This number is a phishing scam. The automated answering machine makes noises about a ficticous transacton and uses your name and the last 4 digits of your WaMu account. After you indicate it was an unauthorized transaction they patch you to an operator. The first thing the operator does is ask for your card number. Next would be to make you confirm your possession of the card by telling them the security code. It's a fraud. When I asked her why she needed my card number she hung up.
I'm reporting them to secret service. The number goes to fraud central in Pleasanton CA.
the caller put me on hold for 20 minutes when I responded that I had not authorized a 38.00 dollar purchase in califormia. After 20 minutes the line was disconnected.
This number is not a fraud. It really is the Fraud Prevention number for WAMU credit card services. I received a call but did not answer it. When I went make a purchase with my card it was denied. I called the 1800 number on the back of the card and sure enough an odd transaction had gone through on my card.
This number is not a fraud. Seems WAMU is having a lot of fraudulent actions taking place with accounts and this service and call are to protect WAMU customers. I called the number on the back of my card. The automated message did not ask for personal information. It asked me to confirm a transaction that was recently made. Once confirmed, the hold on my card was released.
This number called June24,2008 once or twice. We don't answer the numbers we don't know, sometimes we call back but not very often.
This number is WAMU. If you are prefer you can call the number on the back of your WAMU Card and follow the instructions. It works just as well and you don't have to call this number. The odds are you won't be allowed to use your card until you verify the info they request.
Not a fraud, it's Wamu.
(925) 738-0226 - THIS NUMBER IS LIGIT!!
I received a call today on my cell - did not recognize it, did not respond, tried to call back but it was constantly busy - I went online to try to find out who this number is belonging to. I found your website and very helpful postings about it being the WAMU Fraud Dept. I immediately tried to login to my Wamu credit card account - it was blocked. I called the WAMU 800 number and asked the clerk and she confirmed that this number is their number!!!
If they see unusual activity on the credit card account, they call to let you know and ask to clarify and verify!!
I am glad that they do this and will put this number in my addressbook from here on on!
I hope this helps - Happy New Year to all of you out there!
calls 5x a day
I did receive this call today on my voice mail. I thought it was fake since i posted a payment just yesterday. I tried to log into my Wamu account and it was frozen. I called the 1-800 number they provided and it was true that my card had been used the SAME DAY. THIS IS A LEGITIMATE PHONE CALL. They didnt ask anything inappropriate. Told me the charges that were pending from Pennsylvania (sorry spelling) when I live in Utah. The lady told me it was and online place that had sold my info. She cancelled my card and issues another one. Its the real deal. Call ppl and protect your credit. I swear its the truth. If your unsure just call the number on the back of YOUR credit card. PROTECT YOURSELF!
Got a message to call WAMU fraud department at 866-565-5785 regarding my WAMU mastercard. I don't have a credit card with them. Called customer service from their website to see what the deal was, and was transferred to their fraud department that way. Well, it was not a credit card, but my WAMU ATM card that was compromised. Someone across the country was trying at various locations to take money out of my account with my ATM number. My ATM card is used rarely and discreetly, and was home safe with me, no idea how this information was taken. It's not even a debit card. Thankfully, all those ATM withdrawal attempts were declined. I'll be getting a new card. Thank you, Washington Mutual.
CALL THEM BACK. This is N-O-T a telemarketer or a fraudulent-type of call period. They are checking to see if a recent credit card purchase you made is valid. There is a step-by-step menu (don't have to talk to live person) that allows you to know there was a transaction. They ask if you authorized or made the transaction. This is to let you know that if you DIDN'T make the transaction that some jerk is trying or did use your card. PLEASE .... call them back. I just experienced this myself. It was my Visa card's transaction. They just want to watch for people who may be using your card WITHOUT your permission. Cheers.
Called me at 8:15am EST from a California number which would be 4:15am PST. When I called the number back, a recording asks for my credit card information. No "press 0 for operator", just "enter your credit card number now". They need to identify who they are before I give my credit card number to a recording. When someone finally answered, it was India. The Indian woman (who I couldn't understand) said something about locking my account. I responded my account wasn't locked because I used the card last night. I also voiced my concern that they would lock my account without first contacting me as other banks do. I know my credit card and bank balances at all times, when I put my card down at a restaurant, and a waiter comes back and says declined (this happened once due to a locked card incident) it is incredibly embarrassing, especially as I was dining with business associates at the time. The problem was traced to them having my phone number wrong at the time, they did try to call me first to question a transaction. The crazy part about this is that WaMu locked my account for using their card on PayPal. PayPal, the site that verifies your card against your billing address. I told the Indian woman that PayPal is one of the most trusted payment services in the world. I told her she could even use it in India. She said she didn't know anything about it. PayPal apparently "sounds" suspicious to her.
My advice to people who keep leaving their credit cards around and having them stolen: Only keep 1 or 2 cards with you in your wallet or purse. Use them all the time, and keep paying them down (which helps your credit rating). Keep the rest of the cards safe in a Bi-fold multiple card wallet. You need a wallet that has one space for each card. This wallet stays at home in a secure location. If you need to take a different card with you, take the 1 out of your daily wallet and replace it with one from the home wallet. People who travel around daily with 20 credit cards falling out of their pockets are the reason everyone is so paranoid about identity theft.
Kris - I guess it is cost reduction. Automation is less expensive than a person's salary + expenses that come with it. I hate it too, but it will be the future - automation, automation, automation. If we want to talk to HUMANS, we will have to go and MEET people.
The good news: I was just called by this number and checked it out - it is legit - it is actually WAMU's fraud dept.
Yep, Wamu fraud dept. I went to their website before calling this number, and my online account was disabled, and gave me a number to call.
I called the number, and someone had just tried to get a $15 cash advance online (how does that work??).
9257380214, thats the number that kept calling me all weekend, and I never answer calls I dont know unless they leave a message. On the fourth attept they left a message and told me that my WAMU card had been used for CASH ADVANCES in Los Angeles, Im in Washington so I knew I had to give them a call. I was scard they were a scam so I called my own credit card number found on the back of the card I've been using. They forward you straight to thier fraud department and cancel your credit card with a new issue. I am still waiting on my paper work in the mail, but identity theft is NO joke. Take care of it ASAP. THey were very helpful
This is what Washington Mutual does: They monitor your transactions and if something is not right they put a hold on your account and you have to call them. It's happened to me twice. First they don't call you like this number does. Second they wouldn't identify themselves as WAMU, they'd say Washington Mutual. Don't trust the call and don't give out your info and never trust anyone online that says it's ok. Call the bank direct - no one can argue the safety in that.
I recieved two different calls from 925 738 0226 and 925 738 0214 recorded message said some one was tring to use my card and to call back some #. ! thought it was most likely a scam because I had cut up the card years ago and used the account only to pay a twice yearly service. then realized my bill was late . long story short someone stole my bill and got my account # and was looking for my three # code if not for that call I would not have realized something was wrong. so the bad guys are the ones who tip me off to the problem
i worked for wamu fraud dept in pleasanton cal.. That would not be a scam. People tend to hear they need to verify info and get spooked. they do not ask for security numbers becasue as an emplyee you are not allowed to see that #. only the customer in pocession of the card. Im sorry you feel this was a scam but in that department we did everything we could to prevent you card info from being compromised. In another case people do open cards with other peoples info and if we catch this we notify both parties as to make sure there is nothing fraudulent and everyone is aware of the situation. Do your homework better next time then getting people so upset and worried about fraud when we make thats in all efforts to prevent that. Imagine beiong on the other end of that line where people yell at you all day because you are doing your job. We get hng up on and cussed out. Not cool. So no again, its not a fraud issue it is a real number with real hard working people doing there best to protect from fraud. Call the secret service, they will laugh.
This is the fraud detection unit at Washington Mutual / Providian Card Services. As others have stated, your best course of action is to call the 1-800 number on the back of your card if you receive a call from this number. I just did and found someone tried to use my card to by $2640.68 worth of stuff in Florida.
Definitely not a scam... I had two calls... didn't answer either of them... but after checking around and realizing I hadn't used my WAMU card in years, called a WAMU number from their website, was then transfered to the fraud department. Someone was using my card in Washington state... saved me... call a number from the website and go from there if you are unsure.
NOT a scam. Call the number on the back of your credit card immediately. If you call this number you can guarantee its legit. Its their credit card and you call the number on back of it. Its the fraud department. Someone may be using your credit card without your knowledge. Call ASAP.
I received 2 phone calls from 925-738-0226 today, so I went to the web-site and it said to call customer service. As it turns out a charge was made at a Target store in another state for $183.30 and I have been home all day with my card.
I also got a call from 925-738-0226, I called the 800-356-0011 and was told that someone was trying to use my card. Customer service canceled my account and issued me a new number. However per Wamu the 925-738-0226 is not their fraud number.
Got the call,from 925-738-0226.Googled the number,found it to be wamu fraud.tried to log into my online account,got denied.Called the number provided online,and found out my card was hacked.It was taken care of immediately.It is NOT a phishing scam,but to be on the safe side,I always call direct,the number provided by them,I don't answer phone calls like that.Also,to be on the safe side,10 min.after my call with wamu was completed,I called back,and,using my [now dead]credit card,tried to use their automated system.I got a message saying the card had been reported lost or stolen.Good job,Wamu.
I received a call from 925-738-0226. I could hear on the voice
mail the automated system saying it was not a telemarketing call
and was for me. I searched Google for the number and found this
website. Don's post above is exactly right - I followed it by
calling the customer service number and after entering the last
4 digits of my WAMU card, an automated system asked to verify
some charges. I had allowed my son to purchase some tools for
an on-line game, just $18. Thanks Don and good work WAMU in
monitoring my charges for even this small amount.
i got a message and it was WAMU, i went to the website and called the number on there. turned out someone was going christmas shopping with my credit card number in Mexico.
Got 3 calls from them, I let it ring (on my cell phone, I did check my wamu account online and I had my cell phone entered, and my home phone is an old number) No messages. 4th call I ignored the call and gave them a busy signal. They left a message.
I listened to the message saying it was Wamu Fraud and it was a call to someone THAT'S NOT MY NAME, with a Debit Mastercard ending with A DIFFERENT number than what I HAD. They said to call 866-565-5785
I did call that 866 number and it was Wamu's fraud dept, automated message asking if I was calling form the number they called me at, I said yes but it read the wrong number, I said no and entered my cell phone that they called at, then they asked if I was the person I said no, and automated message said to hold on and be sure I have my account number. I waited 5 minutes on hold and hung up.
I can't find that 866-565-5785 anywhere.