800-736-6615
Octavarium Orchestra
Octavarium Orchestra
2013-12-12 17:40:17
Debt Collector
They call and call for someone who may be a neighbor. I have told them that this is not the free errand service. They get really upset.

So after several weeks of this, I told them I tried to go to that neighbor, but that they were blown up making a bomb. No call since them.

These people are losers and scammers, how much money did they spend calling and calling? Probably they called everyone else around here too.
The Dude
The Dude
2013-12-12 12:35:34
Debt Collector
Ah ha ha...just look at their website, trust me they are shady as hell. If they are legit, they should be ashamed of themselves. That website is super unprofessional. It won't even load properly, and it's full of errors.
http://www.ucicollects.com/
Michael Duncanson
Michael Duncanson
2013-10-17 20:14:25
Prank Call
"Please have Michael Duncanson return this call."
BessieM
BessieM
2013-04-26 18:32:03
Debt Collector
This number keeps calling me indicating they have an urgent message for someone who does not live here. I have had the same number since 1969, so they cannot be confused as to own this number. I do not owe anyone or have I ever owed anyone any money. They just argue and argue until I finally hang up. They need to be out of business.
Pete
Pete
2013-02-20 20:02:21
Debt Collector
It's one thing to keep saying 'don't blame them for doing their job,' but it seems like they're blindly attacking whoever they might get a dollar from regardless.  Similar to stories above, 4 years ago for a week, and again today I've gotten VERY unfriendly and threatening calls regarding a debt of income tax I owed to the State of Virginia in 1989 for $15,000.00.  

I was born in 1981, some quick math should show I most likely didn't incur $15,000 in income tax debt unless I was an unusually gifted 8 year old(even then it'd be income in my guardian's name, and much more complicated.)  Put this together with the fact that no one in my family had set foot in the state of Virginia until the year 2002, and it becomes slightly ridiculous.  

After explaining today to Beth Adams at extension 703 497 5044 that I was 7 or 8 years old at the time of the debt, she pleasantly informed me she would be moving ahead with putting a lien on my assets.  When I questioned how I could have earned 15k at the tender age of 8, she got irate with me and let me know she didn't want to bicker back and forth.  

I told her I would have my lawyer contact her, she gave me her number and summarily hung up on me mid sentence.  Explain away the actions all you want, I understand it's a cut throat business with laws and liars on every bend, but it's obvious this is a group of money grubbing leeches with no real interest in anything but getting every cent they can out of every phone number put under their nose.

Also note that of the two 'pro' voices posting on this thread, one admits to being a former employee, the other chooses to list the company name with the familiarity of UCI whereas every other post the companies full name.  It's the small things that tend to show the truth of things.
Barbara Earl
Barbara Earl
2012-02-03 01:02:05
Debt Collector
A recorded message said that this was a debt collection - United Consumers INc. and that my son needed to call them back.
I knew it was a scam - we have gotten calls like this before - so I just ignored it!!
Old Employee
Old Employee
2011-11-10 22:42:01
Unknown
Again, YOU are missing Okie Dokies point. No one is blind dialing. Please think about how impractical that is. No one makes a living off of that. Sadly they use services that have links to old information or possibles. They also link to associates. No one is harrassing you. Be civil, call back, and have your number removed.
Old employee
Old employee
2011-11-10 22:38:59
Unknown
You hit all the right points. People just don't get it an get emotional over the issue. It is an inconvenience to get these calls when you are not the actual debtor but to fly off the handle is silly and irrational.
This is a legit business although the employees do not use their real names. Bertha Green is an AKA. They skip trace using legitmate services that they pay for; not just Google or Yellow Pages. A lot of skip tracing sites like Skipease will also give out associates of people. To blame each collector is just silly. People have jobs. This isn't a good job but in this day and age it IS a job!
Hope they stop
Hope they stop
2011-08-05 16:54:50
Debt Collector
I have received several messages on my anwsering machine from this company asking for a certain individual with my same last name but I do not know or have ever heard of this person.  I was actually home when they called today and answered the phone.  It was a recording asking me if I was this other person; press 2 for yes and 3 for no.  I pressed three thinking that would be the end of it...no, the recording just stated that they would call back.  SO...I called them back and told the woman that answered the phone that no one by the name they were looking for lived here so she put me on hold and transferred me to a man who asked how he could help and I told him the person he was looking for did not live at my address; he then asked for the number that had been called (my home number) which I gave him and for my name; I only gave him my first name.  He said he would take my number off their list and thanked me and hung up.  I hope this is the end of it.
laura  s
laura s
2011-06-06 20:58:21
Unknown
This # keep calling me. Who are they?
Okie Dokie
Okie Dokie
2011-02-17 18:15:45
Unknown
Unthoughtful-I don't miss the point at all.  That specific company is not making a living by essentially blind calling looking for debtors-that would be your assumption and until you can prove otherwise it remains an assumption.  

Example: lets say I have to go to the hospital, I (their customer) give them a fake address (but this address happens to really exist) and a fake phone number (again the phone number exists) When a collection agency receives the info from the Hospital it has all the info the Hospital was given by that person.  The collection agency calls the number given, they find out the number that was given was incorrect, so they do a reverse address and obtain another phone number by the address.  (this is also  called skiptracing).  Now the company has the phone number that matches the address, they call and the person on the other end says "No one by that name lives here" and hangs up the phone.  Well, guess what the collection agency is in a delimma because no one verified if the address they found matched with the phone number they called by the person who answered.  Telephone numbers change faster than the databases the phone companies use.  
There is a lot more to their job than you even realize and until you are on the other end you will never understand it.  
I can assure you they are legit.  I can also help those who are in this kind of situation, but you also have to be open minded before you start screaming and yelling.  

To any person who calls them back from a message left for someone you do not know, you have to 1st realize they can not tell you any information on the account if you are not that person-IT IS AGAINST THE LAW.  2nd-Call them back tell them you keep receiving calls for "XXX" on your voicemail and you do not know who they are.  Verify you phone number with them.  Then ask them if there is any way you can make sure this persons address is not the same as yours without giving the entire address.  This will help eliminate a possible reverse lookup and retrieve your phone number again.  If you call them and ask "How did you get my number." They are unable to answer that too because again it is AGAINST THE LAW for them to give someone else's info out, this includes the company in which they are collecting for.  

So no, I don't miss the point and it also depends upon how the other person reacts.  If they never pick up the phone to talk to them, then who told them to stop calling?  If a person wants them to break the law before resolving the issue, it will never get resolved bacause they can't break the law.  They are not breaking the law when they call, especially if you owe the bill and signed the agreement that you give them the right to turn this over to a collection agency if the bill is not paid in 30-90 days.  

I never once called a debtor and yelled...Not once called a phone number over and over that did not belong to that person unless they refused to help me resolve it.  You would be surprised on how many people say "I don't know anyone by that name" and hang up, for me to call back the next day and BINGO I have the debtor on the phone!

Not every debt collection agency is the same and they will help get your phone number out of their system if you really do not know the person they are calling for, you just have to be patient when you call and allow them an opportunity before screaming and yelling at them.
Unthoughtful practice
Unthoughtful practice
2011-01-06 20:10:55
Debt Collector
Okie, I think your missing the point here. This company is making a living by essentially blind calling looking for debtors. It's one thing to get a wrong number, it's another to make someone else concerned and have them call back to discover it's a wrong number. It is not ethical business practice to harass a bunch of innocent people for the sake of some contracting business that couldn't keep tabs on their debtors. I gain nothing from UCI, the contracted companies, or the debtors interactions and I have nothing to do with it, so don't call me in blind hope that someone I've never heard of  just might live in my house somehow. Clearly this is a sketchy company that puts profits above harassing innocent people with dumb and crude search algorithms.
okie dokie
okie dokie
2010-12-31 06:05:22
Debt Collector
Here it is in a nutshell:

The bill collectors have a difficult job, there are rules they have to follow and those rules pee us off who owe debts....

By law  a bill collector can not divuldge any info until they verify they are speaking to that person.  This is why you receive messages "Personal Business Matter".  It is against the law for them to leave a message about the debt or discuss the debt with anyone unless the debtor gives them permission.  

If they are given an account from the company, they go by that info, if a debt is incorrect, you have to understand 75% of the people who rightfully owe the bill are saying "It's not mine."  In order for the collection agency to remove you from their system there are regulations they have to follow set forth by the company the bill is originally owed.  Example: Someone states they don't owe a bill, they can't send it back to the company stating "Debtor states does not owe bill" again that would be 75% of the people they talk to.  When they ask for proof, they can then send that proof back to the company that claims you owe the bill to, have them investigate and come back to the collection agency with a determination.  This is also how they find glitches that may have occured when the company who hired the collection agency downloaded all the accounts.  

To write the BBB because they left a message to contact them in regards to a personal business matter, is not ethical because it's little things like that, that will make a rating go down because of thier  lack of knowledge of the collection laws.  

AKA: you can go directly to the source, the company who sent your account to them.  If they state you have to go through the collection agency then that's what you have to do, otherwise work it out with the company you owe the bill to.  

I wish I were a bill collector...lol
Jimmy Neutron
Jimmy Neutron
2010-05-04 16:06:58
Debt Collector
I had major issues with this company a few years ago.  They are a debt collection agency, plain and simple.  

Our issue came when me and my wife were married.  A couple of months after that, they were looking for someone with my wife's name (she changed her last to mine).  Apparently, someone owed medical bills of $4,000 dollars by my wife's new name.  The thing is, the bills were 5 years old, so they were not her's.  Well that wasn't good enough for the agency, they wanted her personal information such as social security and birth date to confirm the bills were not hers.  No way would I give that information out to them.  

I filed a complaint with the Better Business Bureau and mailed a form letter that I found on the internet to end their calls.  All they care is to find someone to pay the bill, if it is the right person or not.  In fact, my wife and I didn't even live in the area when the services were rendered.  But the company was doing everything in their power for us to pay the debt that did not belong to us.  And they would not believe it.  I am sure they hear stories like that all the time, but we had documented proof which I send to the BBB that the debt was not ours and for them to back off.  

They are very unreasonable, shady, and I wouldn't even talk to them.  My wife and I are very protective of our personal information and no way would I give it to this company.
Sneeze
Sneeze
2010-03-18 15:51:19
Unknown
I've been getting these calls for over a year.  Usually it's a robo-call that asks for a name similar to mine.  I don't generally answer my phone unless I recognize the incoming number and I've never called these people back and don't intend to.  I thought the organizations that got away with the crap were overseas to evade U.S. laws; if this group is really located in VA I'm surprised legal action hasn't been taken against them.
Dave
Dave
2010-03-04 21:36:17
Unknown
1-800-736-6615 has called me twice this week.  They say it is about a "personal business matter." They don't say who they are.  Sounds too fishy to me.  I have no intention of calling them until they identify who it is they want to speak to and precisely WHAT it is about.  I live in Washington DC.
Victoria
Victoria
2009-11-30 19:01:16
Unknown
Called for someone named Brenda Johnson. My phone is listed using the last name Johnson, but isn't my actual last name. Listed phone under different name deliberately to avoid paying to have it unpublished. When people call ask for anyone with that name, I immediately know it's a collection or telemarketing business.
Andy
Andy
2009-09-14 16:38:29
Unknown
My wife received the call stating she owes the state of virgina $800.00 dollars because she didn't file a tax claim for 1988.

they wanted her to have me send a copy of my 1989 tax return.  We did not live in Virgina in 1988, nor were we married in 1988.

smells like scam to me.
Kay
Kay
2009-06-15 19:21:53
Unknown
I received a call today with the same automated message, "please call us back at 1-800-736-6615 regarding a personal business matter."  However, the caller asked for no one specifically by name.  I have been receiving these calls since moving and receiving a new home telephone number.  I haven't been home to answer the calls, but I have every intention of reporting them to the General Attorney of the Commonwealth of Virginia.
Laura C
Laura C
2009-05-21 17:52:42
Unknown
They called and when I noticed it was an 800 number -- I let it go to voice mail.  They left a message and asked that I call back about personal business matter.  I have gotten 800 numbers over the past several months for warranty, insurance, personal business, etc.  When will this stop!
Marek
Marek
2009-05-07 20:26:12
Unknown
They have been calling for a couple of months and leaving the same message: "call us back about personal business matter."
Grant
Grant
2009-03-26 14:59:01
Unknown
Thanks for the posting, and thanks to everyone else.  I got a call and was worried but I was at work.  I googled this before calling back and now I have peace of mind.  What they're doing should be reported and I'm glad you took the effort to do just that.  Thank you for stepping up and taking time out of your day to prevent these types of things.
Sloppy business
Sloppy business
2009-03-16 17:34:48
Debt Collector
To Whom It May Concern:

Note: this same complaint was filed via on-line forms with the Attorney Generals for the State of Washington and the Commonwealth of Virginia

United Consumers Inc has been harrassing me by making repeated (six) calls to my home phone, by recorded voice, asking an individual not known to me (Katrina J Cook) to call 1-800 736-6615 "on a personal matter".

I returned the call today and spoke to three people.  I was trying to determine why UCI associated my phone number with this individual.  The first one asked me "what don't you understand" and hung up on me when I asked her the same question back.  I called back and asked to speak with a supervisor.  I was passed to Bertha Green, who told me UCI was located in Woodbridge VA and that they used skip tracing (and would not define that term) and DA (directory assistance) to get phone numbrs.  She could not answer when I asked who it was that determined this individual was associated somehow with me, and at my request passed me to her supervisor.

I spoke with Matt Washington, who informed me that UCI outsources their business to a company he would not identify, and that UCI has no way to know it is a "wrong number" until I called to tell them.

I do believe they have taken my number off their records, but I still want to register a complaint.  The recorded voice that calls me does not indicate any course of action for anyone other than the unknown individual.  They continue to call until someone returns the call.  There is NO BASIS for them associating that person with me.  They refuse to recognize that it is THEIR obligation to determine and call the correct number, and that it is INAPPROPRIATE to make repeated calls unless they have some firm evidence that the person they are looking for actually is associated with my number.

Please consider this a formal complaint against United Consumers Inc.
Angry innocent third party
Angry innocent third party
2009-03-13 19:08:02
Unknown
I am getting the same calls.  My calls are for several different people.  I was told that for each person I need to call them back to get my number off the list.  So far, I have gotten calls for at least four people.  

The most annoying issue is that I have dropped off important work calls thinking that another call I am expecting is coming in just to get an automated message and no way to contact them without me having to take my time to call them.  

I would like to find several people with the same issue to make a legal claim against them.  They should at the least have a dial "0" to get an operator instead of wasting people's time to call them back.  

I have called them back over and over again and they tell me I am harassing them.  As I was talking they rudely tried to interrupt me instead of listening and because I continued to explain the issue, they hung up on me.  

I find their practices appalling.  

United Consumer
1-800736-6615
tired of this crap
tired of this crap
2009-02-27 19:41:16
Debt Collector
called my 70 year old mother numerous times a day and sometimes there
was silence and others someone would tell her to call this number
about a personal matter.  One time they asked for a party who we
do not know and that if it was him, he needed to call that number back.

I called them today and told them to QUIT calling my mother and that if they continue legal action will be taken...they claim the directory assistance gave them her number.  BETTER BE THE END!
walkingby
walkingby
2008-09-01 18:33:02
Debt Collector
It is United Consumers Inc.
14205 Telegraph Road, Woodbridge, VA 22192
http://www.ucicollects.com
1-800-299-1124 1-800-311-6599 1-401-889-9876
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