Called and hung up when I answered... When I called the number back it said the number was disconnected or no longer in service. i wish these people would get a LIFE!!! I dont want whatever they are selling!

first of all i have this company for my service.. they are great.  all they are is just a reseller of verizons service.  there are tons and i do mean tons of companies out there that sell verizon services.  even att does it.  the calls that you guys are all getting is a room in nevada that they hire to call their leads. i do have to admit that those reps are not the best salesmen but they directly are not the company itself.  those people are just telemarketers that rely on their commissions to feed their families.  the company has very competitive rates and sure they have hiccups here and there but so does verizon.  tell me you have never had an issue with service, billing, or the nasty customer care reps at verizon.  

this company is a small company in new jersey with about 100 employees  they are been in business for 13 years and are registered with the psc in all of the states they deal with.  i did extensive research and spoke with numerous reps in their corp office in nj.  what they do is lease the services from verizon and resell them back out to customers.  it is definately not a scam and if you do some research on it you will see that unfortunately verizon is one of the few companies that has the lines in the ground so lots of companies need to use their lines.  if no other company did you guys would be stuck paying verizon whatever they wanted you to pay bc they would not have competiton to keep their rates in check.  

as far as it being illegal for them to call you.  its not.  they are not using a recording to call you.  they are live operators calling off of a computer dialer.  sometimes there are not enough reps to take the calls so that is why the system is hanging up on you.  as far as the reps talking in the background.  well we can't all be the smartest of people.  

also as far as suddenly authorizing a change  its false.  i personally did the verification that they put you through and did record it for my records.  they advise you that you are authorizing a carrier change and in the middle of the verification they say verbatim " surftone is NOT AFFILIATED WITH YOUR CURRENT CARRIER"  now if you don't know what that means then its your fault and you shouldn't be talking to anyone on the phone.  i have listened to my recording over and over again and it is made perfectly clear that i authorized my phone service to be changed.  there actually are no fees associated with the change and the service is in no way any different then the service i received from verizon.  the customer care department at surftone is far nicer and far superior to verizon as well.  everyone there speaks english and they all know exactly what they are doing.  they do not transfer you from department to department and you do not have to wait on hold for 40 minutes and go through numerous automated systems to reach them.  the best thing i could have done to myself was to change to this company  i have saved money, time, and aggrivation with my phone serivce.  

i do suggest that anyone that does not want to be called by this company put your name on the NATIONAL DO NOT CALL LIST and stop signing up for things online and giving your phone number out.  the more you put your number on this you sign up for and on credit applications the more your information gets sold to companies for marketing purposes.     i know this is a long one but im so tired of people putting down a company that is actually doing some good out there for us.  if it were not for them then we would be paying verizon tons and tons of money for their service just because they want us to.   research the telecom deregulation act of 1996 and you'll know what i mean.  also obviously if you call verizon asking about this company they are without a doubt going to tell you this is a scam and they have never heard of this company - half of the verizon reps are f***ing idots and never graduated highschool  that is the only stupid job they can get and they are COMPETITORS of course verizon is going to do whatever they can to keep you as a customer  they WANT you to put a freeze on your account so you are guaranteed to stay with them forever  when you try to remove the freeze they give you a hard time and it takes about 20 tries to get them to actually do what you want.  ive been there and done it.   you can verify everything that im saying by doing some research and contacting verizon.  i bet they tell you exactly what i just told you they would.  i really hope that this helps someone make a valid infomed decision about their services and not just stay with verizon bc they are verizon.  they are the biggest scam artists around and they get away with it because of their name.  they are the crooks!

They are offering to lower my verizon bill. Are they for real?

Caller claims that they want to speak to the person who handles the Verizon account. Really rude and they hang up on you. Suspected telemarketer

I get calls from these people twice a day every day.  Using a lot of info I got online here are the facts.

This is a call center being paid by Surftone aka Spectrotel.  They scam people and use horrible tactics to trick people into signing up with them.

So... here is the CEO's personal cell phone: 1-732-859-1573 his name is Jack Dayan.
have fun

he can also be reached at his office at 732-345-7000 go to company directory then spell his name in keypad.

give em hell.

They call work several times daily & never pick up once I answer with the name of the business.

They call me several days a week... I never answer and they never leave a message. My business service is through AT&T... so they must be calling ALL business ervice providers.

its really not verizon..........these people should be charge with false presentation

Received repeated calls requesting to speak to the person than handles my Verizon account.  Claimed to be a "member of the Verizon network" offered to lower my Verizon fees for current services. Caller emphatically assured me that no changes would occur to my current service except for a reduction in charges.  When I emphatically stated that I did not want to change any facet of my current arrangements for phone service, the caller hung up.  I contacted Verizon who connected me to a third party agency that validated a freeze on service providers that cannot be removed without my first contacting Verizon.

I got a message on my answering machine from this number. A guy was talking to someone else in the room, and all I heard was, " . . . if you want to f*** em up, don't use it." Someone else in the background said, "Aw Hell!" and then they both laughed.

I'm tired of the calls and hang-ups. It said "Nevada" on the caller ID.

Claim to be calling on the Verizon account - when I asked him who he was he said he wanted to speak to a manager, when I toild him that I was, he said and you didn't understand what I just said...if he was in front of me I would have smacked him...reporting him to the BBB

incoming call, no one speaks, can only hear background noise.

Same thing as well, except it is an on going problem.  Atleast once I week I'm getting a call from them

Our office got a call from them.  Claims to be Surftone, a telecommunications company.  This is interesting since Surftone, thru the BBB, shows they are in New Jersey.  They claim to be getting Verizon's small business phone numbers and are just calling to let us know.  When the next person gets on the phone (hand-off), suddenly you have to authorize this change.

I have been getting a call once a week also - getting to be annoying

Getting the same thing.  I hate robocallers.  I thought they were now illegal?
Wish there was a legal way of "dropping a dime" in them and get them fined or something.

I get the same thing. Everyday on my business Phon1702-266-8173

Two calls in quick succession from two different women from Surftone; I just hung up without saying anything beyond hello; third call from them was a very loud fax-like tone into my ear.    Nasty!    Any suggestions on retaliation?

They call sometimes 3 times a day, very much an annoyance.

Called and asked to speak to someone that handles our Verizon Telephone Account when I asked what it was regarding he hung up on me. I called back and the number would not go through.

first of all i have this company for my service.. they are great.  all they are is just a reseller of verizons service.  there are tons and i do mean tons of companies out there that sell verizon services.  even att does it.  the calls that you guys are all getting is a room in nevada that they hire to call their leads. i do have to admit that those reps are not the best salesmen but they directly are not the company itself.  those people are just telemarketers that rely on their commissions to feed their families.  the company has very competitive rates and sure they have hiccups here and there but so does verizon.  tell me you have never had an issue with service, billing, or the nasty customer care reps at verizon.  

this company is a small company in new jersey with about 100 employees  they are been in business for 13 years and are registered with the psc in all of the states they deal with.  i did extensive research and spoke with numerous reps in their corp office in nj.  what they do is lease the services from verizon and resell them back out to customers.  it is definately not a scam and if you do some research on it you will see that unfortunately verizon is one of the few companies that has the lines in the ground so lots of companies need to use their lines.  if no other company did you guys would be stuck paying verizon whatever they wanted you to pay bc they would not have competiton to keep their rates in check.  

as far as it being illegal for them to call you.  its not.  they are not using a recording to call you.  they are live operators calling off of a computer dialer.  sometimes there are not enough reps to take the calls so that is why the system is hanging up on you.  as far as the reps talking in the background.  well we can't all be the smartest of people.  

also as far as suddenly authorizing a change  its false.  i personally did the verification that they put you through and did record it for my records.  they advise you that you are authorizing a carrier change and in the middle of the verification they say verbatim " surftone is NOT AFFILIATED WITH YOUR CURRENT CARRIER"  now if you don't know what that means then its your fault and you shouldn't be talking to anyone on the phone.  i have listened to my recording over and over again and it is made perfectly clear that i authorized my phone service to be changed.  there actually are no fees associated with the change and the service is in no way any different then the service i received from verizon.  the customer care department at surftone is far nicer and far superior to verizon as well.  everyone there speaks english and they all know exactly what they are doing.  they do not transfer you from department to department and you do not have to wait on hold for 40 minutes and go through numerous automated systems to reach them.  the best thing i could have done to myself was to change to this company  i have saved money, time, and aggrivation with my phone serivce.  

i do suggest that anyone that does not want to be called by this company put your name on the NATIONAL DO NOT CALL LIST and stop signing up for things online and giving your phone number out.  the more you put your number on this you sign up for and on credit applications the more your information gets sold to companies for marketing purposes.     i know this is a long one but im so tired of people putting down a company that is actually doing some good out there for us.  if it were not for them then we would be paying verizon tons and tons of money for their service just because they want us to.   research the telecom deregulation act of 1996 and you'll know what i mean.  also obviously if you call verizon asking about this company they are without a doubt going to tell you this is a scam and they have never heard of this company - half of the verizon reps are f****ng idots and never graduated highschool  that is the only stupid job they can get and they are COMPETITORS of course verizon is going to do whatever they can to keep you as a customer  they WANT you to put a freeze on your account so you are guaranteed to stay with them forever  when you try to remove the freeze they give you a hard time and it takes about 20 tries to get them to actually do what you want.  ive been there and done it.   you can verify everything that im saying by doing some research and contacting verizon.  i bet they tell you exactly what i just told you they would.  i really hope that this helps someone make a valid infomed decision about their services and not just stay with verizon bc they are verizon.  they are the biggest scam artists around and they get away with it because of their name.  they are the crooks!

Actual number is 702-688-5019 - absolutely assured me that I would still have Verizon, and that I was not "signed up" until "corporate" calls me in a few days...
how do they do this??

I get calls from these people twice a day every day.  Using a lot of info I got online here are the facts.

This is a call center being paid by Surftone aka Spectrotel.  They scam people and use horrible tactics to trick people into signing up with them.

So... here is the CEO's personal cell phone: 1-[removed] his name is Jack Dayan.
have fun

he can also be reached at his office at 732-345-7000 go to company directory then spell his name in keypad.

give em hell.

Called today pretending to be Verizon!
Asked for the person who handles our account, I told him it was me, he started to ask me a question, then stopped.
"You sure you aren't a secretary?"
"Sir, how can I help you?"

And then the crack head hung up.

Been getting daily calls for 2 months, they hang up 5 seconds after we answer. Think its computor generated.

they call our business everyday and are very rude when i tell them they have to leave a message for the owner. today he told me to do my d*** job and be a secretary and answer the d*** phones.

same here