888-734-8722
Insurfraud_Investigator_FL
Insurfraud_Investigator_FL
2014-05-24 00:42:23
Unknown
First of all you need to get your facts straight. PSI is an Insurance data verification company that is contracted by USAA, PSI does not buy contacts or give the information out as per the contract between USAA and PSI. PSI cannot and will not "do what they want with the information" otherwise that would be a breach of contract. Secondly if people didn't LIE and MISLEAD their insurance companies than we all wouldn't have to worry about rate increases, But since it has become such common practice for policy holders to lie, mislead and fraud their insurance companies so they can save some green, the carriers have to use tactics such as using 3rd party vendors to get information. PSI does not, will not and will never ask for any sensitive information such as Soc Sec numbers, or any banking and financial information, they will however ask for names, dates of birth, drivers license information, mailing address etc. Oh and by the way your name DOB, drivers license number, address and phone numbers are all public information anyway so if you somehow think that your going to hide from your big mean insurance company, think again! It gives me a migraine when I have to chase false claims of scams and fraud because people post false BS about legitimate companies and legal and very common industry procedures to obtain information, not to mention if you sign a contract with an insurance company and refuse to provide the information per the contract, they'll drop your butt faster that you can blink. By the way posting false information about a legitimate business with the intent to harm their reputation is called Defamation and Slander and that IS illegal, some states even have it criminalized so I would be careful about what you post, because you never know who may be reading...
USAAjustanotherripoff
USAAjustanotherripoff
2014-05-20 15:52:40
Unknown
If you work for USAA, why don't you stop using our money to hire PSI and lower our rates instead?  I resent USAA using my money to hire a company that uses misleading communication and harassing methodology (repeated calls to private cell) to ascertain ways to raise our rates.  After all, that is how PSI makes their money, do they not?  Because of this, I am shopping for new homeowners and auto insurance.
sickofliars
sickofliars
2014-05-20 15:47:41
Unknown
LIAR..PSI is a company who has the sole purpose of maximizing insurance rates.  PSI get paid anytime their survey can reveal information that is used to raise rates.
Sickofscammers
Sickofscammers
2014-05-20 15:25:20
Unknown
LIAR...I repeatedly told PSI NOT to call me and that I would deal only with USAA and they still call my cell phone.  you make money from OUR premiums, and WE OWN USAA.  You make money by finding "opportunities" to have USAA raise our rates..PERIOD.  Our entire family is shopping for other insurance, including auto and home, because I am disgusted by the decline in USAA service in large part thanks to them hiring vendors like PSI who use misleading mailings and verbal communication to act as if they ARE USAA.
Zack
Zack
2014-03-11 19:42:58
Survey
they are legit. All i had to give them was the phone number they called, and they pulled me up. Did not ask me to give any information, but told me what they had and asked me to verify whether it was still true. They already had names and birth dates of all the drivers in my house, and already had info on all my vehicles. They gave me the info and just asked that I verify it, quick and painless.
CDHester
CDHester
2014-03-10 08:42:11
Telemarketer
My attorney say in Virginia I have No Obligation to talk to PSI or to answer any questions from them. The PSI website says they give Insurance Carriers the HIGHEST  RETURN on INVESTMENT  (ROI)  Guess you know that they work to Increase Your rates by asking you pointed questions.  Well  if you don't answer these questions  the insurance company will have to do like every other insurance company, verify by using MIB,Credit reporting agencies and the like. In Florida asking these questions may be legal but in Virginia it is not. Neither is making up Postage to look like it is going to USAA when the letter is actually mailed to PSI Inc in Largo, Florida.. think someone should run that by the US postal Inspection service to see if they think it is legal.. Also you need to contact USAA and request that your account have NO CONTACTS from 3rd party marketing. PSi is both a Survey company/ telemarketer  whose main goal is profit  for the insurance companies and themselves.
Ed Wheeler
Ed Wheeler
2013-12-17 22:26:21
Survey
All you have to do is call the USAA insurance number on your USAA insurance card 800-531-8111 and go through your normal account verification and talk with an agent. Give them the 888-734-8732 number and ask them to verify it through USAA. They will tell you conspiracy theorists that it is a legitimate USAA sanctioned research company. The information you give the agent on the phone can lower your car insurance bill like it did mine! I am retired and drive far fewer miles than I used to.
George
George
2013-04-09 05:32:07
Telemarketer
If USAA has money to blow on subcontractors they should be lowering my rates instead.
Suzy
Suzy
2013-03-12 18:31:14
Survey
Legitimate phone call.  Received message asking me to call back regarding my policy with USAA.  I called back and spoke to a woman on the phone who asked for my member number.  When I did not have it, she had me verify my telephone number and name, along with my zip code.  They did not ask for any more personal information than this.

I let them know that nothing had changed on my policy, and they said they would update their records.

I had received a letter from USAA informing me of this call about a week ago - this is not a scam.
B. Suspicious
B. Suspicious
2013-01-25 23:12:44
Unknown
PSI-Trolls monitor this site and provide 'not a scam' responses to queries about this telephone number.  (These trolls also monitor the USAA homeowners' insurance PSI contact numbers.)

Know that PSI buys from USAA a list of contact information regarding policy holders.  PSI monetizes this investment in part by providing "leads" to USAA that could lead to a change in your policy ... increasing USAA's revenue.  (PSI gets a bounty for each lead that results in increased USAA revenue; that's one of the ways they make their money ... and they make big bucks, processing dummies' self-released information.)

For years I have contracted for insurance coverage from USAA.  I keep my information up-to-date with them.  USAA safeguards my personally identifiable information according to the terms of my contract and applicable state laws. This is the case for all USAA members.

If you give any information to PSI, they can do what they want with that information.  Rest assured that their usage will not be limited to possibly upping your rates at USAA, nor will their usage be impeded by your USAA contract.

If you get a phone call, ask whether the caller is a "USAA employee."  PSI callers will always weasel-word an answer (such as "I'm affiliated with" or "I am working for" USAA) in the same way that they trumpet the last four numbers of their phone number as "USAA."

The latest answer I got was "affiliated with" ... CLICK (from me)

Eff PSI!
B. Suspicious
B. Suspicious
2013-01-25 23:08:51
Unknown
PSI-Trolls monitor this site and provide 'not a scam' responses to queries about this telephone number.  (These trolls also monitor the USAA homeowners' insurance PSI contact numbers.)

Know that PSI buys from USAA a list of contact information regarding policy holders.  PSI monetizes this investment in part by providing "leads" to USAA that could lead to a change in your policy ... increasing USAA's revenue.  (PSI gets a bounty for each lead that results in increased USAA revenue; that's one of the ways they make their money ... and they make big bucks, processing dummies' self-released information.)

For years I have contracted for insurance coverage from USAA.  I keep my information up-to-date with them.  USAA safeguards my personally identifiable information according to the terms of my contract and applicable state laws. This is the case for all USAA members.

If you give any information to PSI, they can do what they want with that information.  Rest assured that their usage will not be limited to possibly upping your rates at USAA, nor will their usage be impeded by your USAA contract.

If you get a phone call, ask whether the caller is a "USAA employee."  PSI callers will always weasel-word an answer (such as "I'm affiliated with" or "I am working for" USAA) in the same way that they trumpet the last four numbers of their phone number as "USAA."

The latest answer I got was "affilliated with" ... CLICK (from me)

Eff PSI!
MB
MB
2012-11-27 21:17:05
Unknown
This is NOT a scam. PSI or Professional Surveys Inc is contracted by USAA.

USAA has an entire webpage devoted to it.
https://www.usaa.com/inet/pages/faq_PC_Professional_Surveys_PCFAQ_index

If the above link doesn't work search for PSI USAA and you'll find it.

I btw like everyone here was concerned as well but they are definitely not scammers and googling psi and usaa will confirm that.
Jay
Jay
2012-11-03 00:30:30
Unknown
USAA answers here:
https://www.usaa.com/inet/pages/faq_PC_Professional_Surveys_PCFAQ_index
techyguy
techyguy
2012-10-17 18:27:29
Unknown
These calls are from PSI, doing verification of auto insurance policies for USAA.  They get the data from USAA but they cannot tell you the impact to your policy of any changes.  I found their guiding questions misleading ("would you say you drive 16,600 miles a year?") and they ended up costing me more in my insurance policy. I called USAA and they apologized for the guiding questions from the PSI person.
Ed
Ed
2012-10-02 13:57:42
Unknown
SCAM Alert.    Don't give these guys your confidential information.   If USAA needs info, they will call you.
JL
JL
2012-09-17 17:15:07
Unknown
This is NOT USAA.  They have no record of these people.  Fraud alert
wesmorgan1
wesmorgan1
2012-09-05 15:21:25
Unknown
This is a legit call.  I received a letter from USAA, dated 8/29, informing me that PSI would be calling "within the next two weeks to verify information about current drivers in your household and possibly update your policy."  This is how USAA has done it for the last 5 years or so.  PSI is held to USAA's privacy/security policies; I've never seen evidence that my information has been leaked/sold from PSI or USAA.

If you still aren't comfortable dealing with PSI, you can always call USAA directly at 1-800-531-8722 (Note that this is USAA's direct number, not PSI's) and check/update your information with a USAA phone rep.  You can also check/update most of this stuff via the USAA website.  You can also ask the PSI caller to send you the questionnaire via postal mail.
matt
matt
2012-08-08 03:15:37
Unknown
thats pretty harsh to say that. Jobs are hard to find these days. Its not pathetic. If you dont want to do the update then dont do it, problem solved. It shouldnt be annoying to say you dont want to do it.
Hose them Back
Hose them Back
2012-07-28 04:22:24
Unknown
You get these calls because you have not OPT out of sharing your personal information, by law USAA "can" sell your personal information if you FAIL to OPT OUT, go to USAA online and OPT out.... USAA has sold your personal information to PSI so PSI can exploit you... or do what I do  I call them and annoy them.......... it's fun........ keep calling them back waist their time!...... I like to think as long as they are on the phone with me I'm keeping them from calling someone else!!!!
JMar
JMar
2012-07-05 18:33:32
Telemarketer
I see this as a frivilous expense on behalf of USAA.  I speak to their reps about once a month on various matters (including insurance) and my info could have been updated on any of these occassions without being sold off to a call center. I refuse to deal with this sub-contractor as the place sounded like a high school cafeteria with all of the background noise.  The rep had to ask for my member number four times.  Very unprofessional by USAA standards.

And the info they are verifying is basic...how many miles a year am I driving? Never do they ever ask for my mileage either.  That would be the most simple way to verify it would be to ask "what is your current mileage?" They have the mileage when the policy is started, an annual update would be quite simple and much more accurate.
Joe
Joe
2012-06-23 06:24:10
Unknown
USAA does require you to update your auto policy periodically. Why would they insure you for years and years and never contact you. Driving habits and policy information change all the time and most people don't keep up with those changes. Don't you think if it wasn't real USAA would have done something about it. Check usaa.com search PSI and it tells you everything about what they do and what they can't do.
I know ALL!!
I know ALL!!
2012-06-07 18:39:34
Survey
Yes they work with USAA BUTTTTTTT!!!!

If you update your info with PSI you rates WILL INCREASE!!!
Thats the purpose of the call thats how they make money.

If you have a real problem take it up with the CEO of PSI Paul Russell @  (727) 373-7499 this is the office number, just ask Alice or Brittany to transfer you to Pauls or the OWNER Joe's office or voicemail.
Let me know if you would like Pauls address in St.pete so you can send him some great mail.
sonc
sonc
2012-04-30 20:23:51
Unknown
I called this number back and someone answered "Hello?"; not "Thank you for calling <company name>, my name is <whatever>, how may I help you?".  This lack of professionalism made me immediately respond with, "Sorry wrong number."
Mark
Mark
2012-03-13 20:20:52
Unknown
Your just trying to save your pathetic job. Nice try. It does not matter how many of you who work for PSI write nice things. Of course you are or your out of business. On your next job hunt, try and get a job that does not envolve bothering people!
mark
mark
2012-03-13 20:11:41
Unknown
Do not fall for this!!!!
nobody
nobody
2012-02-22 20:18:33
Survey
Like many ?reputable? companies now do, USAA has sold out to a 3rd party survey company, in this case ?PSI?, that makes its money collecting information from customers and selling that information to whoever is willing to pay.  This information is valuable, which is why you can get free items for filling out surveys online.  Companies buying this information about you use it to select products and approaches for selling goods and services to you.  The fraud is that PSI claims that they are representing USAA at their request (i.e. USAA has contracted them), and the information will only be used to assist USAA in servicing your account.  Quite the contrary is true.  PSI approaches companies like USAA offering to collect information and providing it to the company if they can use the company?s name in the collection process.  The information gathered will be provided to USAA but can also be sold at the discretion of PSI to additional parties.  Often companies like PSI, will not only provide the information to the original company, but even offer a monetary incentive to that company for the use of their name in collecting the data, which they use (fraudulently) to leverage information from the targets.  They cannot be charged legally with fraud due to the loopholes written into laws, which were lobbied for (bribes paid to politicians).  Other ?frauds? include ?American Home Shield? (a total worthless scam insurance), using ?Wells Fargo? letterhead, with the blessing of Wells Fargo, after they paid Wells Fargo for the list of their mortgagees.  Most large companies are now selling information on you, and allowing 3rd parties to use their name in their solicitations, which also gets them past ?do not call lists? since you have a relationship with the company, they are supposedly representing through a ?partnership?.  The extremely complex privacy policies and laws all include support for these scams.  The only way to fix this is get rid of corrupt politicians so the laws can be fixed.  What do you think the chance of that is??
BD
BD
2012-02-15 14:06:17
Unknown
The issue I have is that PSI mails you a card that does not mention their name and uses the USAA logo. Leading me to believe that this is from directly USAA when it is not. A tactic I find very deceptive. This happened in the wireless industry in the late 1990's, due to third party vendors who used ccarrier letterheads to mislead customers into believing that they were speaking to an employee of the carrier, which was not the case. Now these carrier have strick guidelines,  wireless third party vendors have to state their name and that they are a agent or vendor of the company they represent on all information mailed to anyone.

In their quest to increase revenues (greed), USAA may have forgot  that a strong brand is invaluable as the battle for customers intensifies. It's important to spend time investing in researching, defining, and building your brand. After all your brand is the source of a promise to your consumer. It's a foundational piece in your marketing communication and one you do not want to be without.  

Can someone tell me how to stop these strangers from contacting me, to opt out????
Bea
Bea
2011-10-22 19:30:33
Unknown
This is not a scam.  It is USAA calling to update your policy.  We recently paid off a car loan and not long after, we got a letter from USAA, addressing us by name and citing our auto policy number, asking us to call them.  That number was given.  It's a short call, asking for verification of autos on the policy, whether any information or drivers on the policy had changed, and approximately how many miles per year we put on our cars.  The entire call took all of 5 minutes.  Other insurance companies do this too, especially around policy renewal time.
Not Ben's Friend
Not Ben's Friend
2011-08-24 05:35:05
Unknown
The only thing they want to do is see if there are any changes so they can charge more.
Google is a beast! It has so much to tell you!

Not a damm thing changed, same car same house. So there, i'm not doing the survey( and no not a crook or scam artist) paying more and won't be tricked into it like some already have, cause we all know that at the end, that's what it is really about. ( and who is the real crook here?!)

And you, (not) my friend are only so pissed because you won't get a dime for the surveys if they are not complete. ;) Gotcha...Be all pissed as you wonna. That don't make me no difference.
Peace! :)
Andy
Andy
2011-08-18 00:33:01
Unknown
I got a call from this number also after I change my address on my USAA profile online. I didn't call back I just made sure my information was updated on my the USAA website under Insurance.
1-818-456-1234 1-857-254-8248 1-480-823-7926
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