800-531-8398 is USAA collections department. If you are late on your insurance payment they will be calling you from this number to try and arrange a payment.

I got a call from this number today. No message. Now we can block these fools with the iPhone iOS 7. Thank goodness.

This number was previously reported as a debt collector for Direct TV.  I too have received calls from this number.  But, I have NEVER been a Direct TV subscriber.  If this is a collection agency, perhaps it is collecting for others too.  However, as the caller ID simply says Toll Free Call, and the message left on voice Mail does not identify any company, there is no way to tell who the caller was without paying for a reverse number lookup.  I'm not that curious and won't spend money to find out.

The message left was a recording thanking me for my patience and advising that an operator will be with me in a moment.  So, it is an illegal Robocall to start with which does tend to indicate a collection company.  After the initial "partial" announcement thanking for "patience" there is elevator music until the voice mail cuts off.

As I've only had my number for about two months, it is most likely the caller is looking for the numbers previous owner.

Standard collection company of some kind most likely Arizona based.

Standard procedure...

Direct TV collections, I owe them for a final bill.  I thought it was paid since I cut service off one month before contract expired; but they charged me a termination fee.

It is USAA calling about my car insurance payment being late. Im with the rest of you... I appreciate the reminders my days get so busy I dont remember what bills I've paid or not paid. Clearly I forgot to pay this one!!!! Lol

USAA.  They ask for your PIN, which is not your user name and password.  They ask for your PIN for any internet or phone interaction.

You have to wonder, USAA does so many things well.  Why are they too frigging dumb to put "USAA" on the caller ID?

It is USAA. I'd forgotten to pay my bill and it was a courtesy call. I was glad they called instead of just cancelling my policy.

Also was nearing my cancellation date for my policy.  It is indeed USAA calling, and yes they as you for your account no and name.  Its a legitimate call for what ever situation may be taking place re: doing business with USAA.

Its USAA but not always about past due balances. They just called me about a flood claim I have pending.

that actually is USAA and isn't some scammer.  they ask you for your name and your policy number.  they never ever ask you for your passwords.

Yeah, it's for a past due balance from USAA Auto Insurance. Forgot I signed up for monthly this time...lol

my insurance is past due as well.  I know that's what it is hahaaa!

Its not a spam. Its about your insurance policy that is probably overdue. I know mine is... baha!
Tough economy folks, don't judge.

i'm in the USA just over a month.i have no idea what USAA is and this number call me.it's a spam !!!!

Call from USAA about a past due balance

it IS USAA

I've actually gotten emails from them about this exact subject in the past.  I was told that USAA will NEVER call you to verify info...the only verifications you have to provide are done when you call in and somebody at USAA needs to access your account.

Received a call - all i got was a background "holding" music.  No person ever came on the phone.

I called USAA and verified that this is a correct number for thier flood department. They did verify that they should not be asking for login information. The agent I spoke to was going to investigate the issue.

said they were from USAA, giving me a courtesy call and needed me to verify my account number and password.  i refused and told them that they should have that information on file.  they insisted that i needed to confirm the information.  

i refused to give them any information.

Since when does a reputable company request password verification?