didn't answer phone

I got charged Acai Force Max. 86.93 twice in December.
The number to call is 888-591-2190.

I called for a refund. They said they will issue and it'll take 15 days for processing. I waited 15 days and call back. They said there was a technical error and reissue it and have me wait another 15 days. Nothing happened. I call back to ask for bank transaction number for the refund. They won't provide it. They now say they don't know what's going on and suggest I go to the bank to file a dispute.

Wow. They are s***. How can this company get away with this. There need to be a class action suite.

hey every1.. i live in london.. they have been taking out money 4 5 months now.. i was away soidid not notice.. i have just rang up and cancelled, but are they goin to pass my bank details on to other companys????

They will not refund you. They will 'cancel your account' and agree not to make any more charges.  However, you will keep receiving charges from other companies and they will tell you the same thing.  If you credit card company or bank do not agree to refund you then you will have to pay. Cancel the account so you do not owe any more money.

whothe f*** r they they did the same to me
i was on the fone for  3 hours

i got the same thing, 86.93 and then another 24.13 what do i do?? call the number and tell them to refund? i cant lose that much money

Cancel your card.  I too cancelled with ACAI SUPMax Force and within a few days had another change from a company called SUP World Fit for $24.13.  When I called the number on my Visa statement they indicated that just because I cancelled with ACAI does not mean I cancelled with them.  They refused a refund.  I could not risk other affiliated companies changing my card and then have the hassel of calling them to hear the story that they will cancel future charges but not refund the one that was already charged.  My Visa company is reversing the charges.

A previous posting included the terms and conditions and it says any affiliated companys can charge you anything.  

I unfortunately got sucked into this since the adverstisement promoted the success of someone that lives in my city of Sudbury, Ontario, Canada.

Bloomin hell, I am in Australia and this is costing me a fortune to get sorted out as I am having to call international.  I am currently waiting for someone to answer my call yet again.  I have a persons name that I spoke to LAST TIME and a cancellation number, hoping I will get somewhere with my refund.

You don't know whether you should cancel your card? Nah, just wait for the crooks to drain it, then the credit card company will cancel it for you!

You bought poison from criminals and now you figured out they took your money too? You're lucky if all you lost is money. You have no idea what's in the CRAP they sent you, don't ever take it, send it back, flush it down the toilet, but never take it.

And thanks for helping to disprove the theory of evolution.

You don't knopw whether you should cancel your card? Nah, just wait for the crooks to drain it, then the credit card company will cancel it for you!

You bought poison from criminals and now you figured out they took your money too? You're lucky if all you lost is money. You have no idea what's in the CRAP they sent you, don't ever take it, send it back, flush it down the toilet, but never take it.

And thanks for helping to disprove the theory of evolution.

Same problem , same date. No company name on the answer machine. Reported to VISA. Some kind of diet pill company the said. Better dispute your charges. Hope the feds getum.

I did call them today. I have two payments in my account with 78 dollars. They sent me two email, one, the cancelation of the membership and another one with this text

Dear xxxxxxxxxxxxxxxxxxx

Your order ID xxxxxxxxx has been fully refunded. Refunds take up to 2 weeks (usually 6 days) to show on your statement.

If, for whatever reason, after 2 weeks this refund still does not show, please contact us directly at support@acaiforcemax.com and give the password "xxxxxxx" in the subject line, and your email will be forwarded to a manager immediately.

Thank You.
Julie Parks

acaiforcemax.com

I dont know if I should cancel my credit card or just wait and see what happens. Still I have the first bottle and all the papers. I didnt use it.

They said, we can refund just the last payment....... I think I will lose 80 dollars from my first payment (membership or whatever).

Thanks for all this information and forum.

Actually, I called them and got the run-around also.  Was told by the woman I talked to that my 30 day trial period was up.  I explained that I had not even opened the bottle and wanted the money put back into my account.  I was informed I could send the product back.  I mistakenly thought that if I sent the product back I would get a refund.  Stupid me, now I am out the product and 86.93.  With so many complaints, how can these people stay in business.  Is there no way a person can get on their website and put an ad or something that tells what a rip-off they are?

So i too just saw a charge on my bank account for 86.93.  Luckily my call was answered after just 2 rings and I spoke to someone by the name of Jesus.  Once you order the trial pills, you are automatically placed on a monthly membership.  You MUST call in to cancel your subscription or they will continue to bill your account.  Unfortunately, they will not be refunding my funds.  I will go back to the bank to dispute and try to recoup my finds.  GOOD LUCK and PLEASE STAY AWAY FROM THIS COMPANY.

call them at 1-888-591-2190     its acai slim on my account or betterdetox

Yes they are with the acai slim and other diet products and their real phone number is 1-888-591-2190.  just remember your phone number you entered for the product you were scammed into thinking you just paid 1.00 shipping for.  it is a 14-day trial and then you have to return the product to them or they charge the full price of product. i just found this out today after i cancelled a month ago and then wasn't told to ship product back.  so they took another 21.21 for my card today. it took me forever to find their real number because that one they give you on your card info is incorrect.

ME TOO. THEY HAVE TRIED HITTING MY ACCOUNT FOR $86 ABOUT 4 TIMES THIS MONTH. THE FUNDS WERE NOT AVAILABLEM THEN MY WIFE MADE A DEPOSIT AND THEY TOOK $47. I CALLED THE NUMBER AND THE NUMBER WAS "TEMPORARILY DISCONNECTED"

you might want to cancell your creditcard to save the head ack

My account was charge over 80 so i called them i asked them what was the charge for and it wasn't for any pills but for a membership b***s*** what a scam

I was charged $21.21 from SUP* MAXFORCE.  After some recearch I found the number 888-591-2190, the lady on the phone didn't say a company's name at firs, she answered "Customer Service", but I asked and she said the company's name is ACAI SLIM.  After giving her a piece of my mind she gave me a confirmation number and told me to call back when I recieve the product to get a return address and cancelled my subscription, so we'll see what happens.  Hope this helps some of you.

Same here,they are telling me i cant talk to a supervisor about my money being taking out like that.

decxeo adquirir estos productos

Called the number 888-591-2190 and spoke with a representative who processed cancellation of my "authorized" account. I was given a return goods authorization number as well, and instructed to return the merchandise prior to the return expiration date of 1/11/10 for a REFUND. The representative stated he was sending an email with full instructions for the refund. My phone call was answered in less than three minutes. The rep was polite and non-confrontational. This organization makes it quite clear about your "authorization" and restates your approval to receive solicitation from a number of companies selling a variety of items. If you dispute the charges with your credit card company, the merchant is responsible for all dispute charges and as such will usually remove your name and account from their records. Continue to check your credit card statement in subsequent month's to verify no additional unauthorized charges are placed on your account from any unknown sister companies.

They took money out of my account after I canceled item.  I told the person numerous times I didn't want any more, and he kept persisting over and over.  This is b***s***.

This company debited 86.93 american dollars from my account where I have not agreed on.I have agreed on the trial which I have paid for but nothing else.Thiefs bast.....I have contacted my bank and I am following it up to the end and happy there are many other complaints and these so called MAX°FORCE?  They have to understand that misleading is stealing and surely they will end up paying back more than what they have taken illegally.

These moth******ers charged my card too. I'm so pissed of right now I don't know what to do. I cancelled my card. You best believe they have f****d with the wrong one this time. I'm taking this to the Attorney General. They are stealing from people..and I hate a thief and a liar; they have done both to me.

I was also being charged about half of what you have experienced.. ( I got the special offer HAHAHA)

I just used the Live Chat option on the site that was referred to in earlier posts and hope that this was the end of it.. I also sent myself a transcript of the chat which says that I won't be send any further shippings and that I won't be charged any further... let's wait and see... and hope..

hello, i just got a message saying i owe them 86.93 how do i make them give me my money back?!?!?

this is what i said to them f****n thiefevs

You are now chatting with 'Reggie'

Reggie: Thank you for chatting with AcaiForceMax. May I know, whom am I chatting with?

you: hi thiefs you are nothing but a scam

you: i have tryed your product all you do is rippp people off

Reggie: We're most certainly not a scam company. There are a few competitor companies that have been known to habitually post negative reviews about us around the internet, however it's because we are the amazing Acai force max Pills seller, selling AUTHENTIC Acai force, and not a cheap imitation brand.

Reggie: If you have any doubts, I urge you to read about the success stories listed on our site. We have live chat and email support available in order to stay available and accountable to each and every customer round-the-clock.

you: all b***s*** i have this product and have been using it and it does sweet f*** all thief

Reggie: In order to pull up your account, could you please provide me the email address and phone number you used to order our product?

you: i have done that on the phone and am still waiting to get product in the mail

you: but i will send it back as soon as i get it and take phots of the mailing date on said product thief

Reggie: May I have your email address and phone number please?

you: how dare you take money from my account without my permission

you: jeffmiller169@hotmail.com

Reggie: Please provide me your phone number.

you: you are thiefs i did not give you permission to take other monies out of my account

you: thank god i called and cancelled as soon as i seen you steal money from me

Reggie: One moment please while I locate your account Information.

you: http://www.losangeles-gazzete.com/daily/index.php?=pmix1&s=1&ncmuscles=af

you: this is the ad i seen

Reggie: Your order has already been cnacelled from an auto ship program.

Reggie: You will not be receiving any further shipment from us and will not be charged anymore.

you: and it does nothing for me at all

Reggie: Our product certainly will help you to reduce an unwanted fat from the body.

you: nope have not lose a pound of fat

you: i want my money back you frauds

Reggie: We are unable to process return requests via live chat because of privacy and security reasons.

Reggie: Please contact our member support staff at our toll-free number for all return information:

Reggie: The number to call is 888-591-2190. They are available 5:00 AM ? 8:00 PM (MST) Monday to Friday. On Saturdays, they are open from 8:00 AM ? 5:00 PM (MST).  They are closed on Sundays.

you: i want my money back not a # to call thief

Reggie: For that you have to call at above number.

you: ord about that they say there is a 3 to call

you: well i hope you can sleep at night now that you rip off honest peole eh a***ole

you: whats a matter dograper

you: cat got your tongue

Reggie: Need not to worry, you have been permanently removed from the auto ship program of the Acai force max and, you will not receive or charge for any further shipments.

Reggie: And, please call at above number regarding your query.

you: no no igot you on the line now and i want my money back

you: including the 94.78 you ripped my off for

Reggie: For that you have to call at above number.

you: you tell me i have 30 days

you: well its been 18 since i noticed that you stole 94.78$ from me

you: thief

you: when did you ship it to me and from where

you: thief

Reggie: One moment please.

you: well cum on dog raper

you: whats got your tongue

Reggie: Your product has already been shipped on Dec 15, 2009.

Reggie: You will receive it within few business days.

Reggie: And, you will not be charged anymore and will not be receiving any further shipment from us.

you: it shows on my records that you stole my money on the 10 of dec why so long to ship to me thief

you: hope you sleep well knowing you rip off honest folk

Reggie: We have charged $12.90 on Nov 17, 2009 for the shipping and handling.

Reggie: $86.93 on Dec 05, 2009 for the product, you already received as trial.

Reggie: $86.93 on Dec 15, 2009 and sent second shipment ( one month) supply.

Reggie: No need to worry at all, your order has already been cancelled from an auto ship program.

Reggie: And, you will not be receiving any further shipment form us and will not be charged anymore.

you: i want all my money returned i am not at all happy with your ripp off pruduct

Reggie: You have to call at 888-591-2190  regarding your query as I said above.

you: i did and i still want my money back you f****n thief

you: you stole money from my account without my permission

Reggie: Please refrain from using abusive language.  If you continue to do so, this chat session will be discontinued.

you: you stole money from me you thief

you: thats a crime

you: i did not give permission for said money to be removed from my account'

you: do you sleep at night

Reggie: All information was clearly mentioned in our terms and conditions you had agreed that during the placing an order.

Reggie: You were a member of auto ship program which has already been cancelled.

you: i didnt not give you permission to take extra money from my account

Reggie: Please review the Terms and Conditions which you had indicated that you had read and agreed to before placing your order:

Reggie: http://www.acaiforcemax.com/confirmOrder.php

you: i tryed a free trail

you: did not notice till money was stolen from my account

you: aaaaaaaaaa so you admit you are a thief

Reggie: Its not free, we provide 14 days trial period only.

you: and it did nothing for me at all now you keep steal ing from my account

you: thief

you: god dam americans

you: canada is gonna get smart and smoke yourbutt dog raper

you: gee no answer cat got your tongue thief

Reggie: I have provided correct information regarding your query and order.

you: ya well hey theif do you sleep well at night knowing you f*** over americans and canadians everyday?????

Reggie: This session is being terminated due to the use of abusive language.  

you: does your mother know what you do to people everyday thief

Chat session has been terminated by the site operator.

Hey guys try to use this:
http://www.acaiforcemax.com/contactus.php?#Contactus

This is what I got today:


Reggie: Thank you for chatting with AcaiForceMax. May I know, whom am I chatting with?

you: Yes my name is Vanessa. I live in Australia and would like to cancel my subsciption please

Reggie: In order to pull up your account, could you please provide me the email address and phone number you used to order our product?



Reggie: One moment please while I locate your account Information.



Vanessa: thankyou

Reggie: You have been removed from the auto ship program and you will not be receiving any further shipments.

Reggie: As per the Terms and Conditions which you indicated that you had read and agreed to before placing your initial order, you were charged discounted monthly installments of $86.93 for the one month supply of amazing AcaiForceMax product  which you have received.

Reggie: Your cancellation # is

Reggie: ######

Vanessa: thankyou. one moment though

Vanessa: I think i've been charged twice.

Vanessa: My account has payments, one on the 7th and one on the 15th, both near $98 AUD

Reggie: We have charged $11.90   on Oct 31, 2009 , for the shipping and handling.

Reggie: $86.93 on Nov 30, 2009 for the product, you already received as trial.

Reggie: $86.93 on Dec 10, 2009 and sent second shipment ( one month) supply.

Reggie: Need not to worry, you have been permanently removed from the auto ship program of the Acai force max and, you will not receive or charge for any further shipments.


So hopefully this is the end of it! :)