Vicky, Thankyou for your post.
They did the same to me. (Trying to get me to keep it )
Because I read your post, I said to 'REinbow', "STOP,  I'm waiting for a cancellation confirmation # NOW."
& it's finally off my account.

Can you help me? Is that the number I use to cancel. They suck

As a current employee at FYE, I have to actively sign people up for the Backstage Pass cards. I also check out sites like these to see what complaints people have in order to address common concerns when I do have to pitch the card. Upon reading this site specifically, I've noticed a few different things that I'd like to address.

1) You were explained the card, in most cases. We have to explain what the card is and how it works. However, some employees (none that I'm aware of personally) don't explain the charges, BUT if you look at your receipt you'll see a huge paragraph in all capital letters explaining that after 30 days it will charge you $11.99 if you don't cancel. This same information is also on the slip you NEED to sign for the card, as well as the packet you are given that contains your card and the coupons.

2) If you let your husband/wife/daughter/son/cousin/etc use your credit/debit card and they signed up for it and now you're getting charged, maybe you shouldn't let someone who's going to sign you up for something that's going to cost money use your card.

3) As a few people have said so far, PAY ATTENTION. I can't count how many times a day that I explain the card to someone including the fee after 30 days and how to cancel it, that as I'm signing them up for it they ask "Uh does this cost anything?" People do not listen to us as we pitch the card, then become angry when they miss all the information about future charges.

4) The company that owns and operates the Backstage Pass card IS NOT FYE. When they give you trouble about canceling and try to mislead you into keeping your card, they give us the same BS when we cancel our own cards. Do not judge us as FYE employees by the actions of a separate company.

5) I personally feel that the cards themselves are a scam, but for different reasons than you. Chances are, we don't want to be pitching the card to you and really would prefer if you paid in cash.

6) Have an issue with being pitched the card every single time you buy something? Pay in cash! Or just sign up for it and cancel it before the 30 days are up, then repeat the process! Be smart and never pay for a card.

7) I have had many issues with calling the number to cancel my own cards. You are not alone. Lie to them. Simple as that. Ask for a manager right off the bat. Don't speak to anyone else. Tell the manager/supervisor that you've called multiple times already and no one will help you... If you go online, YOU NEED YOUR CARD. You need to enter the "MEMBER NUMBER" at the top, not the number by the barcode, which is the one that appears on your receipt. You'll never pull an account up with that number.

Yeah, I hate it too when companies "still" my money for multiple ",oaths" too.

I never gave them my info nor did I say I wanted any member crap.they kept takin 11.99 from me and say there is no refund.well F***  fye never again will I buy a f****ng thing there ever again.

Just got a membership but doing my research on and looks lije I'm going to have to change my card so that won't happen

I never used or sign up so how did fye in new york get my account info all the way in florida.. U have any answers for this smarty pants

No how about you have idiots working at the store and she made it clear this was free until she printed the receipt..at that point I called to cancel the same day to realize months later they never cancelled. Each time they give you some phony confirmation number. Its best to just cancel your card.

I'm yet another employee of FYE here to detail how these things work.  This isn't a scam, fraud, or any crime.

There are indeed two cards.  There is the Platinum card, which is 25 a year.  There is no auto-renewal, and it saves you 10% on everything in the store.  The other card is the Backstage Pass VIP card.  With this one, you not only save 10% in the store, but you also save money at tons of other places.  This one is 11.99 a month, and they will auto-bill you for it.

I can see how people get the two mixed up.  We have several drivers that we must explain about in the few minutes we talk to you at the register.  That's just retail these days.  Drivers, drivers, drivers.

Here's the deal on the 11.99 card.  The training booklets on this driver are very clear.  We -have- to fully explain to you what is going to happen.  I'm a manager, and I inform every customer that they will have to call to cancel, and that the person on the phone -will- try to keep them on the program by offering whatever deals they can.  I also inform them that they will not be able to cancel as soon as they leave the store.  It takes a few days (not sure of the exact time-frame) for the company to process the papaerwork.  This isn't a scam, either.  It literally takes us this long.  If you were to attempt to purchase a second item after getting either card with your card, the employee ringing you up has to put in a 10% discount because your card isn't in the system, and if you look at your receipt, you'll see this.

The final part about this is to READ BEFORE YOU SIGN.  When asking customers to sign, first, I hane them their receipt.  We have a second slip of paper for you to sign, stating that you have been informed of the charges, and that you would like to continue on with the membership.

If you just keep your cool, and let the person go through their script, you'll be done in minutes.  Don't hang up in frustration because you can't have everything right now.  You're an adult, and you're out of that stage.  Yes, customer service is key, but damnit people, we're just trying to make a paycheck.  Not all of us have money for college, and for most retail employees in any level of management, that store is their life.  Play nice.

I went to FYE on Thursday and the guy who offered me the card said about how i could get a 10% discount on my purchase if i signed up. After i did so he leaned in real close and said to me in a hushed tone what would happen and gave me a little slip of paper that had the website and what to do to cancel it. he kept looking over his shoulder at his manager who was close by and said to me "I just can't have him hear me telling you this." so that tells me that if they are upfront and tell the customers what the hell they are signing up for then they could get in trouble or even fired. After that i went straight back to my dorm and went to cancel it. after i tried many times to get the stupid account to work i kept getting a message that said that my member number was not valid. so i figured that it would take maybe 24 hours to get in the system. So here it is sunday and i do it again and it lets me. but now my problem is that the place they are telling me to go to cancel it is not on the website. i looked it over good and i still can not find the freakin place. it tells me to go to the customer center. the only place to click is customer care and that just takes me to a place to send them an email telling what my problem is. I tried to call and jokes on me they are the only people in the world that don't make people work on the weekends. i swear if this comes up on my debit card statement even after i cancel it i will be so pissed off.

Was never sent what was promised, never received anything actually.  So called to cancel and FYE BSP told me they were recinding the $20 discount card I'd never received.  Never going back...not the staff's fault.  Just unethical procedure by FYE BSP.

FYE staff told me I'd receive a $20 discount card...and could cancel at any time.  I never received any information, never got a discount card, just consistent billing.  When I called to cancel FYE BSP told me they were recinding my $20 discount card...which I'd never received.  They had my correct information.  So the whole experirence ended up costing me about $60 more than the $8 discount I got for signing up.  

Scam!  legal one but a scan nonetheless.

I just called to cancel mine, too. I got the conformation number although I don't know what to do with it. I was told that I would get a refund in 1-2 business days. Hopefully that's the case.

Just cancelled mine . I guess I will be careful when signing up for these kind of deals. This should be illegal .i will never buy another item from  FYE store

Thanks you for that number. I called it and the gentleman was so nice he actually apologize and gave me my money back.
Thanks again

All of you are responsible for reconciling your bank accounts.  By federal law you have 60 days to dispute charges on your account.  If you have 4-8 months of charges, it is your own fault.  Be an adult and monitor your business.  Read disclosures handed to you by cashiers when you get a discount.

I work in banking not fye.

Thanks for all the straight talk info. I hate having to jump thru hoops to do this kind of stuff. Using the info you've provided, I'll call Monday AM and see if it's that simple for me as well. Thanks again for sharing!

My husband purchased some headphones and at the time of checkout the cashier ask him if he wanted this membership he stated no, so this company is stealing and should be held accountable. This was my debit card that my husband had and the charge was 11.99.

how can you tell where my money is

First off, no one can blame the poor cashiers for any of this mess! I got one of these cards, and I knowingly signed up for it, because I 1) knew the cashier probably had a quota, and 2) knew I'd be back there before the month ended. It is not the cashier's fault that you signed up, because they do ask for personal information and signatures. Don't be the one to put the cashier on trial, when they most likely did ask for things.

What I have a problem with is the phone number they give for cancellation. First, they never gave me an option for cancellation, they just had me wait on the phone for 10 minutes listening to that annoying "please hold" voice. Next, when I finally get someone they really didn't give me an option for cancellation. I explained I don't go to any of the stores that the card is for, and I really can't afford 12 dollars a month for something I'll never use. She still insisted that there were plenty of places to go to, and I still held my ground. She then told me I could go online and then put in  some form, and then she would cancel it. I said I'd go to the website only if she cancelled the account. She agreed but then at the end thanked me for keeping my account and hung up. THAT bothers me. I know it's the woman's job, but when someone calls and asks nicely to be taken off, you shouldn't try to dupe them back into staying. It's just a little bit unfair, especially with that wait time.

I went in a month ago to buy a Christmas present. Never heard of the store before. The cashier said I can save 20% on my payment if I open an account with a 30 day free trial. I took it for the discount sake. She said if I want to cancel my account I can easily go on the website and cancel it before any charges. A week later I attempted to cancel my account. Apparently my account never existed. I sent them an email from 'contact us', claiming I will get a response in 24 hours. Never got one. I sent them at least 10 emails in the past 3 weeks attempting to cancel my 'non existing' account. I figured it was just never there and hoping I wouldn't get charged.

I check my bank account regularly, since I have the app. I noticed I got charged $11.99. I spent almost 20 minutes trying to reach someone in customer service. I kept getting transferred and no one could help me. After reading these posts, I figured how to get a hold of customer service, apparently I had the wrong number? After spending a good 10 minutes listening to the foreigner explain to me how I should keep my account and other b***s***, I got my account deleted and my money back. I also got the confirmation number. It still seemed sketchy. I called my credit card company to make sure I get my money back and to never receive any more payments.

I never had to deal with so much crap from a company. It shouldn't take more than 10 minutes to take care of these types of situations, yet it took me 40 minutes.

Never going to this store again and I will be slandering them and making sure everyone I know, knows this so they don't ever shop there. I worked in retail for 7 years, I know what customer service is: serving the customer. This isn't customer service, this is a crap company that's in it for the money and will try to scam people just to get profit. The customers are really serving the company!  No wonder the company is going downhill, hopefully they get bankrupt very soon.

i just noticed that i got deduct on my account for 11.99 from FYE BSP albany, NY
my husband on june bought his self a hat and offered by a cashier guy about free trial and sure he took it. that cashier didnt mentioned about fee or anything.

THATS STUPID HOW FYE DIDNT MENTION TO US FIRST.

I found out I have at least 18 months' worth of VIP membership that I NEVER signed up for and when I went to cancel (877.351.2131) the woman actually tried to sell me on keeping it! I went straight to the bank after I got off the phone with her and canceled my card and disputed all the charges that I could. I was told I can send a letter to them asking for a refund so they're going to get a fax, too, but I am not giving them the opportunity to do more damage. I never ever sign up for memberships. I shop at FYE once in a blue moon (I see no legit charges for this company in the same timeframe) so why would I want a membership? If it's not a scam/issue/smarmy practices, then why are so many people having problems? I did not get a call, but I wanted to tell people to watch their accounts and give them the cancellation number.

I just fixed my problem with this scam. I had no knowledge of the charge till I checked my account. They stole my information and I will be following up with this situation first thing in the morning with FTC. FYE needs to be caught in their tracks and shut down. This is simply the only way I can ensure this doesnt happen again. everyone please do the same if you have been affected by FYE.

They got me too. Im still gonna call my bank in the morning! I may just vontact the BBB as well but I want the name of that cashier and they couldnt/wouldnt give it to me. I never sign up for anything that  isnt FREE!!!! had i been told there would without a doubt be a re occurring charge i would have said hell no!

big scam same here

These people Are stilling poor people's money....I think it is Bad tO take other people money...st robbing people I will never go to that store again...they stole my money also for 2 ,oaths

i didn't receive a call from this number; however, i remember agreeing to sign up for the discount membership when i made a purchase at a local FYE in december of 2010 (during the holidays).   i just realized, a year and a half later, that i'm paying $11.99/monthly for a membership whose services i don't use at all.
upon calling them for the sole purpose of cancelling my membership, the operator insisted in keeping my account active for some "benefits that i haven't taken advantage of yet."  i had to tell him TWO TIMES that i wanted to cancel my membership TODAY!  he phrased the question in a way that somewhat confused me into (almost) unwillingly agreeing to keep the account open.  when you do call FYE to cancel, make sure you pay close attention to every detail the operator is saying to you don't get easily tricked.  i was given a confirmation number in regards to the cancellation.
good luck!

YOU ARE WRONG.  I AM DISABLED AND DON'T GET OUT OF MY HOME OFTEN.  I NEVER BOUGHT ANYTHING FROM FYE AND I NEVER SIGNED ANYTHING.  AS A RULE, I NEVER SIGN UP FOR ANY TRIAL PLANS THAT AUTOMATICALLY ROLE OVER TO PURCHASE, AFTER THE TRIAL PERIOD.  I DON'T KNOW HOW FYE GOT MY DEBIT CARD NUMBER, BUT THIS IS FRAUD, PLAIN AND SIMPLE.  YOU MAY KNOW HOW IT'S SUPPOSED TO WORK, BUT COMPLAINTS FROM HUNDREDS OF PEOPLE INDICATE THAT YOU ARE WRONG.  I AM ON A FIXED INCOME AND MOST OF MY MONEY IS SPENT ON NECESSITIES, SUCH AS RENT, MEDICAL BILLS, MEDICINE AND FOOD.  I HAVE TO MONITOR MY CHECKING ACCOUNT FREQUENTLY SO I COUGHT THIS CHARGE.  I'M  SURE THAT MANY PEOPLE DONT EVEN KNOW THAT THEY HAVE FALLEN VICTIM TO FYE'S FRAUDULENT  PRACTICES.

I'm neither an FYE employee, nor former employee, and I can honestly say when I signed up for the backstage pass, they told me up front exactly what I was getting into. 30 day free trial, that would charge me $11.99 a month if I didn't cancel before the 30 days was up.

You had to fill out and sign a form before they gave you the card with a ton of coupons and right IN the paper they gave you, RIGHT ABOVE the card it said the same thing, $11.99/month & gave you the number to call to cancel. The sales clerk even wrote down the day my 30 day trial was up.

I did, of course, forget until I got that first $11.99 charge, But I went to this site:  https://www.fyevip.com/store/ & registered & right at the top it says MY ACCOUNT. Go there, and along the Left hand column towards the bottom, there's an End Membership link. I clicked that, confirmed that I wanted to cancel, and that was the end of it. I didn't have to call & argue with anyone, and it took no longer than a minute or two from the moment I typed in the website.

Granted, I won't know till next month whether or not it worked but I screenshot the page, and printed it out to be safe. It all appeared pretty straightforward. I had no problems whatsoever.