I WANT ALL THESE FAKE PEOPLE TO STOP HARRASSING ME AT WORK AND AT HOME. THEY ALL SHOULD GET IN TROUBLE FOR DOING THIS TO PEOPLE. MOST OF THEM ALL SOUND THE SAME AT LEAST THE FEMALES DO THEY SOUND LIKE AN AFRICAN AMERICAN WOMAN.

CALLERS:
Monica Jordan-Process Servicer
Mr. Tate Stephanie
Kimberly
Amber
and main CEO Jeremy Whitlock
Katie Water
miss Davis

HERE IS A LIST OF ALL THE NUMBERS I HAVE GOTTEN CALLS FROM
ACS GROUP EMAIL IS customerservice@acsgroup.info
P.O. BOX 2123-82 PARK DRIVE BUFFALO, NY 14221
877-837-2566
855-245-6127
888-318-7402
866-367-3741
866-201-1416
888-216-8123
866-785-9761

They are a fraud and a rip off.   Their so called large and professional company works out of a small space between a Dollar Store and a Supper Cuts.  They Violate the Law like crazy and don't seem to care.

So how do we know they are a rip off?  First it?s how the collect:
-    They pretend to be layers who are trying to avoid a court case.  They are not layers and there is no court case.  Simply ask them to provide you the ?Docket Number? and the court.  They will provide neither and will try and side step it altogether.  This not only violates Federal Consumer protection law but is actually a felony in the Stat of New York as they are impersonating an officer of the court when they pretend to be process servers.  More on that later.
-    They violate the FDCPA when they call and talk to others about you.
-    They violate the FDCPA when they call you after you ask them to start.
-    They violate the FDCPA when they refuse to send you evidence that you owe the debt.

Any one of these actions makes it impossible to actually sue you in any court and get a judgment.  For that reason no honest or professional collection company would use them.    So by the fact that they are basically doing things that would prevent them from getting a judgment against you can pretty much tell they are frauds.    

Now the more serious things they do.  Specifically that pretending to be a process server.   That is a Felony in the Great state of New York and no employment clause can protect a felon.  If they call you and claim to have legal papers ask them these three questions and then call the Erie County District Attorney and stat ?I wish to press charges against (Name or ACS employee) for impersonating an officer of the court.?  Their number is (716) 858-4640, remember you are the victim of a crime perpetrated by the ACS person.  You have a right to justice so you have to be persistent.  In reality it will take a lot of us calling to get this guys charged but the law is on our side we just have to keep at it.    

As for the so called debt.  Ignore it, they are committing fraudulent in their collection practice.  If they are that blatant a fraud, going so far as to commit a felony, do you really want to entrust them with your money?  Of course not.  Simply send them cease and desist letter to the address below.  Make sure you send them certified and if they call you again call and attorney and ask him to sue them for each occurrence after the letter is sent.  It?s an east grand for each call and the attorney will take half so it?s a good deal for both of you.

Just in case you?re interested here is basically half the company employee list.  Not listed are 8 to 11 call center agents.  I would recommend addressing your letters to Brain, since he is the owner and CEO.  However the others will work as well.  The reason you want to address it to a person is that way they have to take responsibility that they received and signed for the letter and delivered it to the addressee or his designee.  If they claim to not have the letter then its mail fraud on their part.  (Make sure you do return receipt)  If you end up suing them you can have your attorney call each of these people as witnesses.  They won?t show but still nice to be able to mess with them a bit.  

ACS
Attn: Brian Noble: President and CEO
3842 Harlem Road,
Suite 341
Buffalo, NY 14215

Officers:
Brian Noble: President and CEO
Andrew Pace: Director of Operations
Ted Bell: Compliance/Systems Manager
Mike Dooley: Recovery Specialist
Andrew Clemen: Director of Strategic Planning
Shannon Roill: Collections Manager

omg i am the same problem

This is a scam.. they have taken 500$ from my debit card since October..300$of which has been within the last week. My bank and I have been investigating these people as of yesterday. T.l.m.

These people contacted me a few months ago stating they had been to my home and were on their way to my work to serve me with court papers...they never showed.

Add # 1-866-891-5323 & 1-855-869-7012 to the list. Also the name Stephanie Hollander and Stephanie Hollis. This is a scam and if you call any of the numbers from the previous post they all are the same company. I am reporting them to the BBB and the FTC as well as my State Attorney's office.  Do not give them any personal information.  I believe they are trying to pressure people into paying them money and possibly trying to commit identity theft. Every time they call they leave a different 1-800 # that is untraceable.  They violate the Fair Debt Act by continuously calling even after you have told them they have the wrong person - they are threatening people which is harrassment. They won't give you their company address or business credentials to verify.  This is a total scam!!

Hello yes I have also received phone calls to my cellular telephone. I guess they did not notice that I work at work at a large, extremely professional collections agency working only high end debt. My company follows every FDCPA rule so strictly, that people get fired for the smallest, tiny mistake, even if its on accident like not fully stating the mini-Miranda verbatim. I've heard of these small collection agencies that work mostly payday loans, that they use absurd methods to collect on the debt. Like claiming they are the police, or they are going to arrest you for not paying. I could never imagine saying anything even close to this to a customer! I would be escorted out the door by two security guards before I could even hang up the phone! But I was amazed after this company ACS started calling me saying I owed some payday loan which I never had. They told me I was going to be facing legal action, criminal charges, and then start getting more hostile when I tell them I never had this loan. To me it is just funny, because first of all, I know I do not owe this, and second, they break so many FTC and FDCPA regulations that I can record one of the calls and sue them for a nice chunk of change. They never had me talk to a process server that you mentioned, but that sounds like another illegal scare tacit. People just do a quick Google search on these laws and regulations! They cannot threaten you, they cannot discuss your debt with ANYONE BUT YOU unless you have an attorney handling this and have faxed them Power of Attorney. It is illegal for them to call your work and even mention the fact that you owe a debt!

I feel on hard times myself and dealt with payday loans to fill the gaps after trying to get the money through other means.Now I'm getting back on my feet and able to pay some of these loans out.Theirs one though that has been a pain for me though.It's this ACS group who from by reading some of your posts on here have been trying to get a lot of people.

I'm sorry, the actual telephone number is  877- 773-4248

Has anyone received telephone calls from the following number  877-773-4228  stating you owe a company called ACS ASSOCIATES OR ACS RECOVERY. I received calls from 3 different guys stating I owe an old payday loan. Names are Jay Michaels, Brian Logan and a process server name Ken Phillips.

The Federal Trade Commission (FTC), the nation's consumer protection agency, is warning consumers to be on the alert for scam artists posing as debt collectors. It may be hard to tell the difference between a legitimate debt collector and a fake one. Sometimes a fake collector may even have some of your personal information, like a bank account number. A caller may be a fake debt collector if he:

is seeking payment on a debt for a loan you do not recognize;
refuses to give you a mailing address or phone number;
asks you for personal financial or sensitive information; or
exerts high pressure to try to scare you into paying, such as threatening to have you arrested or to report you to a law enforcement agency.

If you think that a caller may be a fake debt collector:
Ask the caller for his name, company, street address, and telephone number. Tell the caller that you refuse to discuss any debt until you get a written "validation notice." The notice must include the amount of the debt, the name of the creditor you owe, and your rights under the federal Fair Debt Collection Practices Act.
If a caller refuses to give you all of this information, do not pay! Paying a fake debt collector will not always make them go away. They may make up another debt to try to get more money from you.

Stop speaking with the caller. If you have the caller's address, send a letter demanding that the caller stop contacting you, and keep a copy for your files. By law, real debt collectors must stop calling you if you ask them to in writing.

Do not give the caller personal financial or other sensitive information. Never give out or confirm personal financial or other sensitive information like your bank account, credit card, or Social Security number unless you know whom you're dealing with. Scam artists, like fake debt collectors, can use your information to commit identity theft ? charging your existing credit cards, opening new credit card, checking, or savings accounts, writing fraudulent checks, or taking out loans in your name.

Contact your creditor. If the debt is legitimate ? but you think the collector may not be ? contact your creditor about the calls. Share the information you have about the suspicious calls and find out who, if anyone, the creditor has authorized to collect the debt.

Report the call. Contact the FTC and your state Attorney General's office with information about suspicious callers. Many states have their own debt collection laws in addition to the federal FDCPA. Your Attorney General's office can help you determine your rights under your state's law.>

http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt076.shtm

Jasmine. Please READ the posts on this phone number. If you have read the comments and still have a question if it is legit I don't know what to say. They are SCAMMERS! Please read the comments there is a lot of good information, things to do to protect yourself.

they live me threatning voicemails saying there going to arrest me and take me to jail. please help. is this legit or a scam

ive been f****n dopped on. the took most of the settlements money owed them 650 only to a payday loan of 200. tlk to the ploice and they are making threats and saying there going to my job. so they cant take you to court there not legit.

Their curreny number is 8558231663. Ext 354 is stephanie. They have been collecting a debt for 7 months from me....one payment declined and they are THREATENING me with summons! DO NOT FALL FOR THIS!

I just got the same voicemail from a "process server" named Layla Jackson and when I called back they answered ACS Services so I turned on the recorder on my phone and googled them immediately to find all of these entries about them. I explained to them that I had received a threatening phone call and threats of incarceration for failure to appear. I demanded that if they were going to threaten that they better damn well have a court date and location for me to appear, but of course they put me on hold several times and finally someone new picked up the phone and they had no information to provide regarding any court dates. i then explained that beacuse of that voicemail stating that, their tactics were now illegal and false. I also advised them that I was recording the entire phone call and she got furious and started getting obscenely rude so I hung up but not before letting her know that I too would be contacting my local authorities with this recording and voicemail. She then ignorantly called back and left another threatening voicemail. The phone number they were using was 855-823-1669 with case#.....

What ACS does:

1) They call you
2) They harass you
3) They threaten you

How ACS does it:

1) They claim to be a law office
2) Threaten you by stating they will serve papers to your home or place of business
3) Share this information with people that answer the call or leave a message
4) If you resist them, they say they will serve you in a mere two hours


This is all in violation of the FDCPA.  Debts are a civl matter, not criminal.  These jerks work out of South Carolina and are probably downing more moonshine by the hour.  They won't validate debts, will threaten you with arrest unless you are willing to pay today and simply won't take no for an answer.

Just remind them, these failed abortions that believe working as a fake collector is a real job, that what they are doing is illegal and you are filing a report with the local police, attorney general and the FTC.  Chew them out, cuss them out, but don't let them intimidate you.  Laugh in their face because they can do nothing to you.

Anyone have a fax number to send a cease and desist letter?  
New number:  866-787-2735

Please file a report with the police these same people are calling me, The process server that called me is names Jim Dunn.... I too made arrangments with these peopel because I did have a loan with Hydro Fund and I had to close my bank account information because of people like this. So now they saying I have fraud charges pending against me for trying to fraud a financial institution. I dont know who these people are but they need to stop. The process called me again on my home phone but asked for a different name and I said nobidy by that name live here. He said I find that hard to believe and I will be waiting on you outside!

omg I have been contacted by these people and just got off the phone with them. they sound so real and I to gave them my card number and paid a 100.00, but cancelled that card also because something is not right. I did have a payday loan out there that I forgot to pay but they can not charge me with fraud. when i took the loan out I had a account and had to close that account. Like I told them when you take out these types of loans they call the bank to verify your bank information. My bank said they would back me up 100% but most of the time if you owe a debt they will come after you in a civil matter not criminal!

Have anyone been served a summons by this place (ACS) ? They called my parents and of course my mom frantically calls me because this ACS company left a message for me to contact them and mentioned, warrant, bank fraud and all this other stuff.

Anyways, I called them back and the lady wanted my CC info to set up payment arrangement and said that if I didn't provide it, they would serve me a summons. I then told her that I am in the process of claiming Bankruptcy and that I would notify my attorney about this matter. She proceeded to tell me that the the bankruptcy wouldn't do anything for this debt and that I still have to pay it. I told her to send me some documentation about this debt and she became a little tense.

I don't want to be served a summons at all, that's why I'm wondering if someone can confirm if they have been or have not been served a summons from this company.

Thanks

An agent James called my mothers house this morning looking for me. I called there they said I have to pay on a online loan they said was from Hydra Fund, I could not send a money order or cashiers check. Then I got a call this afternoon at work from the same woman. So I asked the company name, she said ACS, I asked for the address, she said she could not give me that information. The first call now that I think of it wasn't agent James it was just a woman who answered the phone, I told her I couldn't pay anything back until I get on my feet and she got mad and said "Thats fine I don't like your attitude, I'm sending someone to your house or work". Can they keep harassing me like this. Is either of these companies legitimate.

New number 888-318-7402 - Tim Dobie, Keith Murphy, Jim Dunn.

In the last 3 days we have received 17 phone calls from 17 different numbers we have spoken to a Neil Jones and a Samantha and the compliance manager for ace group and just found out today that they are a scam when we were able to contact our loan place and getting them to confirm that we didn't owe nething else they told my husband that he would be arrested at work if he did not pay 810.00 they had him freaking out thinking that he was going to jail so I did a little research and found all these complaints and I also found them on bbb and they are not accredited the bbb on a scale of a+ to f the acs group received an f but I am shocked at the lack of complaints the bbb has revieved on them cause I read all of these complaints and there's hundreds but only 13 complaints filed in the last 3 yrs. But I am standing up for our rights and I will be the start of alot of crap unfolding on these scumbags, bet that.

Wow I wish I would of looked up more info on these ppl I made payment arrangements with them they said they would do a wage detachment come to my job, home and if I couldn't get served then I would have a warrent for my arrest. Had me freaking out but then I started to think I never got papers I'm working on cleaning up my credit and this debt never came up and it's funny they only take payments with cards well I'm over it they did play me but they will never get anothe dime from me.  Oh yea they call from 866-409-6241 and I talk to mr. Stone, mr. Louis, ms. Olivia jones hahaha it's funny listening to all my voice mails they the same damn ppl!! And now they sheriffs ready to surve me. ACF it's a joke

They are using a new phone number: 1-866-923-6324. The "lady" who called me identified herself as "Jennifer Adams" and claimed to be on contract with the state of Oklahoma and was going to serve me at home or at work if I did not contact her within 24 hours. The entire voicemail message sounded fiushy and scripted. The lady sounded African-American.

This is a scam I was employed by them not to long ago and they are a scam they really not process server they are debt collectors they are located off of Dave Lyles Blvd in rock hill,SC behind the mcallisters in the building that says us census bureau. Its all a scam and all you have to do is hang up they can't do nothing but call the numbers they have on file. If they call tell them you want to talk to Jeremy whitlock and when you do get a hold of him his real name is Zack his ext is 345 if you don't get him contact the 1800 number and hit extension 319 her name is heather fox she is in he. The names theye are fake name called shake names they call as process servers them wen you call in they act like a different person when they're the same person who called you. This is a scam try what I said guaranteed to work.

I just paid them $200 because they were threatning to come up to my job and have me served....even talked to my supervisor......and my supervisor pulled me into the office and said if they come up here I could be fired...i hope i didnt just get scammed....but i got all of their information....so we shall see...

they are calling me about a loan that was paid off in full as of June 8, 2012

I have been thru this very same thing, calls after calls and on my job as well, tired of it. The next time they call I'll just tell them to hold on and call my county court or police station and put them on three way lets see what holds to be true. So upsetting we all have to stand up and do something. Please answer their calls and stand up because if not they will continue to be persistant and keep calling!!! If anything follow suite because it is fraud and a scam they will not want to talk and will quickly get off the phone. Maybe at a point to where you will no longer receive calls!
Lets go people