A recorded message asked me to "please hold" followed by music.  Message replayed 3 times.  Final recorded message stated, "we're sorry for the inconvenience" and then disconnected.  Attempted to call number.  Was answered with a recorded message that gave no identification.  Was told to "please hold for next agent".  One minute later, was told that there was a problem connecting me with an agent, but my call was important so to please call back.