Part of a fraud campaign targeting numerous financial institutions.  Note the pattern of shill postings all claiming the number is real - an obvious giveaway.

The large number of phony posts claiming the call is real come from some con artists spamming the site to try to fool people.  There is a similar pattern to other fake calls claiming to be from Chase, Citibank, Bank of America, US Bank, Wells Fargo, RBC, PayPal, etc. all with the same shill postings:

http://800notes.com/Phone.aspx/1-866-750-9107/12

http://800notes.com/Phone.aspx/1-302-731-1166/2

http://800notes.com/Phone.aspx/1-800-555-0433

http://800notes.com/Phone.aspx/1-800-454-9078

http://800notes.com/Phone.aspx/1-302-731-1166

http://800notes.com/Phone.aspx/1-800-669-0102

http://800notes.com/Phone.aspx/1-866-255-3409/3

http://800notes.com/Phone.aspx/1-904-954-7500

http://800notes.com/Phone.aspx/1-402-935-7733/2

http://800notes.com/Phone.aspx/1-800-830-8574

http://800notes.com/Phone.aspx/1-800-824-9289/10

http://800notes.com/Phone.aspx/1-888-800-5234

http://800notes.com/Phone.aspx/1-602-766-6484/3

http://800notes.com/Phone.aspx/1-800-824-9289/10

http://800notes.com/Phone.aspx/1-888-800-5234

HSBC is the worst! Yes that is their legit number but I didn't give them anything because the first thing out of their mouths were to request my social security number (not last fouir digits) and credit card number! I hung up and called HSBC directly and they confirmed but I complained of their idiotic customer service. HSBC rep stated they were not supposed to ask the full social security number and it was the operator error. I swear that if it didn't affect my credit score I would close that account up so fast!!

I received another letter saying to call (got one a year ago, too) them. I think it's about a charge I tried to make, which was refused, & then was called 15 mins. later, to verify it was me (of course, I had already used a different one to complete the purchase).

Since I'd already been called, this letter is too late, & serves no purpose, other than to get me to call, so they can try and sell me fraud insurance...

CALLED WANTING MY ID AND ACCOUNT NUMBER ,CLAIMING A $700. CHARGE HAD BEEN MADE.PHONE NUMBER CAME UP ON CALLER ID AS UNKNOWN

I called the number on the back of ny card and they said that I must be calling about the fraud call I received today.  They didn't ask for anything but the last 4 of my social and my mother's maiden name.  They put my card on hold because of a new charge to Netflix which I have not used this card in months.  They said that who ever had tried to use it kept giving a wrong exp date.  He didn't ask for the expiration date on my card just said it was closed and a new card would be sent to me in 7-10 days.
It is part fo HSBC.

PLEASE DO NOT FALL FOR THIS TECHNIQUE AGAIN.  I BET YOU HAVE A CAPITAL ONE ACCOUNT AS WELL.  THIS PERSON IS NOT AN HSBC FRAUD PERSON, BUT A CAPITAL ONE COLLECTOR.  HE IS COMMITING FRAUD AGAINST HSBC, YOU AND THE CREDIT BUREAUS.  THIS IS ILLEGAL.  THREATEN TO SUE!

DO NOT CONTACT THIS PERSON.  HE IS COMMITTING FRAUD AS HE IS REPRESENTING A COMPANY HE DOES NOT WORK FOR.  HE WORKS FOR ANOTHER COMPANY AS A COLLECTOR.  THIS IS IS SCAM TO MAKE CONTACT TO COLLECT.  THIS IS FRAUD AGAINST YOU, HSBC, AND THE CREDIT BUREAUS.  
PUT A FRAUD ALERT ON YOUR CREDIT REPORT.  PLEASE PROTECT YOURSELF!!!!!!

It is legit.  I used my HSBC card for the first time in almost 9 months for a pretty big online transaction.  Within 5 hours a call came in from HSBC Fraud department to verify the transaction.  (from this number 888-289-3585) They said they put a hold on my account.  Verified my identity (acount # and last 4 digits of SS and mothers maiden name) and they asked if I had made the purchase online and gave me the online companies name.   Keep in mind if it was a fraud they would ask for your expiration date and the 3 digits from the back.  NEVER give that out.

Left message about suspicious activity on credit card account and that a hold may have been placed on account.

!!!WARNING IDENTITY THEFT SCAMMERS!!! Do not call them back or give them any information. They are trying to steal you card number and SSN and other personal info. Report them to the card company they are pretending to be and the police.

Called HSBC and verified that the call was legit.
Any time this happens, call the source bank and verfiy and call the 888-289-3585 and confirm information. They never asked for private information other than the last 4 digits of the SSN (I'm OK with that).

This man works for Capital One Bank.  He is calling at odd hours like Sunday mornings and hours when people don't expect creditors to call.  This is the same man who has called me for years wanting to argue.  He presumes I'm stupid in spite of having been a Chapter 13 Bankruptcy Trustee during my work years.  Now retired, he is trying to prove I owe Capital One money.  He has called into the Credit Bureau to find my present creditors, got my phone number pretending to be HSBC.  This is highly illegal.  It is falsifying and misrepresentation of his company along with the company he's lying about being.  
I have put a fraud alert on my credit reports as he had to remove his fraudulent bill off my credit as the statute of limitations expired.  Creditors can wait 6 months and put it back on; however, the new credit law has eliminated that 6 months.  By putting the fraud alert on my credit reports, I forced his hand against being dealt with by the credit bureau.  
My warning to all of you:  DO NOT RETURN THE PHONE CALL!!!!! This is the advice of an attorney as well as a previous Chapter 13 Bankruptcy Trustee.  If you do, you have entered his arena instead of you keeping the ball in your court.

The phone number is legit. However, I called the HSBC phone number that is on the back of my CC and the rep said the 888-289-3585 is from HSBC. They had put a hold on an online purchase to ensure that I indeed made the purchase. He knew the vendor and the amount. He also asked if I had the card in my possession.

Aside from this episode, be aware there are phone scams that are of a similar nature. If you call the number on your voice mail, the first thing the rep wants is your credit card number. They are very slick and somewhat convincing when they ask but don't be fooled. I responded with, "Well if you are my cc company, you can look up my account by name and address." They also asked for my full SS#. Baloney! I raked the rep over the coals and told him I was reporting his number, which I did. Just be very careful and think what your doing, before you do it. Don't become your own worse enemy.

My mum got a message on her answering machine today requesting that she call the HSBC Something and Fraud Department at 1-888-289-3585, during certain hours in the Central Time Zone, regarding suspicious activity on her account.  I came here to check the number out and told her that while it appeared to be legit, if I were her, I'd 'phone the card issuer using the number on the back of the card.  She did that, and the fellow on the line told her that that was not a known number; further, that there had been _no_ activity on her account.

My advice would be to 'phone your card issuer using the number on the back of the card.

NOT a real # for HSBC!! Call the # on the back of your card!!
AGAIN NOT A VALID PHONE #

This is actually HSBC.  They called me for three days about possible fraud activity, but to be honest with you folks, I believe they were trying to sell me something.  They verified my charges, and none of them sould have triggered a fraud investigation: I always use the card at these places.  Once we went through the routine, she tried to sell me over the limit coverage and also fraud insurance.   I am confident that this was a sales call.  If they thought there was fraudulent activity, they should have canceled the card immediately, but they didn't.  They just kept trying to call me.

THIS IS A VALID NUMBER FOR HSBC BANK. THEY CALL TO REPORT SUSP. ACTIVITY ON YOUR CC.

This is HSBC. I made two purchases in 2 states other than my home state within 24 hours and triggered a fraud verification. There was no sales attempt made on this call.

Rec'd this call today - from a "fraud" investigation unit for HSBC. Funny thing when I called them
back - they asked me for my card number and I gave it to them. When they said "that's not the one" ",aybe try another" I was put off - then they asked me for my social security number to help identify me.
That's when I said "No" and hung up. Called my bank and canceled two cards. I've been told this is happening a lot lately. You should never have to give your credit card number out completely to the actual credit card company. Instead of calling the 1-800 number they leave, call your own credit card number on the back of your card.

Called the number on the back of the card after getting a voicemail to call this #.  We were routed directly to the fraud department and had to verify charges.   So it is probably legit but you don't need to call this # just call the number on your card to be safe.

I just called HSBC card services and the number is for their fraud services dept.  Someone got my credit card number and tried to buy $1,000 worth of stuff at Bed Bath & Beyond (LOL).

I received the cryptic call as well, so I called my HSBC Discover (with the direct number off of the card) and they indeed wanted to verify some charges.  But what is strange is that I commonly make charges of equal or greater value through the internet (for years) with no such issue of verification.  I believe if you call the other number (left in the voice message) they attempt to sell garbage insurance, if you call the number on the card they play it off like they are verifying some charges.  BTW by calling the number on the card (which is listed as a customer service number) I was immediately transferred to the fraud department, but after verification I was bid a good day with no attempt to sell any coverage, etc.

Think the number is legitimate; called main HSBC to verify.  I believe they are trying to upsell customers to identity theft insurance.

I received an official looking letter, requesting I call that number ASAP, and they even had my last four digits of the card. I went to the site, and sent a secured message asking if that were a legit number, as I would think if something had occurred, a charge or something, they would have notified me at my account page too, not simply sent a snail-mail letter. That's pretty bogus, right there, not very fast, if there's a time element involved.

I'd also be wary of anonymous posters here, assuring you it's OK to call & give them your personal information. Why would the bank ask you to give up private info, if the point is to vet their credibility?

I also noticed no charges, or anything else requiring attention. I think it's just a very goof fake, or else they are just trying to sell fraud insurance, as I've recently gotten phone solicitations from my other bank.

I got this call and called the number on my card.  There was no fraud alert on my account.
to be safe, anytime you get a call from "your credit card" ignore the number they leave and call the number on the card.

Personally I belive it was the bank, if you call the HSCB bank regarding the possible fraud, they try to scare you into buying fraud insurance.

> Got a call from 888-289-3585 called back and the same guy staing he ws from HSBC answered

That's suspicious right there.

This is the HSBC Fraud Department number. I too was suspicious and called the number on the back of the card afterwards and it was confirmed that I was just contacted. The wanted only last 4 digits of my S/S and correctly identified what bank had issued the card. They ask for your b-day and other info to confirm that the person on the phone is the original cardholder and that it is OK to send a new card through to them.

Received a call from 888-289-3585 this is a valid HSBC Fraud Dept. number....One thing peculiar about it though.  Why would they ask me for my SS# or B-day? .....I didn't trust them once they started asking me those questions.  Can anyone shed some light on this???  The guys name was Camoni or sumpthin......

Got a call from 888-289-3585 called back and the same guy staing he ws from HSBC answered told me there was fruad usage and a hold put on our account and reqeusted my card number of course I said NO and asked him which cc was this visa, mc, discover etc...he could not confirm and would not provide me even with the last 4 numbers on the CC. I told him I will call each of my accounts and talk to customer service. Non of my cards had any holds or use that I was not aware of.