I just got one of these calls. A new twist on the "Microsoft Windows Support Scam". I asked if the caller was calling from a prison. And then asked him how long he expected to stay out of prison as he rips off people's computers.
Geek Support Live
122 Pearl Street, #A.
Enfield, CT- 06082.
SO HOW IS THE WEATHER THERE IN DEHRADUN, INDIA GUYS? YOU WILL PAYOFF FOR EVERYTHING SOON...
I've been getting blown up by this company. They have probably called me 40 times in the last 4 months? I argued with them for 20 minutes one day, as I regretably stepped outside of the restaurant I was at to scream. Everything about this geek support s*** was screaming scam. Had been ever since they started calling me. But I was curious how hard they wanted to work for it. So "Bob" who is known in real life as someone with the name "Susmit" probably proceeded to argue and admitted "I'm not going to lie, there may be a charge after Initial inspection of your PC" but yada yada yada. I told him I respected the fact that he was "somewhere on this planet" trying to grind out his work day so he can eat. But I wasn't going to be the one providing the bread on his table. After reading all your feedback I will be sure to actually pay closer attention and really question whoever calls. Just to make them work for it before I hang up. "Ohhh thanks Geek support Live. Your everyday hero's looking out for me. Haha. Yea right. Not how it works. If that was the case General Motors would be super villains the likes of Red Skull and the Joker. I hope no one falls for this and I'm sure they do. I'm tech savy enough to know my way around a computer all day. I bit the chomp because my last computer crapped out and had just bought another one. I figured they may be calling me on something from the old computer. Then remembered no organization will call you if there are errors with any product you have purchased from them. Other than recalls on vehicles.
No they're not - you're just another shill. Same story, second verse - a scam!
You had no issues because you work for them.
Per Microsoft and their partners, they do NOT cold call you to fix your computer! ANY company who cold calls and says you have "viruses/malware/errors" that need to be fixed are scammers - no ifs, ands or buts! The only way a company would know if your computer is infected is if they had hacked into it!
Cybercriminals don't just send fraudulent email messages and set up fake websites. They might also call you on the telephone and claim to be from Microsoft. They might offer to help solve your computer problems or sell you a software license. Once they have access to your computer, they can do the following:
Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.
Take control of your computer remotely and adjust settings to leave your computer vulnerable.
Request credit card information so they can bill you for phony services.
Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.
Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.
Telephone tech support scams: What you need to know
Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using.
Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable.
Do not trust unsolicited calls. Do not provide any personal information.
Here are some of the organizations that cybercriminals claim to be from:
Windows Service Center
Microsoft Tech Support
Windows Technical Department Support Group
Microsoft Research and Development Team (Microsoft R & D Team)
Report phone scams
Learn about how to report phone fraud in the United States. Outside of the US, contact your local authorities.
How to protect yourself from telephone tech support scams
If someone claiming to be from Microsoft tech support calls you:
Do not purchase any software or services.
Ask if there is a fee or subscription associated with the "service." If there is, hang up.
Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
Take the caller's information down and immediately report it to your local authorities.
Never provide your credit card or financial information to someone claiming to be from Microsoft tech support.
What to do if you already gave information to a tech support person
If you think that you might have downloaded malware from a phone tech support scam website or allowed a cybercriminal to access your computer, take these steps:
Change your computer's password, change the password on your main email account, and change the password for any financial accounts, especially your bank and credit card.
Scan your computer with the Microsoft Safety Scanner to find out if you have malware installed on your computer.
Install Microsoft Security Essentials. (Microsoft Security Essentials is a free program. If someone calls you to install this product and then charge you for it, this is also a scam.)
Note: In Windows 8, Windows Defender replaces Microsoft Security Essentials. Windows Defender runs in the background and notifies you when you need to take specific action. However, you can use it anytime to scan for malware if your computer isn?t working properly or you clicked a suspicious link online or in an email message.
Learn more about Windows Defender
Will Microsoft ever call me?
There are some cases where Microsoft will work with your Internet service provider and call you to fix a malware-infected computer?such as during the recent cleanup effort begun in our botnet takedown actions. These calls will be made by someone with whom you can verify you already are a customer. You will never receive a legitimate call from Microsoft or our partners to charge you for computer fixes.
For more information about how to recognize a phishing scam, see Avoid scams that use the Microsoft name fraudulently.
If you need help with a virus or other security problem, visit the Microsoft Virus and Security Solution Center.
To help protect against viruses and other malicious software, download Microsoft Security Essentials.
Windows 8 includes antivirus protection that?s turned on by default.
There are no happy people here "Javier". There are only the folks that are angry that some bunch of scammers are trying to rip them off, and the SHILLS (like you) that are unhappy that there scam has been so thoroughly exposed.
So tell me "Javier", how is life when you're a cheap fraud shop minion working in a foul call center? You get what you deserve in this life "Javier". Look at you! We know what you are, we know what you're paid. You're getting exactly what you deserve.....
Skeff Ett Liv!
Hard to believe anybody here. I see some happy and some unhappy people. How many of you have tried their services yet? Just curious.
I tried and I can't complain.
You seem to have wrong address. You could get their information at www.geeksupportlive.com. I had no issues with them. Did u try their service?
Geek Technical Support are possibly scam. Company that helped me was Geek Support Live which in the best of my knowledge and experience are legit.
pissed off momma
Bruce wow ur a***ole..
pissed off momma
I just got a call from them a few minutes ago. I felt it was a scam. I never heard of geek support live. I am not having any problems with my computer so i just cursed them out and hung up. It was guy from India heavy accent.
I have sent a formal complaint to the Connecticut Attorney General's office as well as the Connecticut Secretary of State. The Attorney General's office promises a complete investigation of this outfit as there are numerous complaints to his office and on the internet. The address listed is just a mail drop. The attorney listed doesn't exist but I sent him a cease and desist letter as well. They pretended to be from Microsoft and Best Buy and Best Buy is looking into the use of "Geek Support" as an infringement. I have not heard back from these jerk in quite awhile but the address is definitely Pearl St.
Well I dad got a call from geek company ....she gave me the number.....which waz 1-855-213-5399
I think called bck again
. a lady picked up d call..
she told me to do be infront of computer
she got hold of mah computer
n fixed all the problems dat I was having n after that she fixed my dad's computer too
: think her name wad tracy
nyc lady.....n nyc geek company ..thanx geek support live.
I do not have a caller ID but received a similar call over a month ago and then received one this Sunday morning just before 10 am. A guy with an Indian accent, addressed himself as being from Geek Support Live. He then asked me if I was in front of my computer as they were receiving warning messages. I told them I'd be back in a minute, I went a got a clipboard and paper. They hung up or dropped the call in that time but called back several times until I got an answer again. I asked what their address was and the guy said Enfield Connecticut. I asked for the the street address and he finally gave me 122 Ball Street, Enfield CT 06082. He also gave me a phone number of 855-481-5399. I told him that I had received the earlier call and had asked them not to call again. He then got upset and said I was wasting his time and I told him I thought it was a scam. He then asked why he would give an address and I told him to not call again I would look them up again.
If you Google Map the address there is no 122 Ball Street in Enfield CT but there is a 122 Pearl Street.
I had a call from someone who called himself Jazz Mark...from Geek Support...wierd nbame, wierd company...I am afraid it was a scam.
If you work in tech support how come you couldnt fix your own computer.. that is kinda a pre-requisite for being a tech support agent, Scammer!!
Calls are coming from Geek Support Live, www.geeksupportlive.com. Owner of company is Thomas Schwab. Call their listed number and ask for him by name, it is funny to hear them scramble. Sent cease letter to him by registered mail. Home number is listed in Enfield CT
So what's the web address?
Well, how's India these days?
Is your boss Mr. "Andy Warhol" aware of how "you guyzzz" and your "freinzz" have so badly squandered your fifteen minutes of fame on this site?
That makes this number more a domestic play on the Indian scummer virus spreaders, doesn't it?
The only persons who should be touching your computer is you, your manufacturer, Real Windows support that you have called and/or maybe a real live tech you see face to face!
President of company is listed as Thomas Schwab, 122 Pearl St, Apt A, Enfield Ct.06082. Phone listed as 860-745-4339
Fight Back America
Have called me pretending to be Microsoft Security, telling me that they are getting error messages from my computers. Today the dumb s*** called and pretended to be from tech support but gave me the name of the business. I kept him on the line long enough to get the company website address
Received a dead call from 860-464-7922. Looked it up and found scam warnings. Next day received a second call from same number and got an Indian accent. He stated that he represented Geek Support Live and that I had a computer problem. I asked where he was from and he stated Enfield CT at Suite 8 21 Pearl St. I asked why he was using a Ledyard CT phone number. Said he had an Enfield number but the area code was 855, which is not CT. Very insistent wanting to check out my computer. Hung up. He called back twice. Finally he got the message and for now has stopped calling.
Geeks Technical Support......... 1-800-678-8325 or 1-800-832-5456.............. R they legit or scammers??????
Please notice that the positive comments above come from those who's first language is obviously not English.
Please study the comments carefully. How do they know your name and your cell phone number? Both of which may not have any direct connection to your computer. If there is a connection, it's because they have already infected your computer and are now blackmailing you to have the virus removed.
These thieves are most likely just cold calling from a contact list looking for the unknowing to give them a credit card number.
Hang up. Or as others have suggested, play with them to keep them on the phone as long as possible so they can scam fewer people. Don't give them remote access to your computer and don't give them credit card numbers.
My backgroud? CIO for 25 years.
If you want to save your self a few hundo at the a minimum not to mention the lost time and major hassle . > > HANG UP ON THESE PEOPLE!!!!!!!!!!!!!!!!!!!!!!! i can't tell you enough. I did engage and got so screwed over. . . if this warning doesn't deter you then you will get what you have coming!!! JUST TO LET YOU KNOW IF YOU WANT THE SERVICE THEY PROVIDE PRICE OUT WHAT ESTABLISHED COMPANIES OFFER . .. IT WILL SAVE YOU A TON OF TIME AND MONEY IN THE END. don't ever pay for a service where someone calls you !!!!!
I trusted them and they fixed my computer. My computer is working faster now. Every time when I see something unknown on my monitor I call them.
I am happy so far.