keeps calling me. i have answered and had nothing, answered and had a pre-recorded message, answered and talked to someone live and had them ask for someone i don't know- at this time i told them they have the wrong number as well as asked them to remove my number from their calling list. they keep calling and it will ring once and then they'll hang up. verry verry annoying!!

ya i get a call ever day 8:00 and no one leaves a mess or is even on the line

dont know who this is

Call at same time each morning (7.30am) & will not identify the name of the company that they are calling from.

yeah that numbered just called me now, and they hung up.. its been happening all week.

Several calls from this number. Who?

They do have to follow certain rules:

http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_90c14_e.htm

http://www.mgs.gov.on.ca/en/News/STEL02_046979.html

Consumers who have concerns about a collection agency can contact Ontario?s Consumer Services Bureau at 416-326-8800 or 1-800-889-9768 or visit the ministry?s website consumer protection website at ontario.ca/consumerprotection.

this number as been calling every night and day for the last past month i am getting very tired and pissed..

I have been getting calls non stop from this friggin number for the 10 months or so and got dead air whenever I answered (which was very few) and finally decided to call them. They were looking for my ex boyfriend who obviously gave someone my number so I decided payback was fair and told these guys where to find him. Was told that my number would take 24 to 48 hrs to be taken off the list. It better be otherwise I'm really going to raise hell.

Who is ARLEEN S. DIMAILIG??

I get calls from 6 AM in the morning and then no one is there. I would never deal with Virgin phones there service is the craps if you can even get service.... I am going to charge them ... I do not like being awakened at 6 after working all night... We must all get together and charge them

I need to e-mail also... My calls start at 6 AM... do you have the e-mail I can reach them at

I get calls all day long starting at 5 AM this has got to stop... I try and call back and the line is always busy... When the calls come in I answer and there is never anyone there. Can anyone tell me wo to e-mail to STOP this is harrasment

BEING HARASSED?

Do you feel like you are being harassed by a collection agency?

Fortunately, in Canada there are laws that protect people from being harassed by collection agencies.  It is important to be aware of your rights when you are being contacted by a collection agency.

What are collection agencies?

Some creditors hire third party collection agencies to collect money on their behalf.  This happens because the creditor has tried unsuccessfully to collect on the overdue account.
Collection agencies perform a valuable service for their clients ? the creditor.  Unfortunately, this activity has a negative effect on the debtor.  Most collection agencies will negotiate with the debtor or a credit counselling agency.  There are situations where the collection agency gets too aggressive or uses tactics that are not fair.  This is not the policy of most collection agencies or their managers.  Often a problem brought to a manager?s attention can be quickly resolved.

Some individuals, through controllable or uncontrollable circumstances, find themselves confronted by a collection agency.  When this occurs it is important to realize that a reasonable approach will often lead to reasonable results.  An unreasonable approach will lead to an adversarial response and less than positive results.  

The collection agency generates their revenue on a commission basis by getting people to pay on accounts that are in arrears.  The more money that they can get a client to pay, the more money the collection agency makes.  Understanding how a collector is funded allows people to better understand the approach taken when collecting on an account.  This, however, is not an excuse for inappropriate practices by a collection agency.

There are laws in place to regulate collection agencies and if an agency does not abide by these laws (which include laws against harassment), they could be fined, or lose their licence.  Many people who speak with collectors are unaware of what the rules or laws are that govern these agencies.

What are collection agencies are supposed to do?

-  tell you who they are (disclosing the agency?s registered name)
-  try/attempt to inform you in writing explaining who they are and who hired them
-  ensure that you are the person who they have been contracted to collect on

A collection agency cannot make you pay more than you owe or charge you for their services.  You can?t be taken to court by a collection agency; permission to take legal action must be initiated by the creditor and you must be notified ahead of time.

Collectors on the telephone:

Collectors are allowed to call you on the phone but they can?t call collect or send a telegram that you have to pay for.  Each time they do call they are required to tell you who they are, who you owe money to, and how much money you owe.  They are not allowed to call on a statutory holiday.  When they place a call it must be between the hours of 7 am and 9 pm (Sundays between 1pm and 5pm).  Calling incessantly or saying harassing things when they are on the phone is not permitted.  They are only allowed to contact you 3 times in a 7 day period (including voice mail messages).

Often, a collection agency will demand that the account be immediately paid in full.  It is important to realize that reasonable monthly payments will be accepted through negotiation.  For further advice contact your local credit counseling service.

A collection agency can only contact your family, friends, and employer in order to ascertain your contact information. (Address and phone number.)  They can not ask family or friends for any other information.  They are not allowed to provide family or friends with information pertaining to the outstanding debts and they can not under any circumstance give out false information about you that may hurt you or your family.  When a collector fails to follow these guidelines it could be considered harassment.

Further information can only be requested by a collector when:

   * your wages have been either garnisheed or assigned
   * employment is being verified
   * the person being contacted has guaranteed your debt


    

BEING HARASSED?

Do you feel like you are being harassed by a collection agency?

Fortunately, in Ontario there are laws that protect people from being harassed by collection agencies.  It is important to be aware of your rights when you are being contacted by a collection agency.

What are collection agencies?

Some creditors hire third party collection agencies to collect money on their behalf.  This happens because the creditor has tried unsuccessfully to collect on the overdue account.
Collection agencies perform a valuable service for their clients ? the creditor.  Unfortunately, this activity has a negative effect on the debtor.  Most collection agencies will negotiate with the debtor or a credit counselling agency.  There are situations where the collection agency gets too aggressive or uses tactics that are not fair.  This is not the policy of most collection agencies or their managers.  Often a problem brought to a manager?s attention can be quickly resolved.

Some individuals, through controllable or uncontrollable circumstances, find themselves confronted by a collection agency.  When this occurs it is important to realize that a reasonable approach will often lead to reasonable results.  An unreasonable approach will lead to an adversarial response and less than positive results.  

The collection agency generates their revenue on a commission basis by getting people to pay on accounts that are in arrears.  The more money that they can get a client to pay, the more money the collection agency makes.  Understanding how a collector is funded allows people to better understand the approach taken when collecting on an account.  This, however, is not an excuse for inappropriate practices by a collection agency.

There are laws in place to regulate collection agencies and if an agency does not abide by these laws (which include laws against harassment), they could be fined, or lose their licence.  Many people who speak with collectors are unaware of what the rules or laws are that govern these agencies.

What are collection agencies are supposed to do?

-  tell you who they are (disclosing the agency?s registered name)
-  try/attempt to inform you in writing explaining who they are and who hired them
-  ensure that you are the person who they have been contracted to collect on

A collection agency cannot make you pay more than you owe or charge you for their services.  You can?t be taken to court by a collection agency; permission to take legal action must be initiated by the creditor and you must be notified ahead of time.

Collectors on the telephone:

Collectors are allowed to call you on the phone but they can?t call collect or send a telegram that you have to pay for.  Each time they do call they are required to tell you who they are, who you owe money to, and how much money you owe.  They are not allowed to call on a statutory holiday.  When they place a call it must be between the hours of 7 am and 9 pm (Sundays between 1pm and 5pm).  Calling incessantly or saying harassing things when they are on the phone is not permitted.  They are only allowed to contact you 3 times in a 7 day period (including voice mail messages).

Often, a collection agency will demand that the account be immediately paid in full.  It is important to realize that reasonable monthly payments will be accepted through negotiation.  For further advice contact your local credit counseling service.

A collection agency can only contact your family, friends, and employer in order to ascertain your contact information. (Address and phone number.)  They can not ask family or friends for any other information.  They are not allowed to provide family or friends with information pertaining to the outstanding debts and they can not under any circumstance give out false information about you that may hurt you or your family.  When a collector fails to follow these guidelines it could be considered harassment.

Further information can only be requested by a collector when:

   * your wages have been either garnisheed or assigned
   * employment is being verified
   * the person being contacted has guaranteed your debt

Options available to you if you feel you are being harassed:

When you are considering filing a complaint against a collection agency, it is important to be properly prepared with all of the necessary information.  You should ask the collector for the registered name of the collection agency, the full name of the person who is representing that agency, and what their collector identification number is.  All of this information, as well as a documented account outlining the conversation(s) pertaining to the alleged harassment, should be written down for future reference.

   * A formal complaint can be made through the local Ministry of Consumer and Business Services office.  Their phone number is available in the phone book in the Government blue pages.  Should an investigation prove that a collector is acting outside of established guidelines, they may have their license revoked.
   * You can contact the Marketplace Standards and Services Branch for more information on collection agencies.  1-800-268-9768
   * Information and complaint forms are available on the Ontario Ministry of Consumer and Business Services web site.  www.cbs.gov.on.ca

Hope this helps! I also was receiving stupid calls from these folks and all I did was threaten with legal action and told them they need to learn the laws that they are to follow as collections and they stopped calling...nothing like throwing it right back in their faces and on their bullshyt!!

i picked up the phone.... didnt reconize them so i hung up... kept doing it... I picked up the phone and said... I will kill all you *N words* over there if you keep calling me BOOM BOOM... Havnt gotten a call since thursday :P

They called here this morning just after 8AM looking for a Larry Boutan, the person would not tell me what it was about since I wasn't him.  Many calls later to the same ignorant person he says he took my number out of their list.  Still would not tell me what the company did and the accent was so bad I never got the name.  I asked for a supervisor was told their wasn't one and was hung up on, he was so stupid whenever I called back. Eventually it just went straight to music.  Waited a bit and searched the number on here and found this place.  Thing is a few months ago telus or virgin called here more than 15 times in 10 days.  After talking to a few people there I convinced them I wasn't this person, I had had this phone number for 24 years, lived at the same address for that 24 years until I recently in the last few months moved to a new house.  I have never had their cell service and had always been with rogers since my first cell phone.
I really think it was nice of telus or virgin to have passed this on to a collection agency with a phone number that they know is wrong.

does any one know how to block the call from your cell phone!? im tired of it

I emailed Virgin, and after pointing out to them that they were the ones giving out phones to people who couldn't pass a credit check, told them to stop harassing me, and they did.

Now it's iQor, but thanks to this group, I'm very hopeful they won't be harassing me live Virgin did.

BTW, I would never go with Virgin. The great deal they offer evidently has nothing to do with reality as on the contract.

Virgin was phoning me several times a day, and again, I got the dead space. I had set the phone to silent ring to stop the annoyance, as there was often no-one on the other end when I answered, but one day picking up the phone, was caught. The woman had the audacity to ask me why my relative was not living with me, if they had no home...I wrote Virgin last week telling them I had no account with then and never had, then received the call from iQor this morning.

So thank you for the info for Wendy at iQor(see the letter I copied to the forum)...hopefully I won't have to put up with another bout of months of annoyance.

Wendy Martins
AVP Ombudsman - Canadian Compliance
iQor
514-493-7424 dir
866-223-6522 omb
888-479-7892 fax
Wendy.Martins@iqor.com

Dear Ms. Martins:

This morning, just after 7:00 a.m. I was awakened by a phone call from your company. The caller may have been calling from India, but regardless, it was inappropriate as the call was not for me, but for a relative in another city who has no phone, no work, and is currently homeless. Your caller wanted information on how to contact them, but was not offering to give any (e.g., was this call to offer a job or housing), so I told them not to phone again. Then I googled the number and learned it was iQor.

Please ensure my wishes not to be phoned are kept, as however you got my number, your problem has nothing to do with me, and I do not wish to be awakened, nor do I wish to pay for calls I don?t initiate from my cell phone. I have identified your number and set it to ?silent? ring, so that I am not pestered again by you, and so that I can document future calls and lay a complaint against you with the Ministry of Consumer Services should you not comply with my request.

"The Ministry of Consumer Services attempts to resolve disputes between consumers and businesses.  It is important that you contact the business in writing before sending us your complaint as your concerns will not be addressed until you have first approached the business directly.

"Please forward your supporting documents (contract, invoices, proof of payment, correspondence, cancellation notice) to:

    Ministry of Consumer Services
    Consumer Protection Branch
    5775 Yonge Street, Suite 1500
    Toronto ON  M7A 2E5
    Fax: (416) 326-8665"

Calls every other day for about a month now. Dead air when answered, every time. They are calling a cell phone newly purchased from Virgin Mobile Canada. Apparently with a recycled number.

they caall at least once a day!

The guy on the phone was extremely rude. Was asking about some debt to virgin mobile. I have never used their service. However, they had my right name and address. Seems some phishing company that has main aside business. The legal one may be debt collection, but the main one is fraud.

How where you able to even talk to anyone? Every time I answer, there is dead air and disconnection. I have just emailed Wendy from your next post. This company is so unprofessional, and breaking so many laws.

People from this number keep calling and asking for someone with the same name as my father. Unfortunately, they can't seem to understand that my FATHER was not born in 1990. Therefore, they have the wrong person.
I have just sent an e-mail to them, so hopefully we will stop getting these annoying phone calls at every hour of the fricking day.

I got an email back today:

Thank you for bringing this matter to our attention. As of today, January, 14, 2010, your phone number 403-xxx-xxxx has been removed from our system(s). Please allow 24-48 hours for our system(s) to be updated accordingly.
We apologize for the inconvenience this may have caused you. Please feel free to contact me if you have any questions or concerns.

Thank you for your understanding,
Wendy Martins
AVP Ombudsman- Canadian Compliance
iQor
514-493-7424 dir
866-223-6522 omb
888-479-7892 fax
Wendy.Martins@iqor.com



I got another phone call 3 minutes ago.  It had better be the last one.

They've been calling here at 9:45 at NIGHT!  So illegal!  Thanks for the information here.  I shot them an email threatening harrasment charges.  I've told them before the person they're looking for no longer lives here, yet they continue to phone.  They called five minutes ago, and hung up as soon as I answered the phone.

Here is something and some info from their website, I suggest everyone call with how unprofessional they are.

iQor employees are to handle themselves at all times with professionalism, a polite manner and personal integrity while following regulatory guidelines.

There are no exceptions and no excuses to this rule. In fact, all employees abide by the following principles:

Identify the right party.
Identify iQor and the purpose of the call.
Document all actions and requests.
Stop pressing when the customer asks you to. "No means no."
Escalate difficult calls to management.
Treat consumers with respect.


Employees should not:

Transfer the consumer to another department unless they are positive it is the only remaining solution.
End the call until you are certain the consumers' issue is resolved.

iQor is serious about these standards. Failure to abide by these principles can result in an employee's immediate dismissal. If you have experienced any incident of unprofessional behavior, please contact iQor's Consumer Advocacy Group at 1-800-811-4214 from 8 a.m. - 8 p.m.  EST.


Consumer Advocacy Hotline:

iQor is committed to resolving your inquiries in a timely manner. If you have a question or concern regarding your account, please contact iQor's Consumer Advocacy Group Hotline at 1-800-811-4214 from 8 a.m. - 8 p.m. EST or email advocacy.group@iqor.com. For consumer relations assistance in Canada, please contact 1-888-804-8198 from 8 a.m. to 9 p.m. EST or email omb@iqor.com. You may also leave a message after hours and we will respond to your inquiry within 24 hours.

I have recieved numerous calls... The cell is under my boyfriends account and some how they are getting ahold of me on this number. They call from 6am to 8pm. I have a newborn who wakes up to the phone. F****ng harassement.

I keep getting calls too! they ask for my father or someone else in my family and then hang up on me as soon as I respond. Im getting harrassing "unknown number" calls right after too - over and over - that I also believe is them. Once they called 4 times within 15 mins. They call really early in the morning and are just insensitive a***oles.