I went to an Urgent Care center for a knee injury. I was given a knee brace that was so large it fell to my ankle when I got home & stood up. I only weigh 140#. I called the next day & complained-was told to exchange it for a smaller one. But I was then given a small one that I could not even pull over my knee. When I complained about this, I was told they did not have any other sizes available. Hoping my knee may have been swollen & after a few days the brace would then fit, I left with my only option. It has never fit & never been used. I got a call- impossible to understand, & also a bill. I am being charged for BOTH braces!

This DJO company keeps calling my  phone and my daughters phone with the automated message. About 2 months ago she received a leg brace and crutches for an injury. Her insurance covered the bill. This is a harassment and we don't owe anything. We did try calling number back but after on hold for 20 minutes we hung up and looked the number up on the computer and this is where i am at now. I don't appreciate calls coming from a company trying to scam people. Very dishonest. The phone number calling my phone is 888-225-4398.

Very simple call, asking me if I had received a statement from them for a balance I had to pay after they billed my Insurance company for my shoulder sling after my surgery.  Advised them that I had not, and they are sending a new statement out so I can pay it.  That's all....There is no scam, they are just following up on any billing for Orthopedic equipment that people may owe either a balance on or a co-pay.

SCAM!
Hang up on this caller.

This company is DJO.  It manufactures and distributes durable medical equipment. I received a DonJoy brace after my surgery.  The brace itself was a good one and did what I needed.  It is located in Los Angeles with a web address of www.djoglobal.com.  I received the garbled robocall two days after receiving the bill and the same day I paid it at their secure portal on-line.  The amount due was the same amount as the insurance company said.  It had not been posted yet.  The customer service rep that answered was very polite and said she receives many angry calls about the automated call system.  From the number she had the statement information. The statement date (08/16) and I didn't get it for almost two weeks,  I got the robocall on 09/10.  I am reporting them to the BBB because I don't think it is right to get a call so soon after getting the bill. Maybe they are going bankrupt and need my $8 that badly.  Incidentally, it took two tries for me to get their web payment portal to work.

I just got another call from them, just a robo-call and not someone to talk to as they wanted me to call them back using a number that I was not prepared to write down.
If it's about a hand brace I was given, it was an over-priced bowling glove.

I got a robo call and when I called back, I gave them the account number and I said...you cashed my check so why do you continue to call me.

He told me to "disregard any future calls and that my balance is paid in full".  I asked him why do they continue to call my house and he repeated the above again.  I hung up on him!

I already paid these people and they still keep calling and sending me bills! This IS a shady business and should not be trusted. I would suggest all who have problems with them report to as many places as will listen! I am letting my Doctor's office know of their shady practices and suggest they rethink their involvement. I don't know if I want to do business with anyone who deals with DOJ.

Dont call me.

The bill is correct -- I did get a brace from an orthopedist on the date they mention in bill. So I went online to pay it. What I found indicates to me that this isn't a scam, it's tax fraud.

1 -- The online payments site (www.payforhealth.com) is registered in the Cayman Islands.
2 -- It offers only one payment option: direct bank transfer.
3 -- The site itself is primitive, which itself raises red flags. It doesn't look like a serious business.

Somebody who wants to be payed by bank transfer to the Cayman Islands is almost certainly engaged in tax fraud.  

WARNING:  Do not enter your banking information on their website.  Pay them by credit card or with a paper check. Those give you more protections if something goes wrong.

My son got a robo-call from this number, which I happened to answer.  

He had a wrist support from this company, and in fact, today we had sent a check to them for the balance owed (about $8).

Are you saying I should look forward to being dunned with robo-calls about this?  I really don't want my son to have to return this call, which almost sounds like a scam to me, too.

My husband's take on this matter is to freak out at our son for having blithely accepted the wrist support (from the doctor's office, which is part of the University of Colorado Medical Center system) in the first place (he's 18, and was at the appointment by himself).  But how could our son have known - if it had been me, I would've accepted the wrist support, too.  Besides the fact that it cost at least five times what it would cost at a Walgreens, I am not getting a good feeling about this company.

So.  In the middle of typing this I called our dr. office and the girl who took my call said she was going to call the DJO rep. (She had actually had the SAME thing happen to her, with her son, with this company.  ACK.)

Too late now, but you should have checked to see if your insurance had already paid for whatever !

I received a TENS unit from my local hospital physical therapy dept.  They stated it was covered under Medicare and my 100% coverage supplemental, if I needed/wanted to keep it.  Otherwise, it would be a rental for the first 30 days.  I returned it, in the DJO supplied packaging !   Well within the 30 days and over 60 days before I suddenly got a 'bill' from them. . . . .  Both insurances had paid.  

I sent a cert/return receipt letter rejecting their demand as false, and demanded validation of the 'debt' in writing.  Also pointed out I found NO business license for them in Idaho on the state site.

The phone harassment began today.  NO mail response.  FTC is the next response to them . . . .

DJO waits long enough for your memory and ability to dispute is dwindling regarding to situation.

DJO   collection company

Search of Washington State business Lic shows they  (PATIENT ACCOUNTING SERVICE CENTER LLC (DBA) )  are out of Texas !


Manager    PEFFER , J MICHAEL    
2828 N HASKELL AVE
BLDG 1 FL 10
DALLAS , TX 75204

I received a TENS unit from my local hospital physical therapy dept.  They stated it was covered under Medicare and my 100% coverage supplemental, if I needed/wanted to keep it.  Otherwise, it would be a rental for the first 30 days.  I returned it, in the DJO supplied packaging !   Well within the 30 days and over 60 days before I suddenly got a 'bill' from them. . . . .  Both insurances had paid.  

I sent a cert/return receipt letter rejecting their demand as false, and demanded validation of the 'debt' in writing.  Also pointed out I found NO business license for them in Idaho on the state site.

The phone harassment began today.  NO mail response.  FTC is the next response to them . . . .

DJO waits long enough for your memory and ability to dispute is dwindling regarding to situation.

DJO   collection company

Search of Washington State business Lic shows they  (PATIENT ACCOUNTING SERVICE CENTER LLC (DBA) )  are out of Texas !


Manager    PEFFER , J MICHAEL    
2828 N HASKELL AVE
BLDG 1 FL 10
DALLAS , TX 75204

Delayed and false bills, then hidden collection depts.........

Everyone should also be sure their insurance has not already paid for their crap !

ASK his doctor !    That is who . . . .

I received a TENS unit from my local hospital physical therapy dept. They stated it was covered under Medicare and my 100% coverage supplemental, if I needed/wanted to keep it. Otherwise, it would be a rental for the first 30 days. I returned it, in the DJO supplied packaging ! Returned well within the 30 days and over 60 days before I suddenly got a 'bill' from them. . . . . Both insurances had paid.



I sent a cert/return receipt letter rejecting their demand as false, and demanded validation of the 'debt' in writing. Also pointed out I found NO business license for them in Idaho on the state site.


The phone harassment began today. NO mail response. FTC is the next response to them . . . .


DJO waits long enough for your memory and ability to dispute is dwindling regarding these types of situation.

DJO   collection company

Search of Washington State business Lic shows they  (PATIENT ACCOUNTING SERVICE CENTER LLC (DBA) )  are out of Texas !


Manager    PEFFER , J MICHAEL    
2828 N HASKELL AVE
BLDG 1 FL 10
DALLAS , TX 75204  

MORE DJO scamming ?

DJO   collection company

Search of Washington State business Lic shows they  (PATIENT ACCOUNTING SERVICE CENTER LLC (DBA) )  are out of Texas !


Manager    PEFFER , J MICHAEL    
2828 N HASKELL AVE
BLDG 1 FL 10
DALLAS , TX 75204  

MORE DJO scamming ?

I received a TENS unit from my local hospital physical therapy dept.  They stated it was covered under Medicare and my 100% coverage supplemental, if I needed/wanted to keep it.  Otherwise, it would be a rental for the first 30 days.  I returned it, in the DJO supplied packaging !   Well within the 30 days and over 60 days before I suddenly got a 'bill' from them. . . . .  Both insurances had paid.  

I sent a cert/return receipt letter rejecting their demand as false, and demanded validation of the 'debt' in writing.  Also pointed out I found NO business license for them in Idaho on the state site.

The phone harassment began today.  NO mail response.  FTC is the next response to them . . . .

DJO waits long enough for your memory and ability to dispute is dwindling regarding to situation.

This is not a scam.  This is DJO which is a company which provides durable medical equipment for patients.  In my case it was an ankle brace after a sprain a few months ago.  The main problem I see with this company is they send invoices but do not show how much insurance paid on the bill - my bill was about $110 and my insurance deductible left me responsible for $95.  They are pretty persistent about getting payment which is a bit of an annoyance, however, they are not a scam and are just looking to get paid for supplies they have provided.

I am on a do not call list and never have received a cast--- have googled DJO and feel this is a scam -- Grandson received one for his arm and the bill was mailed with my name to their address - how they received my cell no is unknown to me.

You doctor prob gave it to them.

Also should mention that the automated system uses my name specifically and says "please have ___________ call us back".  If anyone happens to know who JLO is, that's a clear HIPAA violation!

Same as others---received a bill from them, even though my claim was still under review by UHC.  I don't pay ANY medical bills until I get an EOB telling me how much I am responsible for....in any event, it was less than a month ago that I was treated and they are already calling (EOB came yesterday!!).  

Not to mention I didn't even know it was over $400 for a stupid foot brace that I wore for a week, or I would have told the doctor NOT to give it to me!

Blocked.....

I got a call from this number and it was difficult to understand the name.  Until I looked at these posts I could not figure out why they were calling.  I did get a brace at the doctor's office and it was a large university hospital.  Can't understand why I got a bill and a call.  Payment is not even due yet!

At least I from reading these posts I can see that it is most likely the same company calling me as all of you.

not a scam. i had knee surgury. they are the supplier of my brace. totally legit!

This is DOn Joy Orhthopedics they provide medical equipment.  Usually larger hsopitals will buy the equipment and bill you, however some, like the last one I had surgery at, submitted mine to the insurance and I got a bill directly from DJO for the balance.  I had the bill for 3 weeks before anyone called me.  I only get paid once a month, had just sent the payment out and called them back.  They were not rude, made a not of it.  And if I get more phone calls, I will come and post as such.  But it was a computer generated phone call I got from them.

Do not accept anything from this company that may be given to you by your orthopedic surgeon or MD before first checking to see if you are able to get the same/similar item over the counter at a much cheaper price. The price is way too high for the junk they provide and if you try to return it thay give you the run-around because they know that you are not able to understand half of what they are telling you and will refuse to transfer you to someone else. Take my advice if a product from this company if offered to you refuse it and just go to you nearest mon n pop, WalMart, Kmart, WalGreens etc or you will be sorry. AWEFUL CUSTOMER SERVICE AND OVER INFLATED PRICES FOR JUNK. I have told my MD and his office staff to NEVER even think of offering me any or their products ever again!!!!!!!!!!!!!!!

MESSAGE ON ANS. MECH FROM BJO CALL IN REF:  TO RECENT CORRESPONDENCE GAVE CALL BACK NUMBER 888 225 4398 AND A REF: 7 CHARACTER CODE.   NEVER RECEIVED ANY CORRESPONDENCE FROM BJO.  LOOKED UP BJO - COULD NOT FIND ANY RECOGNIZABLE  NAME LOOKED UP PHONE MUMBER FOUND A LONG LISTING OF REPORTED SCAMS USING THAT PHONE NUMBER AND COMPANY ACRONYM/NAME.

Got the robocall today from this number.  Voice said that DJO was calling in reference to previous information sent, and to call this number back with a reference number.  The reference number matched the account number listed on an invoice I had received about a month ago. I didn't understand what that invoice was for when it arrived.  I had had surgery to repair a torn ACL, but thought the brace was covered by insurance.  Looking back at the eob's it does show that I owe a co-pay.  But it looks like an office visity copay, not for the brace.  So I'm still confused.  I guess they are legit, but what a lousy way to contact people!