards in a two weeks that have been compromised. Not sure if it's related to the big data thefts that have been reported or something else. I rarely use this card right now.
I called the Chase customer service and asked them about this specific number, they said it doesn't belong to them. SO, IT IS A FRAUD!
yes it was chase fraud prevention trying to ok a charge.
but i also get a text around the same time, much easier to approve it that way.
this guy got indian accent , shows unknown No. ask me to call back to this 800 No. , strange, never got any chase call with indian accent. please , chase, dont outsource your call center to india. we got too many indians in silicon valley already.
it says it is from a chase fraud Dep. I don't think so. I don't trust it.
I got this call too. But I can not answer it. Maybe fraud.