866-225-7135
r branch
r branch
2014-04-30 20:44:13
Unknown
someone name Jeff was very rude  I keep getting a notice always say 2nd request so I called and gave him the number on request so I ask him how much he says I don't know what kind of vehicle it is after sending me 10 request it was worthless
vance
vance
2013-05-19 19:49:38
Telemarketer
Pay no attention to above people who say these are not scammers.  Those letters were written by the crooks themselves.   THEY ARE CROOKS AND SCAMMERS.
Lindsay
Lindsay
2012-11-08 20:30:20
Event Reminder
I didn't get a phone call but I did get a Second Notice letter in the mail.  I just bought my car five months ago and I have a six year extended warranty on it.  The guy who answered the phone asked my mileage and I gave it, but I got the red flag when I didn't get the first notice.

He said that I could extend my warranty by making a deposit of $100 something and $90 payments a month for 24 months.  I told him that I couldn't afford that with everything else and he said, "You can't afford anything?"  I said, "Well, my car is brand new so I don't need it."  He then said that I would be paying more out of pocket if something happened to my car.

I said, "Well, I have to talk to my husband before I decide to make the decision to spend that much money a month."  He told me that today was the last day that I could do something.  I told him that plain and simple I couldn't afford it.  I said, "Let me talk to my husband and call you back before the end of the day."

The last thing he said was, "Good luck with that," with a laugh at the end.

Even if this place isn't a scam and is really legit, I would not do business with them.  If I talked to customers or potential customers the way he talked to me, I'd be fired.
Kenneth M. Johnson
Kenneth M. Johnson
2012-09-26 18:37:42
Unknown
Dear Erin,  

I work for National Vehicle Headquarters and we have been in business for 12 years.  We are not a scam. It is true that we do not know the details about your car and that is why we ask for the VIN.  The VIN is not private or full of personal information.  The VIN just tells about your car.  I am sorry that you think we are a scam.  

For your info we are no longer sending out the post card.  We are now sending out a letter that explains things better and in more detail than we could get on a postcard.
Kenneth M. Johnson
Kenneth M. Johnson
2012-08-15 16:05:15
Unknown
We do not use any dealership logos at National Vehicle Headquarters but our parent company does have a division where they have valid legal contracts with some dealership groups and dealers.  That division offers service contracts on behalf of the dealer.  Everything is legal and above board and just offering a valuable service.
Kenneth M. Johnson
Kenneth M. Johnson
2012-08-15 16:00:41
Unknown
We now have the ability to send you a sample contract before you purchase whether by fax, email or postal mail.  I'm sorry if the call made you feel as though it was some kind of scam.  We have people call us back after having talked with us on a daily basis.  They call back when they have a problem with their vehicle and they want to get coverage.  We have to refuse them coverage because we cannot cover a pre-existing condition.  As for as the price changing goes it does.  It changes based on the age and the miles of your vehicle so we cannot guarantee you the same price at a later date.  

We do offer special discounts at various times that may not be available at a future date.  It is much like a sale at a department store, good for a limited time.

We also let every customer who purchases and extended service contract that they have 30 day to review the contract and cancel for a full refund if they want to.  Ladies and gentlemen we are not a scam but a valid business that has been operating for 12 years and performing a valuable service to the public.

Thanks for your attention.
Kenneth M.Johnson
Kenneth M.Johnson
2012-08-15 15:49:38
Unknown
I'm sorry but I don't see anything on the card that would indicate this is a scam.  I work for National Vehicle Headquarters and can say that we are definitely not some kind of scam.  We perform a valuable service in offering extended coverage so people who cannot afford an expensive repair don't have to worry about it.  

We do not call people.  We simply send them a direct mail piece and if they are interested they can call and get a quote.

We have moved away from the Post Card and migrated to letters now to try and remove any confusion on the part of some people.

Please don't post that other businesses are scams unless you know beyond a shadow of a doubt that it is a scam.  This kind of unfounded gossip is not called for.

Thank you for your attention.
Not falling for it.
Not falling for it.
2012-06-28 02:32:18
Unknown
Another number for National Vehicle Headquarters 770 Spirit of St. Louis Blvd., Chesterfield, MO 63005 is 866-224-4950. Their mailings and calls might use your Auto Dealer's Logo or name to sell bogus extended warranties. I would like to know where they get their information on my vehicle!
Not falling for it.
Not falling for it.
2012-06-28 02:11:06
Survey
This company is using the logo of my Dealership! I smell a lawsuit.
Xavier
Xavier
2012-06-06 22:48:21
Unknown
I think it is a scam, I got a letter not a green card anyway I called them up to get further information they gave me a quote but wanted me to put some money down before I even see the contract ???????? also I said I don't feel comfortable doing this then they told me well you need to make a decision right now because if you call back we won't be able to cover you....so peaople  IT IS A SCAM.....and I will report it to BBB, attorney general ,ie
Xavier
Xavier
2012-06-06 22:33:53
Unknown
I think it is a scam, I got a letter not a green card anyway I called them up to get further information they gave me a quote but wanted me to put some money down before I even see the contract ???????? also I said I don't feel comfortable doing this then they told me well you need to make a decision right now because if you call back we won't be able to cover you....so peaople  IT IS A SCAM.....and I will report it to BBB, attorney general ,ie.....
Mr Jones
Mr Jones
2012-05-15 23:12:08
Unknown
Just got a letter from this same place and called it. I almost got scammed. Until I got my paperwork from the dealer and it stated my coverage on it. Rep at NVH (National Vejicle Headquarters) was very upset tring to make me buy another plan for $ 110 a month.
Frank Matte
Frank Matte
2012-04-10 14:27:05
Unknown
My waarranty is about to expire
BoBonilla
BoBonilla
2012-01-09 18:28:05
Unknown
Thanks guys. Just got the card myself and gave them a call told them and that I would like 2 talk 2  my wife first he told me can I put the money in and if I change my mind there's a 30 day money back return. I don't think so. Be carefull there's 2 many out there.
AP007
AP007
2011-07-07 13:37:53
Unknown
Got similar mail, and called them , the Customer care person does not know how to speak to customers. After provideing the details they asked ,They said that how much it cost. I said to them i will think and get back to them.Then the customer care person said " Why did you call us' We have to sort it out now only",
And he is talking rude.. first they dont know how to talk to customers... This customer care is not good.. they dont respect customers.......so beware ........
Lillian
Lillian
2011-06-27 01:46:43
Unknown
Today I got the same green card in my mail box, then I googled and got all the messages here. I just thrown it into the trash can. I got my new car 3 months ago and it is way too early to talk about warranty expiration.

It is definitely a scam. Thanks, guys.
Kenneth M. Johnson
Kenneth M. Johnson
2011-06-06 21:01:06
Unknown
National Vehicle Headquarters sends out about 15 million post cards and letters a year.  The U.S. Postal Service handles it all and they examine our mail on a regular basis.  It is in no way mail fraud.  It is a legitimate offer for extended protection from repair bills.  We have been in business for over 10 years and have a good reputation with many companies and many people whom we serve.  Thank you for your time.
Kenneth M. Johnson
Kenneth M. Johnson
2011-06-06 21:01:06
Unknown
Dear Glen, why are we a scam?  What scare tactics do we use?  We are a national provider of vehicle extended coverage and have been in business for over 10 years serving the public.  National Vehicle Headquarters is a legitimate and viable business that takes pride in providing a product that saves so many people from repair bills.  Thank you for your time.
Kenneth M. Johnson
Kenneth M. Johnson
2011-06-06 21:01:06
Unknown
That is why we send a post card, because it is less invasive and less intrusive than so many other ways to advertise.  One can elect to call us or one can elect to throw the post card away.  National Vehicle Headquarters is a terrific company that provides a great product.  We are in no way a scam.  We simply encourage people to call us for a free quote on extended coverage.  Thank you so much for your time.
Kenneth M. Johnson
Kenneth M. Johnson
2011-06-06 21:01:06
Unknown
National Vehicle Headquarters knows that your warranty is not with us.  That is why you recieved the post card so that you could take out long term coverage.  I'm sorry that you think that we are a scam.  Their are many people at National Vehicle Headquarters who would seek other employment if we were indeed some kind of scam.  I am included in that lot.  We feel we offer a great product to the public and we do a great job of explaining things to them.  We are all highly trained professionals and have our insurance licenses to prove it.  I do understand the fear that the word scam can interject into one's psyche but we are not a scam nor do we even come close to being one.  Thank you for your time.
Kenneth M. Johnson
Kenneth M. Johnson
2011-06-06 21:01:06
Unknown
Of course your dealership would tell you not to do business with National Vehicle Headquarters.  They want your business and I can understand that.  We do not even act that way.  We, on the other hand, recommend you to use your dealer for repairs.  We could easily recommend to our customers that they do business with independent shops to save money but we do not.  The dealers have all the right tools and the training to handle any problem you have.  Our parent company has relationships with thousands of dealers and many lenders and financial institutions.  We are a national provider of vehicle extended service contracts.  With our plans you can choos your dealer or any dealership or certified repair facility you choose.  Also, your vehicle insurance is not with your manufacturer and yet they pay to have your vehicle repaired in the event of an accident.  We are the same way.  We are not with the manufaturer but we pay to have your vehicle fixed in case a repair is needed.  Also, you may find that our coverage is much less than you can purchase through your dealership.  We are a volume dealer and specialize in extended coverage.  Thank you for your time.
Kenneth M. Johnson
Kenneth M. Johnson
2011-06-06 21:01:06
Unknown
I can understand that your dealer has never heard of National Vehicle Headquarters.  We have never heard of your dealer but that doesn't make them a scam.  Your dealer would most likely recognize our products, the administrators that handle the claims and actually pay the bills.  As for as your second issue there must be a mistake somewhere because we are not an insurance company so the person you were speaking with at the BBB made a mistake and described to you the wrong company.  Thank you for your time.
Kenneth M. Johnson
Kenneth M. Johnson
2011-06-06 21:01:06
Unknown
The post card doesn't say that your warranty is expired.  It plainly states, "The factory warranty on your vehicle has expired or MAY be expiring soon.  Call today to find out how to get coverage".  You, having a new car get a big advantage for you will get a much cheaper price than an older car with more miles.  It is just like life insurance in that respect.  Life insurance costs much less when you are young and don't think you will need it but goes up as you grow older.  The coverage does the same thing.  We are sorry for the confusion but we are an ethical company that has been in business for over 10 years in serving the public.  Thank you for your time.
Kenneth M. Johnson
Kenneth M. Johnson
2011-06-06 21:01:06
Unknown
National Vehicle Headquarters has never engaged in outbound telemarketing.  Some of these outfits were scam companies and most have been driven out of business thank goodness.  We are a reputable company offering a great product to the public.  If you have any questions please call me.  My name is Kenneth M. Johnson and my number is 866-225-6632.  Thank you for your time.
Kenneth M. Johnson
Kenneth M. Johnson
2011-06-06 21:01:06
Unknown
If you have extended coverage then there was no need to even call.  Our card plainly states, "If you have already paid for extended coverage then please disregard this notice".  We don't scam anyone but some callers try and scam us.  It does indeed happen but our people are trained to deal with that sort of person.  Thank you for your time.
Kenneth M. Johnson
Kenneth M. Johnson
2011-06-06 21:01:06
Unknown
If indeed you were dealing with National Vehicle Headquarters you were not under any threat of fraud.  I can see how a representative asking you what happened, what changed your mind all of a sudden may seem like an arguement but I assure his curiosity was just peaked which is totally understandable.  I mean why would a person make a purchase and really want a product one minute and then a few minutes later totally change their mind.  I am not sure I can answer that but I can tell you that if it happened you would be issued a full refund which we always offer for the first 30 days and after 30 days you can still cancel your coverage and you will get a prorata refund based on the unused months and miles.  So you see that you are protected.  We go over a summary at the end of every sale and explain everything to the person including the fact that you have 30 days to get a full refund if you cancel.  I'm sorry you got so scared but everything is alright.  Thank you for your time.
Kenneth M. Johnson
Kenneth M. Johnson
2011-06-06 21:01:06
Unknown
I assure you that National Vehicle Headquarters is not a scam but a very legitimate business.  If we were fraudulent we would have been run out of business by now.  We have been serving the public for over 10 years.  We have actually worked with the Attorney General of Missouri to help layout rules and guidelines of how to sell and market extended service contracts.  We in reality have few complaints considering that we mail about 15 million post cards and letters per year.  A very small number of complaints indeed.  When we do get some sort of complaint we immediately work to resolve the issue.  We are here to offer a great product and do so with integrity.  thank you for your time.
Kenneth M. Johnson
Kenneth M. Johnson
2011-06-06 21:01:06
Unknown
National Vehicle Headquarters never engaged in outbound telemarketing.  We have always preferred dirct mail because we feel that it is a less invasive form of advertising.  There was several companies robo dialing people all hours of the day and night but I assure you that we have never participated in that kind of marketing.  Most of those companies have either been shut down or changed their ways.  Thank goodness because those calls were a nuisance.  One more thing, there were so many little places popping up and selling service contracts or even what we call snake oil (engine additives) that it is easy to get them confused.  Many of them have gone out of business now.  Thank you for your time.
Kenneth M. Johnson
Kenneth M. Johnson
2011-06-06 21:01:06
Unknown
National Vehicle has never engaged in outbound telemarketing.  We have always felt that the less invasive direct mail approach to marketing was the better choice.  So we have never called you or anyone except for when someone calls us and we miss the call and they leave callback information in the form of a request.  Then we will call them back.  I just wanted you to know that we were not the knucleheads that were calling everyone.  Thank you for your time.
Kenneth M. Johnson
Kenneth M. Johnson
2011-06-06 21:01:06
Unknown
If you filed a complaint for some reason on National Vehicle Headquarters I am sure that we worked to resolve the issue.  Considering the 15 million cards and letters that we send out each year we have had few complaints.  As for as the mail fraud accusation we are approved by the postal authorities.  It would have been nice to have a chance to resolve your issue before you complained but I understand your displeasure with all of the calls that other companies were barraging us with.  We simply send you a post card offering you the opportunity to get a free quote.  Thank you for your time.
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