800-386-6624
Paul
Paul
2014-06-22 20:03:56
Unknown
Burt's suggestion to Citi is a good one about using the number on the back of card as return phone number.
Paul
Paul
2014-06-22 20:02:19
Unknown
I just verified fraud activity with Citi after receiving call from and returning call to this number. This is a fraud alert number - but not likely that regular agents at Citi will have knowledge of what 800#s the fraud department uses. If you receive a call from this number, you should contact Citi. If you are concerned about this number, use the number on the back of your card and have them transfer you to fraud.
k.r.
k.r.
2014-06-21 00:58:56
Unknown
Got a call from this number today. Didn't hear voicemail at first, just looked up number. Saw it was Citibank from responses here so I then listened to the vm. They said it was the fraud department so I decided to call the number on my card to be sure since there's a split decision here  on this number. Sure enough, I tried to wire money through Western Union earlier today and they flagged it for fraud. So if you're not sure, call your card number either way.
Jay
Jay
2014-06-11 15:02:34
Unknown
A message was left on my home answering machine this morning stating it was the Citi fraud division and to call 800-386-6624.  They left a reference number to use when calling back.  I called the number and gave them the reference number.  I was asked for my full credit card number and when I said I did not have it, I was asked for the phone number they left the message at.  Next I was asked for my social security number.  I did not give them any of these things.  

I called the 800 number on the back of the card and I was told that Citibank had not called me.  I only use this card when flying on American Airlines and there has been no activity on the card for months.  

If in doubt call the number on the back of the credit card.
In Marin
In Marin
2014-06-02 22:37:01
Unknown
It really IS Citibank. Got a call at 8 AM, which initially pissed me off figuring it was a telemarketing call.
I checked 800 notes & told my father to call Citibank immediately since he has a Citibank account.

Sure enough, there was a .33¢ "purchase" on his account. New card issued. Thanks Citibank!

Citibank was totally on the ball to alert us to these human scum scammers trying to rip off my 90 year old father.

May these thieves Rot In Hell!
Ken
Ken
2014-05-29 18:34:47
Unknown
Since I don't have a Citi card of any sort and I received this message on my iPhone saying to call this number. The only company that has my cell number is my bank and it is not citi-bank.
J Rooney
J Rooney
2014-05-29 16:20:23
Unknown
Calling on my cell phone.  Isn't leaving a message.
NJCardHolder
NJCardHolder
2014-05-29 01:00:02
Unknown
Called Citibank - its a scam
M
M
2014-05-28 18:56:42
Unknown
This is a SCAM!!  Do not give them your info.  I know there are a lot of people on here saying it isn't a scam, but I just called Citi and they said it was definitely NOT from them.
Receptionist
Receptionist
2014-05-22 15:22:39
Unknown
Hung up once I answered.
Patty Kay
Patty Kay
2014-05-14 01:09:37
Unknown
Scam.
Wendy
Wendy
2014-05-04 15:34:03
Unknown
It is true from City. I got the same call this morning and checked my city card, it was used by someone in another state.  Now my card has been canceled by city.
Jozef
Jozef
2014-04-17 14:51:14
Unknown
Totally legitimate. Unfortunately, caller ID is listed as unknown, but it is Citibank's early warning department.

Big Mac
Big Mac
2014-04-15 13:05:03
Unknown
The message was legit, call CiTi to get your account straight.  Someone has your credit card number and making charges?
BR
BR
2014-04-09 02:43:32
Unknown
Got an email from Citi saying to call this number. I called and they immediately asked for my CC number. I hung up and dialed the CITI fraud line. Turns out this is a legit number.
Fraud victim
Fraud victim
2014-04-05 15:16:50
Unknown
I received a call from this number this morning at my work!  I have no idea how they would even get my direct extension.  The woman said there were fraudulent charges on my Citi Mastercard.... which I don't even have.  The woman wanted me to verify my credit card number that was through Citi. Obviously I didn't give her that number.  

It's a completed scam!  Don't fall for it.
eightys
eightys
2014-04-04 03:10:30
Unknown
I called the number on the back of my card to see why I was getting calls on my work phone and home phone. This number is the citibank fraud line and they wanted to make sure that I requested a balance transfer and I did.  Glad to know that they are watching but they should just instruct you to call the number on your card not some fraud line.
Snurfles
Snurfles
2014-03-26 21:23:21
Event Reminder
It isn't bogus.  You can call your local Citibank to confirm.  My husband just filed our taxes today and I got a call and text asking if the charge was legit.  If you're concerned, don't call the 800 number, simply call your local branch to confirm the charge.
Patp
Patp
2014-03-19 00:27:59
Unknown
1800-386-6624 answer in the phillippine  I was someone to answering the United States I just received a fraudulent Email asking for updated information from Africa IP address I want to report it. Beware do not open the file
Patp
Patp
2014-03-19 00:16:36
Unknown
Why does this number answer in the phillippine I want some one in the united states
KNguy
KNguy
2014-03-11 02:42:46
Unknown
No, Its not a scam. I got a voice mail and a text message today regarding 2 transactions in another state which I was not there today. I called back with the phone # in text msg and talked with the rep. She identified the dollars amount which is exact amount showing on my account today. She told me she will closed my account and send a new one to me. She also know the  automatic payment I usually do to the utility companies.
DM1
DM1
2014-03-11 00:31:51
Unknown
This IS a scam!
Katrina
Katrina
2014-03-11 00:24:38
Unknown
This is a legitimate number not a fraud! I have been a member of Citibank since 1987 and they called me and I then called my 1-800 on the back of my Citibank card with the case number I was given and confirmed this 1-800-386-6624 is from the fraud department.THIS IS NOT A SCAM. If in doubt check it out which is what people are doing when they looking into information at this web site.
Burt
Burt
2014-03-01 22:25:05
Unknown
Yeah, this is Citi.  After my wife got a voicemail asking for a call-back to this number, I suspected phishing.  We called the number on the back of her credit card.  It was really Citi.  Somebody had been trying to use her card to make fraudulent charges, so we canceled the card.

ALWAYS call the number on the back of your card -- NOT the call-back number they give you on the phone!  There are scammers out there who use this tactic to get your passwords and other personal info.

I told the Citi rep that they should stop using a call-back number other than the one on the back of the credit card. It causes a lot of confusion!
Vanguard
Vanguard
2014-02-26 17:03:20
Unknown
I called Citi Bank at the number on the back of my credit card and they verified that the 800 386-6624 number is their Fraud Department.  The CSR at the number on the back of my card verified everything that the person at the 6624 number did as far as closing out my card after some fraudulent activity on my card.
dbm
dbm
2014-02-07 16:10:27
Unknown
Legitimate call.  The credit card robot called when our son used his credit card while out of town.  Must have sent up a red flag.  He's called them to verify he made the purchases, but the robot hasn't gotten the message.  
As much as I hate robocalls, this one makes sense.  
These days the credit card companies ask for a forewarning that you'll be using the card out of town, but I never remember to do that.
Phil
Phil
2014-01-16 01:42:11
Unknown
No idea if it was real.  Called the number on the back of the card. I did and complained to Citi that this program is flawed.  Instead they should direct people to look at their cards and call the number on the back of the card.
Great security program.  They need to change this program.
All was well for me!
Rico Tecson
Rico Tecson
2013-12-29 17:30:57
Unknown
It's legit!  Got a call and email from Citi about a possible fraud transaction when I signed up for a pay porn site at 12:30 AM.  The email came imnediately after the legit transaction.  The call came at 8 AM the next morning.  So I logged in using my Citi App on the iPhone.  First thing I see is a message warning me of the same possible fraud.  When I called I was asked a yes/ no question via touch tone and that was that.
failedtobefrauded
failedtobefrauded
2013-12-15 04:42:24
Unknown
Like others who have posted here, I don't have a Citi card, but I got a text to CALL THIS NUMBER before THIS NUMBER CALLED my number.  A very elaborate scam.  The fact that there are 21 pages here going back at least a year should make it clear that this is a total scam.  If it was Citi, there would be less than a page.  Do the safe thing and go directly to your local branch.  If it is closed, call the number on your card and freeze your card until Monday.  

This number doesn't show up on Citi's credit card page either: https://online.citibank.com/US/JRS/portal/contactus.do?ID=ContactUsCards

I also have a 206 area code.  I read this article in USA Today this is one of the most spammed area codes: http://www.usatoday.com/story/cybertruth/2013 ... g-spam/2808399/

Most of them around affluent suburbs of large cities.
army
army
2013-12-12 13:35:00
Unknown
First I called the number because the voice message indicated they were the fraud protection department from CITI card and they wanted to confirm a suspicious charge on my card, I was concerned because I have not used the card in several months.  The agent ask if I was calling the number on the voice message or the number on the back of my card when I told them it was the number left on the message they ask if I would rather call the number on the back of the card because they would require a lot of information that I may not want to give out so I decided to call the number on the back of the card and they confirnmed everything was legit.  apparently someone in europe got my CC number and was trying to make a charge for a train ticket, Citi card took care of it and is in process of issuing a new card.
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