800-395-8334
daytonpsdoff
daytonpsdoff
2011-11-19 16:53:47
Unknown
I often get unsolicited phone call.  Most of the time there is no one on the other line (maybe an automated phone to see if someone is home) or if there is they won?t answer.  The bottom line when I pick up the phone no one replies.  Finally I reach my limit and decide to use the *69 call back function to see who the heck is calling me so I can make them stop calling.  Of course when I call the number and look them up there are many complaints on the internet against these numbers and if you call them no one answers.  Here is the good part...Unbeknownst to me at the time AT&T charges $3.00 per call back.  I got an addition $18.00 charge on my bill for the 3 callback numbers.  I am beginning to think these companies that are calling and hanging up are collaborating with AT&T! Of course I should have been aware AT&T charges 3.00 per call back...get don?t get suckered, call AT&T and have them put you on the no call and no junk email list..
tyra
tyra
2011-06-06 20:57:43
Unknown
November 28 message said " I am concerned about your ATT account, call back today (using 800 395 8334)"  right.
Kyle
Kyle
2011-06-06 20:57:43
Unknown
These people said they were ATT, and when I called back it sounded like it was. They said there was a new deal in my area with $10 off a month. I told them to fax me the information because I wanted to review, but they said that it couldn't be done like that. ATT is having a promotion... but I am not giving these people any info because I don't trust them... even if I could be saving $10 a month it isn't worth it.
Business Owner
Business Owner
2011-06-06 20:57:43
Unknown
Unfortunately as stated in previous commentary, this # does in fact belong to Edge Telemarketing Services .  As a small business owner who uses ATT for our phone lines, we cannot get away from telemarketers.

in my case, a Stacy Rubio left a voicemail saying she was calling on behalf of ATT, that she needed a return call regarding our account, and to call 1 800-395-8334.  Her voice is annoying and makes herself sound like your account is on jeopardy.

i called back the 605 232-6573 and the person that answered did state they are authorized by ATT.  I hung on them and decided to call ATT to file a complaint/

The best i did was a file the complaint  with regards to AT&T 's use of 3rd marketing companies.

For future reference I would recommend ignoring these calls from 605 232-6573.  we have better business to attend to.
Rick James
Rick James
2011-06-06 20:57:43
Unknown
The people that called me were very nice and professional. They were really willing to help me!! That Shane  is alittle bit of a pest but everyone else is really nice.
john lennon
john lennon
2011-06-06 20:57:43
Unknown
I know it seems odd but it was worth my time completely. actually, it took a little under ten minutes and the third party rep from att saved me about 20$/mo!
Jane Smith
Jane Smith
2011-06-06 20:57:43
Unknown
I think that its funny how you've got better business to attend to. However you take the time to sit on a website and insault people only trying to do there jobs theres proof on the att website like stated before. However you still think your getting scammed. These people really can save you money they saved me $70 a month However I did take the time to listen to them for about 10 mins instead of assuming it was a scam.
Lisa
Lisa
2011-06-06 20:57:43
Unknown
Actually I am one who did take time and speak with a representitive and allowed her to do her shpeel. The representitive wasn't very professional & quite honestly was pretty loud & annoying. She sounded like she new what she was talking about so giving her the benefit of the doubt I regrettingly agreed to her "saving" me money. Whether it's a scam or not I don't know, they did know all my info. I do know however, that I was mislead. I received a product that I never asked for & the products were never fully explained to me. I asked again & again to confirm & she promised me, yes. Should've known better than to deal with a telemarketer who called me, a subsidirary at that!
Jordan Sparks
Jordan Sparks
2011-06-06 20:57:43
Unknown
From what i have heard they are required to recap everything, so if you missed something i suppose its because you missed it, not because they slipped it in. They record everything anyway. I've actually heard one of my calls because I asked after they switched my long distance. I found the entire thing pleasently surprising.F9
Lisa
Lisa
2011-06-06 20:57:43
Unknown
Yeah & I'm sure you work for this so called "vendor" company. As a matter of fact you're probably the girl that helped me! Because I'm sure an American Idol winner 'Jordin Sparks' has nothing better to do with her time but blog about a scamming company like yours! Funny how every 'good' comment posted on this site is from someone famous, Rick James, John Lennon, Jane Smith, but that's probably just a kwinkie dink. Right, as if that doesn't sound fishy enough. That just says an awful lot about your operation that you have to have your employees post positive feedback on your behalf. I wouldn't be surprised if they were forced to do it either!
 Anyway for all of you consumers out there, I know you're going to do whatever you feel is most beneficial for your company but just beware. From my own personal experience, I would never, ever do business with this company again!
Andrew
Andrew
2011-06-06 20:57:43
Unknown
Okay let me clear some things up. We do get our paychecks from Edge Teleservices, but we call on behalf of AT&T. AT&T hired Edge to do quarterly reviews with customer's to make sure AT&T customer's plans and services are up to date. These people that are calling from Edge are trained and very knowledgeable with AT&T products. All our calls are recorded so we can't just "scam" people. This is not how our company conducts itself, and it's not how we operate. We are here to help small business customer's in any way possible and we go above and beyond. So please when you get a call from us take, it could be one of the best calls you have ever received.
Jordan Sparks
Jordan Sparks
2011-06-06 20:57:43
Unknown
My name is Jordan, not "Jordin," and I own a plumbing company in sacramento. I'm a man, and since that season of idol its actually been pretty tough to be me. I would also like to point out that i have never heard of anyone named "Jane Smith," so you must subscribe to a different Tivo then I do, or something. I also want to mention that you seems to be the only person to have the time to continuously post blog after blog, and the only reason I am condscending to respond is because you so obtusely made an inclusive stereo typed descision based upon a name that my parents gave me over 25 years ago. Have you no moral compass? Or did you leave that in kindergarten?
Kyle
Kyle
2011-06-06 20:57:43
Unknown
none of you guys know what you're talking about. especially this "jordan" person claiming to be real. first of all whether you are a he or a she, probably a 'she-male', you should consider think about what youre saying because a non-educated person trying to use big words just doesnt sound right. Not to mention you should work on your spelling. I agree with this Lisa, using famous names & trying to use a false identities to try and say something good about your company says a lot about you. At least this "Andrew" can speak up & come clean about him working for this company. Yeah thats not kindergarten like. As far as this moral compass thing, wow really? Lets just say by someone mistaking you for someone famous has nothing to do with someones morals. Lying about who you really are to try and make your job easier speaks volumes about someones morals! so "jordan" or "employee" or "she-male" or whatever you wanna call yourself, let me ask you where is your moral compass??
Miranda
Miranda
2011-06-06 20:57:43
Unknown
Wow. That's really all that can be said. What I don't understand is why people have to make personal remarks. In the long run, does it honestly make a difference to any person here who someone on a blog on line is? Its obvious that some of the people on this blog have probably been screwed over by some third party USBI type billers, and it really sucks that some people are dishonest like that and make a living off of scamming others. So what if some of the people who posted to this blog are employees of Edge Teleservices? Does that take away thier right to stand up for themselves? Its apparent that they must believe in what they do, or they wouldn't bother posting here. It also concerns me that "business owners" would speak in such obscene terms. Maybe its my midwestern back ground, but the term "she-male" is going to be offensive to anyone. Saying that Andrew as to "Come clean" about working somewhere is the same thing as saying that you shamefully admit to loving your wife, boyfriend, or other type of significant other. Are you shameful about where you work? Probably not, and I am sure Andrew isn't either.

I suppose to sum up what I am saying, is that its probably only the business of the people who work for edge teleservices where they work, and to assume that because someone may or may not work for a telemarketing firm makes them uneducated is actually a very hurtful stereo type. I'm a college educated young woman who works for a call center because its work that I love and I believe in. Last time I checked, it wasn't the job that made you the type of person you were, it was your morals.

So, Kyle, the next time you would like to say things with malicious intent, and you know that your comments were, in fact, intended to cause some person who was probably just trying to break the monotony of the ten to six thirty grind, perhaps you should look within yourself and consider where those comments are coming from. Until your post, no one here felt the need to single any one person out for ridicule.

I guess what I am trying to say, Kyle, is that you are a poopy pants, jerk face, hermaphrodite (For that is the Politically correct term,) and really, just a very, very mean person.
Miranda
Miranda
2011-06-06 20:57:43
Unknown
By the way, Andrew also so happens to be my direct supervisor, and he, or anyone else can easily tell you how we opperate. Very early in this conversation it was made apparent that Edge was infact legitimate, so isn't this whole thing mute?
Apology
Apology
2011-06-06 20:57:43
Unknown
In retrospect, I do believe I let my personal feelings influence my previous responses. I would like to apologize for being unprofessional. Being upset is no reason to allow myself to behave in that manner, and two wrongs do not make a right.
Non-apology
Non-apology
2011-06-06 20:57:43
Unknown
Dear "Miranda", "Jordan Sparks", "She-male", "Hermaphrodite", or whatever or whoever you feel like being today, I'll keep this to th point & if you respond to this I guess I'll never know because this is the last time I'll be on this site with you freaks. I'll start with the comment about your "direct supervisor" Andrew. I never said anything about this Andrew for you to take offense. I was simply stating that he was the only one honest enough to stand up for his job & what he does. If you had some common sense maybe that would've registered. Unfortuntely, they dont teach common sense in college so you wont be able to earn it with that college degree of yours.
I really dont care what you do to help your day get by. I just think its sad to have to come on a site like this, which was put for consumers like us to share our opinons, & see a bunch of comments that have been posted by this companies employees! Any good thing posted on here was by you & your co-workers because you guys get your paychecks from them. I mean with all those personalties you have in there, one of you would have to admit how sad that is. Pay me enough money Ill say something positive also!
I'll finish with this comment about education. First, I have friends who work in some form of call centers & they're pretty succesful. I never implied telemarketers were uneducated. I will however, say I have yet to meet a telemarketer who actually calls people, such as you, with a college degree. Maybe while attending school but the ones with the degrees are the ones who cut you your paycheck. Those people are in management, not posting blogs on a site to make try & make their jobs easier. Finally, if you havent figured this out by now then maybe you should, you cannot be home schooled through college. That only works through high school. You cant have your parents teach you a few things & then claim you have a college degree from barnhouse college. So once you get a real degree & hit six figures I'll let you say what you want about me or my morals. Until then...
:)
:)
2011-06-06 20:57:43
Unknown
cant we all just get along? i love u guys!
 vocabulary school
vocabulary school
2011-06-06 20:57:43
Unknown
wow bro! i mean i know your trying to look out for yourself & all but man, you have to learn how to speak & spell better. Especially if your wanting us to take time to listen to what you have to say! I'm sure you mean well but you have to represent yourself a little better because it ends up falling back on your company & begs the question...what kind of people are they hiring there??
about to give up our landline
about to give up our landline
2011-06-06 20:57:43
Unknown
I called ATT complaining about their marketing company, Edgetel, calling us daily (to "save" us money by "decreasing" our long distance to 11.95/mo...we currently pay about $6/mo.  Their math skills are less than optimal.) ATT emphatically said Edgetel is NOT an authorized 3rd party so ATT can't do anything to stop them.  Interestingly, Edgetel has access to our account and can accurately tell me what our phone charges have been. We never gave authorization for that access.  We have repeatedly requested Edgetel to stop calling.  The last time, the girl said that in order to get them to stop, I was required to listen to a long recording first...didn't stay on the line for that nonsense!  If we go to a non-ATT cellphone only, think we can get rid of them???? They have not spoken rudely, just politely and persistently lied, obfuscated, and harassed.
anonymous
anonymous
2011-06-06 20:57:43
Unknown
If Edge Teleservices wasn't an authorized AT&T dealer, they wouldn't put a phone number on your renewal reminder letters that routes to Edge.  It is true that there are companies that hide in AT&T's shadows and slam customers with services they did not order, but that will show up as a separate charge and have their phone number next to it on the bill. If a rep from Edge makes changes to your account it is NO DIFFERENT from an AT&T direct employee making changes. In fact, the only difference (besides the name) is that EDGE actually has better promotional offers than AT&T direct can give!

Next time you get a reminder to renew something, the number you call will be one out of a handful of authorized vendors - and most likely will be EDGE.
Tom
Tom
2011-06-06 20:57:43
Unknown
I got a voicemail message this afternoon from a "Jennifer" at a company name I couldn't make out.  The called ID showed she was calling from 605-232-6573.

She had a harsh tone to her voice, and said she was calling on behalf of AT&T, my local telephone company.  She said "I'm reviewing your account, and I need you to give me a call back at 800-395-8334 TODAY."  The caps mean she emphasized the word "today".

The impression I got, and that anyone would have gotten, was that there was something wrong with my "account," and that it was urgent that I call her to avoid unspecified consequences.

Now that I know that this is telemarketing outfit, not AT&T accounts receivable,I will not return the call, and will do no business with these people, since the voicemail message was deliberately misleading and meant to alarm me.  If they use deceptive business practices in their solicitation calls, I don't care how good or bad what they're pushing is.  I'm not going to reward that kind of business practice under any circumstances.
cvdv
cvdv
2011-06-06 20:57:43
Unknown
I got a call from 800-395-8334.  Message said she was Kathy Miller on behalf of AT&T and needed me to return her call to discuss my business account.
someone who thanks god for dynamic ip
someone who thanks god for dynamic ip
2011-06-06 20:57:43
Unknown
I don't know what the actual facts are, but I do know from personal experience with one of the reps identifying themselves as being from "Att California, Your local phone company," that they do it because the holder of they're contract through At&T requires it of them to keep their job. Remember as a buisness owner who you felt when your profit margin went down the drain before you just up and say no. Most of these people are just trying to make a living, and keep the cusotmer in mind before they make a suggesting, because they are free business accoutn consultants. Would you really want to fire one of your own employees? They have their own goals to meet, all of which are in regards to helpin a customer, not huring. Ask first. You know what they say about assuming. It makes an a** of u and me. Assume.

Verify your customer code if you aren't sure. ONly authorizecd individuals have access to afformentioned informaiton,.
....
....
2011-06-06 20:57:43
Unknown
TO YOU POOR AT&T CUSTOMERS THE REASON THAT YOU ARE GETTING SLAMMED IS BECAUSE THESE AGENTS ARE HELD TO PRETTY MUCH IMPOSSIBLE GOALS. IF WE DONT MEET THESE GOALS WE LOOSE OUR JOBS
TO THE PEOPLE BEING SLAMMED DONT BE UPSET WITH THE AGENTS THERE JUST TRYING TO KEEP THERE JOBS
edge jokesters
edge jokesters
2011-06-06 20:57:43
Unknown
These folks are frauds and sound like they are hicks or parolees
mama
mama
2011-06-06 20:57:43
Unknown
they are still alive
miked
miked
2010-05-27 07:38:53
Unknown
Hey JERK... ATT accounts .. are NOT Renewed per-se... certainly not through a phone call.. So lighten up man.  In addition these are "Get more money from you" calls... This company is contracted by ATT.. or Rather.. they are Authorized by ATT to increase business on behalf of ATT, hence sharing in %.
fed up
fed up
2010-05-04 15:23:24
Unknown
Don't worry, Edge will probably be going out of business soon because of such poor management.
one day you should
one day you should
2010-04-21 22:44:46
Unknown
well if you are a la lawyer maybe you should.....or is it money you don't have anymoney
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