800-569-5709
Xentel DM fined $500,000
Xentel DM fined $500,000
2011-06-08 06:48:04
Non-profit Organization
here's a new story about Xentel DM
i just got  told about

[www.theglobeandmail.com/globe-investor/bell-f ... article1844965/]

Bell fined $1.3-million for violating do not call rules

IAIN MARLOW
TELECOM REPORTER

From Tuesday's Globe and Mail

Published Monday, Dec. 20, 2010 4:21PM
Last updated Thursday, Mar. 24, 2011 2:52PM

As the CRTC ratchets up its response to the widely loathed practice of telemarketing, it has hit Bell Canada with a record-setting $1.3-million penalty for calls that violated the National Do Not Call List.

It is the largest penalty the Canadian Radio-television and Telecommunications Commission has ever issued for violating its telemarketing regulations. On Friday, it issued a $500,000 penalty to Xentel DM, a telemarketing company that was abusing an exemption granted to charities. The CRTC has been flooded with hundreds of thousands of complaints about these types of calls, which often interrupt dinner conversations with unwanted sales pitches.
Laura
Laura
2011-06-06 20:58:06
Unknown
Who's calling me?
Dean
Dean
2011-06-06 20:58:06
Unknown
Received several calls from this number. They never leave a message.
THEM
THEM
2011-06-05 03:06:05
Non-profit Organization
the caller is Xentel DM - on behalf of the Surrey Women's Centre Society

They do a lot of strange calling and other stuff

Donor Relationship Enhancement
------------------------------------------------
One key way of enhancing the profile of any charitable organization is by building lasting relationships between the organization and individual supporters. Direct contact is one of the most effective tools to accomplish this. But, it is time-consuming, complicated and costly.

Whether you are looking to establish relationships with new supporters, want to re-connect with lapsed supporters, or want to update past supporters on what your organization is achieving and give them the opportunity to renew their support, Xentel can help.

Xentel's relationship-based, integrated database and direct marketing services incorporate direct mail, tele-services and the internet. These cornerstones of building and maintaining productive, effective relationships with a large base of supporters are all in one affordable package.

We bring you many years of highly successful relationship development experience, extensive data resources, and comprehensive in-house computer telephony integration and digital media expertise. Xentel offers you highly specialized, integrated relationship-building services that will significantly enhance your profile, support base and resulting revenues. We can help you establish and nurture tens of thousands of lasting relationships with individuals and businesses.

Through over 30 years of growth, Xentel has become recognized for professionalism, innovation, know-how and a unique "can-do" attitude. The standards we set for ourselves are among the highest in the industry, translating into success and satisfaction for our clients.

Xentel is structured, staffed and equipped to handle just about every aspect of your profile building, relationship development program sensitively, consistently, efficiently and cost-effectively. Proven people, techniques and systems translate into exceptionally cost effective and successful campaigns. We focus on producing a winning campaign every time, building donor relationships and putting money in the bank for our clients.

Since 1979, the entrepreneurial spirit has fuelled Xentel's progress, driving its success and growth. If your donor development or fund-raising goals seem too great a challenge or too risky?or maybe even impossible?think again. We've helped many people and organizations achieve goals they once considered impossible. Chances are we'll find a way to make that happen for you.

Xentel is a one-stop source for image enhancement services. With 20 offices and 1,900 employees, we currently assist community service and charitable organizations throughout North America. We believe that integrity, innovation and experience matter. And we believe that we should be judged by what we help our clients achieve. Call us. It will be worth your while.

---
Services
-------------
Event-driven Enhancement - The Company's creative and concept team is constantly developing and refining its entertainment and other products. Event tours are managed from the Fort Lauderdale, Toronto and Calgary offices.

Donor Relationship Enhancement - Xentel's relationship-based, integrated database and direct marketing services incorporate direct mail, tele-services and the internet. These cornerstones of building and maintaining productive, effective relationships with a large base of supporters are all in one affordable package.

List and Data Services - The Company's extensive data and MIS resources are housed in Calgary, where systems management and upgrading are ongoing and new list resources are constantly developed and tested. All offices are linked real-time to a dedicated, continental wide area network and Intranet. Sales management and productivity reports can be extracted in real time.

Teleservices and Fulfillment - Xentel operates 21 predictive dialer equipped regional sales centers strategically located throughout North America to sensitively and effectively promote your organization.

Telephony programming, development, assembly, sales and primary technical support staff are based in Calgary. Technical support staff are also located in Toronto and Fort Lauderdale and provide 24/7 support to all Xentel operations.

Centralized fulfillment from Calgary and Milwaukee allow the Company to best serve our call centers and clients with the knowledge that a quick turn around disaster relief process can be put in place if either center for any reaon was unable to fulfill their requirements. Each sale and pledge is immediately and automatically registered on the Company's centralized transaction management system. Within 24 hours of a sale, a personalized fulfillment package is mailed from the respective center. Payments are mailed back by customers to our centralized caging centers and deposited to the appropriate project accounts. Credit card payments are taken over the phone and processed online through Xentel electronic banking arrangements with major banks. Customers with questions regarding their pledge, tax receipts, tickets or general queries receive courteous, knowledgeable and timely responses from our live agent customer care center.

Creative Services - Full internet and print design and production facilities are located in Calgary and Milwaukee. Xentel has access to first class suppliers, subcontractors and printers at highly competitive prices.

---

Concerts/Shows/Sports
    
Xentel creates, markets and presents sports and entertainment events in partnership with host organizations across the continent. These family-oriented live entertainment events have loyal fans and stand out as offering high quality at affordable prices.

Shows
----------
-Illusions - Magic 'N Miracles
-The Oldies Tour
-The Royal Canadian Circus
-Shrine Circus
-Shrine Fantasy Show
-Comedy Shows
-Wonder N Illusions


Sporting Events
-----------------------
-Allstars Baseball Benefit
-Battle of the Badges - Hockey
-Celebrity Slow Pitch Challenge
-Hockey Hall of Fame Legends Classic hockey game
-Oldtimers' Hockey Challenge
-Softball


- www.xentelhockey.com


Past Tours
----------------
-A Christmas Carol
-Aladdin
-Alice in Wonderland
-Andy Childs
-Babes in Toyland
-Baillie & The Boys
-Barrage
-Beauty and the Beast
-Bellamy Brothers and Deborah Allen
-Beth and April Stevens
-BJ Thomas
-Billy Joe Royal
-BlackHawk
-Bryan White
-The Cast of BeatleMania
-Cinderella
-Classic Rock Allstars
-Confederate Railroad
-The Crystals
-David Lee Murphy & Lee Roy Parnell
-Dickey Lee
-Doug Stone
-Echoes of Legends
-Elston Gunn
-Eric Heatherly
-Exile and Highway 101
-Faith Hill/Tim McGraw
-Freddy Cannon
-Grupo Vida
-Jack Ingram
-Janie Fricke
-Joanie Sommers
-Joe Diffie
-John Anderson and The Larkins
-Lacy J. Dalton
-Ladies of the '80s
   (Juice Newton, Janie Fricke, Lacy J. Dalton)
-LeAnn Rimes
-Lipizzaner Stallions
-Lou Christie, Frankie Ford, Little Eva-The Kingsmen
-Marty Stuart
-The Mexican International Circus
-Michael Peterson
-Michelle Wright/Thomas Wade
-Montgomery Gentry / Adkins
-Mustang Sally
-Phil Vassar & Craig Morgan
-Pinocchio
-Pippi Longstocking
-Rock 'N Country
-Rocky & the Rollers
-Ruben Ramos
-Sensational 60's
(Gary Lewis & the Playboys, Mark Lindsay, Mitch Ryder, Shangri-Las)
-The Roy Orbison Story
-Sammy Kershaw
-Shake, Rattle & Soul
-Sleeping Beauty
-Sons of the Desert
-Super Scientific Circus
-Symphony of Fiddles
-The Tokens
-Tim McGraw
-Tim McGraw and Kenny Chesney
-Tim McGraw and Jessica Andrews
-The Wizard of Oz
dutchie
dutchie
2011-04-13 02:28:40
Non-profit Organization
I am fed up with 2-3 calls per day every day.
Stop calling!
marianne
marianne
2010-09-09 02:16:40
Unknown
You should not be calling us again.  This number belongs to an elderly lady.  DO NO CALL HER!
Call Block
Call Block
2010-06-10 07:27:45
Telemarketer
Call Block may be a free service available on your phone. Just check with your phone company.
Siva
Siva
2010-05-29 00:32:24
Unknown
I don't want the calls from this no. 800-569-5709. Please stop calling me .I've got too oftens called from this no.
tiredMOM
tiredMOM
2010-05-21 21:22:22
Unknown
Stop calling me at all hours of the day and hanging up when I answer!!!!
Jack
Jack
2009-05-15 22:09:21
Unknown
Also have been getting calls from this number with no one on the other end.  Call 1-800-204-1341 and after listening to all the crap you can eventually get on their do not call list.
Cary Proust
Cary Proust
2009-04-14 23:02:50
Unknown
I don't want these calls and have registered for the do not call list. Still getting telemarketers and pollsters! 800-569-5709
Surrey Forest Gnome
Surrey Forest Gnome
2009-04-01 01:48:12
Unknown
A few minutes after a call from an "unknown name" "unknown number" there was a call from 1-800-569-5709 . In both cases there was nobody on the other end of the line until it disconnected. This was 1:30 pm PDT and 1:37 pm PDT on March 31.

Notable because I have a relatively new phone number -- 3 months which isn't listed in directories yet -- though it is listed in online directories.

I can call screen to an extent these nuisance calls, but I have friends from out of province who use odd LD services which sometimes show odd call display info as to who is calling. Sometimes it is 1 800 numbers, sometimes it is unknown local numbers or sometimes out of province or out of country...

What a pain! Personally I would rather get junk mail. At least I can chose When I open it!

Gnome
bugged
bugged
2008-03-13 19:48:08
Unknown
1-800-569-5709
is a Surrey, British Columbia Women's Center.
They are looking for donation.
Automated telephone number calling system
1-646-657-3057 1-760-705-8888 1-402-220-4351
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