801-437-1020
UT, US
Lori
Lori
2011-06-06 20:58:53
Unknown
I keep getting calls from 801-437-1020. They are calling for Hose and are calling from Pinnacle Security systems. I'm not Hose and I can not get them to quit calling me.  This is a cell number and they use up my minutes. I don't know what to do.
ShuffleJig
ShuffleJig
2011-06-06 20:58:53
Unknown
If these people call you at all, they have your number and got it from some source. Call the company and talk to somebody. it might be a wrong number or just a misunderstanding, but it would be best to call and find out why they are calling.
ShuffleJig
ShuffleJig
2011-06-06 20:58:53
Unknown
This company is located in Orem, Utah. You can get their info from off the UT BBB website. I used to work for a company like this one and sometimes the sales people are pretty pushy and sneeky, while others are from the other spectrum and are actually honest and nice. This company does use a predictive dialer and it could be for a number of reasons... I would say you're completely safe unless you remember signing ANYTHING.... If you did you best call the company. I would hope they'd have a way to look up your number to see if its linked to an account or if its actually an account at all. You can never be too safe, but I'd say call them, ask for some one in charge, and tell them your case. If you know the guy's name that came by your house (sometimes they don't tell you) then provide them with that info too...
dbg
dbg
2011-06-06 20:58:53
Unknown
Yikes!  I was trying to help a friend out and signed up with his friend for this security system.  It was supposed to get him a bonus and I didn't need to pay anything. I never got the security system but they have my canceled check and ssn#!!!  I don't know if I should be worried!??!  Anyone in the same situation?
In Illinois
In Illinois
2011-06-06 20:58:53
Unknown
Report all problems with invalid Caller ID tags to congressman Aaron Schock at 202-225-6201 or 309-671-7027. He has stated that he is concerned about the use of masked Caller ID tags and is willing to do something about it.
Ann
Ann
2011-06-06 20:58:53
Unknown
They keep calling my house the same way they do yours. I get at least 5 calls a day. I just moved in so I have no idea where they got my number from
Stephanie
Stephanie
2011-06-06 20:58:53
Unknown
It sounds like this is predictive dialer trick.  The phone numbers must be on a predictive dialer and Pinnacle will call unless they talk to someone or leave a message.  It doesnt count as a call for them unless they do talk to someone or leave a message.  Their auto dialer must be one like we used at my work.  ADT uses one as well.  If you want them to stop calling you have to answer the phone.  Otherwise the computer will not count it as called.
Jenny
Jenny
2011-06-06 20:58:53
Unknown
Caller dials my phone up to six times per day. I never answer, as it simply is identified as "Private Name." I researched yesterday and found out it was from Pinnacle Security Systems. I never signed up with them - in fact, a salesman came around our neighborhood some months ago, and basically bullied his way into my home. He investigated every room, against my expressed wishes, and he was at least 6'4" and I am 5'1" short! He wanted my Social Security # - a credit card # - I refused to give him any information, so he finally left. My daughter was afraid he might be a scam artist who would break and enter, now that he knew all the weak entry points in my home! The next day, a man from ADT came around and apologized . . . apparently other neighbors also complained. Only recently have I been getting these 801-437-1020 calls and they start at 8 a.m. and continue until 8 p.m. I am very disturbed, and wonder if they are trying to find out who is home and WHEN, for the purposes of burglary! I will have VERIZON block their number tomorrow.
Jon
Jon
2011-06-06 20:58:53
Unknown
They have called me several times starting from last night.
Gil
Gil
2011-06-06 20:58:53
Unknown
This company have been calling my nuber everyday starting at 9:AM til late evening. Today, so far they have called 10 times and still counting. I want this guys to stop calling.
johnnyrwood
johnnyrwood
2011-06-06 20:58:53
Unknown
Got a lovely call from these idiots at 801-437-1020. It is Pinnacle. Told them to kiss my A**. I am in the contracting business and told them so and that the salesman that sold the system to my wife was an idiot. He was told several times that we were renters. This info did not curtail his efforts. He said the system could go with us if we had to move. Well, thanks to the landlord losing the house to the bank in the housing crash we had to move to a house with no pre-wiring for the security system. Guess who wants more money?

Stay away from ADT or Pinnacle. Wiping my butt with a pine cone covered with the illegally sold contract is more comfortable!!
DPK
DPK
2011-06-06 20:58:53
Unknown
November 18, 2008

Mr. John Koch
President
ADT Security Services, Inc.
P.O. Box 5035
One Town Center Road
Boca Raton, FL 33486

RE:     ADT/TYCO – ADT Security Services Home Alarm Customer # xxxxxxx

Dear Mr. Koch:

I write to express my extreme displeasure with ADT Security Services (CA LICENSE ACO2705; PPO12949; 707408) and your contractor/subsidiary Pinnacle Security, located at1290 Sand Hill Road, Orem, Utah, 84058, Phone # 801-437-1020.

We purchased an ADT Home Security System for $1,058.76 on 6/26/06 using our AMEX card and paid for two years, in advance, for our then home located in Elk Grove, CA 95758.  We moved to our new home September 15, 2006.  

Your contractor/subsidiary Pinnacle Security has been bombarding us with robo calls -- sometimes as many 6 a day -- on our new home phone number.  Our ADT Customer # is xxxxxxx.  We paid up front, in full, for two years of service for a system we used for three months, and tried to cancel immediately upon leaving our prior residence.  

We have repeatedly called Pinnacle, written Pinnacle - they even apologized to us in writing, but the calls then resume and have continued up until as recently as yesterday.  If they are doing this to us they must be doing it to others.  This almost daily phone call carpet bombing routine must be illegal, and if it isn’t it should be.  

What can we do to stop this harassment?  The most recent contact was with "Skyler" @ ext 297 whose Supervisor was "Angelica" in the Customer Service Dept of Pinnacle.  The outbound number that appears on our caller ID is 801-437-1020.

I wanted to bring this situation to your attention and to hear from you what if anything you intend to do about it.
DebbieM
DebbieM
2011-06-06 20:58:53
Unknown
Unfortunately, we were also scammed by a salesman who gave false information about terms and services. Basically they tell you anything to get you to sign up. We signed a contract and had the system installed only to have Pinnacle Security say they would not stand by anything that the salesman stated. They are horrible and completely unwilling to work anything out. Stay far, far away from Pinnacle Security.
NancyD
NancyD
2011-06-06 20:58:53
Unknown
We just got a cell phone for our daughter 9 days ago, and have already received 6 calls from Pinnacle asking for somebody named Regan.  After telling them 6 times that there is no Regan at this number and to please remove our number from their list (and each person apologizing and promising to do so), I finally called Verizon tonight and told them about this.  They are blocking the phone# from our line.  Funny... I decided to Google Pinnacle Security 801 (since I knew the area code they were calling from) and this post was the 1st one on PAGE 1 of Google!  Way to go, folks!  And thank you, because you helped me realize that we aren't alone in this issue.  So, call your cellular carrier and ask them to block the Pinnacle phone# from your phone; they'll be happy to do so!  Best wishes!
Czar
Czar
2011-06-06 20:58:53
Unknown
This number is indeed for Pinnacle Security. Their auto dialer is typically used for over due payments etc. etc.
Lynn
Lynn
2011-06-06 20:58:53
Unknown
Very disreputable company, I wish that I had never gotten involved with them. If they come knocking at your door, run don't walk away!
Bothered
Bothered
2011-06-06 20:58:53
Unknown
I keep getting calls from pinnacle security. I have also cancelled my account with them, yet they refuse to accept that. They try being sneaky and using several different numbers! They use unknown name, unknown number, Utah, Apex security and a few more that I can't remember. This is a disreputable company. As they installed our system, they assured us that all features that they offered were up and working... As they were leaving, they said that only a very select few would be available to us! i tried to contact them and couldn't . How funny, when I did get ahold to complain and cancel they wouldn't accept that! They most certainly lied about features offered and ran out of here when I started asking!
C. Nicholson
C. Nicholson
2011-06-06 20:58:53
Unknown
I received a message on my voice mail that said, "Please contact us regarding important personal information."  I received a previous phone call from them, and when I called they said they needed an updated credit card number.  They claimed to be Pinnacle Security systems, who had installed my ADT home security system.  I had canceled my security system a year ago, and had I not, the credit card would have needed to have been updated last summer.  This threw up a red flag, especially after the 2nd phone call and I contacted ADT about it.  They told me, that Pinnacle Security was no longer an authorized dealer for them, and they did not condone the way in which they were calling to get credit information.  PLEASE BE ADVISED:  Never give out a credit card number over the phone in such a situation.  If any company needs an updated credit card number, you will get an official request from the company in writing through the mail.
Damn Old Gypsy
Damn Old Gypsy
2010-10-09 14:42:35
Event Reminder
I made the call to Pinnacle to talk about my alarm at my Tattoo Parlour.. They have never called me soliciting but they may in some States.. };)
Tina
Tina
2009-02-02 22:05:13
Unknown
It's Pinnacle Security.  They are usually calling because of a past due balance.  I just paid my account yesterday
none
none
2009-01-07 21:52:59
Unknown
It's Pinnacle Security - google the phone number. Lots of consumer complaints about them calling. tell them to take you off their call list and put your phone number on the national DO NOT CALL Registry. https://www.donotcall.gov/.
Stephanie
Stephanie
2008-12-30 01:33:19
Unknown
I don't know either. They call me twice a day, once at 8 a.m. and again at 5:30 p.m. EVERYDAY!!! I am getting so tired of getting the calls, the voicemail they leave says that they have business with me, and leave a number to call back. How can I get it to stop?!?!
DPK
DPK
2008-11-19 06:00:25
Unknown
November 18, 2008

Mr. John Koch
President
ADT Security Services, Inc.
P.O. Box 5035
One Town Center Road
Boca Raton, FL 33486

RE:     ADT/TYCO ? ADT Security Services Home Alarm Customer # xxxxxxx

Dear Mr. Koch:

I write to express my extreme displeasure with ADT Security Services (CA LICENSE ACO2705; PPO12949; 707408) and your contractor/subsidiary Pinnacle Security, located at1290 Sand Hill Road, Orem, Utah, 84058, Phone # 801-437-1020.

We purchased an ADT Home Security System for $1,058.76 on 6/26/06 using our AMEX card and paid for two years, in advance, for our then home located in Elk Grove, CA 95758.  We moved to our new home September 15, 2006.  

Your contractor/subsidiary Pinnacle Security has been bombarding us with robo calls -- sometimes as many 6 a day -- on our new home phone number.  Our ADT Customer # is xxxxxxx.  We paid up front, in full, for two years of service for a system we used for three months, and tried to cancel immediately upon leaving our prior residence.  

We have repeatedly called Pinnacle, written Pinnacle - they even apologized to us in writing, but the calls then resume and have continued up until as recently as yesterday.  If they are doing this to us they must be doing it to others.  This almost daily phone call carpet bombing routine must be illegal, and if it isn?t it should be.  

What can we do to stop this harassment?  The most recent contact was with "Skyler" @ ext 297 whose Supervisor was "Angelica" in the Customer Service Dept of Pinnacle.  The outbound number that appears on our caller ID is 801-437-1020.

I wanted to bring this situation to your attention and to hear from you what if anything you intend to do about it.
erik
erik
2008-10-02 19:48:27
Unknown
Got a call from "Brad" inquiring about an available rental from craigslist, only to turn it into a sales call for "Pinnacle Security Systems."  After politely saying "not interested" several times, he finally hung up on me.  Wanting to phone in a complaint about their salesman's behavior and tactics, I did a map search on Pinnacle Security Systems in Los Angeles, only to get 2 results, one in OC (no longer in service), another in Glendale.  The Glendale number had been changed to a number from Utah (801-437-1020), which is where the headquarters seems to be (www.pinnaclesecurity.com).  Doing a web search on Pinnacle and the forwarded Utah phone number shows a number of complaints and warnings in regards to this business.

Bottom line seems to be to stay as far away as possible from Pinnacle Security Systems!
1-408-248-0364 1-877-419-0866 1-330-492-2913
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