First off, I would like to say we are a legitimate company. We are FIA Card Services, we service several different credit cards for Bank of America, Fidelity Investments, some airlines, some AAA credit cards, and so on. We review credit card applications for any possible fraud. If we are calling you from either a 888-230-6262 number or a 888-231-6262 number, we are legitimate. We reach out to the customer when we are unable to verify something on the app, such as the address, phone number, SSN, DOB, email address, etc. or if we have concerns of fraud. We already have your information in front of us, so when we call you we are not asking to obtain your information, but for you to verify it. If we call you in regards to your SSN, that just means you probably put an incorrect SSN on the application or a few digits might be off, and we want to make sure we have your correct information. If not, we can not approve the application. If you get a call from us and you haven't recently applied for any credit cards, then that means we are trying to contact you because a fraudulent application was submitted under your name with your personal info. We are not calling to steal your identity , in fact we are doing the exact opposite. We are here to protect all of our customers. Hope this helps :)

Please note....the number is 888-302-6262   not 888-230-6262.....

illy, You must be a scammer.

I got a call from same number saying they were from Fidelity Investments. I'm pretty sure it's scammers.

This is a fraudulent number! They are trying to get more information out of you to open accounts in your name. Do not provide them with any further information. Do not let them transfer you to their fraud victims' advocate line. Check your credit report, they most likely have already made credit inquiries. Place a fraud alert with Experian, Equifaqx, and TransUnion. Call your bank directly, you will find that they have no record of contacting you about an application in your name. Be very wary!

This is a legitimate number.  I applied for a credit card with Huntington bank and they called to tell me it had been approved.  They never asked for any information other than my name and reference number.  I was hesitant to call after reading these posts but there is no need to worry.

I somehow got on this same scammers list a couple of months ago. Lots of calls from "Card Services" and similar names. Sometimes the caller ID is hidden, sometimes not. Several days ago a caller wanted to verify my info on a B of A Credit Card application.  I told him I never applied for such a card.  He didn't care, he just pushed me to continue "verifying the info" so he could approving a "card" that I did not even want.  I hung up and then called the real B of A and was told that they did not have a pending application from me.  A few days later I got a letter in the postal mail urging me to call 888-230-6262 to verify a B of A application.  The letter had a very simple printed letterhead, otherwise it looked fairly legitimate.  I turned it in to the Post Master and the FCC but I don't think anyone cares anymore.  There are just too many scammers everywhere you turn.  Society is starting to circle the drain.

I called BOA directly and they transferred me to the Fraud Department which is open 24/7.  If you are not sure what to do, pull our your credit card or bank statement and call the customer service # listed on your credit card or bank statement.   That was what I did and it is now all cleared up..

So when in doubt, never call the number that they say to call..  call the number on the back of your credit card or on your bank statement.

Call BOA and ask them yourself if you are not sure. It is a scam. And a not very belivable one at that!

It's a legit call from Bank of America. I applied for a credit card on BofA website, they called me the next day just to confirm I am who I am. Told them I am not comfortable giving out sensitive info like SSN over the phone so they asked me other vague questions from my credit report enough to confirm my identity. That's it.

I got a call on my cell from 302-458-1590 about card services and I needed to call them back at 888-230-6262 and provide a reference number of: 266346698. I looked up the 888 number to call back and here I am. No idea what they wanted and I didn't call back.

We got a phone call today from 888-230-6262, the person said they were from Bank of America, and said they were making a follow up phone call about someone using my identity to apply for a new card.  I immediatley thought this was phishy, I checked Bank of America website and no such contact number, then I searched on the number and came across all of these posts, which helps to confirm its bogus.  Thanks!

its a scam give them no money, you'll thank me later

It's not a scam... It's the fraud department for bank of amerca.... The reason why they are calling is because either you submitted an application for a credit card, or someone did it for you in your name ( Id theft) they are trying to check if the application is false or not... If not they will need to verify to make sure it is you... It's not a scam, you don't pay for anything, it's just part of the customer protection unit for boa... How do I know? Because I work in the CPU department for boa...

I can not believe how completely paranoid some people are. This IS a legit number for bank of america, also FIA card services (Banks Do merge, etc and go by various names.).
I called BOA about an application I made to see the status.  I was told the application was processing and I could call this number tomorrow as the department was closed at the hour I called.  It was This number, 888-230-6262.  They are just a verifications department and want to ensure you are who you are. No big deal and if you have never made an application you should be calling the number back or you will be knee deep in credit bills from some schmuck who went dumpster diving in your garbage for your info and started taking accounts in your name.

In terms of those who say that some reps seems 'unprofessional' etc.  geez, get real. these are human beings. many outsourced and underpaid.  Do you really expect every one of them to sound like the VPs of Microsoft? 75% of the calls you make on your credit card services numbers typically end up in some outsourced location and manned by those who may not see all that dedicated.  Give them a break.

Im also sure that when they asked for SSN they were asking for the last 4 digits.

If you want to be a dummy and not call back thats up to you.  We don't want your social or anything if you have the reference # we need it to pull up the applicantion.  Call ANY company, what do they need? Reference # or name or social right...? exactly....

then obviosuly some1 got your info and put out an application in your name.  If you do not feel comfortable calling the # back... just call the main BOA #, they will eventually transfer you to the fraud department, if you want to go about it the hard way.  Regardless, we are trying to put a stop to the perp before they go on a rampage with your info, your choice if you want to stop them or not.  We are not asking for your social or anything when you call in.. just have your reference #...

illy must be part of the fraud

thats bull because i have not filled out a credit application and do not have a credit card with them

Your language, if nothing else, would make it OBVIOUS even to an idiot that this is a SCAM.

Of course, everything else makes it OBVIOUS that it's a SCAM too. Your moronic posting just proves it.

Now you can go back to SCAMMING in the boiler room, because SCAMMING on this site doesn't work!

No. If you have that you received, it is called an additional information letter. We obviously could not reach you over the phone, so we sent you a letter to make sure you did apply and to verify your info. IF YOU DID NOT APPLY, AND YOU RECEIVED A LETTER OR A MESSAGE FROM US, THEN I CANNOT EXPRESS HOW STUPID IT IS NOT TO RETURN OUT MESSAGE!!! We are trying to reach out to you BECAUSE we found a possible fraud application in your name, meaning your information might be compromised.  WE ALREADY HAVE YOUR INFO!!! why would we want to call you and let you know we already have it if we are running a scam>?!  If you don't contact us back, thats fine, that just means someone is applying for more and more cards in your name, and you usually do not find out until 3 -  6 months after the account is created when the collection calls start.  Use your heads people, seriously... because someone calls and tells you we need to confirm you did apply for this card you assume its fraud...? really...? use your damn head and stop feeding into what everyone else is saying. No one is asking you to call in and give us your social etc etc, just have the reference #.  If you are victim of fraud, we will assist you and shut down the application and help you put an alert on your credit report for free to make sure you are notified whenever an application is out there in your name.  And for the people that DID apply and think its fraud that we are calling you to make sure the info is correct... well... your just f*cking retarded. BOA offers one of the best security systems around, ofcourse we will contact you to make sure the info is legit if it is off from the public records or credit report, such as (recent address change, authorized users, etc etc)

-5 standard Easter time that is the times that the fraud department is open till. Card services Is the legal name boa uses sometimes because boa credit cards are not the only ones they handle.  And if you don't want to give out your social, or name, then copy the reference number correctly... It's so that we can pull up your application!!!! We already have your credit report in front of us if we called you that mean we already have your info... The reason why we are calling is because you might have recently moved or have an authorized user, and we need to verify with you if in fact you even applied. I understand where you guys are coming from but we are not scam artists, we are actually there to prevent it. If you don't call back chances are you will recieve an additional information letter in the mail basically stating we can't approve till you reply, or be a victim of id theft. Chances of either are 50 / 50... So please just call back, let us know if you applied for a card or not, so we could move on with our day, thank you.

8-5 standard Easter time that is the times that the fraud department is open till. Card services Is the legal name boa uses sometimes because boa credit cards are not the only ones they handle.  And if you don't want to give out your social, or name, then copy the reference number correctly... It's so that we can pull up your application!!!! We already have your credit report in front of us if we called you that mean we already have your info... The reason why we are calling is because you might have recently moved or have an authorized user, and we need to verify with you if in fact you even applied. I understand where you guys are coming from but we are not scam artists, we are actually there to prevent it. If you don't call back chances are you will recieve an additional information letter in the mail basically stating we can't approve till you reply, or be a victim of id theft. Chances of either are 50 / 50... So please just call back, let us know if you applied for a card or not, so we could move on with our day, thank you.

Card company, or credit card services, is the name boa uses, because they don't just handle bank of America applications for credit cards, so credit card services is a legal name we sometimes use...

Received a call from this #.  Was suspicious but I had in fact just applied for a credit card the day before.  Called the bank with which I applied, and they instructed me to call FIA Card Services, which I did.  Amusingly, my reference # was not long enough, but I was able to give them just my name and confirm my zip code, and they then confirmed that the number I was told to call was one of their numbers.  Because I got the FIA Card Services # through my bank, I trusted the people I was talking with and was able to complete the transaction.  I would recommend doing the same for anyone else who is concerned.  (Many banks choose to issue the credit cards with the name of their bank on it but actually contract with FIA Card Services to issue/manage the credit card.)

Received a message to call them back and use the reference number provided.  Called the next day and spoke to a female, provided her with the reference number and she informed me the call was in response to a credit card application that I completed.  She asked me if there was a credit card company that I had that she could verify and I asked her if she needed the credit card number, which I informed her that I would not release.  She replied that she just needed the company and how long I was an account holder.  Company information was provided, I informed her that I was not releasing any other credit card account information.  She did not request any. She verified other information on the credit card application and upon doing so, she informed me that the credit card application was approved.  She did not push for any personal account information and was quite polite.  I'll wait and see if the credit card arrives and if not, no loss.

Not a call, but received a letter thanking me for applying for the Bank of America World MaterCard (never applied). We are making every effort to approve your application; however, we need your assistance. They go on to tell me they need to verify my information and ask me to call 1-888-230-6262. I am guessing they have added a tactic to there scam.

I got a call too, I applied for a schwab card. I called back the 'offical' schwab number listed on their website and they referred me to this same number. Seems legit as far as I can see

We got the same call from this number and got the same run around.  The reference number the woman left was a digit too short and the name she gave for the business was Columbia Community Credit.  She seemed familiar with our area and asked if we lived in Riverdale, MD.  Anybody else living in the Washington, D.C. area?  I'm not sure if these people are local.

SHADY!

so i called the first time, already suspicious.  she asked for my ref. # that they left on my voicemail, so i repeated it to her.  she said that the ref. # starts with a "3".  that's not what they left me.  so she asked for my name, and then i asked her what this call was for and why she wanted my info, and she was vague and just said that i might be a victim of identity theft, so i should check a credit report.  i said okay, thanks, and i hung up.  but i was suspicious.

but i wanted to call again and see if they were consistent with what they say... this time, an "estina coles" in delaware (i asked for her name and location at the end of the convo), asked for my ref. #.  i made one up by starting with the number "3", but she said that it wasn't pulling up.  so i asked how many digits it was, and she said it should be 10 digits.  so i pretended like i was looking for the rest of it, but the first time i told her the 10 made up digits, she would quickly say "it didn't pull up".  so i asked her to repeat the digits she put in, but she said, "i erased it already".  so i repeated it for her again, and right away (didn't even sound like she was typing or anything), and she again said, "didn't pull up.  can you give me your social security # so i can pull it up that way?"

yeah right!  so i said, "um, actually i don't see why you would need that to get my information".  so she said she could pull it up with my name.  i gave her my fake name, and she again right away said, "i can't pull it up".  so i asked her her name and location, and said i'd call back if i figure out a ref. #.

obviously a fraud and def. fishy.