I verified their contact information via the Ohio Attorney General's consumer complaints database. Here's some valid contact info:

PO BOX 105341
Atlanta, GA
877-888-9955 (working number)
Fax: (954) 377-0072
eps.cardholder.support@fisglobal.com

Have Fun!

Bad news on all fronts, I'm afraid:

There are a lot of con artists using that "Rachel" recording and running essentially the same scam. So unfortunately, it may not be one outfit calling you, but several.

The worse news is that there's little you can do to stop them. The most you can do is inconvenience them by taking up their time without falling for their scam.

Report the call to the DNC list (https://complaints.donotcall.gov/complaint/complaintcheck.aspx). The FTC has busted several of the groups that have operated this scam. But they need a lot of data to track down the perpetrators.

Even more bad news: Given the availability of VOIP (Internet telephone service) the call may have originated from outside the country (the Caller ID is fake). Report 'em anyway, just in case.

"Rachel" from cardholder services calls me atleast 3 times a day.  How do I stop the god damn company from calling me?

How do you know it "phoney"? I hope it wasn't mine!

Good old Rachel from Cardholder Services called me on Tuesday.  She has called me more times in the past seven months than my girlfriend!  I have decided I'd rather have sex with Rachel than my girlfriend...She's got a nicer voice.  But I forget she calls everybody (both male and female)!

They are calling from a company called DEFT FREE LIVING out of Orlando

toll free 866-935-7090
or 321-304-5066

press 2 to be placed to customer service


these idiots call me everyday as ANN or RACHEL I  gave them a phoney credit card number and they put me thru to a 'real' person and number instead of the spoof number you can't trace.


ENJOY!!!!!!!!!!!!!!!!!

I am so tired of getting  the calls from "Rachael at cardholder services"
Can't anyone get  those calls to stop! I get at least 2 a week or sometimes more!

We keep getting calls from Rachael about our credit cards but funny thing is we dont have credit cards. So we just hang up on her.

I just googled Rachel at cardholder services and found this chain.  I'm having the same problem.  Did anyone solve this yet?

Card holder services calls all my phones on a daily basis.  It has gotten completely out of control. And win I hit the button to talk to a live person, I asked to be taken off their call list and they always hang up on me with no response.  Please stop this madness!!!

Report this fraud to the Florida Attorney General or your state Attorney General - action will be taken; a similar fraud was shut down recently.  Posting complaints here isn't going to do anything about it - the reports must be made to the relevant authorities.

U.S. district court, acting at the request of the Federal Trade Commission (FTC), has approved a settlement shutting down two groups of Florida-based telemarketers that allegedly flooded consumers with misleading recorded robocalls falsely promising to reduce their credit card interest rates.

The settlement permanently bans the two related operations from making robocalls and selling debt relief services. The orders are the latest in a series of enforcement actions the FTC has taken to rein in robocallers -- especially those who try to take advantage of consumers affected by the economic downturn.

Scammers at work

According to the FTC, JPM Accelerated Services and related defendants made thousands of illegal recorded robocalls to consumers, identifying themselves only as "card services" and offering lower credit card interest rates.

Consumers who pressed "1" after hearing the automated pitch were transferred to live telemarketers who falsely told consumers that JPM's services would allow them to lower their credit card interest rates dramatically.

The telemarketers charged an up-front fee typically ranging from $495 to $995, according to the complaint, and promised consumers they would save thousands of dollars in a short period of time as a result of the lower interest rates, and that they would be able to pay off their debts faster. The defendants also falsely stated that if consumers did not save thousands of dollars from lowered interest rates, they would receive a full refund of the up-front fee.

After collecting the fee from consumers, however, JPM allegedly failed to deliver the promised interest rate reductions and savings, and routinely refused to honor its money-back guarantee. The FTC complaint also charged the defendants with violating the Telemarketing Sales Rule by calling consumers on the Do Not Call Registry, blocking or "spoofing" caller ID and making unlawful robocalls.

Restitution ordered

The settlement orders also impose judgments of $5.9 million against defendants associated with JPM, and $3.2 million against six individual defendants associated with an affiliated operation called IXE Accelerated Financial Centers, LLC. The judgments, representing the amount of money consumers lost through these robocall schemes, are suspended, based on the defendants' inability to pay< But, they will become due if the defendants are found to have misrepresented their financial condition.

Two of the defendants in the IXE operation, Ivan X. Estrella and Jaime Hawley, also are liable for an unsatisfied $75,000 judgment recently entered against them in a case brought by the Florida Attorney General.

The orders were filed in the U.S. District Court for Middle District of Florida, Orlando Division on November 9, 2010, against: 1) Ivan X. Estrella, Jamie M. Hawley, and Kimberly Nelson; and 2) Jeanie B. Robertson, Brooke Robertson, Alexander J. Dent, Micha S. Romano, Paul Pietrzak, and Ashley M. Westbrook. Estrella, Hawley, and Nelson worked with the IXE corporate defendants listed below.

The rest of the individual defendants worked with the JPM corporate defendants. At the FTC's request, the court also has dismissed the charges against Paige Dent.

Corporate defendants

The court is reviewing the FTC's request for a default judgment against the corporate defendants in this case, including the IXE corporate defendants (IXE Accelerated Financial Centers, LLC; and IXE Accelerated Services Inc.), and the JPM corporate defendants (JPM Accelerated Services Inc.; IXE Accelerated Service Centers Inc.; MGA Accelerated Services Inc.; World Class Savings Inc.; Accelerated Savings Inc.; and B&C Financial Group Inc.). The proposed default judgment includes monetary judgments of $3.2 million against the IXE corporations, based in Orlando, Florida, and $5.9 million against the JPM corporations, based in Melbourne, Florida.

International Cooperation

The FTC brought this action with assistance from other law enforcement agencies in the U.S. and Canada, including: the U.S. Postal Inspection Service; the Attorney General of Florida; the Florida Department of Agriculture and Consumer Affairs; the Canadian Radio-Television and Telecommunications Commission; and the Toronto Strategic Partnership, which includes as member agencies the Competition Bureau Canada; the Toronto Police Service Fraud Squad - Mass Marketing Section; the Ontario Provincial Police Anti-Rackets Section; the Ontario Ministry of Consumer Services; the Royal Canadian Mounted Police; and the United Kingdom's Office of Fair Trading. Assistance also was provided by the Better Business Bureau of Central Florida.

Had a guy named Rocky call me from 567-248-4400 and when I politely said I wasn't interested he started calling me names and telling me I was a stupid stripper and all kinds of obsene words, told him I was going to report him for harassment he said he was going to call me every single day to harass me!  I am sick of these people calling me every day 2-3 times a day, anybody know how to get ahold of someone at the company to report this person?

Complaint: receiving multiple calls from "Rachael at Cardholder Services," about bogus credit card fraud in order to obtain my banking information.

Been receiving multiple calls from this on my landline (860 572-0839).  But one was to my cell phone (217 778-8118).  That fraudulent call came from Memphis, TN and the Tel. # was 901 248-7430.

Please put this company in jail.

Best,

Diana

We don't have caller ID, so I cannot report the phone number, but I just received my umpteenth call from 'Rachel' and decided to find out what's happening to other folks out there, found this site.  EVERY time I get someone on the phone & start telling them to leave me alone, ask for the company information ... they hang up.  My guess is that I've been getting this calls about five years now.  What truly bothers me is that one time the gal who answered said something to the effect that our account was over a specific dollar amount (which it was that month).  I think these guys are hacking too!

"Rachel from Cardholder Services"

?Rachael, card holder accounts? robo call current aka:
M.R. Carter, LLC; toll free: 877-879-9695; phone 772- 879-9695 Address:  8647 US Hwy. 1, Crowne Plaza, Port St. Lucie, FL 34952. Website: http://www.cardservicecenters.com
Principle:  Mr. Greg Stephens, email greg@cardservicecenters.com  Fax 772-879-9690
Additional company management personnel include:
Mr. TYM Baker - Customer Service Manager
BBB info:
http://www.bbb.org/south-east-florida/busines ... cie-fl-92016583


    REPORT TO AUTHORITIES

Additional numbers that Rachael from card holder services use are 923-000-7865 and 928-220-8429
I have report this company to all the above authorities and to the Federal Trade Commission

I receive calls from "rachael at card holder services" routinely-I have even blocked the phone numbers and they still keep calling.  I am MORE than tired of it.  I am notifying the Attorney General and the Better Business Bureau. Also, the National NO CALL list.

yea, I have started blowing a really loud whistle when the idiot calls me......  it's always the same guy's voice when I connect.  always keep a whistle handy to blow his ear drum out!

Caller id was faked; it had too many digits: 888-123-45555.  Recording identified itself as "Rachael at Cardholder Services" -- a well-know fradulent come-on.  See also reports for phone numbers 702-818-2427, 816-389-2804 and 800-943-3250.  Same case with me

Caller id was faked; it had too many digits: 888-123-45555.  Recording identified itself as "Rachael at Cardholder Services" -- a well-know fradulent come-on.  See also reports for phone numbers 702-818-2427, 816-389-2804 and 800-943-3250.