800-419-9782
Mae
Mae
2014-05-07 13:46:40
Unknown
Legit call from credit card company about fraud on my account. Which turned out to be actual fraud!
David
David
2014-04-23 12:20:35
Unknown
Legitimate call from my credit card.  I didn't answer and they didn't leave a message, but they followed up with an email.  They had frozen my account due to potential fraud.  
jetames
jetames
2014-03-25 05:57:34
Event Reminder
The call I got WAS/IS legit!  They clearly stated that they were with the fraud dept. of my CC company.
In fact, they even knew that I had inadvertently entered the incorrect expiration date during an online purchase 3 days ago - and they knew the correct amount of the purchase!  They also noted (correctly) that I had re-entered the correct expiration date and the charge was approved.
They called just after I had attempted an online purchase from the UK.  Initially, my card was rejected...which I found to be strange.  After speaking with me, they allowed the charge in the UK and apologized to me for the call.  Very polite and very professional.

Jim N
Jim N
2014-03-04 15:47:03
Unknown
Legitimate.  GM Card Services calling about fraudulent activity. They called and left a call back number different than the one above.  (800-395-7555).   To be safe call the number on the back of your card and they'll transfer you.
yeti
yeti
2014-02-27 16:34:06
Unknown
Fraudulent number for sure.
3 calls w/ 1 message left from the "fraud department" about my capital one card. She left a reference number so quickly I needed 3 times listening to the message to get it written down. (If it was legitmate they'd give you time to write it down) I looked at Capital One website, fraud department number was different. I called Capital One directly.

Never call the # they leave you in a voicemail. Use the # on your card.
Chris
Chris
2014-01-27 19:18:53
Unknown
Folks,
      This is a legitimate business.  It is Capital One credit card services.  I received two calls about my Mom that passed away and I called the number back and it was legit.  It would be nice of you folks to not guess at what is legit.  Hang up and call it back.  It's free and simple.  Then make your conclusions.
Ryan
Ryan
2014-01-20 00:12:13
Unknown
Answered and person said there may have been fraudulent charges to my account.  Didn't ask to many questions at first, but after checking this site I hung up and called the number on the back of my card.  Credit Card company confirmed that there were charges from someone in Canada ($150 total) and wanted to see if it was me.  
mark
mark
2014-01-18 15:18:04
Unknown
This is not a scam. You are assuming it is when you have not answered the call. This # is from Household Bank and is a legitimate call and if you dont respond your credit card will be blocked.
Bill G
Bill G
2014-01-18 04:09:28
Unknown
Received phone message from a person who identified himself as Randy of Capitol One.
He said was calling about recent activity on a credit card and wanted me to call back to 800-419-9782.
A Ghost
A Ghost
2013-12-01 20:10:03
Unknown
Was a legitimate call back to for me also. I called and verified  HSBC had called. The best way to handle this is to tell the caller that you will call back. Then call the number on the back of your card to verify the problem and talk to the fraud department.
Joe
Joe
2013-11-29 16:04:14
Unknown
Got a call from this number around 11 am. Let it go to voicemail. The automated caller stated this wasn't a solicitation and it knew my first and last name. I googled the number and saw this page saying it was either legit or a scam.

I believe it's legit.

I called the number on the back of the credit card in question and there was an issue with an online purchase I made the day before.  

Just use common sense. If you get a call like this, don't use the number that called you. Use the one that's on the back of the credit card and you will be fine.
ralphmouth
ralphmouth
2013-11-25 17:57:49
Unknown
1-800-419-9782, user ID listed as TOLL FREE CALL. After I looked number up and was brought here, I returned call. It was HSBC wanting to verify purchases made on my card. They ask for the four last 4 digits of my cc, last four of SS #, answer to security question and if I made these purchases.

Just beware of correct phone number before answering. If you do not call back they might not let your purchase go through as they had alreADY PUT A HOLD ON 2 OF MY PURCHASES.
James
James
2013-11-12 21:48:34
Unknown
I received a call from this number and it was my GM card pointing out a charge from overseas. I told them I had approved this order and they let the charge go through.
JJ
JJ
2013-11-02 19:43:43
Unknown
I got a message from this number. I called my CC company. They verified the number was legit. Someone from Canada was trying to use my number to buy plane tickets. My CC company did not authorize the transaction and is sending me a new card.
Abe
Abe
2013-09-05 21:58:58
Unknown
Fraud.  They left me a message about a hold being placed on my Capital One account.  I called the number on the back of my card and verified the phone number WAS NOT from Capitol One, and there were no problems with my card at all.
JD
JD
2013-08-10 16:16:08
Unknown
LIAR!
Donna
Donna
2013-08-03 17:48:23
Unknown
They keep calling and leaving messages on my machine. We're never here to talk to them but we watch our cards closely. No problems found
lannadc`
lannadc`
2013-07-15 20:00:39
Unknown
I got a call from ths number called back and they wanted my account number right away I cant be for certain if its the right place just to put my account number down with out thinking it could be a weird scam of some sort
IHateScammers
IHateScammers
2013-07-13 21:20:07
Unknown
I received a call from this number today on my cell phone.  I did not pick it up.  They did not leave a message.  I got curious and googled the number and found many people stating that this number has something to do with HSBC credit cards and fraud and/or phishing scam.  I called the phone number on the back of my HSBC card and asked them if they called me.  She said the fraud department may have, so she transferred to the HSBC fraud department.  The woman in the fraud department then told me earlier that morning someone tried to charge over $1,000.00 at Walmart.com using my charge card!  I said it WAS NOT me who attempted that charge.  She also informed me another charge was attempted on it earlier today at a hotel for a small amount under $3.00.  HSBC declined both purchases luckily.  She then immediately cancelled my old card and told me they would mail me a new one in about 10 days.

So, this number appears to be legitimate.  If you receive a call from this number it's probably the credit card company to tell you your card has suspicious activity on it.  But ALWAYS call the number on the back of the credit card.  Never call numbers back that appear on your phone.  That could be a trick.
Charles
Charles
2013-07-03 00:32:00
Unknown
This is a legitimate number.  I missed a call from this number about an hour ago and looked up the umber here.  I called the number for HSBC on the back of my card and found that there were indeed attempted fraudulent charges on my account for more than my actual credit limit.  

I advise calling the number on the back of your HSBC card if you get a call from this number.
Cliff
Cliff
2013-07-02 15:50:27
Unknown
It's legit! I called the number on the back of my credit card and the Fraud Rep said " The call was from their automated system. There were 2 pending charges. One in Maine and another online. HSBC declined them both. They had to shut down my account and re-issue me a new card.
derp
derp
2013-06-27 19:28:31
Unknown
This isn't a scam, despite the fact that you wrote this with your tongue wrapped around your face and your use of a lot of yelly CAPITALS. It's HSBC's fraud department. They just called me, totally legit.
Scott Vandiver
Scott Vandiver
2013-06-26 18:10:16
Unknown
Exactly the same... GM card account, my number had been used in fraudulent charges. They also knew my history of spending for the last several months. My card was cancelled and my online access to the card was blocked (I verified the block). Simultaneously I also received an email verifying the information. I am very comfortable this is legit.
Jim
Jim
2013-06-21 00:18:46
Unknown
I got a call from this number - 800-419-9782 - but didn't answer.  I have neither Capital One or HSBC cards.  I checked my other cards by calling the numbers on the back and checked my PayPal account.  There was no problem. This is definitely a scam.
James
James
2013-06-20 20:21:32
Unknown
It's legitimate. Just call the number on the back of the card to confirm. These kind of things do happen but the call I just received was legit.
Nancy
Nancy
2013-06-17 19:27:05
Unknown
This is not a scam. We recently charged a large amount for new Smartphones and they are just verifying the charge is legitimate.
JJsMeta4
JJsMeta4
2013-06-17 13:17:10
Unknown
I received a call from this number...instead of calling that number I called the number on the back of my HouseHoldBank credit card (800) 462-2016 and it went directly to the fraud department. The prior evening I attempted to make a purchase online to a company in the UK. It was declined...couldn't understand that...but found HSB declined it due to the internet and high fraud rates. I'm thankful they were on top of it!
I agree though...always call the number on the back of your credit card not a number that simply asks for your credit card information.
Katherine
Katherine
2013-06-14 13:53:05
Unknown
I got a call from this number saying that they were HSBC and my account had been suspended. I was suspicious so I called the number on the back of my card instead of the number they had left in VM. There were pending charges that I did not make from states that I have not been to. If you get a call from 800-419-9782, DO NOT CALL THEM BACK. They are phishing for more information about you. Just call the customer service number on the back of your card. No where on the HSBC site does this number show up or even come close. An investigation is going to begin concerning the unauthorized charges.
Sunrise
Sunrise
2013-05-13 19:10:15
Debt Collector
GM World MasterCard - Security Dept with a fraud alert.  All charges made this weekend for Mother's Day were legitimate, but I'm happy they were watching.
Chicagoman
Chicagoman
2013-05-02 17:33:58
Unknown
This is legit HSBC from Fraud department
1-960-900-1858 1-888-420-9628 1-720-545-1361
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