866-212-1343
Kayla
Kayla
2012-07-12 01:52:58
Unknown
This is for live feeds I.E. Watching big brother live feeds on superpass.real.com
4158163202
4158163202
2012-06-10 00:56:59
Unknown
I got this "RN SUPERPASS FROM REA 866-212-1343 WA
240756876" and they charged me $14.99 for two months. I have no idea with it, so I trying to call me bank now.
Mary Larmbert
Mary Larmbert
2012-05-30 14:04:28
Telemarketer
I am the executor of my Mother's estate and while going through her bank statement found this charge of $15.93 on her bill. After looking into it, she has been charged since 11/2007 and I know for a fact she does not use Real Player or use online entertainment system. I have had to jump through hoops to prove I am the authorized person to check on this account, however, they keep throwing up walls to keep me from pursuing this further. I hope to get to the bottom of this and hopefully put their names in the Better Business Bureau.
quita25
quita25
2012-04-27 12:10:50
Unknown
i purchased a RHAPSODY ACCT on 3-9-12 and that was a 14-day free trial and when trial was up would be charged 14.99 a month. I didnt  know they were partners with this SUPERPASS never even visited there website and they have takin money out TWICE causing my account 2 be overdrawn. can i get dat money paid back??????
Kelly
Kelly
2011-12-08 18:45:01
Unknown
I just saw this number on our bank statement and see that is is real player . I have never done anythign wtih real player other than it pulls videos from facebook or emails and compiles them ... now it suddenly charged us think it was 39 something for super pass.. super pass for what? Have not received any calls or filled anything out so how in the world did it get all the info?
Janet
Janet
2011-12-08 16:30:47
Unknown
so I saw a charge from 11/7/11 and one from 12/7/11 for 14.99 on my credit card statement I called the phone number on the statement next to RN Supper pass to firstly ask who they were and what did they do then how were they getting access to my credit card.
I am sure I was talking to India!
The account name linked to my card was not mine! To get the refund i was told i needed to respond to their email and reply with a copy of a visa statement to prove the card was mine! But was told they would cancel the account. No way am I responding to that. Called bank disputed charges and will get funds back that way and now awaiting for a new card.
NB
NB
2011-08-26 03:50:09
Unknown
Just caught this bogus $14.99 charge on my statement as well.  I never tried Rhapsody music, so I'm baffled how this got on my card.  I've notified the bank, so I hope to be refunded.  How can this scam continue for so long?
Gennie
Gennie
2011-08-12 01:40:01
Unknown
How did you get the charge taken off? I cant seem to get ahold of anyone with the company.
robert galleros
robert galleros
2011-08-06 20:16:23
Unknown
no. im working on it.
robert galleros
robert galleros
2011-08-06 20:15:08
Unknown
what the hell is going on ? igot the very same thing.igot charged for some kind of super pass crap.
Steve
Steve
2011-06-27 05:15:38
Unknown
Sylvia - you never signed up for it and they billed you? that is insane, right? did you get it fixed 100%?
Rollin Shultz
Rollin Shultz
2011-06-24 15:46:08
Unknown
These are charges for Real Player Plus account, which auto enrolls at the end of the trial period. During signup you are informed of the auto enroll feature, but then you may figure, like me, that you will just cancel before the end of the trial. My problem was, I could not remember what company had signed up for a trial and totally forgot about it later.

To their credit I was able to cancel and get e refund of the latest charge ($37) My lesson learned, never agree to sign up for any company who engages in any type of auto enroll marketing.
horsefarm
horsefarm
2011-06-06 21:01:04
Unknown
I found a 14.99 fee on my bank statement.On statement is says"RN Real BB Estentials" 1-866-212-1343 can't talk to a person. sounds like same crap the rest of you have dealt with.Go to the bank,dispute the charge,change your information.same with credit cards dispute it and change info.I also filled a complaint with the federal trade commission. I'm also going to ripoff reports.com and the better business bureau.The more people complain the more chance that this will stop.and mcafee tried to deny it. It also says people were getting charged on sears cards and discover cards don't have either so its a scam.
do
do
2011-06-06 21:01:04
Unknown
I was told it was a free "Super Pass" 30-day trial when signing up with Comcast.  The number they gave me to cancel at anytime is 888-768-3248.  After 30 days I was charged $12.99. When calling to cancel (I pressed option 3 for "support of consumer products or any subscription based service," then the Super Pass option, then cancellation) they answered as Real Networks and asked for a account number, I gave them a confirmation # given to me when signing up with Comcast. They said the subscription would be cancelled that same day.  It does post as "RN *REAL BB ESSENTIALS 866-212-1343 WA" on bank statements.
jr
jr
2011-06-06 21:01:04
Unknown
beware of signing up with comcast or purchasing anything from a company called bridgevine. (routers) When I signed up with comcast I got a FREE trial from realnetworks. 30 days later I was getting billed. I cancelled my card I used to sign up with comcast and called Realnetworks. HA! you don't need to do anything. They just start billing you and won't return any monies. I got scammed by comcast!!
KBK
KBK
2011-06-06 21:01:04
Unknown
I found a monthly charge that went back 9 months from this company!!! I noticed that my account was $100+ under what I thought it would be. Just reported it to my bank, the visa dispute center, and will probably do the BBB next. Ugh, I hate when this happens! Wish I had caught it sooner - sadly my bank will only do disputes back 60 days, so that's still a $75 loss for me. :(
judy
judy
2011-06-06 21:01:04
Unknown
how do i cancel that number from website?  help me out?  thank you very much!!!
Sylvia Williams
Sylvia Williams
2011-06-06 21:01:04
Unknown
I just found out  today 7/6/10 that I have been charge $12.99 for the last 4 0r 5 month never authorized this from my checking account.Yet they are still taking it out. I will respond again when I discover where my money is I want it back.
Alicia
Alicia
2011-06-06 21:01:04
Unknown
We just realized my husband credit card has been charge 14.99 a month for 2 years! This is ridiculous did you have trouble canceling it? I just called but their offices are closed
Big Mike
Big Mike
2011-06-06 21:01:04
Unknown
I saw unexpected charges on my credit card associated with this number.  When I investigated, I found that it was Rhapsody music service.  I had paid for an annual subscription, but for some reason they started billing me monthly, too.  Double dipping is not cool!
Lindsay Ward
Lindsay Ward
2011-06-06 21:01:04
Unknown
I found a charge from Jan. 19th for $14.99. It is a monthly charge for superpass from real. I am amazed to find out that I have been paying this since August of last year. That is seven months that I have been paying for something that I didn't want or know about. I know that this past month I didn't have any other charges so it was easy to find it and say hey what is that. Upon checking my e-mails I found that I ordered a DVD from Amazon, actually a third party I found on Amazon. The third party is smartsubs.com, so beware of them. The e-mail states "Your order came with a free trial to a subscription, and you will receive an email directly from the subscription provider. That email will give you specific instructions for how to begin enjoying your new subscription, as well as other relevant information. Please be sure to check your SPAM folder if you do not see the welcome email in your inbox." I received no such follow up e-mail. I have since canceled this account and want my $104.93 back. The number I called to cancel was 1-866-831-5896. I hope this helps someone. I know that I will be extremely wary of ordering anything and of what is on my bill.
Bette and Ken
Bette and Ken
2011-06-06 21:01:04
Unknown
We noticed a charge on our credit card of $12.99 on Aug 2, and each thought the other one had brought something.... then on Oct 2, we seen it again and checked into it and they had drawn out also on Sept 2nd.    

We did not buy anything nor give out our acct number as far as we know to anyone that would have given it to this scam....

I have tried calling numerous times now to find out how to stop it and nobody answeers.... just put on hold.    

Going to do a duspute form with credit card company to see if they can help stop this scam as well as if htey can't then we must stop the card and get new one.....

Hope they get these guys and put them behind bars.  

Only way we found out about this is that we typed in the phone number in goggle serch.
A Law
A Law
2011-06-06 21:01:04
Unknown
This number was on my credit card statement and the charges are for my use of Rhapsody internet radio.
Buddy Sales
Buddy Sales
2011-06-06 21:01:04
Unknown
how did they get my credit card number??
mike
mike
2011-06-06 21:01:04
Unknown
Same here...... bogus charges for $14.99.
Bryant
Bryant
2011-06-06 21:01:04
Unknown
I have this too. I had my regular charge of 12.99 from rhapsody and also this charge from "superpass". Has anyone figured out what this is?
Jerry
Jerry
2011-06-06 21:01:04
Unknown
This is a total scam from the makers of Realplayer.  Remove Realplayer from your computer immediately!  Also Rhapsody is a part of this company.
jeremy
jeremy
2011-06-06 21:01:04
Unknown
wtf  how the heck did they get my card number :(
Larry
Larry
2011-06-06 21:01:04
Unknown
Super Pass, get like 10 dollar of music a month and a downloadable game, maybe other stuff, probably a deal where you signed up for a free month and gave your cc# forgot about it now getting charged
Marcos
Marcos
2011-06-06 21:01:04
Unknown
They are taking money from my bank account every month and I just realized!
The charge is for 12.99 a months.
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