888-478-4792
Herbert Rice
Herbert Rice
2011-06-06 21:05:34
Unknown
I still cant get in tpouch with them but they keep chargeing my account 59.00 every month.

Ted
Lauren
Lauren
2011-06-06 21:05:34
Unknown
Did order the product on the trial offer. 06-13-2009  Called Hi Def Labs to cancel the automatic shipment and asked for return authorization to send back unopened product. Spoke with an Indian guy who gave me the 50% discount to keep. Since I didn't want to go through hassle of returning - said okay and was given a transaction. (07-01-09) Still hadn't received credit and called 0091/15/09. I spoke with an Indian rep named Henry who apologized and would escalate. My credit would appear in 3-4 business days. While I thankfully did not have to cancel my card, as they weren't billing monthly, needless to say, I haven't received the credit.  I called today. Spoke with an Indian woman named Angel. She, too, apologized and assured me that within 24 hours I would receive the credit. I'm not holding my breath.
maria
maria
2011-06-06 21:05:34
Unknown
they keep texting my cell phone i want it stopped
Rhonda
Rhonda
2011-06-06 21:05:34
Unknown
I ordered this product on line on 6/1/09.  Not long after I got a call to confirm my order which is strange.  I received my trial order almost 6 weeks later.  On 6/22/09 I was charged $59.95 for my first two month supply.  I did not receive this order.  Then on 7/11/09 I was charged $107.85 for another two month supply.  I haven't received my first order.  I emailed and cancelled my order and told them to either refund me or send me my product.  No response.  I sent another email on 8/24/09 because I still have not received a refund or the products for either charge.  No response again even though the Terms and Conditions say to cancel it this way.  I called 1-888-478-4792 to cancel my order.  The phone rep said he would have to check on it and get back with me.  Still haven't heard anything or received my product. Called back again a week later now all I can get is busy signals.  9/09/09 I received another charge of $107.85.  I want these charges stopped and refunded.  No products being received and now out $275.65.  Help!!!
maria pesce
maria pesce
2011-06-06 21:05:34
Unknown
i called in 5/09 to cancel my order, because i did not request to have autoprocessing every month.  I agreed to cancel.  Now it is September the products is coming non stop, no answers the phone. I called my credit card to put a hold on this charge till further notice.  Today 9/24/09  i spoke to Kevin from th 1888 478 4792 number.  He said he was sorry and would cancel it, but then he wanted to convince me of having it restarted in January for a good price 20% off.  I must of told him cancel it completely about 5 times.
he gave me a cancel number now i will forward to my credit company.  But they do not take no for an answer and i better not be charged again in January.

This is a huge scam!
Frustrated One
Frustrated One
2011-06-06 21:05:34
Unknown
I've been in the same trouble as all of you, and after constant phone battle with them, I was able to get their corporate number, I called them and explained my situation, they started refunding money, as I'm writing this comment, my money hopefully will my account.
Corporate # 424 672 6472

Call this number to get your money.
Diana
Diana
2011-06-06 21:05:34
Unknown
A week ago an Indian guy called me to verify an order I placed with my credit card, except I didnt order anything with a card.  He told me not to over think it and give him the info. I hung up.  Today I got 2 pkgs I did not order from the above company.  I called them at 877-254-0852 and they told me I might as well keep the stuff since they only charged me shipping and I would pay the same to return it.  Also gave me a false email address whoever ordered it used.  I told them they were a scam company and my credit card fraud dept. would take care of it.  Checked current activity on my card an 8 transactions I did not make were on it.  All small charges from various companies including HiDef and Pinnacle.  Called credit card people, they cancelled card and are sending me fraud forms to fill out for them to investigate.  While I was on the phone with the fraud officer the people tried to charge Napster to my card.  I use only PayPal to pay for online ordering so I don't know where my number was stolen as Ive barely used my card the whole summer.  The Fraud officer said this type of scam is usually connected to a free trial product.  Only free trial I had was Hardwood Online Gaming site and no info was given them except a nickname and password.  I clicked to play online and the free trial was only an option after the download so I don't think it was them unless they got in my pc some way to steal info.  I have identity theft protection on my pc that is supposed to be good.  I am reporting this to my local officials as well.
maria
maria
2011-06-06 21:05:34
Unknown
these people are  scams i ordered the sample product for $4.95 they charged me $107.00 instead, after i called to cancel . he told me he would give me 20% off i told him i didnt want the product. he said he would put a stop on it till march then start billing me  again i said noooo.... he wouldnt take no for an answer how can they be stopped.... please help i just  recieved 2 bottles in mail, will i be charged again for that????? i sent back....
janie hammond
janie hammond
2011-06-06 21:05:34
Unknown
I try to call these people they put me on hold I have requested my cancle but I still get charged. What can I do.   janiehammond@att.net   e-mail
Deandre King
Deandre King
2011-06-06 21:05:34
Unknown
I got a phone call confirming my order (which I never ordered) from them. I said I wanted it canceled, I got the packages anyways. I never ordered anything, and called my bank and saw that my bank had fraudulent charges.

I'm growing through the process of appealing it. Luckily, I was quick to call my bank about it and it was taken care of early. Canceled my card as well.
rose cogar
rose cogar
2011-06-06 21:05:34
Unknown
These people sent me the product without my consent. I did not order this product.
MZ
MZ
2011-06-06 21:05:34
Unknown
I recv'd product and invoice with NO $ amount listed..didn't order the product.......Recv'd "order" date of 6/27/09 Umm never ordered anything......recv'd 2 months "supply 2/2/2 of the product called the phone number 888-478-4792 and emailed support@hideflaboratories.com talked to indian guy as well said to CANCEL DO NOT WANT ANYTHING ELSE EVER...He offered me 20% discount to not cancelled said NO THANK YOU DID NOT ORDER DO NOT SEND anything further....I do not even know what credit card it was on as invoice is very unprofessional so will have to wait and examine my credit cards and cancel what ever one is hooked to this...there is enough FRAUD out there as it is this is completely UNACCEPTABLE....
M Hicks
M Hicks
2011-06-06 21:05:34
Unknown
Did order the Body Soltion on June 16th.  Got it in the mail 7 15   Will be keeping an eye on the card to see what happens so that I can press charges against them.
T Carrier
T Carrier
2011-06-06 21:05:34
Unknown
Ordered the free product on a trial basis. When I received the product on Monday I received a letter with it stating I would get automatic shipments on billed through my credit card. I did not sign up for any more shipments. I tried to call today to cancel this and was told they were sorry their system was down and I would have to call back later. Will call my bank to stop charges.
Heidi Rivera
Heidi Rivera
2011-06-06 21:05:34
Unknown
Soy de Puerto Rico y recibí la porción gratuíta pero nunca ví que diera resultado alguno. Así que llamé al 888-478-4792 para pedir el RMA number para devolver el producto, pero siempre sale un tono de "ocupado" y lo hice a distintas horas del dia y en distintas ocaciones, tambien me comuniqué via e-mail y al dia de hoy no recibo contestación alguna. Me cargaron los costos a la tarjeta y aún no logro comunicarme con ellos. Son unos tramposos que no dan la cara y lo que mas me asombra es que solo tienen un numero de teléfono, no existe otro.
NO CONFIEN EN ESTE PRODUCTO LA CELULITIS SOLO SE VA DEL CUERPO CIANDO ROPES LAS GRASAS CON MASAJE ESPECIAL ANTI-CELULITIS.
floria glover
floria glover
2011-06-06 21:05:34
Unknown
i called the number on my invoice and no one picked up the phone i can not afford to have any money taken from me this is why i hate putting my information on the web.
Tiffani
Tiffani
2011-06-06 21:05:34
Unknown
I have tried contacting them to cancel my subscription but they ignored me and still charged my account $59.95.
Tiffani
Tiffani
2011-06-06 21:05:34
Unknown
Sending back the product that doesn't work. It hasn't been a month so they better give a full refund.
violet
violet
2011-06-06 21:05:34
Unknown
i call to cannceled this other but they never did i just got an other and have been calling the num on the recite  and cannot reach anyone . i need help cause i dont want any of these again.
violet
violet
2011-06-06 21:05:34
Unknown
is there any thing i can do about this .it is a bad exprence for me i am sick of it
Diane
Diane
2011-06-06 21:05:34
Unknown
I am having trouble canceling this product. Can't find who to contact. I am refusing the product and sending it back but they just keep sending me more.
Dee
Dee
2011-06-06 21:05:34
Unknown
I ordered the free trial sample on June 16th and the 39.95 was deducted from my account like they said it would be 14 days after delivery of the product.  Then I they deducted from my account TWICE on July 20th! For 86.85 and for 59.95!  I just saw this on my account statment and started trying to find a website for them, since it was too late in the evening to try to reach them.  That's when I found this web page. Thanks for the info.  Now I know that I need to do something to protect my account before they take anymore out of it.
Beth Mitchell
Beth Mitchell
2011-06-06 21:05:34
Unknown
VERY SUSPICIOUS! I called to cancel within 48 hours to insure that no additional charges would hit my account and "Alex", the phone rep said he could not find me in the system. He requested the confirmation number on the order which of course I never received , then he tried by name, zip code, phone number and ultimately requested my card number! This is a HUGE scam! Beware! I had to call my bank and cancel my card.
Teresa Anderson
Teresa Anderson
2011-06-06 21:05:34
Unknown
After getting to this website, and reading all the complaints I feel like an absolute fool!  I also sent away for the free trial, and have been unable to cancel.  I cannot get in touch with anyone ...  I have since had two charges on my debit card (one for 29.95 and one for 49.90)  What can we do?
Rosa Frias
Rosa Frias
2011-06-06 21:05:34
Unknown
To Whom it may concern.
I just order the sample only. I will be sending back the order you send.
Thank you. Please do not send me a other package of body lolution.

Thank you again.
ScottyDog
ScottyDog
2011-06-06 21:05:34
Unknown
These people are crooks. Anyone that gets charges from them should call their bank and report credit card fraud and have your card cancelled immediately.

You will not be liable for the charges and the bank will investigate/prosecute them if you did not authorize the purchase.

Report them to the Attorney General in your state too.
Margaret Medina
Margaret Medina
2011-06-06 21:05:34
Unknown
Please cancel all of my following orders. I do NOT want to receive any more of the particular products:  Hd Body Solution Slimming, Cream 8oz FG, Hd Boby solution Intense Spot Treatment, 2oz FG, and Hd Body Solution Detoxifying Scrub 8oz FG., order number 4352772.
Nicole
Nicole
2011-06-06 21:05:34
Unknown
No one answers this number.  I was sent a months worth trial and charged when I did not order this product. Very fraudulent.  I have cancelled my cc.
nancy
nancy
2011-06-06 21:05:34
Unknown
called this joke of a "company" today on 8/3/09 to inform them that my credit card number was stolen and that the criminal was ordering stuff from their company and putting it on my charge card...and then shipping it to me!  when i explained to the "customer service" rep what had happened, he immediately hung up on me.  i'm sending back the junk "return to sender".  just wondering how this "company" is able to operate legally????
Jannette Nauth
Jannette Nauth
2011-06-06 21:05:34
Unknown
Hi

I did call this morning no one answers and i would like cancel Straiation stretch cream here is order# 4399911.

Thank you
Jannette Nauth
718-403-6340
1-866-972-9317 1-415-545-0009 1-786-375-9110
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