800-531-0479
Star
Star
2014-06-19 14:28:50
Unknown
This is not a USAA number. It is a acmer posing as USAA trying to collect your information, mainly your SSN! I called USAA to inquire and there security dept. said it is not a valid USAA number. USAA never attempts to contact a client in this manner. Block the number from your phone and if you do talk to them, give them no information and tell them you will report their call and number to USAA for verification. Be carefull folks. It's a cruel world out there full of crooks trying new and inventive ways to steal your money and identity!!!
Martin
Martin
2014-05-21 14:49:06
Unknown
We keep getting these calls also and they do not leave a message.  We also have never had insurance, loans or any other relationship with them, ever.  Our only utility is electric as we live way out in the country with a well and septic system.  If this continues I guess we will also have to block their calls.
Pauline
Pauline
2014-01-29 19:48:14
Unknown
I start getting calls from this number whenever I get a new phone number. I've never done business with them and have no idea what data they are using to start calling my number.  I've discovered that many utilities use the ADDRESS as a point of contact, looking for whatever phone number is activated there. Finally used call blocking.
jordan case
jordan case
2013-11-12 01:41:26
Unknown
I do bank with usaa and get about 10 phone calls a day from this number everytime I answer they hang up or there is no one on the other line if I call back I get hung up on
Michael
Michael
2013-08-28 13:19:35
Debt Collector
Just got a call from this number. USAA calling me about my late payment on my car. My car was "sold" three weeks ago, did almost all the paperwork and fellow soldier had a loan drawn from USAA. My automatic payment was refunded since my loan now had a zero balance.

The soldier decided he didn't want to buy and we called USAA to reverse the loan. I was waiting for the loan to show back up on my account so I can pay it. Good new though, it finally reversed last night and USAA happily notified me of my latency to pay! Thanks USAA!
Michele
Michele
2013-04-02 20:19:52
Unknown
Although these answers are somewhat off the beaten path (who calls me at this number?) USAA is a sufficient enough answer. BUT upon reading these I will have to agree somewhat. I've been with USAA for over 37 years, actually as a dependent (1970) back when  they were started by a few officers from different branches of the military. Yes they have changed some, more automated which is why no messages are left due to the nature of automative messages. And yes some aspects of USAA have become less customer friendly, they are still by far better than any other bank I have been a member to, and I have almost tried them all (for locality convenience). As I understand, they have outsourced some of their benefits, e.g. life insurance, vehicle/home insurance, credit cards, home mortages and auto loans) so the customer service is much to be desired. I have called before, pissed off as hell to banking and they were very patient with me (I would have hung up on me) and still treated me with kindness and respect. After all they are human too and have bad days and day in day out have to deal with a*holes like me sometime.  Most importantly, most definately agree to this message I've replied to.
Mel
Mel
2013-03-07 17:42:05
Debt Collector
The same thing is happening to us.  My husband was laid off last fall  He has only found temporary work since then.  We have been really struggling for 2-3 months.  We get calls all the time from them.  At home, at work, on my cell phone.  We say the same thing-we don't have the money if we could we would.  It isn't like we just randomly decided to stop paying our bills. We can get absolutely NO help.  We have a credit card and a home equity loan with them.  Because of their constant harassment and absolute refusal to work with us, we are now looking at bankruptcy.  We are trying not to go that route, but with no assistance or understanding what can you do?  We have another credit card we are behind on and they worked with us.  They looked at what we bring in and what we owe and told us-you can't afford to pay us right now, it is more important you pay your mortgage and utilities.  We have not received another call from them harassing us about paying what they know we can't afford.  When we do get some money coming in I will certainly pay them over USAA.  I used to really like them, but after years of loyalty and on time payments, two missed payments now gets me absolutely nothing with them.
Mike
Mike
2013-02-12 01:34:11
Unknown
Call and hang-up three times a day
lisacat4
lisacat4
2012-11-15 02:03:27
Unknown
Just read the above message-breaks my heart.we're in the same position. i had to do a reverse phone number look-up on this number. for the past week, there have been up to 14 calls a day from this number. they just called three times in the past hour-the last time at 8:45p.m.! wow, didn't realize it waas USAA. My husband is usually prompt with payments, guess i'm going to have to ask him what he is a few days late on. USAA has gone completely to hell--they will reap what they sow...in time, they will collapse in on themselves.
Rogue Spartan
Rogue Spartan
2012-10-18 22:20:26
Unknown
I have to admit that Rick and many others' feelings are shared with my experience.  My wife and I have been paying 8.34% for our 2nd mortgage loan for the past 5 years!  We are moving on a PCS and asked if we could consolidate the primary and secondary loan and refinance under HARP so we could save BIG on monthly payments and rent our home.  They said: NO and referred me to a government program.  GMAC helped us with the HARP to adjust the interest down to 3.99% (on the primary loan), but without consolidating the 2 loans we could not rent at equitable mortgage.

So after 5 years paying outrageous interest rates and riding the economic tides as best we could, now USAA says "screw you!" to diligent and resilient customers who have paid over $200'000 in mortgage fees to adjust a 8.34% interest rate and/or consolidating a loan with GMAC.  We are forced to short sell or foreclose under these circumstances since we are 45% underwater.  Then Collections calls me weekly asking me to make a payment....  I can't help but laugh.  I am in the business of keeping my family together and financially sound.  If USAA's pledge is about raping soldiers financially and resulting in breaking families apart.... I am OUT...!  They are so desperate now that ANYONE can open an account at USAA.  Don't forget WHO built your financial institution for the past 90 years >> Government and Military employees.  We have to abandon our dream home now, when we could have saved $1200+ in monthly mortgages ONLY IF USAA had cooperated and negotiated an adjusted interest rate and/or consolidated loans.
Steve
Steve
2012-07-06 17:10:48
Unknown
Actually, no they have not. Their loan dept reps refused to work out a late payment plan (10-15 days late payment requested). Only bank that I know of that refuses to work with their customers. But their debt collection group is quick to respond - 2 days after the payment was due, the "800" number calls began. USAA is certainly not interested in customer support.
hoosey
hoosey
2012-06-20 13:39:09
Unknown
800-531-0479  Does seem strange that the only Complaints are from 2010 and then absolutely nothing again here, till April 2012.  Generally that means that the caller is legitimate.  Otherwise with Scams, they call everyone in the whole country with their Auto-dialers and you'll see literally hundreds of complaints.

They did call on Hm. ph. and left generic recorded msg. that they were USAA clg. about "our acct."  But we just got this # a few months ago, and have never heard of a USAA, so figure it has to be for the previous owner of this ph. #.  Just wish they'd SAY the name of WHO the call is for,even though we Know it's not for us, - but that would require more work on thier part, so they don't.

Will just Block them, then hopefully they'll get the hint to try & track down the right person that they're actually looking for, some other way.  I will never understand why they do it by Phone anyway.  What about by Mail?  You RARELY get mail that is addressed to some other completely different name than yours, but yet we all tend to get bombarded with phone calls for other people.  It'd be nice if there was some way to make them verify that they are indeed calling the right person, first.  And not to just rely on old info. that they have.  I mean SEND a letter.  If you get it back with a little tag showing a Forwarding address for them, then just put 2 + 2 together and realize that they most likely also changed their ph. #
ussa hater
ussa hater
2012-05-03 18:30:51
Unknown
Rick if you worked for a private company and usaa called your boss and said you were late on a payment you could sue them... your rights havent changed, within the private sector you still have that right. when I was active duty and was threatened by someone say they would call my boss I dared them to, I said you are right I will be in trouble but for that I will sue you, I still have rights as an american and I really like the car you drive so call my boss and I call a lawyer and get your car...
Long Term USAA Member
Long Term USAA Member
2012-04-19 18:54:51
Unknown
Don't answer the phone for Toll Free numbers.

Don't return a call if they don't leave a clear, detailed message.

If it's USAA, and they do leave a message, call them back.  While a bit challenging to deal with, if you are persistent they will work with you to ease a financial hardship.  They did with me, but it took some negotiating.

They became much more amenable to negotiating in the last 9 months.
Tony
Tony
2012-04-17 20:37:31
Unknown
Well, maybe the person that had the number before you banked with USAA, or perhaps USAA just has the wrong number on file for someone else.  Don't be a bonehead.... obviously if you have never conducted or attempted to conduct business with them, they would not have any reason to call.  If you are telling the truth, pick up the call and advise them about the wrong number so they quit calling.

You can not truly be this big of a numbskull
loyal member
loyal member
2011-11-16 17:36:41
Unknown
I've been with USAA that whole time, and I continue to receive phenomenal service.  They still set the bar for everybody else.  Sometimes keeping up with business can be tedious due to the nature of the beast.  Sorry to hear of your disappointment.
Former Employee
Former Employee
2011-10-03 02:21:15
Unknown
This makes me sad Rick. I used to work for USAA, and at that time, it was a great place to work, because the company cared SO MUCH about our military members. It seems that has changed under the direction of the new company president. I too have noticed the lack of customer service when dealing with USAA now. I hope that they get their act together and remember what USAA is all about. And in case no one there has said it, thank you Rick for your service. I am truly grateful for all that you have done and continue to do in the name of this great country!

God Bless!
Angie
Angie
2011-06-06 20:58:00
Unknown
USAA Federal Savings Bank about past due loan
Rick
Rick
2011-06-06 20:58:00
Unknown
You have no idea how much USAA has changed.  15 years ago, they were all about customer service, and about helping the military member.  Now, their customer service stinks, they aren't very helpful and they are quick to call you if you even think about paying late.
  Last year,  while I was TDY, my wife forgot to pay my car insurance, so they called my cell, then my work, then my wife... HELLO!  I told them that I was going TDY and that nobody was driving my vehicle...  They knew that I was going TDY to Afghan...  WTF USAA!  In the military that's called sabotage, and during war its punishable by death under the Uniform Code of Military Justice!
  Next time that I'm abroad defending freedom, I have to worry about bullets and missiles coming through the building, and about USAA calling my 1st Sergeant because my wife forgot to pay a bill.
 If you're in the military, you can understand why I'm so bitter.  You know what happens when somebody calls at work because you owe them money!  Makes no difference if you're TDY and your spouse forgets to pay the insurance bill.   Yeah, I faxed USAA a copy of the letter of reprimand...  :-)
Kimberly
Kimberly
2011-06-06 20:58:00
Unknown
do not know who this is as they do not ever leave a message.
GMan
GMan
2011-06-06 20:58:00
Unknown
This is USAA, I have an auto loan with them and my payment is due on the 1st, however if my payday doesn't fall within there 5 day grace I start to receive calls immediately.  Not to bad, but I'm surprise at how they are changing. I guess the bad economy.
KLR
KLR
2010-12-09 16:12:11
Unknown
May be a wrong number. You can call them, give them the number and tell them that you are not who they are looking for, then the calls should stop. People often give incorrect numbers
Dawn
Dawn
2010-08-07 16:20:14
Unknown
Someone who has defaulted on a USAA loan has probably used you as a reference and they are calling you to obtain information about that person. That is why USAA called me recently.
poly
poly
2010-07-22 19:20:33
Unknown
this number calls everyday and when i answer they hang up.  if its USAA i dont have an acct with them. never have and never will if i will get these kind of harrassing calls day in and day out.
jpd
jpd
2010-07-13 19:04:26
Unknown
This is what is called an auto-dialer - which means the calls are generated because most likey they have not received a car payment or some other loan payment.   In my case when I use bill pay from bank of america - they send USAA a check rather than transfer funds electronically because USAA does not accept electronic payments from an on line bill pay for car loans.  In my case- my bank sends them a check - ON Time and USAA applied it to my car insurance or homeowners...  Therefore - I have to get the bank and USAA on the phone and have a pow wow and have the bank send a copy of the signed check and all that jaz.  So it's not a scam - It's USAA and they are a wonderful company - in fact the best.
For my car loan- I have to log on to USAA and select payment - from my bank of america account rather than go to bank of america bill pay.  So chances are - if you got called from this number - then your phone number at some point in time is tied to a loan of some kind.  If you swear up and down to be MISTER DEBT free - as stated above - then somene that has your number has given that to USAA for a loan of some kind.
sgt
sgt
2010-07-06 23:57:33
Event Reminder
its usaa
Bob
Bob
2010-06-30 17:58:31
Unknown
So, it's USAA Federal Savings Bank?  Well, Roger, that is not my bank.  I do not have, nor have I ever had any kind of account with USAA.  Likewise, I have never applied for any type of loan or credit card issued by or on behalf of USAA.  I have no car loan; all my vehicles are paid for 100%.  Same for mortgage.  And the two credit cards that I do have, neither of which are from USAA, are always paid on time.  

Why are they calling me?  They never leave a message.  But they call multiple times per day.
Roger
Roger
2010-06-23 00:49:09
Event Reminder
It's your bank, USAA Federal Savings Bank, calling to kindly remind you that you're late on your car payment/house payment/credit card payment.  Answer, thank them nicely for the reminder and then thank GOD that USAA is your bank and that you don't have to bank with any of the sharks of the banking industry.  I've been with them since I was sixteen (now mid 40's).  Best bank on the planet...  No harassment, just plain good, old fashioned customer service.
Justin
Justin
2010-06-16 16:28:41
Unknown
USAA Banking Services
Justin
Justin
2010-06-16 16:26:05
Unknown
Number has called me twice. Have no idea who or what it is
1-403-463-7485 1-646-484-3370 1-243-123-0290
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