If you get the call do not give any info always call the chase direct line and they will help
It's Chase. An outside source called and advised that someone may have my card number and therefore, the fraud department called to verify the most recent activity and to advise that a new card has been issued and will be in my possession in the next 5 to 7 business days.
I just received a call/voice mail from Chase Bank at 800-978-8664 regarding possible fraudulent charges on my debit card. Just prior to the call, I received a text from 33748 informing me of the same and the call back number in the text is 800-935-9935. Since it was just a recording, they stated they're sending me a new debit card. This appears to be legit as I looked up the numbers on-line. I, of course, will be going to my local Chase to confirm.
Number seems to be legit (SEE CAVEAT BELOW). Checked my email, and I had one from Chase saying they were sending me a new card. I checked my recent transactions and didn't see anything, so I'm guessing this is Heartbleed-related, and just a better-safe-than-sorry thing. I went through something similar a few months ago when Target screwed the pooch, and it went about the same way; I got a call, an email, and a new card a few days later.
(CAVEAT) THAT SAID, caller ID can be spoofed, so don't give any information out to anyone who calls you. Just like, ever. Call the number on the card.
The message is REAL, they verify two bits of info you set up with the bank. I use white pages app, that shows caller info regardless if they have caller I'd shown. I took the call, but if your that afraid, then I would call your bank ASAP, from the number off your bank card. I hope this was helpful since you all made a whole forum on it.
I received two calls from this number. Also an email from Chase stating my debit card was being cancelled and I needed to use the new one they mailed to me. Never received one. Based on the claims of SCAM on this site I called the number on the back of my Chase Biz card 800-242-7338. The rep says my card was 'potentially comprised' because of a transaction I had done with a vendor about a month ago. So I will be going to the local branch to have a new card issued.
Rather than arguing the validity of this number just call the number on the back of your card, people.
This is a legitimate number from Chase. My account was compromised and this number called me after my new card was issued reminding me to activate the new card and destroy the old one. I still advise one to call the number on the back of the card for more information.
I received a call from this number identifying themselves as Chase Fraud. When I called them, they confirmed my card number and my address but DID NOT ask for my social. They also verified what I call out-of-wallet questions that I selected the correct answer to. They also confirmed my last transaction to me and indicated that the call was triggered by an attempted ATM transaction that I did not make. After I hung up with them, I contacted the number on the back of my card to verify that this was a legit Chase number and they validated it for me and the apparent fraudulent activity on the account. This number is legitimate for Chase Fraud department.
This is legit. They will also call you if they send you a new card and you have not activated it, so it isnt always that there is sketchy activity on the card.
This is a real call. But, be safe, just listen to the message and then hangup and call Chase directly. Our call was in regard to a website that was compromised with a stored credit card #. No incidents but they are replacing the credit card as a safety measure.
They call me today, Dec 13, 2013 & didn't leave a message. Funny thing is that I don't have any credit card nor any account with them or anybody for that matter. So, be very careful !!!!!!
Yes you are correct this is a Chase Debit Card Fraud Prevention Number. If you have doubts call the number at the back of your card.
I have chase frauds real number from past experience. i just received the call from 8009788664 and it is not the same. and after reading up on this number i am glad i never answered. aside from that i only have 5 bucks in my account anyways lol
I got this call from 800-978-8664 about fraud detection on my account. The guy did ask for my card number and address, so I had a really bad feeling that he was lying about being with Chase. So, I called the 800-935-9935 number on the back of my debit card. They did verified that the 8664 number is indeed one of their fraud detection departments and she also verified that my account is alerted for potential fraud. They are already in the process of sending me a new debit card. So, the 800-978-8664 checks out!
This is a LEGITIMATE Chase Fraud Detection!
I first got 2 text messages: 1 saying to activate a new debit card when it arrives in the mail and 2 Chase asking me to call them at 1-800-935-9935 for fraud prevention.
I then got a call from 1-800-978-8664 on my cell (I didn't pick up). Then I got a call from same number on my home phone (I also didn't pick up).
I called the 1-800-935-9935 on the back of my Chase Debit Card and spoke to a lady that said it was a legit call. She said that my debit card was in risk of fraud and that a new one was already on it's way.
Phineas T. Bluster
I got FOUR calls and a Text from this number a couple of days ago informing me that my Chase Debit Card had been compromised. So I actually headed down to my nearby Chase branch to check into it.
The number IS legitimate--the rep at the Chase branch confirmed it. And the Text didn't ask me to do anything that was unsafe--referring me to the number on the back of my Debit Card, or their 1-800-935-9935 customer service number.
MY quarrel with this is the 1-800-978-8664 number was only identified as "Toll Free Call" and not from Chase. Also, except for the Text, Chase left no other messages on the two lines they called.
Chase needs to be a lot less sloppy with their calling practices, but the number itself is good.
Got a text first that stated my debit card "may have been compromised". So i immeidately called Chase from my work phone. While speaking to a Chase Rep, this number called me ** It's Legite ** Chase Debit Card Fraud Prevention **
second call from this number this morning within an hour. I don't answer these calls, just let them ring. Answered a call from this number several months ago since people said it was legit. It was a robo call asking for my son, mispronouncing his first name. He has NEVER had a Chase debit card and neither have I. Both of our credit card accounts with Chase have been closed for over 8 years. If Chase doesn't know this then it's THEIR problem!!
CID said Toll Free Caller. Call came just before 9 AM. I answered a call from this number several months back since people here have said it's a legit call from Chase. It was a robo call using my son's name, pronounced wrong. He has not had a Chase card in over 8 years and neither have I. If the card really IS compromised it's THEIR problem. Didn't answer today and won't answer another. I would think Chase would know when a card has been canceled and an account closed!!
Missed call. No message left. No unusual activity on my account. Also got a call on another line which is unknown to Chase. No email received.
you were armed with gun in hand? where you live. good night nurse
from Chase bank debit card fraud dep. All recorded message, THEY DO NOT ASK YOU FOR ANY INFORMATION.
They inform you that your debit card may have been comprismied and are sending you a new one. and if you see any bogus charges on your account, call the main chase phone number on the back of your debit card to report it.
Folks, don't trust the "IT'S A SCAM," OR the "IT'S LEGIT" posts. Do yourselves a favor, ignore all the spam and comments, do NOT give any info over the phone to someone who just called you and claims to be someone OR gives you a number to call back, and ALWAYS:
CALL THE NUMBER ON THE BACK OF YOUR CARD.
Always. Call. The. Number. On. Your. Card. Problem solved.
Folks, don't trust the "IT'S A SCAM," OR the "IT'S LEGIT" posts. Do yourselves a favor, ignore all the spam and comments, do NOT give any info over the phone, and ALWAYS:
CALL THE NUMBER ON THE BACK OF YOUR CARD.
Always. Call. The. Number. On. Your. Card. Problem solved.
I called Chase and they confirmed the information as far as the suspicious activity. They are sending me a new card. Being a retired police officer, I'm pretty thorough about questioning the bank. So it appears this is a legitimate notification.
This is a valid number from chase . I called the number from the back of my card and talked to a chase representative and they confirmed its their number. They said that a merchant that i recently used had their terminal compromised and so chase was taking a precautionary step by cancelling all cards used at that terminal and issuing a new one.
I am currently on the phone with CHASE after calling the customer service number on the back of my card. They have confirmed that they did, in fact, issue the message alert to my phone as well as the subsequent phone voicemail message. When I attempted to determine just exactly what triggered the alert on my account, no one ( and I went through several layers of the company, seemed to have any information. So, although CHASE, once again, has proved to be totally incompetent in their communications with customers, this is, in fact, a CHASE number.
This IS a legitimate number for Chase Bank. I just called Customer Service. They confirmed its validity.
This number is from chase. I just got a text, call on my cell and one to my home phone. I had all ready called 800 935 9935 (number on back of debit card) and spoke with a OVERSEAS rep (when are they gonna learn you can't fool anyone). Anyway, seems some "3rd party" had compromised a load of debit cards and chase was going to issue a new card (numbers). I also have this number saved in my contacts so when they call.. I know it's an alert from chase and I answer.