bought a car from a dealership , financed thru westlake , due to their unethical harrasment , i signed the title , sold the car and pocketed the money , never paid them a penny. when they called to repo the car for non payment ... guess what ... they never showed up and will never do. so i bought another car under my wife's name , did the same exact thing.... sold car , cashed out , and never made a payment to them.... so i guess their repo tactics dont work out... im even thinking of getting a third one soon ... hahahahaahah...all you guys have to do is sign the title as if you are westlake financial and sell it ...noone will ask a word. trust me . and im for a class act revenge.
you are just as stupid as your employer westlake financial... they are the worst , first when we go to buy a car , we dont choose the lender ,, the dealership do ... then why would you call before the payment is even due??? happened to me a lot..
to a point I said screw it , i dont want the car anymore , come pick it up coz of your harrasment. guess what it has been a couple of month and they have not picked it up yet.
YOUR ILLEGAL TACTICS SUCH AS CALLING ON SUNDAYS AND BEFORE 8AM AND AFTER 8 PM WILL GET YOUR COMPANY SUED. AND THEN YOU'LL HAVE TO GET A JOB THAT'S MORE RESPECTABLE...LIKE HOOKING...OR DANCING ON THE POLE
How special, what call center do you work out of? Appears your compliance officer doesn't know anything about FDCPA and TCPA other than tactics to avoid getting caught. People don't have to put up with this crap companies use of deceptive, abusive, exploitative call center debt collector tactics.They may owe and pay their bills but that gives Westlake no reason for unprofessional and unethical business tactics.
Here's their website, http://www.westlakefinancial.com/Pages/default.aspx their BBB http://www.bbb.org/sanjose/business-reviews/c ... les-ca-13009156 You do have rights of decent business practices. The use of predatory "reminder calls" is not professional or ethical business practices. If they don't acknowledge when talked to about their predatory tactics.
Send complaints of predatory and abusive business tactics to all state and federal consumer protection agencies. They do not have the right to abuse and intimidate through the disguised use of "reminder calls."
The number if for Westlake,1-a payment is due or 2-you missed a payment.
Always made my payments on time,never had a problem
I have a loan with westlake and they call 1 day before the payment is due as a reminder then every day 3 times a day till i talk to them and let them know ops i dont get paid till 00/00 and they can take the payment then... and GUESS WHAT... they stop calling
Westlake does call ahead of time, not sure why? I.E. My payment is due on the 18th of every month. Westlake just called and it is the 11th. A "reminder" is not necessary, I drive my car everyday so there is a reminder, a bill is mailed to my home so there is another reminder, and I am emailed to "remind" me that I have an upcoming payment due. How many "reminders" are needed? So far I have been satisfied but would appreciate not so many "reminders" or notifications. Thanks.
I keep getting Robocalls from Westlake Financial, 323-330-888-9192. It averages about 5 - 10 calls a day. No one is there when I answer, just a loud beeping noise. I have never had any business dealings with this company. I have called the customer service # 888-739-9192 and 4 X and each person said that they will give the information to their supervisor and that they will put a block on the dialer. It stops for 1 day, then the calls start up again. I gave them the name of a person who had the number before I did (I've had this # 5 years). Her name was Christine Nelson. I have gotten so many calls from bill collectors for this woman. The calls from the credit companies, collectors have basically stopped, but Westlake Financial keeps on calling! I gave them the name of Christine Nelson, and they said that they have 4 accounts in that name - that must be why I keep getting calls. I don't know what to do to make them stop!!!
Learn how to spell! Lieing is spelled Lying go back to school.
You must work for Westlake, because they do call 10 days before the payment is due and call several times a day! The customer service reps are always rude and called my husband a liar several times! They never want to work with you if your payment is late even though you are telling them you will make the payment. I have never ever heard of a company denying payments, but that's what they do and then they have the audacity to call you a loser and tell you if you don't pay today they're going to repo your vehicle. Westlake sucks! I am now documenting all phone calls from Westlake and will ask that they be recorded, sometimes they hang up on you when you request the call to be recorded. They ARE violating many laws concerning collection practices and I'm trying to start a class action lawsuit against them. Pay your bills on time and you won't get called is a total lie!
timothy l. church
This company wilsher consumer credit they harass you to death 1 day late during grace period. I am not behind on any payment and I always feel like I am being asked question that are none of their business.
Love this comment:)
Westlake is a joke! They do call before your payment is do and they do harass people. I hate them!
Annoyed for years
Westlake has called me for the last 3 years before my payment is even due, or even after I have already made a payment. They call super early and super late about 15 times per day. I also get a message each time on my voicemail in Spanish...30 voicemails in 2-3 days I have to go through and delete each one. I have never ever missed a payment and my loan is nearly paid off. I get called ALL DAY LONG starting the day before payment is due and even if I have already paid, from multiple different numbers. I wish they would at least check to see if I paid before they harass me all day.
got a call from Westlake...I don't even have an account or had one with them..irritating...
Backlash, you need to refinance your loan with a BETTER company! Obvisously you have a 800 credit score, that's why you got a loan through westlake!
WHAT IS THE INTEREST RATE ON YOUR LOAN? You need to pay on time and stop lieing on this site. You are late and you know you are late. Even if it's by a day, you are late. Stop posting stupid comments.
They do not call before the payment is due! You are late and you know you are late! you are always late and the only way to get a loan is through Westlake. Pay your bills on time and you won't be called IT'S THAT SIMPLE!
I work Westlake Financial...and i must say | phenomenal Comapny!!! :D
Keep calling me everyday to verify the identity of Millie Costage. Harassing me isn't helping.
I was harrassed aling with my family friends and neighbors. I becamr very ill and lost my eye sight, I psid a monrh ahead and try do a voluntary repo. I was told they were going to hurt my kids when they leave home for school, and they were going to set my apartment on fire with me and my family in it. I called the police and was.told they cant do anythinh until we were attacked. A year later a tow truck tried to run me off the road. I moved and they fou.d me... Is there anything I can do???
Fed up with this S***
I am not Jennifer L. Harris. Quit calling me
Sophie, no one stated you were less important. This is your own personal cross to bear. Even though you have such assistance as "auto-correct" to ensure correct spellings when replying, you still managed to misspell a simple word such as 'you'. . . . Point proven.
They are not obligated to follow FDCPA as they are not a 3rd party, They are your direct lender. FDCPA only applied to 3rd party debt collections. You should get your fact's straight before you make false accusations that other people may take seriously.
Westlake calls our house 2-3 times a day. I do not and have never had a loan with Westlake. We have asked them not to call here but they refuse this. The loan is with my son and not with us. They repeatedly do not listen to what we say. I try to give them my son's cell phone and they hang up. Tired of this. Now when they call it is a recording. Hello, this is the same as calling my house and talking to me. I do not have a loan and will never have a loan with westlake...
Feed up to here with this
Hey Westlake. I do not have an account with you. I didn't even know you existed until I found this board. Be advised the state of Texas Attonery General will be contacting you.
class action lawsuit, harassment and all the other illegal practices
In case anyone is interested, there's a class action lawsuit against Westlake that alleges the company violated the Telephone Consumer Protection Act by robocalling people. The case is Scott v. Westlake Financial Services (U.S. District Court, Northern District of Illinois, Case No. 1:12-cv-09289)
I keep getting call from their automated calling service. When I pick up the call they just say I have some message and asks me to call back. If I call back, I have to wait for a long time on their customer help line. I have not taken any loan from them but they keep calling me.