800-527-7694
Susan
Susan
2011-06-06 20:57:59
Unknown
Also no call but an electronic check from my checking account that i didn't authorize for $29.95!  Looks like Pro-pay might have been hacked.  I'm taking this fraud complaint as high as I can....it is for an adult website called PGM Services.
Fraud
Fraud
2011-06-06 20:57:59
Unknown
This has happened to lots of people.  google the 800-527-7694 number to see all the complaints.
Jodi
Jodi
2011-06-06 20:57:59
Unknown
i have called several times to refund my money.  I am getting the same response as all of you.  it is ridiculous - im pretty fed up!
Kim
Kim
2011-06-06 20:57:59
Unknown
No call just took money out of my bank account.
Jim
Jim
2009-02-21 20:01:49
Unknown
"Also from MN" is correct - essentially anyone could do this.  But we have recourse - disputing the unauthorized check with your bank (you've got 60 days), and they'll refund your money and charge back the "source" bank.

Why go through the hassles of closing your account?  To me, that's letting the bad guys win.  If it's so "easy" for the bad guys to do this, what's stopping them from getting your new account information?  The only way to prevent this from happening is not letting the bad guys get your account number.  So I guess, if you NEVER use checks, you're pretty safe.  Which prompts another question...are bills paid via your bank's "online bill pay," paid via a check with your account number on it?  Perhaps that's also a potential source of information for the bad guys.
Vera
Vera
2009-01-29 23:27:29
Unknown
I use ProPay and am a BeautiControl consultant. Would like to know if other BC consultants have also been hit. Same scenerio, Christmas eve, told me they would refund my money, nothing...blah, blah. The number is disconnected. Meanwhile, I had to change ALL of my information, bank accts., credit card info, etc. I will file a report and now ask my bank if they will refund the money. I suppose they are really under no oblilgation to do that but I am cancelling my ProPay acct. I don't know how else they would  have gotten my info and that seems to be the common thread here.
Also from MN
Also from MN
2009-01-28 16:46:35
Unknown
I forgot to mention I also use ProPay to process credit cards for my Herbalife customers.  Have used it for many years with no problems.  I think it is part of Wells Fargo bank, so it should be okay.
Me
Me
2009-01-28 03:08:48
Unknown
See http://mortgageinvestment.com/Credit_reports/bank-fraud.htm
Also from MN
Also from MN
2009-01-27 15:50:25
Unknown
I did not receive a call, but saw the charge for $34.95 when balancing my account with my bank statement.  The check was issued to PS Subscription and the 800 number was listed on it.  It cleared my account on Dec. 26th, though the electronic date was Dec. 21, 2008.  When I called the number, there was a recording saying it was not in service.  My bank recommended closing the account immediately and filling out a forgery report, but I am waiting for my mortgage payment to clear first.  I have had this account for about 20 years.  I use both PayPal and Chase--have had both for many years with no prior problems.  Maybe it is one person within a company stealing info. and just hasn't been caught.
How can banks accept checks like these that state no signature is required???  ANYONE could do this!!
Mad in Minnesota
Mad in Minnesota
2009-01-27 05:31:00
Unknown
Called the number around the 5th of Jan., said money would be back in my account 7-10 business days.  Still not there.  Called the number again, not in service.
Tori
Tori
2009-01-26 05:23:48
Unknown
I'm not sure if they are still doing this but it seems like they haven't been caught so they could do it again in the future.  I was a Creative Memories Consultant 4 years ago and this is just happening now.  I wouldn't take any chances and would follow the Good advice in this thread (filing a complaint with IC3, Police Report, Freezing/closing your bank account).
Tori
Tori
2009-01-25 09:24:31
Unknown
I just got my statement this week from an account I used to use as a Creative Memories Consultant and I had ProPay.  Also had the cahrge of 39.99 on 12/16 from PS subscriptions.  The number 1-800-527-7694 is no longer a working number.  I'm going to followup with all of the links, and suggestions as to who to contact in this email thread and I'll be closing and reopening my account on Monday.
darci
darci
2009-01-23 14:25:08
Unknown
scam 39.99 on dec 24. are they still doing this?
darci
darci
2009-01-23 14:22:03
Unknown
i am consultant also. does anybody now if they are still doing this?
trying to deceide if close acct or pay 25. for stop payment for 6 mnths
ds
ds
2009-01-21 17:40:43
Unknown
Called today...the number is disconnected.  I have filed with IC3.  Will now go to my local PD to file a report and then on to my bank's fraud department.  I too ordered checks (from MK) and had a ProPay account.  I believe that is the smoking gun.  Just wish someone in authority could do something.
Kim C
Kim C
2009-01-19 17:13:38
Unknown
I filed police report, FBI report & a report to the attorney general.  My bank refunded as soon as I got the police report.  Hope everyone gets their money back!
Jeff
Jeff
2009-01-16 17:11:11
Unknown
Same here.  My wife is still a consultant but discontined the ProPay several years ago.  My wife also contacted PS Subscription and was told we would get a refund in 7-10 business days.  That was on 9 Jan.  No refund to date.  I will get my money back through my Credit Union Fraud Program, but will also have the hassle of having to get a new account number.
Kim
Kim
2009-01-16 07:12:57
Unknown
I don't know that I can buy into the notion of any company being legit whose call center employees "don't have supervisors". That was the biggest load of hogwash I'd ever heard. I wonder how long before the number on my check is disconnected, too. And have you been to their "website"? Laughable. http://www.mbsupportcenter.com
Jim
Jim
2009-01-16 03:32:18
Unknown
Check out what ProPay as to say about this: https://epay.propay.com/tutorial/fraud_alert_ACH.aspx
WhoKnows
WhoKnows
2009-01-15 21:24:44
Unknown
While I'm convinced that all of these charges are unauthorized (a scam, per se), I'm not so sure that the entity behind the 800 number is the scammer, as they may be some sort of legitimate "clearing house" for the transactions (for multiple companies), or I'd expect the phone number to be bogus.  I remain skeptical of Propay, due to the number of others with them in their history, and the correlation in the timing to our old address.  I've seen on other sites that Propay has been "accused," although they deny that they have been compromised or "hacked."

Consider this:  Perhaps a former employee of Propay extracted a bank account list several years ago, and later sold that list (to say, an Adult website company) who then processed all of the bogus charges through their clearing house (this 800 number company).  They'd know that many of the charges would be challenged as unauthorized, but perhaps the "take" they get from those who don't, makes it all worth it.  They may have also compiled their list from other sources as well, so just because someone hasn't ever used Propay, doesn't mean that they had thier information sold on some other list.  No offense, but we're all "gullible MLMers," right?

It's just something to consider.  Even though Propay is in Happy Valley Mormonville (Orem, UT), they may still be prone to internal corruption.
D
D
2009-01-15 19:42:56
Unknown
Because the world we live in lets people like Bernard Madoff scam 50 billion from people and not have to go to jail but instead gets to stay in his luxury home while others have lost everything!!  Nothing makes any sense!!
kim
kim
2009-01-15 17:23:17
Unknown
Yeah, I was told that too... but that was over 2 weeks ago and I haven't seen a dime. Now when I call to try and follow up on it they say they don't have a supervisor I can speak to or any way of tracking the refund. My bank (Wamu) is going to refund it. I would go ahead and contact your bank and just get their fraud/risk operations department to refund you because it's going to be a nightmare waiting and calling this BS, oops, I mean, PS Subscriptions.

Make sure you go to ic3.gov and file a complaint.

Also, I was a Mary Kay consultant and this check had the address I was at back then (as well as my maiden name). GRRRRRR!
scam
scam
2009-01-15 03:02:43
Unknown
My wife never used the propay either, ,but must have setup one up and forgot when she used Mary Kay.  I called propay to find out if they had my wife in their system and they did and we didn't think they would.  I believe this is the connection.
Daniel
Daniel
2009-01-15 01:07:07
Unknown
ALERT: I am convinced it is Mary Kay/ProPay now because my wife was a Mary Kay Consultant 3 years ago.  I thought I would call ProPay and they would tell me they didn't have my wife on file, BUT THEY DID.  My wife doesn't remember setting up a card, but I guess she did.
Daniel
Daniel
2009-01-14 23:01:32
Unknown
Did you happen to order checks at ChecksUnlimited?
Daniel
Daniel
2009-01-14 22:45:52
Unknown
Does anyone order checks at ChecksUnlimited?
I was also scammed
I was also scammed
2009-01-14 22:33:31
Unknown
An electronic check cleared my bank on 12/26/08 for $29.99 from PS Subscriptions and deposited through Fifth Third Bank.  I also called the 800# with nothing but busy signals.  I called my bank (WAMU) and they confirmed that it was fraud.  They had to freeze my account (only allowed deposits) and they immediately credited my account the full amount.  I had to go into a branch with my husband and open a new checking account.  My husband and I had to change all of our direct deposits.  One big giant hassle because of the scums!!

I was also a Mary Kay consultant (about 5 years ago) and used propay.  Very interesting that this seems like the connection!
Jim
Jim
2009-01-14 18:46:14
Unknown
I called the phone number and got an answer; the lady looked up the charge from the reference number, and said it was a charge for an "adult website subscription."  I told her that it was not authorized, and she kindly said the charge would be reversed in approx 2-3 weeks, and our subscription/information would be removed.
Susan
Susan
2009-01-14 03:33:54
Unknown
I too am a victim of it...I did get through at 7:26 pm tonight.  They say it is for PGM Services which is an adult website.  Jen says they will reverse the payment in 7-10 business days.  Couldn't give me a reference # other than what is on the copy of my electronic check on my website.  I will be closing my account and filing a fraud report.  It is unfortunate because I have had my checking account since 1995.
Daniel
Daniel
2009-01-13 18:38:21
Unknown
I just opened a Chase Visa account at a Chase bank recently and was drafted at my credit union(different bank) with a 34.95 charge dated 12/24/08 and processed on 12/26/08.  I finally talked with someone at the 8005277694 twice but all they said "they were M Billing and the company that drafted the check was PGM Services and the check payment was to PS Subscriptions for Payment Services.  I hope they are stopped soon.  I reported it on www.ic3.gov
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