File a complaint here...

https://complaints.donotcall.gov/complaint/complaintcheck.aspx?panel=2

Darn telemarketers!!!!

I was also defrauded by 29'Prime

Hello,
Thank you for your blog site.
I am emailing to let you know that I also was a victim of 29'Prime.

I was called by 29'Prime on April 17, 2012, and given a sales pitch that they could place my website on Google Page 1 (for a minimum of 3 out of 10 keywords) and of course I was a little doubtful, but I listened to their guarantees ("Rank On Google Page One in 60 Days...or IT's FREE".
So I decided to try them out.
Their initial Set-up charge on my credit card was $299.

The following day, April 18th, they called me to remind me and clarify that I would be receiving a Google Postcard with a 5 digit PIN from Google, and that I MUST call them immediately upon receipt of my Google PIN for them to activate my account and begin the SEO for my 10 keywords.
Again I asked how long this would take, and he replied 3-5 days, at the most, and to make sure that I called 29'Prime as soon as I got it.
I then asked him again, how long will it then take for my site to rank on Google Page One? and he confirmed that it could take up to 60 days, but often some of my keywords would rank sooner, even in 30 days or less.
Again I asked him to confirm that if they could not get at least 3 of my keywords to rank on page one in the 60 days, their service was FREE ... and he assured me that the 29'Prime Guarantee was exactly that: "Rank On Google Page One in 60 Days...or it's FREE".
Later that same day a charge of $99 appeared on my credit card statement (apparently for the first month's 'service charge').

Four days later I had not yet received my Google PIN, so I emailed them a service ticket...immediately received a service ticket auto-confirmation response...but no one ever personally replied or answered my questions, and no one ever called me to resolve my inquiry!

One month after signing up, May 17th, I still had not received my Google PIN.
Later that same day a charge of $99 appeared on my credit card statement (apparently for the second month's 'service charge').
So I sent another email service ticket...and again I received the same auto-responder service-ticket auto-confirmation response...but no one ever personally replied or answered my questions, and no one ever called me to resolve my inquiry!

19 days later, May 26th, I finally got fed-up with them totally ignoring me and emailed the following:

"I am extremely frustrated and angry at the total lack of service from 29 Prime...
Since my initial payments of $299 on Apr 17th and $99 on Apr 18th, I had waited for 29 days for your postcard with my PIN number to arrive in order to activate my account!
Nothing had come...
Another payment of $99 was taken from my credit card again today, May 17th, and still nothing has been done with my account.
So I had by then already spent $497, with absolutely nothing to show for.
So I wrote you an e-mail with my displeasure and also placed a service ticket (#21928) to get an answer, but no one ever responded!
I was completely ignored...

So after patiently waiting for another 8 days, with no response from anyone human, I received an automatic auto-responder canned e-mail!
Your service is absolutely non existent and deplorable. You should be utterly ashamed!
It is now 38 days and I still have not received my PIN or even one single courtesy or follow-up call from any one at 29 Prime...
This is terribly and shamefully unprofessional behavior.

I have been in the construction service industry 30 years and I personally respond to every call within 8-12 hours, by myself, with no secretaries.
Your total lack of response is absolutely inexcusable and unacceptable.

This morning, May 26th, I finally made a phone call and waited, and was finally told that I was now first in line in the queue when a recorded message directed me to leave a voice message, so I opted for speaking with a service consultant, and waited, and repeated the process twice, and waited, and waited, until finally I could wait no longer and left a voice message...but no one responded to my message either.

I now have come to realize that 29 Prime cannot be relied upon or trusted at all. Your service really stinks!
I am so incensed with 29 Prime...yet I am still by the grace of God restraining my anger...for now...

I actually trusted your promise: "Front Page Placement Or It's FREE"!

Well the reality and the fact is that I already paid out $497 and 29 Prime has done absolutely nothing for me in 38 days, not even activated an account.
This is absolutely disgusting and totally intolerable!
NOT ONE SINGLE thing was done! An Absolute BIG FAT ZERO?
EXCEPT TAKE MY MONEY !

I thus demand a FULL REFUND of all my monies paid to date...and an immediate termination of any further or future payments ever again.

PLEASE REVERSE ALL AMOUNTS CHARGED TO MY CREDIT CARD IMMEDIATELY
- ALL CHARGES UP TO THIS DATE - ALL $497 - AND NOT ONE RED CENT LESS -
AND DO NOT EVER APPLY ANY FUTURE CHARGES - EVER AGAIN -
YOU DID NOT EVEN COME CLOSE TO KEEPING YOUR PROMISE
I DEMAND A FULL REFUND - NOW - - IS THAT CLEAR ENOUGH ?

Furious,
--
Peter L Brenner?



Well, as usual... that was totally ignored as well, just like all of my other attempts.
8 days later, June 4th, I sent another email cancellation notice, and again was ignored on my third attempt.
I realized that in 2 weeks they would again be charging my credit card with another $99 for their 'monthly service charge' so I then called my credit card company to bar this merchant and stop 29'Prime from taking any more money from my account, and also initiated a dispute to reverse the first 3 charges (total of $497) for NON-PERFORMANCE of so-called services. So Mastercard proceeded to reverse these 3 charges on my behalf. Boy was I relieved!!!
The next day, surprise, surprise! I got an email from 29'Prime ...
Never got any responses before this, not even once, until I finally cut them off and got the 3 previous charges reversed...!
They had the gall to sound surprised as to 'Why I had Cancelled?"
So I sent them a long email with all of the service tickets' numbers and finally they responded by email that they had closed my account and confirmed that my account was now shutdown.
And yet the "push-button Template webpage" they had put up for my so-called personal account, was still live, and still is today (August 13th, 2012) as of this writing.

Then about two weeks ago the BAD NEWS came that 29'Prime had sent my credit card company a 12 page record of service performance and Mastercard had re-billed my account with the 3 original charges, and I was out $497 ...

I have tried several times to dispute these fraudulant charges with Mastercard, but they insist that since I voluntarily gave 29'Prime my card number and agreed to their TOS that I am on the hook...

In order to re-open my dispute I now have to prove to Mastercard that 29'Prime DID NOT perform the service as per their Terms Of Service, by providing an unbiased Third Party letter on that company's letterhead, providing a documented Second Opinion to the improbability of 29'Prime ever achieving their promises, demonstrating they did not perform the service, and that they violated their TOS...(since I paid for 60 days but nothing at all was done), and only then can my dispute be re-opened, with no guarantee that I will get my money back.

So the long and short is that I have been screwed out of my $497...

29'Prime is a scam and they will try to take you for as much money as they can.
Please beware?Stay away from them like the plague.

I sure would love to get these crooks behind bars, where they can no longer scam innocent business owners, but first must try to help all of us victims to get some of our stolen money back while we still can.

--
Peter L Brenner
Toronto, Canada
August 13, 2012

P.S. I give my express permission for you to publish this story on the site.

That would be Jesse

Got a call, no one spoke.  when I called 877-905-6682 they said it was "super Nova" and they could remove me from the call list.  I will see if it works.

the  lady  from india  answered  when  i called. i  thought  it  was  a  fluke  when  i  called  back.  saw  the  800 # for  supernova  to  take  me  off  the  list. they  put  me  on  hold and  never  came  back  to  the  phone

I don't know who this is but they called like 5 times in a row

Over and over the number calls.  dinnertime, shower time, sunday mornings, monday at 11pm.  they just dont stop. no messages left, no persons voice.  i will not answer unknown or unfamilar numbers.  who are these people...?

2064960977

7144084230

2165398580

They call constantly, but never leave a message.

most of the calls there is no one there, no message, no person, no noise - nothing - they call every day and sometimes many times a day

Told them 5 times to quit calling and they still call- really starting to piss me off and its on my cell phone

these idiots just start calling me twice in the interval of three minutes without answering.On the upcoming Monday I will inform the national no-call-list. All I know about the people that called me are that they are rats.Hopefully they will read this message.

all the time this number calls,  no voicemail..

all hours of the day, weekends, holidays and sundays

multiple calls from this number and they always hang up o me.

sorry..they know what is going on . ."3rd party" line is a load of crap

29 prime, newport beach , do your homework . .. known scam company

they are '29 prime' in newport beach CA , know scam artist . .

yes, it is very sad to have this company hurting legit companies
that do honest SEO work , very important for business websites.
sad, these people are leaches and scumbags . . trust me i have
had conversations with a few of them ..

YODEL INTERNET MARKETING ... they think that they know your business and how to market it ... i don't think so

Another robo-dialer with robo-message about confirming our location on Google map for our business and the dire consequences if we fail to do so.  I pressed the # to be removed from the list, even though I know it's unlikely to do any good.

Robo-dialer with robo-message about confirming our location on Google map for our business and the dire consequences if we fail to do so.  I pressed the # to be removed from the list, even though I know it's unlikely to do any good.

said I would lose placement on google map, connected to operator, they asked my name I said "who am I speaking with" and they hung up on me.

Learn to speak english .. You sound like an idiot

They call on our business phone and there is simply silence on the other end of the line.  Pretty annoying.

Just received a call from this number.  Total silence on the other end.

Just recv'd a call, I said Hello a few times no response, simply hung up.

You will never be taken off the list, best case your number will be sold to anther telemarketer, or they will call you with another fake number which is not real.  They use machines that show a different number and name so you can not trace them.

its a scam . . .

In response to my previous post, I called the 877-905-6682 and let them know that this is how their 3rd party hire is doing business for them.
They were just as appalled as I was, THANK GOD.
And assured me we would be taken off the list, and that steps would be taken to locate the employee and enforce repercussions for his actions.
Whether they really do, I can?t be sure. But at least our number is off their list!

Their rep called our office roughly 15 times after I told him we were a business and asked him to take us off the list.
He proceeded to scream obscenities at me like c*unt, b*tch, f*uck you, and so forth.
Each time I hung up, he would call back and curse me out more.
I got the *69 phone number, and tried calling back and speaking with management, each person who picked up the phone when I called would hang up on me every time I asked for a manager. All while he continued to call and curse out whatever employee answered our phone.
I called the police and filed a harassment report.
I am DISGUSTED with this company. They should be shut down for doing business like this.

SOUNDS LIKE A PLAN!!!!

Tried it.... We'll see...............................

I got the exact same thing.