Receive daily phone calls from this number.  Caller never leaves a voicemail.  Own a Toyota that is regulary serviced at a Toyota dealership in Orlando, Florida.

See....here is one person who realizes that one call on behalf of the dealership is not the end of the world!!!!! Thank You JB...

The people at the other end of this phone were just calling for a follow-up on my recent Toyota service for my Avalon.  I did expect a call, but I did not know what number they would use.  After seeing others in this log receiving the same 'type' of call, I am reassured there is nothing suspecious or of concern.  As a matter of fact, I welcome any call after my vehicle has been serviced, just in case a problem was not resolved.  In my case a problem arose after I took my vehicle in for a check engine light problem.  They said it was an O2 Sensor (expected) and I would have to replace my transmission.  I know better than that because I just had my transmission taken out and the seals replaced and the internals checked.  It passed with flying colors.  So now I am placing a complaint with our Attorney Generals Office.

First of all, I work there and you people are rediculous! You dont have time to anwer a phone for a breif 60 second survey but can waste your time writing up these blogs about the number that called you! How pathetic. The purpose of the survey is in your benefit...Not to aggrivate you. The dealerships want to know...and care about the service that YOU received as an individual. If you had a bad experience, the want to know why and what they could have done as a dealership to better serve your needs. And if you had a bad experience, they actually want to help make it right..You say that its a bad business practice, but they do it for there customers. I know it can be a pain when no one answers after the first hello but we do not hang up on you and we do answer the call as soon as it is given to us. And obviously you people have caller ID..... So just dont answer the phone!!!! How simple it is....!!! Or, take 60 seconds out of your ever soooo busy life to answer a couple of questions without being ever so rude. Show that some poeple in this world still have the mentality to be able to answer a few questions...politly... I promise...you'll live.

they called, i answered. i googled the number and saw this board. i called them and told them to leave me alone and he said it would stop in the next 12 to 18 hours or something but it could be as long as 30 days for the process to be final, in reality. toyota sucks.

I get Continuous calls, but when I answer no response or a hand-up sound.  Very annoying.  I called my phone company to have the number blocked but they advised me that I needed to contact my local precinct first.   Who needs that kind of headache.  Call Toyota and complain about how their so called survey calls are an annoyance.  Hopefully, enough calls from us will prompt them to do something about the issue.

I got more tha a dozen calls from this number in the last week and always a dead line on the other end.  I called back the number and it is a customer satisfaction survey company based in Dayton Beach FL, named DME.
I recently had my mini van serviced at Thomasville Toyota (in Thomasville GA).  This company was calling for a customer survey on their behalf.  When I called the number they wanted me to give them my information and compelete a survey, I told them what they could do with their survey and requested my number be removed from their call list.  I also informed them that I was getting they repeated calls and they acted like they had never heard of such a thing.

Its a Call Center for "at least in my case" Toyota where i had my car serviced.
I called them and had my number removed from their list.
Said they were in Daytona Florida. I spoke to Betty. Beware the call is being recorded
NEXT!!!!

I brought my car into Toyota Atlanta last week for scheduled maintenance. The service was AWFUL. The car has very low mileage and needed the first set of brake-pads. They tried to "invent problems" with the braking system. The claimed that the disks have to be resurfaced and the ball-bearings repacked. So they tried to turn a $100 job into a $500-$600 brake job on a car with less than 30K on it. Needless to say I was angry (and didn't go for the scam after my mechanic friend told me this is a scam). And I wrote about this to the dealership.

Now I'm receiving calls from 888-508-4586.

Every night or day I get a call from 888 508 4586.  I have Do Not Call and am still getting this annoying number----which I refuse to answer!

I got three calls from this number with no message, next time when i answered, there is no one talk. I called back to this number, a live person answered and said this is an agent/company for "Customer satisfaction survey" (forgot exact name). A name too vague to trust. They need me to give phone# to find out why and who called me.

I had several activities recently involving Toyota, a hotel, car rental, etc. So I am not sure which activity triggered this "survey". But now I assume it is from Toyota service, the outsource to third party for survey.

I recieved 2 calls today from this number and I recently got my car serviced at toyota.

I had my toyota serviced a week ago, this call might be related to the customer service experience from Toyota.

Received two calls from this number.  Just like you guys said,  I had my Toyota serviced last week.

It is from Toyota.  They pretty much ask you if everything was okay with your service.  If it was not, they give you another number to call.  Silly.

What follows is a Transcript of exchange from Mike Panaggio, DME

Thanks for the input. I will take it sincerely as it was meant and make
sure we get busy managing better ways to utilize the phone systems
complexities. Not easy anymore. We are far from experts. We are trying
to do the best we can believe me.

Mike Panaggio
2441 Bellevue Avenue
Daytona Beach Florida  32114
386-271-3068 office
386-527-4895 cell


-----Original Message-----
From: Nat
Sent: Thursday, September 06, 2007 1:10 PM
To: Panaggio, Mike
Subject: Re: Stop calling people and hanging up.

Mike,

   Good to hear from you. You seem honest and sincere and I appreciate
that.  I will take your word that you are busy managing people and you
should in turn realize that other people's time is valuable, not only
yours, Mike.

Not knowing anything about your call system I can only assume that your
automated system attempts to reduce your time/expense at the cost of
those you are trying to contact.

What I do know is that your system has called me 4 times over the last
few days.  Three of those calls I answered with no one on the other
line.  The last time I let it go to voice mail, where a message with no
content was left.

If you think my experience is unique, guess again Mike.  If you have not

already done so, do a simple search on the web for the number you make
these automated calls from: 888 508 4586.

Two sites that come up:

http://whocalled.us/lookup/8885084586

and

http://800notes.com/Phone.aspx/1-888-508-4586

Looks like others have had the same experience.  So either 1) You are
involved in a shady business of which you are aware.  Or 2) Your
business practices have some unintended consequences, of which you have
previously been unaware, and intent to remedy pronto.

It is up to you how you decide to conduct your business practices, but
it is up to me as a consumer to let those that desire to provide
services to me know that there is a limit to my patience and sometimes
little things have substantial consequences.  I am not putting you on
notice for you are not directly providing me with a service.  But I have

put my local Toyota dealership on notice and have had the courtesy to
inform you of such.

   And don't ask me about my vehicle service.  You guys missed that
opportunity a few days ago.

Panaggio, Mike wrote:
> > Nat,
> >
> > We do not try to hang up on people. We truly would like to talk to you
> > about the services performed on your vehicle. Our goal is to always
> > exceed your expectations and never take your business for granted.
> >
> > We apologize for any inconvenience. Again, Nat our goal is to help not
> > hurt the customer experience.
> >
> > Although I am extremely busy managing 700 people 24/7 I will always
find
> > the time to speak to a customer. You deserve my attention and you will
> > always get it. Sorry for disappointing you. I do listen and I do
learn.
> >
> > Sincerely,
> >
> > Mike Panaggio
> > 2441 Bellevue Avenue
> > Daytona Beach Florida  32114
> > 386-271-3068 office
> > 386-527-4895 cell
> >
> > -----Original Message-----
> > From: Nat
> > Sent: Thursday, September 06, 2007 11:26 AM
> > To: Panaggio, Mike
> > Subject: Stop calling people and hanging up.
> >
> > You guys suck.  You need to stop calling people and hanging up.  It is
a
> >
> > waste of time and a violation.
> >
> > I have expressed this to the dealership which provided you with my
> > number.  They will loose my business if this happens again and
hopefully
> >
> > you will in turn loose theirs.
> >
> >
> >

The company is DME http://www.dmecorporate.com/
Email mjp@dmenet.com and tell them what you think about their business policy. Also tell your auto dealer or who ever uses their service that gave them your number what you think about it.

Just got serviced at Toyota in Raleigh.  Have got a bunch of hang up calls and am starting to get annoyed.

I had my Toyota serviced in Union City a week ago. Have been called 4 times from this number since. No voice or message. What a waste of time and cell phone minutes :(

Had a Toyota serviced at Atlanta Toyota in Duluth, GA.  Recieved a call from this number with no message.  Called back and requested my number be removed from their list.

No wonder Toyota rates POOR in customer service satisfaction.  That is brutal.  I want to call my service advisor every day and harras him.

Bought a new Toyota (07) in Feb, had it serviced at local Toyota dealer. Have been recieving phone calls from 888-508-4586 daily for months. No one talks when phone is answered and no one will leave a message on answering machine.

I don't have a toyota, but a new 12/06 HHR. No new Credit cards, etc. but when my privacy manager put through the message it said todestroy my credit card...however it did not say which one or from whom this was from. Interesting that these people can do this but let is lowly poor old USA citizens try this and into jail we go!!!

keep getting calls after I had my car serviced at Toyota

After finding this forum, I called the number. They had my name and date of my recent Toyota service. I simply interrupted them and requested to be removed from their contact list. I also indicated that the reason I wished to be removed was the ringing of the number with an instant hang-up.

The guy who spoke to me was courteous and told me my info would be removed within 12-24 hours although legally they had up to 30 days.

My next call will be to my Toyota dealer to strongly complain about the survey company.

Same here, had my 4-runner serviced last week and have recieved 3 calls with no answer if i call back. ugh!

I receive two phone calls a day with no message left on my voicemail.  I just purchased a Toyota two weeks ago.

Had the same number call me with no one on the other side of the line.  It started about a week after having my Toyota's A/C repaired at the dealership.  After reading this forum, I too called the number upon which someone answered immediately.  It was a contract survey company.  I am assuming that it was in regards to my Toyota experience being the mechanic mentioned that someone might call me with a survey.  He did not warn me that it would be harassing phone calls.  I told them I didn't appreciate the nature of their calls and they immediately offered to put me on the do-not-call list without attempting to pursue their survey.

I just had my Toyota serviced in Stuart, Florida.  I've had two calls which I did not respond to from the above number.  No message was left.  I will answer the next one now that I know that it's probably a service survey.   21 May 2007

Caller ID reads "toll free number". Call received on May 15, 2:24 pm, no answer when I said "hello?" Clearly an automated call. Call received 2 days after getting service at Toyota dealership.

Make them go away.

Same as the rest.... hang ups . Just had my Lexus serviced last Thurs.