Lady said she worked for Nation Star Mortgage and was trying to contact the Executor for an estate that I had represented.  I told her that the Estate was more than 5 years old, and asked which property she was calling about.  She could not tell me the address that she was calling about, and I told her I could not give her any more information.  (None of the property in the Estate was financed through this company.)

I have also experienced identical phone calls my due date is 1st thru 15th or it's late with a fee... However, if I do not pay on 1st calls begin and they start early in a.m. thur late 9pm everyday all 7 days a week.  They particularly like 9pm on Sunday evening they never miss this slot!  They are a horrible lot of people not deserving of this reference "people" I pick up and say do not call list and hang up, they don't like this thus they have increased the calls, so I pick up and say "Federal Trade Commission, you are breaking the law"...  However, they ignore this and bully anyone, anytime, without any recourse.

I'll forward all the calls to your house and see how well you can sleep when they ring you phone off the hook.  Its friggin annoying..  the point being the phone rings for an annoyance...

I get the same problem with constant phone calls.  I suggest we start to call the attorney general and report them  This is credit harassment!

Thanks for sharing this information in this thread. Your knowledge is the type of guidance many have to pay to receive.   This will educate consumers who are blissfully ignorant, and remind others to keep up to date on all of the information with their mortgage, escrow etc.  

I'm constantly amazed at how little folks know about their mortgages.   So many of those individuals who got caught up in the ARMs and other exotic terms in the mid-2000s had little to no understanding of what they had gotten themselves into.  Of all of the possessions one has, the home is certainly the most important.  Folks need to read and be sure they understanding each and every term and condition of their mortgage.  If you feel out of your element in this regard, please have an attorney review things with you.  It will cost a few bucks at the time, but that is money well spent in the long run.

Edit: Also, a mortgage company may be calling a customer for reasons other than a late payment, such as issues related to escrow (e.g., insurance documents and tax bills).  I was recently called by my company --- they had contacted me via mail regarding homeowners insurance paperwork needed for my escrow.  My very soon to be ex-insurance agent did not follow up on the paperwork I hand delivered to him from my mortgage company.  Matter was handled in under a half an hour via the phone.

My apologies to JOHN, not Jim.

Staz, you won't know unless you call. The number IS NationStar Mortgage's number. When you talk with them, they'll verify information with you so you can decide for yourself if they're who they say they are. Remember too, that you're calling them in this step.

Glad I could entertain you Jason and thanks for your opinion of me. I'll file it in the appropriate place. BUT, you might re-read the information I provided. Perhaps someday you'll find it helpful.

Perhaps so - but the information I provided is correct and isn't that really the important part? I suspect Jane understands more than she feigns, so I responded strongly in the hopes that others will see through her drama and to the information. I don't play Internet games if I have correct information that might help someone. I prefer to share it and move on. It's up to the reader to determine what to do with it.

If the information helped you, great! If not, glad you already knew it.

Jim, PLEASE! If the mortgage company doesn't receive your payment BY THE DUE DATE, you are late! That's pretty simple. Hope this clears up your misconceptions.

Also, if you pay "any time" within the month the payment is due, you may be, by contract, subject to a late fee (which for mortgages is usually pretty high). Check and KNOW your due date. Check and KNOW your penalty (late fee) date. They're important and they're different.

Example:
Payment due date:  06/01/13
Penalty date:  06/11/13
Payment received date:  06/12/13 - PENALTY (LATE FEE) MAY BE APPLIED

And, here's some CORRECT information about being "late":  Don't confuse credit reporting "late" with payment due "late". They're 2 very different things. For those who don't know, credit reporting "late" is 30 or more days past the due date. Due date "late" is ANYTHING past the due date (could even include a TIME OF DAY after which a payment is considered late).

You are such a fool. I laugh at you.

Talking about smart alecks....

Well Jane, that's a different circumstance than Timothy's. You DO realize that don't you? Just a few thoughts for you Jane since you want to be such a smart aleck about things.

You may have mailed your payment 3 years ago, but if NationStar never received it, that's quite another matter now isn't it Jane? Second, your payment is due BY the 1st Jane, not AFTER the 1st Jane - not even on the 2nd Jane. So Jane, on the 2nd you WERE late. Third, regarding the call you received on the 9th, was that inquiring about the payment you just made or your NEXT payment? Given your lack of focus, I suspect it may have been about your next payment Jane - or maybe you were running a month behind and didn't realize it. But, in fairness to you, if it was about the current month's payment, all you had to say was "I paid you and the check cleared my bank on xx/xx/xxxx." You should have been concerned that perhaps your payment was applied to the wrong account - but you probably didn't think logically enough to ask did you Jane?

You see Jane, you may not have liked the manner in which I addressed Timothy, but that's your problem. I know A LOT about this stuff and it frustrates me that so many people don't take the time to understand something as important as a mortgage contract and how it works and whose responsibility is whose. Admittedly, that frustration is my problem. However, lack of understanding on such matters leads people into BIG problems and is a substantial portion of the problem we faced in the latest financial crisis (i.e., people bought homes/were given mortgages that shouldn't have/shouldn't have been - and the rest of us got stuck with the bill).

Finally Jane, I don't work for NationStar - but thanks for the Einstein reference!

MH, you obviously don't understand what an escrow account is. Your mortgage's fixed interest rate has NOTHING to do with your escrow amount. Your interest rate is set by your mortgage contract. Escrow is an account established to pay fees outside of the principal and interest (and sometimes private mortgage insurance). Money from each payment you make is deposited into the escrow account until such time that it is disbursed to pay things like property taxes, homeowner insurance premiums, etc.

Therefore, your TOTAL payment includes principal amount, interest amount, private mortgage insurance premiums (sometimes) PLUS an amount for escrow. Also, lenders can, by law, include a reserve amount in the escrow for unexpected increases in property taxes, homeowner insurance premiums, etc. An increase in your escrow amount may be attributable to the reserve amount. Some lenders will waive (or reduce) the reserve amount if you request it.

Left a message saying they were with Nationstar and I should call them back. I am fairly sure they are not with Nationstar mortgage.

Person named Carry soliciting donation for GLBT community activities.

877-698-9400 Solicitation for gender reassignment surgery non-profit research.

this is a bad long  co.

i dont how come i was call i am not with thim

......if you are ONE day ....ONE MINUTE past the due date of the mortgage they start calling.  A little info ...if you pay the mortgage within the month that it's due ...you are not "late".

....that said ...they are a relentless pain in the a***.

Nationstar Mortgage automated recording.  It is part of their relentless call/email campaign to make sure you pay your mortgage.  My payment isn't due until the middle of the month but they start a few days into the month with near daily calls and emails to remind you its due.

Actually you are incorrect.  This number does belong to Nationstar Mortgage.  I called Nationstar - my mortgage holder and confirmed with them that indeed it is them.

This is a "phishing" call that tries to get secure information from you. I called my mortgage holder, Nationstar, and they are not who is calling. The phone number 877-698-9400 is a telephone scam number being used to try and fool people into giving out private/secure info. DO NOT GIVE ANY INFO TO THIS NUMBER.

Nation Star Morgtage is a bunch of BS....they continuously call and call and call....Thanks Bank of America for selling my morgtage to them...what a waste!!!

u silly

The calls start after the 1st of the month that your mortgage is late. WTF give us a grace period until the 15th if you're going to harass the hell out of us that the mortgage is late.  You suck!

They are annoying.  I have never been late, mortgage payment due on first, late payment applied if not received by 15th.  I pay on the 10th each and every month.  They start calling on the the 5th or 6th.  

SOLUTION:

1. If you have the ability to get a Google Voice telephone number, set it up.
2. Go online to Nationstar, change your telephone number to Google Voice telephone number and remove whatever number they have for you.
3. You then block the Nationstar number on Google Voice.

They should really pay attention to their customers who for whatever reason need to pay on a date other than the 1st and adjust their automated "reminder" calls for the individual.

They have been calling me daily. I am current on my mortgage and they bought my mortgage 4 years ago. When they called yesterday the guy said oh my god to me over the phone because I was slow in responding. I have a hearing disability and a slow captioned phone. When I explained this to him, he laughed. What jerks. He wanted to verify my address, what the hell? I put a block on this phone number.

Timothy, thanks for the tutor! How is it late if I sent it in on the 26th and the check was processed on the 2nd (Sunday is the 1st if you want to look it up)? Now you call me on the 9th ONE WEEK LATER to tell me my payment is due on the first and you want to know how I am going to pay? IT IS ALREADY PAID AND PROCESSED AT MY BANK YOU IDIOTS!

Nice try Einstein, quit Nationstar and get a real job.

Well Timothy, what did they say? Did they call you because you were late? Let me guess. No, right? But do you realize that the due date end the end of the grace period date are two different things? The due date is the due date. After that, you're late. The end of the grace period date is the end of the grace period date. After that, you can be charged a late fee. Were you in between those dates? Bet you were. Just because they give you a grace period date doesn't mean you aren't late.

You don't indicate that you talked to them. Why don't you give that a try next time and see if they can help you understand what I've laid out above? Help yourself dude! Pay on time if you can. If you can't, refinance and get away from these clowns. If you can't, be prepared for the calls. There are worse, more drastic alternatives, such as bankruptcy, but hopefully you won't have to go that far.