I actually spoke to people 4 different times at this number. Each one saying they going to credit my account for the $89.31. I have 2 different "confirmation numbers". The last credit was guaranteed to be posted to my account by Jan. 12th. I am now on hold for 15 mins and counting for the 3rd day in a row. Sometimes they actually pick up the phone and speak really fast saying they have technical difficulties and hang up (as if they are a recording, too funny). I am heading to my bank tomorrow. I give up. Not sure I will order anything via internet any more.
Additional info: I searched my computer and found something called INTELIUS that purports to provide addresses and other information about things such as mybodyphysique but again there are charges and they want you credit card # for either 99 cents or 4.99. While I would love to get the address of these crooks I am reluctant to ever give out my credit card number ever again. Has anyone used this resource to find out where these crooks reside?
What I would like to know is how did you get through to them via phone? I have called six times with no results. The bank will remove the charge but I have to call them every month to have this done. I am appalled at the methods they use. The COLOTOX that apparently triggered all this has responded and said they would remove those charges. Never again. An expensive lesson. Now to learn to love my fat!
I have had two charges added to my credit card that were not authorized from this company. I tried to call their 1-888 number, and you get put on hold and no one ever answers. I called my credit card company, and they advised cancelling my card, then the two charges would be refused. This is a real scam. You order a sample for the $3.95 shipping, and then you automatically get a bottle of the pills every month for a charge of $89.31. So beware of this company.
I talked to one of their customer service reps just now. She told me they had a "No return no refund policy" It must really be causing them to go bankrupt. I told them to cancel any further mailings. I called my bank and filed a fraud claim. She had an accent so I didn't understand every thing she said. The number I called was 888-771-7028
She said my "account" was now closed.
This is a big scam. Dr. Oz and oprah should have let everyone know that this was going to happen. Don't they check on these people before they recommend them. I will never order anything again on the internet. The person I called on 888 771 7028 was rude and disgusting.I cancelled my Visa card because when I called to have the charges removed they put me thru to this so called business and would not take the charges off.
I guess I not the only one. I have been charged twise the 89.31. And I have talked to them once, they are VERY rude! They told me to send the package back and they will return $'s with in 24hrs....i am on hold now....wonder how long it's gonna take....
Spread the word! These companies are FRAUDULENT!! I did get the Fit-Fac charges taken off my Visa. I called the Body Physique number. After the high volume recording, hold on. The call goes through after that. I could NOT get the charges reversed from this company. They say that the fine print that you agreed to when ordering the samples says that you have 7 days from recieving samples to cancel or they charge your account and send you more. The supervisor also told me that another bottle is already in the mail and I have been charged for that, as well. They are non-returnable. It is very fraudulent and only out for the $89.31 they can scam off of you before you see it on your credit statements. The supervisor was VERY rude and didn't care. I asked to speak to the next level up and he said there was no one above him. I told him he was a very deceitful person scamming money from those who are looking anywhere they can to find help to loose weight. Shame on them!!
did they refund your money?? i got charged twice now and i changed my check card!!
Thanks for your informative email. I have been charged for 2 months. It is so frustrating to call with customer service that is so hard to understand. I am going to the bank today to cancel this credit card. I will never again order a products like this.
Lastly, if you can maybe we can just leave the 888 number running since they never pick up and bankrupt them this way. They are low lifes seeking to profit on the backs of others.
Ok lets get to the bottom FCC or FTC and file a complaint against this company.
ANGRY FROM LUBBOCK
i RECIEVED A FREE TRIAL FOR 3.95 AND FOR TWO MONTHS i HAVE RECIEVED A DEBIT FROM MY ACCOUNT FOR 89.13 i WANT THIS MONEY REFUNDED AND MY NAME TAKEN OFF THE LIST.
I just got a refund and the promise of a cancellation for this scam. I had to contact my bank and we were on the phone for 45 minutes. After 2 dropped calls and a change of check cards, I should be ok for the cash. I'll never trust anything advertised on any site. I'm just surprised the tv personality did not tell the audience to get the product from a store and not the web. Once bitten, twice shy.
Okay, here is the downlow. On 11/24 I ordered a free trial of the Acai Berry product, only expecting to see a $3.95 charge for shipping. I now have a charge from www.fit-fac.com for $29.95 (phone number 8664071022) as WELL as a charge from ip-mybodyphysique for $90.20 (phone number 8887717028). I called both phone numbers to inquire about the charges. I was informed that in the TERMS AND CONDITIONS for my free trial offer, I was authorizing them to charge my account, unless canceling the subscription within seven days of receiving the product (which I received on 12/4) I would be charged the $29.95 for a membership to www.fit-fac.com. After speaking with their *$%#!# customer service member, they have indicated that this would be canceled. We'll see what they do on my next statement. As far as the ip-mybodyphysique charge...the call was not so pleasant. I ripped the customer service a new one. They indicated to me that the $90.20 charge was for failure to cancel my "subscription" which was indicated in the TERMS AND CONDITIONS of purchasing the free-trial product. They should be canceling my "subscription" now. I guess I learned my lesson after being deceitfully cheated out of $120+ of my money. Let this be a lesson to us all. I will tell EVERYONE I KNOW NOT TO EVER ORDER A PRODUCT LIKE THIS AND TO ALWAYS ALWAYS ALWAYS - READ THE FINE PRINT BEFORE CLICKING "AUTHORIZE" OR "PURCHASE"
When I talked to them about the charges they said there was nothing they can do for me. I can't even return the bottle for a refund (even though I have not received it). The terms and conditions say that they do not accept returns and its my fault for not reading carefully enough. They were rude to me and they're scam artists. But apparently it's all my fault. When they called they should have left a message so you would at least know you needed to cancel your account.
i also got this unwanted charge of $89.31 after ordering a "free" sample of the acai berry with the shipping charge. nothing has been received and i was wondering if anyone knew how to reach these thieves.
I AM HAVING THE SAME PROBLEM WITH GETTING THROUNG TO THIS COMPANY, AND EVEN TRIED CALLING DURING HOURS OF 6PM-8PM, STILL GET THE SAME MESSAGE. MY CREDIT CARD COMPANY IS INVESTIAGING THE CHARGES, I ALSO HAVE A CHARGE FOR 29.95 FIT-FAC COM 1-8664-407-1022, I NEVER AUTHORIZE. THE ONLY THING I ORDER WAS ACAI BERRY SAMPLE FOR ON A$1.00 SHIPPING CHARGE. AND I HAVE ALL THESE OTHER CHARGE THAT WAS NEVER AUTHORIZE. THIS WAS THE FIRST AND LAST TIME I ORDER ANYTHING OFF THE INTERNET. IT IS SAD I NEVER THOUGH I WOULD GET SCAM, THAT LET ME KNOW THAT NOBOBY IS EXEMPT FROM DISHONEST PEOPLE. THEY WILL GET THERE SOON!!! BEWARE YOU SCAMMER
i had the same $89.31 charge show up and i just called 877-350-8480 and was on hold for a few minutes then spoke to alex and she told me that my account would be refunded in 7-14 days and my account with them was canceled! so i will be checking for my refund.......
I hgot the same 89 dollars charge and I called the number an operator answered and told me, when I get the bottle of pils to send it back and call them with the tracking number and they will refund the money.
this company is completely scamming everyone who orders through them. The automatically send the next month w/ the "free" trial and charge you $89.31. The only way to get your money back is to pay for shipping the product back to them w/ a tracking #.
complete scam and I'm filing for a charge back w/ my credit card company!
And they did close the account which will prevent further re-occurence charges!
I to got charged for this and I called the1-888-771-7028, I was on hold for 5 mins and talked to someone. They said to return it and get a tracking # for it (which means you got to pay for the shipping back, but better a few $ than $85!) and to call them back with the tracking @ and they would refund the credit card within 3-5 days. So I did all that, just waiting to see........listen learned! If it's too good to be true, it usually is....
did you ever get through to cancel the reoccuring charges?
Dana, if you get any information will you please reply back.Thanks
my bank has been charged for $89.13 for a subscription of Acai Berry that I cancelled. Everytime that I call the 1-888-771-7028 number I get a recording to call saying because of thr high volume of calls to call at 6pm -8pm mountain standard time. I feel like I have been taken. Something need to be done about this scam
Yea. I got a charge for 89.31 too. I tried to do the free trial thing and never got it. I didn't authorize the charge, so my bank should be able to take care of it. I hope
I did get an answer from customer service... it's a charge from an Acai berry diet product. I had ordered one of those free trials in which you pay only the shipping. I did get charged for another month of product, but Customer Service people were helpful and they canceled the re-ocurring order for me. Hope this info helps.
I also have a charge on my account for $91.09 and I am also on hold waiting for Customer Service. Have you been able to get someone from customer service?