305-848-8288
FL, US
 | Jimbo in Maryland 2012-02-17 08:18:10 Unknown |
My MJ Hell. What I've learned from this is to make sure each and every MJ device is on it's own separate account. I've not had problems with mine, my father's, nor my daughter's MJ which I gave them, all on separate accounts. Soon as I put two MJ's on the same account is when problems begin. Far as I can figure is the area code you sign up the first MJ on your account becomes your "home" area code and then any other area codes are all considered long distance, even when used in their own area code region. Magic Jack needs to have a way devices can be transferred from one account to another or get this "305" hell fixed since it's related to whatever THEY are doing wrong. Here's my conversation with them.
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Please wait for a site operator to respond.
You are now chatting with 'Irish'
Your Issue ID for this chat is LTK5540365******
Irish: Hello, how may I help you?
Me: I just got a MJ plus, already have account for older MJ. I added the MJ Plus to my account and got number for it. The first MJ I got has a 727 area code, the new MJ Plus has a 410 area code. Now any call from another 410 area code to the new MJ Plus number gets a message about calling a 305 area code number instead of ringing on through.
Irish: Let me assist you with that.
Irish: Kindly verify your number, 410-***-****.
Me: Yes. I have a request to have my old phone number of 410-***-**** ported to my account too.
Irish: Thank you for the added information. May I have the complete message the caller gets when they call the number for the magicJack Plus?
Me: If you wait a minute I can copy and paste.
Irish: Please do. Thank you.
Irish: Take your time.
Me: "Please listen to this entire message. Your phone carrier has routed this call improperly. This call is being identified as a local call, and it should be identified as a long distance call. To complete this call, please call your carrier's customer service number. Or dial 305-848-8288, wait for a dial tone, and enter the number you are trying to reach."
Irish: Is that the callers got when they call your number? May I know what is their carrier?
Me: I have a third MJ that I sent to my father in the 727 area code and both he and I have used the two with that area code with no problems, with no problem being in Maryland or in Florida.
Me: I got that message trying to reach it from a Verizon landline to test it.
Me: The first two MJ's I bought I put under separate accounts. Will putting the new MJ under a third separate account solve the problem?
Irish: I'm sorry for the delay. I'll be right with you.
Me: I dialed the MJ Plus within the 410 area code from within the 410 area code by using a Verizon landline phone.
Irish: you are getting a message stating "Your number is being identified as a local number when it is a long distance number", you need to call your long distance carrier and tell them to route your call properly.
Me: I don't know how to do that. I'm in the area code that the magicjack phone number is registered to. It is NOT a long distance call.
Irish: One moment please...
Irish: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Me: ------------------------------------------------ OK
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Rodney'
Your Issue ID for this chat is LTK5540365******
Rodney: Hello. My name is Rodney. To better assist you, let me put you on hold while I read your previous chat. Thank you.
Me: OK
Rodney: One moment please...
Rodney: Thank you for waiting Me.
Me: OK
Rodney: In order for the callers to call your magicJack plus phone number they need to dial the access code then your phone number.
Me: I want them to just call the 410 number direct, the same way they can the 727 area code number. I live in the 410 area code anyway. Can I set up a separate account for the new MJ PLUS? If I had done that I don't think this problem would exist.
Me: I'm trying to move over to using a MJ PLUS to replace my Verizon service, eventually with my ported number once that occurs.
Rodney: If callers are getting a message stating "Your number is being identified as a local number when it is a long distance number", they need to call their long distance carrier and tell them to route their call properly.
Me: exactly how does that work?
Rodney: They need to call their carrier and inform them that they are routing the calls improperly. In that way they will be able to call your magicJack plus number normally.
Me: I didn't have this problem with the older model MJ with the 727 area code, even when used both in 727 and the 410 area code.
Me: How can I remove the new MJ Plus from my current account and set up a completely separate account for it? I believe that will solve the problem.
Rodney: My apologies but that is not possible for you can only register the device once and basically, having both subscriptions under one account is not the problem.
Me: Why is this not possible? I can supply another email address to do so.
Rodney: You can only register the magicJack once and it's non transferable.
Me: I've spent almost $80 for a device including S&H for a device that will not work properly for me. Will it then be necessary for me to send the device back for the 30 day refund and then order another instead to replace it?
Rodney: Yes, you can if that's what you want.
Rodney: Please click the link below
Rodney: http://my.magicjack.com/returns.html
Me: OK
Rodney: Process the RMA in there before returning the device.
Me: OK
Me: I bought this at Radio Shack. Do the RMA direct to MJ?
Rodney: Please do refer to Radio Shack about the refund as we only give technical support for magicJacks that were ordered through our distributors and resellers since they have their own policy regarding this matter.
Rodney: No need to process the RMA.
Me: Is Radio Shack one of your resellers? Would that qualify for RMA direct to MJ?
Rodney: Yes, they are. RMA is only applicable if the device was purchased directly from us.
Me: OK, bye.
Rodney: Thank you for your time and patience. It is much appreciated.
=================================
Please wait for a site operator to respond.
You are now chatting with 'Irish'
Your Issue ID for this chat is LTK5540365******
Irish: Hello, how may I help you?
Me: I just got a MJ plus, already have account for older MJ. I added the MJ Plus to my account and got number for it. The first MJ I got has a 727 area code, the new MJ Plus has a 410 area code. Now any call from another 410 area code to the new MJ Plus number gets a message about calling a 305 area code number instead of ringing on through.
Irish: Let me assist you with that.
Irish: Kindly verify your number, 410-***-****.
Me: Yes. I have a request to have my old phone number of 410-***-**** ported to my account too.
Irish: Thank you for the added information. May I have the complete message the caller gets when they call the number for the magicJack Plus?
Me: If you wait a minute I can copy and paste.
Irish: Please do. Thank you.
Irish: Take your time.
Me: "Please listen to this entire message. Your phone carrier has routed this call improperly. This call is being identified as a local call, and it should be identified as a long distance call. To complete this call, please call your carrier's customer service number. Or dial 305-848-8288, wait for a dial tone, and enter the number you are trying to reach."
Irish: Is that the callers got when they call your number? May I know what is their carrier?
Me: I have a third MJ that I sent to my father in the 727 area code and both he and I have used the two with that area code with no problems, with no problem being in Maryland or in Florida.
Me: I got that message trying to reach it from a Verizon landline to test it.
Me: The first two MJ's I bought I put under separate accounts. Will putting the new MJ under a third separate account solve the problem?
Irish: I'm sorry for the delay. I'll be right with you.
Me: I dialed the MJ Plus within the 410 area code from within the 410 area code by using a Verizon landline phone.
Irish: you are getting a message stating "Your number is being identified as a local number when it is a long distance number", you need to call your long distance carrier and tell them to route your call properly.
Me: I don't know how to do that. I'm in the area code that the magicjack phone number is registered to. It is NOT a long distance call.
Irish: One moment please...
Irish: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Me: ------------------------------------------------ OK
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Rodney'
Your Issue ID for this chat is LTK5540365******
Rodney: Hello. My name is Rodney. To better assist you, let me put you on hold while I read your previous chat. Thank you.
Me: OK
Rodney: One moment please...
Rodney: Thank you for waiting Me.
Me: OK
Rodney: In order for the callers to call your magicJack plus phone number they need to dial the access code then your phone number.
Me: I want them to just call the 410 number direct, the same way they can the 727 area code number. I live in the 410 area code anyway. Can I set up a separate account for the new MJ PLUS? If I had done that I don't think this problem would exist.
Me: I'm trying to move over to using a MJ PLUS to replace my Verizon service, eventually with my ported number once that occurs.
Rodney: If callers are getting a message stating "Your number is being identified as a local number when it is a long distance number", they need to call their long distance carrier and tell them to route their call properly.
Me: exactly how does that work?
Rodney: They need to call their carrier and inform them that they are routing the calls improperly. In that way they will be able to call your magicJack plus number normally.
Me: I didn't have this problem with the older model MJ with the 727 area code, even when used both in 727 and the 410 area code.
Me: How can I remove the new MJ Plus from my current account and set up a completely separate account for it? I believe that will solve the problem.
Rodney: My apologies but that is not possible for you can only register the device once and basically, having both subscriptions under one account is not the problem.
Me: Why is this not possible? I can supply another email address to do so.
Rodney: You can only register the magicJack once and it's non transferable.
Me: I've spent almost $80 for a device including S&H for a device that will not work properly for me. Will it then be necessary for me to send the device back for the 30 day refund and then order another instead to replace it?
Rodney: Yes, you can if that's what you want.
Rodney: Please click the link below
Rodney: http://my.magicjack.com/returns.html
Me: OK
Rodney: Process the RMA in there before returning the device.
Me: OK
Me: I bought this at Radio Shack. Do the RMA direct to MJ?
Rodney: Please do refer to Radio Shack about the refund as we only give technical support for magicJacks that were ordered through our distributors and resellers since they have their own policy regarding this matter.
Rodney: No need to process the RMA.
Me: Is Radio Shack one of your resellers? Would that qualify for RMA direct to MJ?
Rodney: Yes, they are. RMA is only applicable if the device was purchased directly from us.
Me: OK, bye.
Rodney: Thank you for your time and patience. It is much appreciated.
| Mark 2011-06-06 20:45:15 Unknown |
Got a phone call.
| Bob 2011-06-06 20:45:15 Unknown |
Maybe if they start getting phone calls at their corporate office about this problem, which is their problem, they might fix it.
MagicJack is from YMax Corporation, located at:
5700 George Ave Phone: (561) 722-0433
West Palm Beach, FL 33405
(561) 722-0433
They recently merged with VocalTek:
USA Office
5700 Georgia Ave.
West Palm Beach, Fl 33405
(561) 771-2255
Corporate & Administration: web-corporate@vocaltec.com
Human Resources: web-hr@vocaltec.com
Finance & Accountings: web-finance@vocaltec.com
Marketing and Sales: web-sales@vocaltec.com
MagicJack is from YMax Corporation, located at:
5700 George Ave Phone: (561) 722-0433
West Palm Beach, FL 33405
(561) 722-0433
They recently merged with VocalTek:
USA Office
5700 Georgia Ave.
West Palm Beach, Fl 33405
(561) 771-2255
Corporate & Administration: web-corporate@vocaltec.com
Human Resources: web-hr@vocaltec.com
Finance & Accountings: web-finance@vocaltec.com
Marketing and Sales: web-sales@vocaltec.com
| Eric 2011-06-06 20:45:15 Unknown |
Call from any Celullar to Arizona (Bullhead) to Landline and you would get a recording to reroute to the 305-848-8288
| Greg 2010-11-13 19:13:34 Unknown |
I talked to Charlie at Magicjack live support and he had me download and install this upgrade and it fixed the problem. Hope it helps others with the 305-848-8288 problem.
http://upgrades.magicjack.com/upgrade/upgrade.exe
http://upgrades.magicjack.com/upgrade/upgrade.exe
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