They called me today and said they are from JA Law Firm and trying to collect a debt from debt collector. Sorry but you got the wrong guy and I plan on reporting you to the FTC and FBI as a scam! Have a nice day. A***oles!

Search the name Kevin Guice arrest on the Internet and you'll see his mugshot on 2/28/13 and arrest charges. I assure you and would highly suggest you make another call to report information. These people must be stopped. All complaints now are critical for the court case.

Kevin Guice is the owner of several Credit Card/ Merchant Telephone Florida scam companies

He will bail out and reopen at another location.

Lately there has been a lot of information about AWD, LLC from Phoenix being one of the major scammers that have charged thousands of dollars on peoples credit cards without performing any services.
My question is if anyone knows if this is "Americans With Disabilities" (a known fraud outfit) from Phoenix or "Ambrosia Web Design" also out of Phoenix. I don't believe these companies are linked but that is why I am asking.

Who the suspects are:
http://latimesblogs.latimes.com/money_co/2011 ... -companies.html
http://investing.businessweek.com/research/st ... vcapId=23957705
http://www.ftc.gov/opa/2011/12/roycox.shtm
http://www.ocregister.com/articles/cox-353170-agency-companies.html
http://articles.latimes.com/2011/nov/29/business/la-fi-lazarus-20111129
http://www.scamwarners.com/forum/viewtopic.php?f=4&t=22278
http://www.consumeraffairs.com/debt/client_services_inc.html
http://www.scambook.com/report/view/71722/Ambrosia-Web-Design-Complaint-71722-for-$998.00
http://onthespotblog.com/the-hunt-for-rachel-at-cardholder-services/
http://www.scamchecker.com/content/cardmember-services-another-scam

How it works:
http://blog.usa.gov/post/30393077932/answering-your-questions-about-robocalls
http://onthespotblog.com/on-the-spot-blog-stirs-up-rachel-at-cardholder-services/
http://onthespotblog.com/tag/cardholder-services/

People should continually file complaints with their Attorney Generals office and also file with:
http://www.fcc.gov/complaints
https://www.ftccomplaintassistant.gov
If enough people keep complaining then maybe something will get done.

The calls are being made from outside the US however most of the call centers (where you actually talk to someone after pressing 1) are in the US and the companies making the money from the scam are owned by people in the US.

Many of these calls are coming from Costa Rica and India and they are using spoofed (false) numbers, which in itself is illegal. They do cold calling for or sell the leads to numerous companies in this country and they know that what they are doing is illegal. Tomorrow this same number may be selling Cruises, Timeshares or Security Systems but if you follow the money it usually ends up in the hands of an American LLC. Keep complaining to the FTC and FCC, and start bugging our politicians to pass laws to make it punishable in criminal court instead of handing out fines that they don't pay. Another course of action is to contact phone companies to find out why they won't block spoofed numbers. With today's technology that should be an easy thing to do, unless they are somehow profiting from the use of their systems.

The criminals behind this operation aren't going to pay attention to you asking to be removed from their list. Their calls cost them nothing and they can make a million of them a day so they have no intention of ever removing someone. When you press a key to talk to them all that is accomplished is to verify that they have a working number.
Unfortunately blowing an air horn or whistle doesn't work either. Their headset have noise dampeners plus they are expecting it. However with that said if it makes you feel better then by all means give it a shot.

For anyone thinking of using Special Information Tones (or as they're called in the industry SIT tones) to fake a non working phone number, they won't work. Since around 2001-2002, the costs of "digital" business lines have dropped dramatically, along with Voice over IP (Internet) telephone service. Neither of these use the SIT tones as the call information is carried separate from the audio.
This separate call information tells the calling party digitally if the call was answered, busy, voice mail, forwarded, rejected, etc. This renders SIT tones useless. Also the "TeleZapper" products that used to be on the market used this method as well, and were rendered ineffective for the same reasons.
It is also through this separate call information message that the spoofed caller ID information is transmitted.

Robocalls are illegal unless you have given them prior permission in writing (not worded into some small print contract from a 3rd party) and are absolutely illegal to a cell phone.  The Telephone Consumer Protection Act permits individuals who have received certain unlawful telemarketing, such as junk faxes or telemarketing calls, to sue the violator in state courts where they may be awarded up to $1500 for each violation.
http://www.ftc.gov/bcp/edu/microsites/robocalls/  
http://www.ftc.gov/opa/2012/07/robocall.shtm
http://transition.fcc.gov/cgb/policy/TCPA-Rules.pdf

Check here first to see if it is one of their phone numbers:
http://telemarketerspam.wordpress.com
Pacific Telecom Communications Group
Follow JD's recommendations in the blog and stop them at the source.

Many of the disposable numbers come from Pacific Telecom Communications Group and they are currently under investigation and in the midst of various lawsuits. (The principles involved have been part of actions by the FCC under other business names).These businesses have ripped people off for millions of dollars, yet have paid only a couple of thousand dollars in fines. The only way to stop them is to throw them in prison for a few years to make this criminal activity less attractive.

The Oregon Public Utilities Commission has revoked Pacific Telecom's certificate to provide telecom services in Oregon.

The Indiana Attorney General?s Office filed lawsuits against:
Consumer Credit Group and Proactive Planning Solutions of Arizona for violating Indiana?s Do Not Call Law and Auto-Dialer Act known as the robo-call law. Both companies violated the Credit Service Organization Act and Deceptive Consumer Sales Act by not obtaining $25,000 surety bonds with the state and collecting money upfront without performing any services.
Debt Zero of California for collecting money up front, failing to provide services or a refund and operating without a $25,000 surety bond.
Clear One Advantage of Maryland and Credit Arbitrators of Texas for violating the Credit Service Organization Act and the Deceptive Consumer Sales Act by not obtaining the required surety bonds.
http://www.in.gov/activecalendar/EventList.as ... ation_id=107077

Arkansas sues robocallers:
http://www.arkansasonline.com/news/2012/aug/0 ... arketing-firms/
Missouri sues robocallers:
http://www.legalnewsline.com/news/236974-kost ... nies-over-calls

Proof that current laws mean nothing to these scum suckers, these same people under different companies have been sued in the past and have only paid a minimal fine. Here are just a few:
http://www.ftc.gov/opa/2011/12/roycox.shtm
http://www.ftc.gov/opa/2010/06/asiapacific.shtm
http://www.ftc.gov/opa/2012/03/asiapacific.shtm
http://www.ftc.gov/os/caselist/0923193/111219roycoxcmpt.pdf
http://www.ftc.gov/bcp/edu/microsites/donotcall/mediacenter.html
http://www.ftc.gov/opa/2012/02/afl_financial.shtm
http://www.ftc.gov/opa/2012/02/voiceblaze.shtm
http://www.ftc.gov/opa/2010/03/voicetouch.shtm
http://www.ftc.gov/opa/2009/05/robocalls.shtm
http://www.ftc.gov/opa/2009/12/robocall.shtm
http://www.ftc.gov/opa/2009/09/twi.shtm
http://www.ftc.gov/opa/2011/02/robocall.shtm
http://www.ftc.gov/opa/2009/05/robocalls2.shtm
http://www.ftc.gov/opa/2010/12/jpm.shtm
http://www.ftc.gov/opa/2010/08/voicetouch.shtm
http://www.ftc.gov/opa/2011/11/sonkei.shtm
http://www.ftc.gov/opa/2010/05/ams.shtm
http://www.ftc.gov/opa/2011/01/khalilian.shtm

Write your Congressmen and Senators. We need CRIMINAL penalties against the companies that are profiting from these calls. Follow the money, slap them in prison, no one left to outsource to overseas boiler rooms, problem solved. Since they are operating across borders it should become a federal felony and should be handled by the FBI under the RICO Act.

Can't you do anything to protect us from incessant calls from "Rachel" at Credit Card Services?  This is a well-known scam being run out of Mesa or Tempe AZ. They call my home and or cell phone at least 1/day - and have been for months! The agent usually hangs up before you ask to be removed from their call list. Please do something!

As the originator of this phone number thread, I want to fill everyone in on how things turned out for me regarding this faux web design outfit, AWD.  Like the rest of you, I was extremely pissed and wanted satisfaction...did I get any?  Surprisingly yes, some but not all...read on...

Capital One added the charge, reversed the charge and added it back after AWD said it was valid.  I opened complaint cases with the Arizona Atty Gen'l and the Oregon Atty General, as that is where I live and where the calls were received.  I also filed complaints with the Better Business Bureau and several outfits that are new and are mostly related toi new internet based commerce.  

The Atty Gen'l from Oregon responded to my request and still has an open case against AWD.  The AZ AG sent me 3 form letters that essentially did and said nothing!  This is happening in their own  backyard and the State of Oregon seems more concerned then Arizona.  Curious.

Finally, 2 months after recharging me, Capital One reversed the charges and said that they requested additional info from AWD and if they did not respond in 30 days, the charges would remain null and void.  The didn't and to this day, I have not had to pay anything to AWD, THANK GOD!  So, keep screaming people, the squeaky wheel is getting the grease.

Wonderful Wally

When I started receiving these calls I tried to be civil, and simply pushed the button they said would remove me from their call list.  When the calls kept coming, it was obvious that did not work, so I chose to speak with a 'service representative'.  

However, knowing the conversation would be recorded, and that the sole job of the person on the other side of the phone was to separate me from my hard-earned money, I refused to say that one word they want you to say, "YES".   And sure enough, the questions will be geared towards eliciting a "Yes" response from you so as to validate that you agreed to whatever scam they are running.  So  I just kept asking about the company and refusing to give them a  response other than to say "Take me off your contact list".  She hung up on me.  Others 'service representatives' have used every manner of profanity.  Oh, you're just trying to do your job?  Well, since your job is to con me into the poorhouse you can't really expect me to treat you like a long-lost friend.   Really pathetic low-lifes.

I have been on the Do Not Call List since it started and have inundated the Do Not Call Registry with complaints, apparently to no avail.  Because these losers keep calling.  Just in the last 2 days Cardmenber Services has called me 2 times.  The caller ID indicates they are in Oregon, but I would imagine they are just routing the calls through computers around the country.  

So imagine my surprise when I stumbled onto Ambrosia Web Design and its owner, Chris Ambrosia, the slime who runs this Cardmember Services scam.  They are one of the many scam artists who operate from Arizona, the place I live AND the home to many older Americans, most of whom live on very limited incomes.  The Arizona Law Enforcement folks obviously know about these telemarketing scammers.  So does the Attorney General.  So why are these crooks allowed to continue to steal?  Particularly from the very people who can least afford to be taken advantage of?  Ah, of course.  The victims are not wealthy and/or well-connected.  

Yes, you would think a person would never be foolish enough to give out personal financial information to a stranger over the telephone.  But crushing debt, particularly medical debt, is devastating, and a person can become desperate for any help that might seem to come their way.  And the bloodsuckers are ready to pounce.  Sure wish some election candidate would focus on THAT for a campaign.  Would sure do a whole lot of good for a whole lot of people.

Althoufh I really like the idea of the eardrum-busting whistle, it would no doubt land the person using it in trouble.  Plus, it only affects the creep on the phone and not the slime mold at the top of the steaming pile, who will simply go out and hire more low-lifes.  Pity the police/FBI cannot do something about them.  Law enforcement gets all riled up when folks start taking things into their own hands but wouldn't it be sweet if someone could find a way to scam the scammers?  Sweet, indeed.

Bottom line is:  
1.  Do NOT trust any agency or person who contacts you over the phone or the internet. That could be anyone, even if they appear to have valid credentials.  
2.  Do NOT give out ANY personal information over the phone or the internet to ANYONE.
3.  If someone says they want to do you a favor, THEY ARE LYING.  They don't know you from Adam's house cat.  Why would they care a whit about you?  Particularly if they are a stranger.

I too fell victim to this scam. They represented themselves as CAM SRVSCS. I agreed to have my rates reduced but woke up and called to have the service cancelled within 6 days of the call. I have gotten nothing but the run around since then as I've tried to get refunded for my $600. My Visa company is now stating they need a copy of the company refund policy. Of course I can't locate a web site for them and when I called this number the customer service lady says she's not allowed to give out that information. How assinine is that! Any suggestions?

I've repeatedly asked to be removed (yes, the rep hangs up), and I've emailed AWD and requested the same. I've also reported them.   The calls keep coming.  I've finally resorted to a primal response of frustration.  I press "1" and when the rep comes on the phone, I take the deepest breath I can and proceed to scream as long and hard as I can.  It may not get me off their list, but I'm sure it leaves an impression and I definitely get a laugh out of it.  I've ordered a "screech alarm" and will start using it as soon as it arrives. Yes, I informed AWD (via email) that their reps would be encountering this alarm if they called me.  They have been forewarned.   If they decide to put their employees hearing at risk, it is their choice.  I'm protecting myself from phone bullying.

I found another website where Client Service (AWD) is also doing debt collecting and threatening people for payments and fishing for personal info on these people to extort money out of them.  It's under 'Client Services Scam'.  There has got to be a connection between these scammers and our scammers.  My AWD called themselves Client Services.  Check out the web and see if it sounds familiar.

Hey guys listen up. I reported AWD to the Federal Trade Commission and they told me all of you should do the same.  Their number is 1-877-382-4357.   I also contacted the Attorney General for Arizona, the Attorney General for my state, the Better Business Bureau for Arizona and the BBB for my state and filed complaints. You should do the same because the credit card companies aren't going to spare us. They'll make us pay.

The credit companies don't care as long as they don't have to pay for it, plain and simple. The whole thing is just GREED !

Exactly !  These theives are getting away with our hard earned money and nobody is doing anything about  it and they know it. I asked to speak to a supervisor from AWD to cancel and the supervisor just laughed at me an told me he wouldn't cancel it and then when it get the letter from my credit card company there was attached a copy the AWD's cancellation policy saying I had 10 days to cancel and they would be happy to cancel me but I didn't ask. What a lie !!   I asked numerous times and was refused and laughed at. I asked for a mailing address and they gave me a false address in Florida.

These guys called themselves Client Services and gave me a bogus address in Flordia.  Apparently they were in Mesa the whole time.

Good for you but you should go a step further  and report them to the Better Business Bureau of the area they are operating in to help us all, and future victims.

They have no mercy. They should be prosecuted !

If you get your money back it will be a miracle. I got ripped off for $1998.00. The credit card company took it back twice and now today they charged it to me again. I think the credit card companies are in on it.

I had a Mesa, Arizona address on my billing too but not that one. They either keep moving or just give false addresses and names. That's why the credit card companies can't get any results probably.

Ya, I went through that whole thing going from person to person. They told me they'd call back and I was in the middle of calling my credit card company  trying to stop the charge and made the mistake of switching over to them, meanwhile they charged my account while I had my cc company on the phone.  They are real sneaky how they operate. They tell you all kinds of stuff to get your trust and then they screw you.  I managed to stop them from only charging one of my accounts because I put a freeze on the rest and changed the numbers.

I know. The SOB's got me for $1998.00 and the credit card companies do nothing to get you money back.  Maybe they are in on it.

After reading all your stories about these charges, I'm beginning to think the credit card companys are in on this scam. They don't loose anything. They force us to take the hit for the lost money because they can't get it back. Who knows maybe they hire this AWD outfit  to do this to people. There must be a list that we have all gotten on that these scammers have gotten.  I know there are lists that people use to call others for donations. There must be lists like that, that these phone scammers get a hold of.  It can't just be random. It may be lists from the credit card companies themselves. This scam might be bigger than we think. These scammers need to be shut down and prosecuted. This has got to be illegal !  Now that I have found your stories, I'm going to take it to the media and see what they can do to expose this outfit.

Everything that happened to you happened to me. I was charged $1998.00 to my Citi credit card for some ficticious company named Client Services.  They claimed they would lower my credit card rates and also promised to save me $3500 in the first 30 days. I asked them for a copy of the contract and they refused. I requested to cancel and they refused. I asked to speak to a supervisor and he laughed at me and also refused to cancel.  I put a hold on all lmy credit cards and had the numbers changed because of these people.  I called the fraud dept at Cit card and they took the charge off. Later they said there wasn't enough evidence to take the charge off so they put it back on. Then I protested it and gave them more evidence and they took the charge off again. Today they put the charge back on saying they lost the case. But I'm sure that is a lie. They just couldn't get the money back so they are making me take the hit.  Someone needs to get these guys and prosecute them. I'm filing a claim with the Better Business Bureau. I have an address thsee people used on my claim. They go by the name  AWD,  2906 S. Revere Circle, Mesa, Arizon 85210  with that phone # 888-583-1956 fax 480-292-8195.  Lets all file complaints with the BBB for that area. These people need to be stopped !

PLEASE DON'T ANSWER YOUR PHONE WHEN THESE # CALLS ITS A SCAM!!!!!!!
REPORT IT
I too use to work for this f*** up company
they go by many names but my word of advice is to never give your card 3 over the phone.
if you want to report them over even go into the office if you live in AZ. it in Tempe
209 E. baseline suite 201. mill ave and baseline. I'm sure the building still as AFB painted on the window.
It is a sweat box call room scam. The owners name is LEE.

Ambrosia Website Design LLC
2906 S Revere Circle
Mesa, AZ 85210

(888) 583-1956
(800) 455-9673
sales@ambrosiawebdesign.com
THE COMPANY ADDRESS IS LIST AS THIS BUT ITS NOT WHERE THEY ARE LOCATED


http://www.loopnet.com/Listing/15861868/209-E-Baseline-Rd-Ste-E-208-Tempe-AZ/

They believe it for the same reason that the government takes the word of lying debt collection agencies over those they were established to protect--and despite documented proof they broke the law.

It is any wonder, then, why these organized criminals are flourishing and laughing in everyone's faces, when they are told they are going to be reported?

She is over 70 and somewhat naive.  They told her they were some federal agency doing research into eliminating cc interest.  I called and asked exactly what service they performed, and they told me they couldn't say because the charge was still in dispute.  I asked to be fowarded to one of their sales agents to find out what the pitch was, they wouldn't do that.  They wouldn't even tell me what the acronym AWD stood for!!! got copy of transaction record from CC and it is Ambrosia Website Design.  They hung up on me several times when they realized their stonewalling wasn't going to work anymore. Her CC card co's response seems to be, oh well, she shouldn't have given her card number!  Outrageous!!!!

Scammed by in August.  Foolishly fell for this very elaborate scheme.  Why can't the CC companies refund the illegal charges when they (the CC companies) are aware of these numerous complaints?

I got scammed by these people in August.  When I realized the charge was already on my credit card (immediately within a day), I called back to request the amount be refunded.  I was told I would be sued if I pursued the request, that I had "agreed" per a recorded phone call.  That recording is questionable and I have also learned that if it was recorded, it is not legal since a recording can be altered.  This has been in dispute with HSBC (Account Central = Capital One) since August.  The CC company called AWD per the 800 # on my statement.  AWD gave them a confirmation # via a conference call with me that the amount would be removed.  So far, nothing.  Now the scammers story is that it is in "retrieval" with the bank so my account would not be credited twice.  If it's an individual business, why would there be negotiations with a bank?   Lie, Lie and more Lies!  Since HSBC was given a confirmation # via AWD, why can't the credit card company just remove the charge from my account?  WATCH OUT PEOPLE!  I have reported this to Arizona and Ohio Attorney General offices.

i got a call from this number and the same for me... they told me they would lower all of my interest rates and not 45 seconds after i hang up they charged my account $1995.00... good thing i had my alert settings on and i caught them before any real damage was done to me and my credit. they are a fraud company.

This is a huge scam that has been in operation for several years.  I have contacted the attorney general on several occasions but have received no word of any action taken.  This company works under numerous names including L and D Enterprised, Royal Financial Solutions, Swan Financial, Holz & Lwin Processing and AWD and I'm sure others.  Their scheme is to collect active merchant accounts from businesses (some legit some not) and charge the credit cards of unsuspecting consumers with the interest rate reduction scam.  The consumer doesn't receive the charge until 30 days or so later.  These folks know it will take up to several months to resolve a dispute by a card holder and result in a charge back.  In the meantime, the fees are pocketed and after 2-3 months, the merchant account processors begin to receive an abnormal amount of disputes, subsequently shutting down the merchant account.  The person with the merchant (who is not the scammer becasue they cant' get a merchant account) is given a small percentage of the fees andassurances that all charges will be legit.  All of the problems then fall on the person holding the merchant account and it is shut down.  The scammers are not the the company whose name is on the charge line when the consumer gets his statement.  All consumer complaints, merchant account issues, and inquiries from government agencies are directed at the company whose charges appear on the consumer's statement.  While this is going on, the scammers move on to the next fool to get them a merchant account so they can repeat the scam all other again.  I used to work for this company and it's a sweat shop call room.  You have so much pressure to make sales you'll say anything.  I quit after a month and after figuring out what was going on.