Person called to notify me of changes on my account.  I asked what they were and rep told me she couldn't because I wasn't the primary account holder and asked that my wife call back.  I let it go because I new what the changes were (upgrade in service).

My wife called Verizon (wireless/different department) for another issue and they couldn't help her because she wasn't the primary account holder...now I was it...

I wish Verizon could get all there info in all there little cubicle departments straightened out.  These things are getting frustrating.

Called by them at my home#.  I called Verizon and got a $15 credit.  Ask, it never hurts!  I tried for the $100, but it was tough.

Verizon products