I received a $20 charge which I am now investigating

IF ANYONE IS CONFUSED AND STILL BEING CHARGED BY PMI GO TO:

http://forumserver.twoplustwo.com/28/internet ... 78/index14.html

THIS IS A REPUTABLE POKER FORUM WHERE WE ARE ATTEMPTING TO GET TO THE BOTTOM OF THE PROBLEM.  WE HAVE CONTACTED FULL TILT REPRESENTATIVES WHO HAVE STATED THAT THE WITHDRAWLS ORIGINATED WITH THEIR COMPANY.

can some please post the phone number to call for PMI. they have been robbing me for three months now
@ 50 bucks a pop.
thanks and good luck everyone

same date my money was withdrawn. 1-28-11, 2-23-11 and now 3-31-11 mine was $50. each time. I too have a Full Tilt account. These arer not right

I had two of these charges on the same dates as all of you, each for $160. I reported them to FT as well as to my financial institution who found the claim to be in my favor, returned the $320, but put a block all debits and told me i needed to close the account. This is where the fun started. I had two cashouts pending from FT each for around $375, and also had four $200 echeck withdrawals pending from deposits i had made. Full Tilt emailed me on the 22nd(before i saw the two PMI charges) and informed me that one of my withdrawals was delayed by their payment processor(lots of blah blah and were here to help emails) and to date still haven't received that deposit. I figure it's pretty close to a wash with me owing them about a hundred dollars. Well I never got around to going into the bank to close the account out, and yesterday i received a wire from Quebec into that account for $300, which wasnt the amount of either of my owed withdrawals from them. I had my bank investigate and it was a payment processor in Canada, contacted them and found that is was on behalf of FT. I transfered the money to my new account and closed that one completely. Now i figure i owe them about $400, but honestly after leaking my information to PMI, making me close an account i had since 2001, and being genuinely unhelpful, i dont care if they email me every day and if they report to credit on the debt i will dispute it adamently, and they will never see a dime of that money. Thanks for your terrible customer service, Good riddance to bad beat bull s*** suck out draw to a flush poker. Best of luck in resolving your issues. File a fraud claim with your financial institution. A loss in your account is a loss in theirs, and unless you bank with the idiots at Wells Fargo, you should be fine :)

Got my money back from pmi, took a long time but they finally paid me back. You just have to call them. Stay on them they will pay you back. At least they did me? $200

Just got a reply from the Full Tilt cashier saying they can "assure" me that they had nothing to do with this... This has got to be illegal does anyone know the name of this 3rd party processor??

Got my second refund this morning. I wonder exactly what the story was?

I too got my first refund. Just spoke to PMI and the service rep there told me the second transaction has already gone through and should appear on my bank statement tomorrow.  Nice people at least.  Unfortunately, I had to change my bank account number and get a new card.  Probably done with FTP as well!

This morning I did receive my first of what I was told would be two refunds. $10 came out 1/28 and again on 2/23. Spoke with someone at this number who said I would get 2 refunds this week.

Did you get your money back?

Same exact thing happened to me on the same exact date!! I also have a ftp account. It is not ftp that is doing it is someone pretending to be from ftp. My charges were for 15.00 each and on the same dates 1/28.11 2/23/11. This is obviously happening to alot of people.

If FTP really IS using PMI as one of their processing services, and that's as helpful as they're going to be for their customers, one has to wonder about their integrity with respect to providing fair gaming through their software too...there are some interesting comments about that in the feedback to this article...

http://www.thepokerbank.com/articles/online/rigged/

Here's an article of interest, perhaps, about criminal activity w.r.t. unauthorized credit card charging - it's nice to know the FTC is doing their job...PMI is NOT mentioned here (nor do I see any company names that may be abbreviated as PMI)...

http://www.lasvegassun.com/news/2010/dec/21/ftc-sues/

I see now that it apparently has to do with Full Tilt Poker...and I hadn't made any deposits there in awhile, since a previous 3rd-party deposit processing service they had just started using a couple of months back ("21Debit", I believe) took from 2 weeks to a month to process the deposits and kind of screwed up my account management...now, it looks like they're trying another incompetent service...At least that explains how they got my bank account info. I feel I should stay away from FTP, for awhile at least...but actually, that won't guarantee there won't be more unauthorized charges...

didn't actually get a call but found this # on my bank account tracker...got 2 $10 charges, 1 just a week ago, 1 a month ago...called the # that was ID'd as PMI - some merchant service answered, told me it was a billing error and they will reverse charges within a couple of days and I should call back if I don't see them re-credited to my account...they seem to be making a lot of billing errors - I wonder if they're just making a lot of "short-term loans" from whomever they can bill "in error" - at least until they get called on it...I guess if their phone # is made available, it shows they're making "honest" errors...hmmm

Such b***s***... that's the company THEY USE.  They should be investigating themselves... that's just good honest business.  There are a lot of poker sites to choose from.  I'm done with FT.

Got charged $20... left several messages.   My bank says I'll have to change my account number because they have my acct number and routing number.

I got through to the 888-875-8035 number just now. I was told I would have my 2 separate withdrawals refunded on Monday. (Also $10 each on 1/28 and 2/23). I too was asked if anyone from there had contacted me yet (no). Meanwhile I'll let US Bank continue the fraud investigation and keep a block on my checking account until I see the refund.

I received the exact same message from FTP.  Closing my FTP account if they do not acknowledge a security breach.

Just spoke with my bank.  They said even if you put a block on this PMI company, they can change their name, a letter, a number,...anything really and still get into your account.  Unfortunately the only way to truly secure yourself is to get a brand new checking account and routing number so they can't hack your account anymore.

When i went to through my account i had a 200.00 charge on the 23 of feburay and looked and found one on january 15th..both for 200.00...I called chase..they refunded my money.  i have to go and close out my account today...

I too am a FTP player and had two unautherized withdrawals from PMI as well.  $10 withdrawn on 1/28 and another $10 on 2/23.  I just called the 888-875-8035 and they asked if I have received a phone call from them yet????? Which I hadn't.  She said the two withdrawals should be credited back to my account by next Monday/Tuesday....we'll see. In the meantime going to see if I can block their withdrawals from my Citibank account.  I also urge everyone to write to FTP and explain their situation.  This is ridiculous.  Someone is scamming all of us out of possibly millions of dollars.  The perp needs to be caught and held accountable.

I was able to speak with Jaime again, and received a credit for both mistaken withdrawls.  

I encourage everyone to keep trying the number, because Jaime was actually helpful for me.  I got my money back.

Time to close my bank account.

PMI SCOTT DODD  1-949-546-0423 instead of 888-875-8035 I think this is his cell number took $200 from my account have a freeze on his account now good luck

My 2nd complaints to FTP, same response:

Thank you for contacting us.

I am very sorry to hear about this situation. I can assure you Minh that the security of our players is always our number one priority and we keep all your information secure.

To reiterate I would advise contacting your financial institution to pursue this matter further. If there's anything else we can help you with, please let us know. We're always here to help.

Regards,

James
Cashier
Full Tilt Poker

Below is the response I received from Full Tilt... they are no help at all. They could care less about the fraud that is being committed even though they are the ones who ultimately passed banking information onto PMI. I hope this blows up in there face and they receive huge amounts of negative media for this. I will continue investigating further...

Hello Justin,

Thank you for contacting us.

We can confirm that Full Tilt Poker did not initiate or authorize the processing of this transaction. For further details on this charge, please contact the processor in question PMI 8888758035

As this charge did not originate from Full Tilt Poker, we also recommend contacting your financial institution should you wish to pursue the matter further.

If there's anything else we can help you with, please let us know by replying to this email. We're always here to help.


Regards,

Aaron
Full Tilt Poker Support

I have now also been charge two months in a row 1/28 and today. I hope this gets resolved.

just saw this now on my account. they charged 200.00..will call my bank tomorrow.

PMI also took $40 from my bank account last month, I disputed the charges with BofA and had them put a block on all future withdraws from the company.  Yesterday PMI tried to withdraw $40 again, it was blocked.  

I called the number and spoke with Jaime.  I tried to get as much information from her as I could but she kept dodging my questions.  She said someone in their claims department would call me (they haven?t yet).  I asked her for the company?s web site, she wouldn?t give it to me; I asked what PMI stood for, she wouldn?t tell me.  I asked her the name of her manager, she wouldn?t tell me; I asked her if she could transfer me to their claims department, she said no; I asked her what her last name was she only told me her went by Jaime T.

She did tell me PMI is supposedly a third party merchant services company processing transactions on behalf of other people, I asked her who they were charging my account for, she said she didn?t have that information.  

I finally asked her for the mailing address of their company, this she told me was:
8855 Research Drive Irving Ca 92618.  I googled this address and a company called National Merchant Center came up.  

I called this company and told them what happened.  They also told me they moved out of the building 2.5 years ago.  I even spoke with one man who said he drives past the old address on a daily basis and still thinks the building is empty.  They someone from their investigation department called me back last night and I gave him all this information, he said his company will do some investigating and let me know if they learn anything (he was very helpful and concerned).

I also spoke with BofA and explained this to their claims department.  Apparently, this is costing them a lot of money because they have their investigators looking into it as well.  I would imagine Jaime T. and anyone else associated with PMI will have the Irvine Police department breaking down their door in the very near future.