Keeps calling our business phone

Apparently USA Security is trying to distance themselves from "USA Security Promotions" as well...here's a copy of their complaint:

Have you been receiving unsolicited phone calls from USA Security Promotions offering ?Free 3-in-1? Security Systems
Posted by usasecurity in Uncategorized on October 15, 2013

It as come to USA Security?s attention that USA SECURITY PROMOTIONS, LLC has been auto dialing customers from the following numbers: (360) 474-3278, (971) 220-1121, (260) 969-9387, (253) 246- 8573, (406) 219-2103, (206) 496-0439, (503) 457-1367, (859) 757- 2867, and (503) 468-5110 offering free 3-in-1 home security systems.  Many of the homes dialed are on the National Do Not Call Registry.  USA Security has been called several times by individuals contacted by USA SECURITY PROMOTIONS, LLC, stating that they were harassed, treated rudely, and repeatedly called back after asking to opt out of the program.

USA Security (US, WE) are not USA Security Promotions, LLC, and WE are not autodialing home owners.   WE are doing everything in our power to rectify the situation.   Below is the legal complaints USA Security has made toward Robert Newkirk III, ISI Alarms, and USA SECURITY PROMOTIONS, LLC.

 
TO: Robert B. Newkirk, III
Registered Agent
USA Security Promotions, LLC
P.O. Box 2536
19810 W. Catawba Ave., Suite E
Cornelius, NC 28031
Managing Principal
USA Security Promotions, LLC
310 N. Front Street, Suite 3-340
Wilmington, NC 28401
Re: Unlawful Telemarketing Campaign on Behalf of USA Security Promotions, LLC and lSI Alarms NC, Inc.

Dear Mr. Newkirk:

I am counsel for USA Security, Inc. ? a Minnesota-based, nationally-renowned, business that has been providing residential, commercial and enterprise customers with security solutions for the past ten years. In recent months, my client has been forced to respond to angry consumers who have received telemarketing calls from a company purporting to be ?USA Security.? Because USA Security, Inc. has never engaged in any telemarketing activities, it is impossible that these consumers were contacted on behalf of my client.

Our investigation into the telemarketing calls at issue has revealed the following details:

A North Carolina-based company called USA Security Promotions LLC is behind the telemarketing campaign at issue.
Records on file with the North Carolina Secretary of State indicate that you helped form USA Security Promotions LLC on March 5, 2013.
These records further indicate that you currently serve as the company?s registered agent.
Separate records on file with the North Carolina Secretary of State indicate that you also helped form a company called lSI Alarms NC, Inc. on May 23, 2006. These records indicate that you still serve as lSI Alarms NC, Inc.?s registered agent.
Beginning sometime prior to April 2012, LSI Alarms began making telemarketing calls to consumers throughout the country (most of whom were on the Do Not Call Registry) from multiple numbers including (360) 474-3278, (971) 220-1121, (260) 969-9387, (253) 246- 8573, (406) 219-2103, (206) 496-0439, (503) 457-1367, (859) 757- 2867, and (503) 468-5110. During these calls LSI Alarms would offer to install ?free? home security equipment in exchange for the homeowner?s agreement to place a promotional sign in front of the home. The overwhelming majority of people who were contacted as part of the telemarketing campaign viewed the ,calls as aggravating, harassing and frightening. During these calls, lSI Alarms stated that it had received consumer contact information from local law enforcement because of high crime rates. lSI Alarms also used the names ?Honeywell Security,? ?Security Promotions,? ?General Electric Security,? and ?Security Call Center? as part of its marketing efforts to unsuspecting consumers.
In or around April 2012, the security division of Honeywell nternational was informed about the telemarketing campaign being perpetrated by lSI Alarms. Upon information and belief, Honeywell?s legal department was forced to deal with lSI Alarms over the course of the next several months to prevent any future unauthorized use of Honeywell?s name in connection with the ilegal telemarketing campaign.
Due to Honeywell?s efforts, and the consumer backlash that arose throughout Internet consumer protection websites, lSI Alarms was forced to alter its operating plan. Specifically, it appears that USA Security Promotion LLC was formed six months ago as a specific means of concealing the true origin of the ongoing, unwanted telemarketing activities by lSI Alarms NC, Inc.
Over the past six months, USA Security Promotions LLC has been using automatic telephone dialing systems and pre-recorded marketing messages to contact consumers throughout the country (most of whom are on the Do Not Call Registry) from multiple numbers, including but not limited to (815) 687-8487, (857) 444-5657, (210) 571-1334, (214) 396-5520, (302) 257-5917, (302) 394-9976, (402) 952-4444, (404) 719-4368, (409) 316-6010, (410) 575-1863, (425) 999-4085, (480) 635-8400, (651) 333-4193, (815) 687-8527 and (857) 444-5657. The pre-recorded message identifies the calling party as ?USA Security? -rather than USA Security Promotions LLC ? and states, consistent with the marketing campaign fostered by isi Alarms, that callers have been chosen in connection with a special offer for home security equipment. Again, the overwhelming majority of people being contacted as part of the telemarketing campaign view the calls as aggravating, harassing and frightening.
When consumers return calls to the aforementioned numbers (e.g.,(815) 687-8487), they receive a message that says ?Hi, if you?re calling to learn more about the offer for a free 3-in-l wireless home security system for your home, please press 1 to speak with a representative. If you would like to be taken off of our calling list, please press 2.? If consumers press 1, they are told by a representative that the alarm system is the ?2013 General Electric system,? and that a specialist wil visit their home to discuss monthly fees upon installation. If consumers press 2, the call terminates without any confirmation that the consumer has been removed from the calling list. In fact, many of the consumers who press 2 continue to receive unwanted calls up to ten (10) times per week from USA Security Promotions LLC.
On more than one occasion consumers have discovered your affiliation with USA Security Promotions LLC and have contacted your office in an effort to remove themselves from the automatic telephone dialing system. Ironically, in these instances you not only publicly disavowed affiliation with USA Security Promotions LLC, you threatened consumers with harassment lawsuits if they continued to call your office.
As a result of the disingenuous denials you posted online in response to consumer concerns, many individuals have taken to the Internet to obtain more information about ?USA Security.? My client?s website is the first result listed when consumers perform a Google search for ?USA Security.? Consequently, my client has spent an inordinate amount of time (1) explaining that it is not responsible for the calls, (2) confirming that neither it, nor its various partners (e.g., Honeywell), have any affiliation with the telemarketing campaign, and (3) attempting to protect and/or restore its goodwil and reputation within both the security industry and the public at large.
Based upon the foregoing details it appears that USA Security Promotions LLC and/or lSI Alarms NC, Inc. are in violation of numerous laws, including but not limited to the following:

USA Security Promotions LLC is actively violating the Telephone Consumer Protection Act (47 U.S.c. § 227) by, among other things, using an automatic telephone dialing system to make repeated, unwanted pre-recorded commercial calls to residential and cell phones belonging to consumers on the Do Not Call registry;
lSI Alarms NC, Inc. changed its name to USA Security Promotions LLC in a concerted effort to confuse the public by illegally trading on USA Security, Inc.?s longstanding name, goodwil, reputation and vendor relationships in violation of the Lanham Act (15 U.S.c. 1125(a)), North Carolina?s Deceptive Trade Practices Act (N.C.G.S. § 75-1.1) and Minnesota?s Deceptive Trade Practices Act (Minn. Stat. 325D.44);
USA Security Promotions LLC is actively violating and the Telemarketing Sales Rules (15 U.S.c. § 1601 et seq. and 16 C.F.R. § 310) by misrepresenting its affiliation with, or endorsement or sponsorship by, USA Security, Inc.; and
USA Security Promotions LLC is actively violating and the Telemarketing Sales Rules (15 U.sc. § 1601 et seq. and 16 C.F.R. § 310) by engaging in abusive telemarketing acts that deny or interfere with consumers? rights to be placed on do no call lists.
Please be advised that, by copy of this letter, I am alerting the following individuals/organizations to the activities carried out by isi Alarms NC Inc. and USA Security Promotions LLC:

North Carolina Attorney General Roy Cooper;
Minnesota Attorney General Lori Swanson;
Jessica Rich, Director of the FTC Bureau of Consumer Protection;
Lois Greisman, Associate Director of the FTC Bureau of Consumer Protection Marketing Practices Division;
Mary Engle, Associate Director of the FTC Bureau of Consumer Protection Advertising Practices Division;
Federal Communications Commission, Consumer and Governmental Affairs Bureau, Inquiries & Complaints Division;
Department of Justice, Consumer Protection Branch, Civil Division;
Gary Sheffer, Vice President Communications and Public Affairs General Electric Co. (to advise about USA Security Promotions LLC?s use of the General Electric brand name in connection with its telemarketing activities);
John Barnicle, President & CEO at Peerless Network, Inc. (to advise about USA Security Promotions LLC?s use of Peerless Network telephone numbers for purposes of conducting the aforementioned telemarketing activities); and
Tom McKay, Vice President and General Manager at RNC Telecom Services of Ilinois, LLC (to advise about USA Security Promotions  LLC?s use of RNC Telecom Services telephone numbers for purposes of conducting the aforementioned telemarketing activities)

On behalf of USA Security, Inc., I hereby demand that USA Security Promotions LLC immediately refrain from all future use of ?USA Security? as part of its telemarketing script, discussions and/or materials. Any further use of USA Security, Inc.?s name in connection with USA Security Promotions LLC?s unlawful telemarketing activities will result in immediate legal action. Please contact me by 5:00 p.m. CDT on October 18, 2013 to confirm receipt of this letter and USA Security Promotions LLC?s intent to forego from any further use of my client?s name. If I do not hear from you by that time, USA~ will proceed accordingly.

When I tried to call the number back, the call didn't go through.  I only got the fast busy signal type of sound.

I just had a call from this number! A telemarketer saying that he was with a "Home Protection Company" and could provide discounted high tech home protection if we would allow them to place a sign in our yard...etc...etc...

Anyway, this voice totally sounded like a recording. So during one of his pauses where he asked me a question, I asked him, "Is this a recording?" After several seconds of silence, the voice finally said (in that same commercial, recorded sounding voice) "No, I am a live person." So I kind of laughed and said, "Well, maybe you should be doing commercials or something, with that voice." Again there was a pause, and then the voice continued, "Yes, I understand. However, wouldn't you like to provide the best security for your family...etc..." and continued on in some sales pitch. After several polite, "No thank you, I'm not interested right now." answers, with the caller constantly ignoring me and continuing his sales pitch, I finally resorted to just hanging up.

I am convinced that this was some kind of interactive recorded message!

Got this call at least 3 times now the first time I picked it up and it hung up on me. The second time I called it back and it just rang and rand no answer.

Don't need

7 calls today between 12:50 and 5:01 PM, 20 total since I blocked this number on 8/26. Only reason I saw this was that I was surprised to see "8 missed calls" on my cell phone and checked my call blocker log. (The other was from 240-318-1522, another home security robocaller.)
Guess it's a lot to expect these morons (or the sub-morons they've contracted with) to be able to configure their robodialer, haha.

This number called me 11 times today I picked it up and told them that if they call again I am calling the police. I hope this will put a stop to them calling me.

I have been getting this random calls from different numbers which 8574445657 is one of them, no one says anything on the other side, you cannot call back cos number does not go through, I'm amazed that people are allowed to continue to tamper which citizen's phone numbers and its scary and need to be addressed. These numbers must have been registered, therefore should be traced and stopped. Scam it is.

Today, so far they have called 8 times. Yesterday, 10 times. They are calling my business where I have no need for a home security system and already have one at home. I can't get these calls to stop and it's ticking me off.

These people called me again today. Decided to turn the tables on them....

I listened to the robo-voice, and was able to get through to a "customer service agent". I told her that I WAS interested, but could she please tell me where she is calling FROM. (My caller ID said Somerville, MA). She immediately hung up on me.

Being the proactive bi*** that I am, I called back! ;-)

This time I spoke to Alisha. She said she was a supervisor. I asked her NOT to hang up, because I had a few questions. To my surprise, she stayed on the line! I told her about my first encounter, and she was quite apologetic. I asked her AGAIN, where she was located. She said Winston-Salem, N.C. She had no answer as to why the callerID said Massachusetts.

I played along as if I was interested. BUT, I asked for the company name. She told me USA Security Solutions. I asked if there was any info she could send me, and she said no. However, she gave me their "website". www.usasecuritypromotions.com. This is a safe link.

There is NOTHING on the website in the way of a name, phone number, etc; just how to buy their "system".

SO, if you call them back, and PLEASE do, ask for Alisha! I wasted 28 minutes of her time! It's LOADS of fun!

cackle, cackle, cackle......

I am on the federal DNC, and I have received 36 calls from your company in the past 2 months.

Apparently, you AREN'T checking!

disturbing calls.

I got another call from this number yesterday after requesting to be removed from their list. Robert is also a liar.

I just went up to read your original comment. That is not what you said. You are a liar.

Said he needed immediately to speak to the owner because our security had been breached and they needed to put in a 3 in 1 security system to protect us immediately.  I blocked their # - but they were rude and threatening.

Robert,

If you'll operate like a legitimate company, and have your own phone number, display your company name, and only call numbers that are on the DNC list, you won't have these problems of other companies using your number.  :)

Also, where again can I find how the BBB raves about your company?  And, how would I search this if I don't know your company name?

Lastly, it's interesting that you're encouraging people to call back to your company because then you can say that "we" called "you".  Nice try!

Robert, if your company is actually reputable and honors the do not call registry, then they wouldn't be calling me - which they did about 5 minutes ago.

lolol    Shame on you for putting such a touch question to that shill....

Robert, if you scrub against the Federal Do Not Call list, how is that my phone, which is duly and timely registered on the DNC list, gets about one or two of your calls per day????

f*** you Robert, call me everyday to sell me security. You gonna need security if I find you with my Glock and put one in your lame a**!

You can call back at the same caller id and request to be taken of the list by pressing 2

THIS NUMBER KEEPS CALLING HARRASSING ME HOW DO I MAKE IT STOP

I just a call from this number, no one there. It came up as a "service call". If you ask me, I think Mark and Robert are the same person.

Possible solution?  Make a complaint to Topclassactions.com on this page:

http://www.topclassactions.com/lawsuit-settle ... t-investigation

These guys are class action lawsuit attorneys. They go after companies that violate the law, get settlements for a class of people, and take their cut off the top. I've gotten money from credit card companies, deBeers Diamons, a pharmaceutical company, and others from lawsuits that I was eligible for simply, by adding my name to the list.

If enough of us complain, they may initiate action. Keep track of the number, dates, and times of the call. Do it even if you are unsure if you are still on the fed DNC list. Did you know it is illegal to call a cell phone and deliver a pre-recorded message? Robo-calls to cell phones are illegal, too.

Check out the site, and when you are conviced topclassactions is legit, file your complaint. I have been on their email newsletter list for years, and all they do is provide info as to what class actions are underway, and how to add your name to the list of complainants (which is just your name and address, never is any payment needed or requested).

Time to fight back!

Hi Gina,

It would not take upto 30 days to take you off our list. Also if you do receive another call from us , you can call back at the caller id , and report, since we take action if any person receives a call after reporting

Received 4 calls today from this #. When I said I was on the DNC list they said it would take 30 days to get me off. wtf? Stop calling me.

Can you confirm your company name and address? Since we've been asking for ages now.

Can you confirm when you tried calling back at the number. Since we put this in place a couple of days ago.

Phone home ET ... after 5 days of calls from this number, all RECORDED voices, all with same pause, in the same place in the message, but NO option to 'be removed" ... offering free equipment & installation of home security system.
After the first call I tried calling the number back: It rang 5 times, then went silent, then clicked a few times, then disconnected.  If nobody answers, exactly how do you request to be removed ?

Oh excuse me for being nit-picky, but since you scrub your calls against the DNC list, just mentioning my #'s been on the DNC list since it went into effect; there is no prior business with your company (whoever it is), or any remotely related subsidiary or affiliate (whoever they may be), so there shouldn't have been a call in the first place ... or any reason to 'opt out'

But I digress, after 5 days of not being able to get through from this number  (somewhere in the Boston, MA area code region) ... now this 'legitimate business' has started calling from a new number - 815-687-8487 (in the Rockford/Kankakee, IL area code region)

If in fact some scammer is SPOOFING your number(s), maybe you should get busy and track them down, instead of arguing with us.

Both are identified as Peerless Network Landlines -- FCC, my state attorney general & PSC office have received reports; my phone carrier knows, and Peerless has been notified as well ... at least they have a company name, address and real phone #